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Reviews of DoubleTree by Hilton Las Vegas Airport

4 out of 5
DoubleTree by Hilton Las Vegas Airport
7250 Pollock Dr, Las Vegas, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 490 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 64 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property caught on fire during my stay at 2am. We had to wait for hours to get our belongings after evacuating and no accommodations were made for other hotels. Zero chance I would ever stay at this property again.
Stayed 1 night in Mar 2024

4/10 Poor

Sierra

Traveled with family
Disliked: Amenities, property conditions & facilities
First paying for parking at a hotel is ridiculous. The price of the room for a double queen at $230 should come with parking. Only one elevator worked and my confidence in it was quiet low due to the amount of screeching it did. This also resulted in long waits for the elevator as everytime it stopped at your floor it was full and you couldn't get on. I'm glad I'd spent the last 5 days camping in the desert and didn't mind the cold shower since there was zero hot water anyways. Then the website said there was a continental breakfast but failed to mention you'd be charged for that as well. The nickle and diming you with the parking and breakfast combined with the elevator issues and no hot water made me feel like they really couldn't care less about the comfort of thier guest. The front staff and cleaning staff were super nice and helpful but upper management should definitely consider taking better care of the people that stay there.
Stayed 1 night in Mar 2024
Response from Gian B on Mar 24, 2024
Greetings Sierra,We're sorry to hear about your most recent experience. Please know that we take your feedback seriously and we are actively working to address the issues you've mentioned to improve our services. We apologize about having just one elevator, we will have our renovations soon and we will fix this issue soon. In regard to breakfast, we do charge for breakfast, but you can book a room that includes breakfast. I hope you give us another chance in the future.Warm Regards,Gian

4/10 Poor

Jackie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms need to be updated Uncomfortable bed, broken window shade, old shower curtain
Stayed 1 night in Mar 2024
Response from Jasmin G. on Mar 5, 2024
Hello Jackie, Thank you for your most recent stay. We greatly appreciate your feedback. I have great news! We will be starting our full hotel renovation in April 2024, which will be amazing. We do hope that you visit us again later this year, to experience our new hotel.

10/10 Excellent

Kimberly, Concord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very efficient, helpful and welcoming! Serena and Lynette do a great job at the front desk. The airport shuttle service is a great amenity. The bathroom is very clean and well-stocked.
Stayed 1 night in Mar 2024
Response from Gian B on Mar 2, 2024
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

6/10 Okay

todd

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jasmin G. on Mar 5, 2024
Hello Todd, Thank you for your most recent stay. We appreciate your rating and hope to welcome you back soon.P.S. We will be starting our full hotel renovation in April 2024. We cannot wait for you to see and experience our new hotel.

10/10 Excellent

Jebidiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pick up from airport was a five min wait. Driver was very informative of local area. Great service.
Stayed 1 night in Feb 2024
Response from Gian B on Mar 2, 2024
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

8/10 Good

Imani, Hayward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good clean place, nice staff, transportation to airport is a plus
Stayed 1 night in Jan 2024
Response from Gian B on Mar 2, 2024
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

4/10 Poor

Meghan

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed here for one night before our trip-on-the-strip started because it was expensive for the weekend, it is close to the airport, and we were getting in late. To start off, check in was easy, the hotel lobby was clean, and they had it decorated cute for Christmas. The workers chill. However, I could not shower in the hotel, it was absolutely disgusting in the bathroom. The shower head was covered in gunk and the drain looked like something was going to crawl up and kill me. I was afraid to touch anything, and the toilet was dodgy. The sheets were clean, the tabletops were not. Overall my expectations weren’t going to be great anyway, but for this one being the ‘better’ option of the hotels near the airport, I was shocked that it was able to lower my already low expectations of basic-level hotels. 👍
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Meghan, Thank you for your most recent stay. We greatly appreciate your business and your feedback. I am sorry that we did not meet your expectations, but please know that your concerns will be addressed with our team to ensure quality. Our hotel will be undergoing a full hotel renovation this spring and we hope to welcome you back to our New Hotel.

2/10 Terrible

Philip

Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Philip, We are so sorry that your stay did not meet your expectations. We welcome your feedback as we use to improve our quality of service.

4/10 Poor

Junchul

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Junchul,Thank you for staying with us. We greatly appreciate your feedback as we use guest comments to improve our services or celebrate successes. If there was anything we could have done to improve your stay, please let us know. Our goal is to always provide a great guest experience.

4/10 Poor

Sue

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service not good, heater so noisy, couldn’t sleep.
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Sue, Thank you for your most recent visit to our hotel. I am sorry to hear that your stay was not as comfortable as we hoped. I have addressed your concerns with the team in efforts of correcting the noise from the unit. If there is anything further that you would like to share regarding the service you received, please let us know.We hope to welcome you back in the future.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frindly staff. Close to airport. Shuttle was quick to pickup, shuttle ride is less than 10 minutes to airport.
Stayed 1 night in Dec 2023
Response from Gian B on Mar 2, 2024
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

2/10 Terrible

Naveen

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a weird smell of old building in the hotel and also the bathrooms had a used towel and the water was not draining fast enough. The beds were so old that they went deep in on both sides of the bed while the center is elevated. Add to this the hotel charges $10 for parking on the property when the rates are already ridiculous for this kind of a hotel. Very disappointed with the hotel, the price and the overall experience of staying in here.
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Naceen, Thank you for your most recent visit to our hotel. We greatly appreciate your business and regret that we did not meet expectations. Our hotel will be undergoing a full renovation this coming spring and I am sure you would love it. If your travel plans bring you back to Las Vegas, please keep us in mind.

8/10 Good

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and well taken care of.
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Jana, Thank you for visiting us. We greatly appreciate your business and feedback. If your travel plans bring you back to Las Vegas, we hope to have the opportunity to serve you.

10/10 Excellent

Francisco and Gloria

Stayed 2 nights in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Hi Francisco, Thank you for your most recent visit. We greatly appreciate your feedback and are pleased that you enjoyed your stay. We have some great changes coming down the pipeline with our hotel renovation and hope to welcome you back soon.

10/10 Excellent

Sonia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Sonia, Thank you for staying with us. We greatly appreciate your 5* rating and are so pleased that you enjoyed your stay. Please keep us in mind should your travel plans bring you back to Las Vegas!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Hi Steven, WOW, thank you for the 10* rating! We greatly appreciate it and hope to see you again soon.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Kelsey, Thank you for staying with us and for providing a rating. We are pleased to hear that you enjoyed your stay and hope to welcome you back in the future.

4/10 Poor

Terry

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
The heater wasn’t working…and there were not extra blankets….loooong night :(
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Terry, Thank you for your most recent stay and for providing feedback. It is always our goal to provide great service and it looks like we dropped the ball. I have shared your feedback with engineering team regarding the heater. We certainly could have brought an additional blanket to you and I am sorry that was not done. Its always our goal to ensure guest satisfaction. We would be grateful for the opportunity to welcome you back in the future.

8/10 Good

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charging For Wifi and Parking
I forgot this was a Hilton style hotel and they charge for parking (even though it’s out at the Aeroport, and wifi (or using you info, in exchange, still wrong).
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Dear Jonathan, Thank you for your most recent visit and for providing feedback on your stay. I am sorry that your stay was not as expected. We do provide complimentary wi-fi to all registered guests. There is an additional fee for premium. If there is anything further, we could have done to make your stay more enjoyable, please let us know.

4/10 Poor

Esteban

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived late in the evening and had to wait 30 min because the person that manages the front desk was also the shuttle to airport driver - even though he tried to amend with good service makes no sense to be that under staff … the room was dated but clean - don’t think we will stay there again
Stayed 1 night in Dec 2023
Response from Jasmin G. on Dec 17, 2023
Dear Esteban, Thank you for your most recent stay. We greatly appreciate your business. We sincerely regret that we did not meet your expectations. We are investigating the reasoning for the delayed check-in and understand that this was an inconvenience. Our hotel will be undergoing a full hotel renovation starting in April 2024 which will correct any dissatisfaction with the age/ style of our accommodations. I do hope that we have another opportunity to welcome you back and provide the service you deserve. Thank you again.

10/10 Excellent

DEVON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Airport pick up was quick and friendly. Check in was efficient. Stay was quick but just what we needed
Stayed 1 night in Dec 2023
Response from Jasmin G. on Jan 9, 2024
Hi Devon, Thank you for your most recent visit and feedback. We are so pleased to hear that you enjoyed your stay. Please keep us in mind for any future visits to Las Vegas. We would love to welcome you back!

10/10 Excellent

Desenhos

Stayed 2 nights in Dec 2023
Response from Jasmin G. on Dec 14, 2023
Desenhos, Thank you for your most recent stay and for providing us with a 5star rating. We greatly appreciate your business and hope to be of service for future plans to Las Vegas

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome the made us feel comfortable. Our shuttle driver Sven, was so friendly and courteous. He picked us up from the airport when we arrived and greeted us with warm cookies. He also made sure that i made it to the airport on time to catch my flight back home! We'll definitely be staying there again soon.
Stayed 2 nights in Dec 2023
Response from Jasmin G. on Dec 14, 2023
Dear Cynthia, Thank you for sharing your experience from your most recent stay. We greatly appreciate your business and hope to be of service for future trips to Las Vegas. Thank you as well for your compliments on our team member. I will be sure to share your feedback with the team. Thank you again and Happy Holidays!

6/10 Okay

Amber

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jasmin G. on Dec 13, 2023
Dear Amber, Thank you for your rating. We greatly appreciate your business and hope to have an opportunity to welcome you again.

10/10 Excellent

Samanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Dec 2023
Response from Jasmin G. on Dec 14, 2023
Dear Samanthi, Thank you for staying with us and for providing us with a 5 star rating. We greatly appreciate your business and hope to see you again.

4/10 Poor

Sandy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We waited over an hour at the airport to be picked up. When my husband called to see what the hold up was the desk clerk was rude and not helpful. We had been traveling for over 15 hours and were tired and I was sick. We finally got to the hotel a little after midnight. They charged us 394.00!! I said for one night! When I booked the hotel they had sent me the cost in sterling or pounds so I had no idea it was going to be so expensive. No breakfast included- a Huge sign at the door 10.00 to park your car! 3 weeks ago we stayed at La Quinta not far from your establishment. Very clean-up to date-free breakfast- free parking and half the price. We will go back there- your warm cookie on arrival does not make up for everything you are lacking.
Stayed 1 night in Dec 2023
Response from Jasmin G. on Dec 14, 2023
Dear Sandy, Thank you for staying with us and for providing us with your review. We appreciate your business and we are sorry that your experience was not as you expected. We do strive to make sure that all of our guests are satisfied. We will be undergoing a full hotel renovation starting in the spring. I hope that we have an opportunity to welcome you back then.

8/10 Good

Carlee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jasmin G. on Dec 14, 2023
Dear Carlee, Thank you for staying with us and providing us with your rating. we greatly appreciate your business and hope to be of service for future travel plans to Las Vegas. Happy Holidays to you!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us check in a little early
Stayed 1 night in Dec 2023
Response from Jasmin G. on Dec 14, 2023
Dear Scott, Thank you for staying with us and providing us with a 4star rating. We greatly appreciate your business and hope to welcome you back in the future.

8/10 Good

Alison

Response from Jasmin G. on Mar 6, 2024
Hello Alison, Thank you for your most recent stay. We appreciate your rating and hope to welcome you back soon.P.S. We will be starting our full hotel renovation in April 2024. We cannot wait for you to see and experience our new hotel.

2/10 Terrible

Rosalie

Stayed 1 night in Dec 2023
Response from Jasmin G. on Dec 8, 2023
Dear Rosalie, Thank you for your most recent stay. I am sorry that we missed the mark and did not meeting your expectations. If you have an opportunity, I would love to learn more about your stay experience in efforts of improving our quality of service.

8/10 Good

Wayne

Business traveler
Liked: Staff & service, property conditions & facilities
There was a distinct odor everytime the air came on
Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 8, 2023
Dear Wayne, Thank you for your review. I greatly appreciate your feedback and have shared your review with our engineering and housekeeping team in efforts of correct the issue. We do have to have the opportunity to welcome you back to our hotel in the near future.

6/10 Okay

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jasmin G. on Jan 9, 2024
Dear Kristen, Thank you for your most recent visit and for providing a rating for your stay. It looks like we didnt quite hit the mark. Please let us know if there were any issues with your stay. Our goal is to ensure all guest have a great experience.

10/10 Excellent

Kami

Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 14, 2023
Dear Kami, Thank you for your most recent stay. We are thrilled that you enjoyed yourself and greatly appreciate the 5star rating. Should your travels bring you back to Las Vegas, we hope to be of service.

10/10 Excellent

Malesia

Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 14, 2023
Dear Malesia, Thank you for your 5-star rating! We greatly appreciate your business and hope to welcome you back for next visit to Las Vegas

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Carlos at the front desk is amazing!
Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 8, 2023
Dear Nicole! WOW, thank you for your comment on our team member. Carlos is a wonderful addition to our team and will be delighted to see your comment. We greatly appreciate your business and hope to see you again.

10/10 Excellent

Lauren, Raleigh

Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 8, 2023
Dear Lauren, Thank you for your 5 star review! We are happy to hear that you enjoyed your stay. We hope to welcome you back for your next trip to Las Vegas.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 8, 2023
Dear Michael, Thank you for staying with us and sharing your review. It looks like we have missed the mark. If there is anything that we could have done differently to change your experience, please let us know. We do strive to make all guest satisfied and we hope to have the opportunity to welcome you in the future

2/10 Terrible

Sarah

Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 8, 2023
Dear Sarah, Thank you for your most recent stay and review. We are sorry that we missed the mark during your stay. I would love to learn more about your stay experience so that we can improve our overall guest experience. We do appreciate you as our guest and hope to have an opportunity to welcome you back in the future.

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jasmin G. on Dec 8, 2023
Dear Terrie, Thank you for your perfect rating. I am pleased that you were satisfied with your stay and service. We greatly appreciate your business and hope that you keep us in mind for future plans back to Las Vegas.

6/10 Okay

Sonia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I book 2 rooms one for my family and the other one for my friend, I pay for both rooms at the time that I booked them, mind you, only one of my rooms was ready the other one took almost 2 hours for my friend and her kids to get her room and her with a 3 months old baby and on top of it, they told us that VIP customers had preferences Vs us , even though I had pay for the rooms 8 days prior to our arrival
Stayed 1 night in Oct 2023
Response from PB -Manager on Oct 31, 2023
Thank you for taking time to leave a review. We appreciate your patience while the 2nd room was being prepared for your friend. We were completely sold out and were doing our best to get the room type cleaned that your friend had reserved. Additionally all of our guest are treated equally, we don't ever refer to our guest as VIP guests because they all are VIP's in our eyes. Again thank you and I know 20 minutes can seem like forever and we apologize for the inconvience.

8/10 Good

junko, Shoreline

Stayed 1 night in Oct 2023
Response from Jasmin G. on Dec 8, 2023
Dear Junko, Thank you for your 4 star review. We greatly appreciate your business and hope to be of service for future trips to Las Vegas

6/10 Okay

Woodbridge

Traveled with partner
Room smelled
Stayed 2 nights in Oct 2023
Response from PB -Manager on Oct 31, 2023
Thank you for taking the time to leave a review, We really wish you would have made us aware during your stay. We could have switched your room and Had Housekeeping look into why there was a smell.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jasmin G. on Dec 8, 2023
Dear Kimberly, Thank you for staying with the DoubleTree Las Vegas Airport Hotel. We greatly appreciate your business and the 10-star rating. Should your travel plans bring you back to Las Vegas, please keep us in mind. We would love to welcome you back.

10/10 Excellent

Christina

Stayed 1 night in Sep 2023
Response from Jasmin G. on Dec 8, 2023
Dear Christina, Thank you for staying with the DoubleTree Las Vegas Airport Hotel. We appreciate your business and are pleased that you enjoyed your stay. Please keep us in mind for visits to Las Vegas. We would love to welcome you back.

6/10 Okay

Jon

Traveled with family
Liked: Cleanliness, staff & service
Liked: Room and pool. Disliked: The hot water ran out in the evening and was not restored until the next morning. More importantly, dinner at the restaurant was absolutely vile. My wife ordered grilled salmon that was delivered like a well-down steak. The potatoes were salty beyond belief and the vegetable was almost frozen. The next night she ordered the same meal at Applebee's next door which was infinitely better and Applebee's is no one's idea of haute cuisine.
Stayed 2 nights in Oct 2023
Response from PB -Manager on Oct 31, 2023
Thank you for taking the time to leave your review and for your patience during the hot water issue. Please note it was completely out of the hotel hands as it was a neighborhood issue with the water mane. I am sorry to hear that your wife did not enjoy the salmon because that is one of our guest favorite dishes. Thankfully the water issue is resolved, and we appreciate your patience again.

6/10 Okay

BILL

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jasmin G. on Dec 8, 2023
Dear Bill, Thank you for your visit to the DoubleTree Las Vegas Airport Hotel. We greatly appreciate your business. It looks like we missed the mark in providing the best experience possible. We would love your feedback as we use this information to improve our guest service. We do hope to welcome you back in the future and provide the top-notch service you would expect from a Hilton Hotel.

6/10 Okay

Tami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Air conditioning was very noisy. Thermostat in wall did not control the air conditioning. Water in shower temperature fluctuated from Normal to no pressure to scalding hot.
Stayed 1 night in Oct 2023
Response from Jasmin G. on Dec 8, 2023
Dear Tami, Thank you for staying with the DoubleTree Las Vegas Airport hotel. I am so sorry to hear that we missed the mark during your visit. I have shared your comments with the Engineering department so that we can continue to improve on our guest experience. If your travel plans bring you back to Las Vegas, we would love to welcome you back.