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Reviews of Element Las Vegas Summerlin

3 out of 5
Element Las Vegas Summerlin
10555 Discovery Drive, Las Vegas, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 477 out of 809 reviews" "
Rating 8 - Good. 216 out of 809 reviews" "
Rating 6 - Okay. 50 out of 809 reviews" "
Rating 4 - Poor. 43 out of 809 reviews" "
Rating 2 - Terrible. 23 out of 809 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what we wanted. Friendly staff and a variety of rooms.
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Put us in a ADA room, not sure why, possibly it’s because we had our dog with us, anyway the kitchenette was nice, the shower in the bathroom was small and cramped. Overall good stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great area. Convenient to most attractions. The staff was friendly. The free breakfast had lots of options. The beds were comfortable and the rooms were a good size with lots of amenities. Will definitely stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Naomi

Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Very friendly staff Clean Great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Chaim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel with no annoying casinos.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, got me checked in early & saved me some breakfast knowing I’d miss it that morning
Stayed 1 night in Jan 2024

6/10 Okay

Geoffrey

Traveled with partner
Liked: Cleanliness
It must be under new management, which decided to do away with a daily change of towels, making the bed, emptying the garbage bins. I have stayed here 3 times before, but not again. Breakfast choices disappointing too, hot water for tea limited (needed to microwave in the room), coffee ran out, so did fruit juice.
Stayed 5 nights in Dec 2023

10/10 Excellent

Valdis, Oxnard

Stayed 4 nights in Dec 2023

8/10 Good

Zadran

Liked: Cleanliness, staff & service, property conditions & facilities
All around a pleasant hotel stay. I set up a wake up call for 5:30am. Got it at 4:12am instead and then again at 4:15am. It was a bummer because then I was up tossing and turning until my phone alarm rang
Stayed 1 night in Dec 2023

10/10 Excellent

Zandra

Stayed 1 night in Dec 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected.
Really nice place. Staff was beyond accommodating. Typical free hotel breakfast, nothing to write home about but good food and a nice start to the day. Really impressed with the room, modern and very comfortable.
Stayed 1 night in Dec 2023

6/10 Okay

daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bill was a mess, manager helpful. Expedia couldn't add!!! Place is getting old, they did make repairs I requested. Room cleanup left no coffee and didn't clean coffee maker.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 4, 2023
Hi Daniel, we are sorry that you left feeling that way about your stay. We are happy to go over your bill anytime. We appreciate your feedback.

4/10 Poor

Anna

Traveled with group, Traveled with pets
Liked: Cleanliness
Area around the property is nice and safe. There is an additional pet fee. The breakfast wasn’t great-staff wasn’t attentive, coffee and silverware ran out, tables were dirty. Room was clean but it was soooo noisy. I would never stay here again for the price I paid.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 4, 2023
Hi Anna, thank you so much for the feedback. We are sorry that we did not meet your expectations, we will use this to better train our team.

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Staff - Comfortable Stay
The folks at the front desk could not have been nicer or more helpful. So great! Very comfortable stay. Will return!
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 4, 2023
Hello M! Thank you glad you had a fantastic stay! We will share with our team.

10/10 Excellent

Adrienne

Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 4, 2023
Thank you for the great feedback we will share with the team!

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good stay. The room was clean and comfortable with great amenities, but the layout was a little weird with the "rotating" TV that can only be seen by half of the room at any given time. The employees at the front desk were nice enough, but on more than one occasion there was no one there to help (at check-in, etc). I have a nice car so parking is always important to me, and the parking lot was spacious and clean. I would probably stay there again. 4/5.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 15, 2023
We are so happy to hear that you had a fantastic stay. Thank you for choosing us!

2/10 Terrible

Aloha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 15, 2023
We sincerely apologize that we did not meet your expectations. We hope you give us another opportunity in the future.

10/10 Excellent

Arlen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I was very happy staying here. Staff was very helpful. I'd stay here again
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 15, 2023
Thank you for your great feedback. We are glad to hear you had an excellent stay!

2/10 Terrible

Melissa

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 15, 2023
We are so sorry to hear that we did not meet your expectations. In the future please feel free to bring this up to our attention. We would lobe the opportunity to make it right before you leave.

8/10 Good

Bernard

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Review of theLas Vegas Somerlin Element
It was wonderful. My only complaint was that the shower floor was slippery.
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 15, 2023
Thank you for letting us know, we will share with our engineering team to ensure that this is taken care of.

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Management on Nov 15, 2023
We are truly sorry to hear that you did not have the best stay. If there is anything that we can improve please let us know during your stay. As we are happy to ensure you receive the service expected.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Very good coffee and service.
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 15, 2023
We are so happy to hear that our coffee and team service is outstanding! Thank you for letting us know. We hope to see you soon!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 15, 2023
Thank you for sharing with us about your excellent stay! We will share with our team, as a form of celebration. We hope to see you soon!

6/10 Okay

Keiko

Stayed 2 nights in Sep 2023
Response from Hotel Management on Nov 15, 2023
We are truly sorry that we did not meet expectations. In the future, please do not hesitate to let us know during your stay how we can make it right.

6/10 Okay

Kathleen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Water got turned off
The bed was comfy and the room was clean. But one of the elevators was out of order and muddy footprints hung around it for a few days. The last two days we couldn’t shower because the water was turned off and then there was no water pressure.
Stayed 5 nights in Sep 2023
Response from Hotel Management on Sep 29, 2023
We sincerely apologize for your experience while staying with us. We experienced an emergency that forced us to turn off the water for an hour and thirty minutes. We hope that you consider us in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Management on Nov 15, 2023
We are glad to hear you had an excellent stay! We hope to see you soon!

10/10 Excellent

anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Great location, we toured Summerlin on their complimentary bikes... Red Rock is just a quick 2 mile bike ride and great shopping...
Stayed 3 nights in Sep 2023
Response from Hotel Management on Nov 15, 2023
Thank you for your positive feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you the next time you are in our area.

8/10 Good

Gabe

Stayed 1 night in Sep 2023

6/10 Okay

Christina

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Sorena, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet .The rooms are small no drawers which was little odd, no bar or restaurant.Plenty of places to eat in the area.The pool was nice with cabana.
Stayed 1 night in Aug 2023

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean, staff was very nice, Room was spacious and comfortable. Away from the traffic and congestion of the strip.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rasha

Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

sarah

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Needs a little refresh.
Pros: Very friendly staff, nice breakfast, far away from the bustle of Vegas. Well suited for business travel. I realize it's an eco-friendly hotel, but there were no housekeeping services other than a knock on the door and someone handing you new towels. I asked the front desk on day 2 if I could pay for light housekeeping (a "micro clean" - wipe down, make the bed, give us trash can liners, and to help us put the sofa bed back together - it got stuck). They said yes, but we returned to nothing other than fresh towels on the counter. If you're deciding between this and an airbnb, go with the rental - the benefit of a hotel is the small luxuries like a made bed. Other notes: some wear and tear on the property - loose tiles, scuffs and scrapes on the walls, well-worn sofas - scratches in the elevator. It's no longer the "Westin Heavenly Bed." The bed is fine, but now that it's a Marriot property it lacks the "plus" of the old more luxurious bedding. Please note the staff were very professional, and they seemed short-staffed for housekeeping. They even brought me a bag of ice when I inquired about the ice maker. Still a nice property, but not as clean or well maintained as other Element properties. It's a safe option for families or solo travelers. But could use a little touch up.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 3, 2023
Hi Sarah, Thank you for your feedback. I sincerely apologize for the experience you had with our housekeeping services. We are currently working on projects to help elevate and meet the standards on the bed. We now have a full maintenance team that is working hard on taking the scuffs and wear and tear of the property out. We hope that next time you are back you give us another opportunity to showcase our Element Hotel.

10/10 Excellent

Marvin

Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 28, 2023
Hello Timothy, Thank you for the great feedback. We look forward to your next say!

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t fall for price, you will pay double
Our bill went from 440 to almost or more than 700 dlls We stay from 2-4 of June and till this day we still getting charged We got a supposedly hold of 200 dlls when we checked out, that supposedly by now should receive back and we haven’t, but we did got charge 117 dlls For what we don’t know. We only slept and woke up very early to enjoy Vegas and went back around 3-4 am we only ate breakfast once. Not to mention that first day we come back to our room and they left our clean towels in a bag tossed in the room.
Stayed 2 nights in Jun 2023

10/10 Excellent

Brad

Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 5, 2023
Thank you so much for taking the time to share positive feedback about your stay with us. We strive for experiences that create an impact in our guest stays. We look forward to seeing you again in the near future, and we will share your positive experience with our team.

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Thank you
Stayed 14 nights in May 2023
Response from Hotel Management on Jun 5, 2023
We appreciate your positive feedback and happy to hear it was good. We strive for excellence and hope to earn that on your next stay as we make positive changes.

10/10 Excellent

Alfredo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the prices, the food options in the cafeteria and pet friendly
Stayed 1 night in May 2023
Response from Hotel Management on Jun 5, 2023
Thank for sharing with us about your excellent overall experience. We hope to see you again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Was such a nice stay
Stayed 5 nights in May 2023
Response from Hotel Management on Jun 5, 2023
We are excited to see you had an excellent stay! We strive for excellence and will share with our team to ensure that this continues on your future stays.

10/10 Excellent

Deanna

Stayed 2 nights in May 2023
Response from Hotel Management on Jun 5, 2023
Thank you so much for staying with us, and we are happy to see you had a fantastic impactful stay! We will definitely share with our team as a token of celebration and ensure that this continues.

10/10 Excellent

Analuisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Hotel Management on Jun 5, 2023
Thank you for sharing about your above and beyond stay with us. We will celebrate this with our team, as it is a team effort. We hope that you visit us in the near future once again.

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accurate check in
Check in was at 3:00 pm. We arrived at 4:15 pm and had to wait 30 minutes for a room to be ready. The ladies at the front desk were friendly but overwhelmed with all the new check ins and no rooms ready!
Stayed 1 night in May 2023
Response from Hotel Management on Dec 4, 2023
We sincerely apologize, as on your check in date we were overwhelmed, we will use the feedback to better our shortfalls. We hope to be able to showcase it in the future for you.

6/10 Okay

Sundi

Traveled with family
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Hotel Management on Jun 5, 2023
We sincerely apologize as we did not meet your expectations. We hope that you give us an opportunity in the near future to make things rights.

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service
Great , clean
Stayed 2 nights in May 2023
Response from Hotel Management on Jun 5, 2023
Thank you for letting us know about your fabulous stay at our hotel. We are happy to see that we met and or exceeded your expectations. We hope you choose us on your next visit to Las Vegas.

10/10 Excellent

Katrina

Traveled with group
Liked: Staff & service, property conditions & facilities
Definitely recommend this place for any trip to the city. Business or pleasure, it accommodates everything and everyone
Stayed 4 nights in May 2023
Response from Hotel Management on Jun 5, 2023
Thank you for the excellent recommendation. We appreciate your feedback, and we will share it with the team as a form of celebration. We hope to see you soon!