Lobby

Reviews of Embassy Suites by Hilton Convention Center Las Vegas

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 562 out of 1246 reviews" "
Rating 8 - Good. 251 out of 1246 reviews" "
Rating 6 - Okay. 169 out of 1246 reviews" "
Rating 4 - Poor. 117 out of 1246 reviews" "
Rating 2 - Terrible. 147 out of 1246 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

NARAYAN PRASAD

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
staff is not helpful and hang up the phone while you are trying to tell the issue
Stayed 4 nights in Apr 2024

10/10 Excellent

Dushaun

Liked: Cleanliness, staff & service, property conditions & facilities
Hreat
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay
Stayed 1 night in Apr 2024

6/10 Okay

Danielle

Stayed 1 night in Mar 2024

4/10 Poor

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
We traveled with six people and we only got two big towels. The sofa bed is terrible, its like your sleeping on springs. It was dirty in the hallways, there was trash by the doors that wasn’t collected.
Stayed 1 night in Apr 2024

10/10 Excellent

Daisetsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Tae

Traveled with family
Liked: Staff & service
The elevator makes a lot of noise. The noise is all hours. Hard to sleep.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 Excellent

Sheryl Adhiambo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from our room and the hotel in general. Spacious, safe and clean.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Embassy Suites.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Jorge

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The restroom was dirty and the ladies at the front desk was not friendly they saw me arrived they where talking to a guy if it would be because the guy said you need something! They act like if they are doing a favor for you and forget we are the client and deserve that welcoming! And by the way Parking is extra $17.99plus taxes and they are not responsible for the vehicle!
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 Okay

Hans

Traveled with family
Nothing really bad, just average. Cheap room furniture, some broken or crooked.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 Excellent

Mardy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families. Pool was heated, close enough to strip and staff was super helpful and friendly especially the waiter at the restaurant (forgot his name). Overall, if you have little kids or teens and want a quiet place to relax this is an ideal location.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Moona

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Surender

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 Terrible

Margarita, Santee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient located to where I needed to attend an event. But too noisy, sound seems to bounce off the walls of the lobby. Asked for blankets and took forever, staff nice but not helpful. Pool hours inconvenient since open late the guests were out making noise longer. The doors to the room had an one inch gao from the floor which probably why we heard everything. Breakfast was okay not that great.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

8/10 Good

Yvonne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overall great experience at this property. We arrived early (before lunch) from Canada and asked for an early check in, they accommodated my kids and I with a room right away. The hotel is away from the busy strip and is smoke free so doesn’t smell bad like the strip hotels, and is quiet which is perfect for a family stay. The pool was so warm, very pleased with that. The rooms were spacious, and the beds were comfy. The hotel is maybe a 10 min walk to the tram that will bring you to the strip which was great for us, or about a $14 Uber ride. The cons- there is a lot of homeless hanging out in this area, but thankfully we were never bothered. The hot tub was not working when we stayed but the warmth of the pool really made up for it for us. The breakfast buffet wasn’t really much to write home about and most of the food really turned our stomachs.. but the omelette station was great. House keeping never came to our room during our 5 night stay, on the last morning they knocked & opened the door at the same time before my son or I was able to respond. I was not impressed as we could have been changing (this was roughly 9am & check out was at 11am). All in all, we had a good time, we would definitely stay here again
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 Okay

Pauline

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 Excellent

Cameron, Tacoma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly's place. Indoor pool and the room was great. We had a large table in there and played cards
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

Cesar

Traveled with family and small children
We were issued the wrong room. Then they gave us the "correct" room but smelled moldy. Two block walk to the monorail. A few blocks from the main casinos but have to cross several street corners.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

2/10 Terrible

Danielle

Traveled with family
Disliked: Staff & service, property conditions & facilities
Air in the room did not circulate properly- lst room I stayed in was way too hot- changed room and the air worked but all the drains were not working well- hot water shut off in the middle of the shower, staff did nothing when we told them, never gave options or updates just said sorry we did not know. No fans in the bathrooms… not great either. Overall, not happy for the amount I paid.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Reyna

Traveled with family
Liked: Staff & service
Great location and breakfast. Room was dusty, windows were dirty so really couldn’t enjoy the views. Hands of sinks were very loose and cane off a couple times. Lost hot water Sunday
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities
They canceled my reservation when I got there without letting me know
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff here are second to none and this is an extremely clean place. The jacuzzi was out of order (we were really looking forward to that after walking so much) which is a bummer. The area is not safe and at night it was down right scary. Although this a problem all over Las Vegas, it's a bummer for families. The biggest problem was our bed. I want to start off by stating I love Embassy Suites and choose to stay at one because of their service and cleanliness. Our beds were so hard we left a day early. It felt as though there was a small cushion and then plywood directly under it. We have NEVER had this happen before. Whoever bought these beds should sleep on them once to know how awful they are. Until they change them out, I will not be returning.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 Excellent

Dejonay

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 Terrible

Aamir

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us the wrong suite and did nothing about it until we saw pee stains on our bed. I wish I could post pictures here. Sinks didn’t drain properly in any of our rooms and worse, the water was cold so we couldn’t shower. We had to switch rooms at 3 AM after several big issues. They didn’t have extra blankets when we requested a new one because we saw blood stains on them. Staff themselves told us this place is bad. Do yourself a favor and go elsewhere.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

2/10 Terrible

Christina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at approximately 7:30 PM on 1 mar 24. We were not greeted by a friendly face but rather a group of three ladies engaged in a conversation. after some time they finished their conversation and asked if we had a reservation. We replied yes and were asked for our name. When they entered our last name they said it was not found, nor was our itinerary number. we were quickly dismissed and told to call expedia to rectify the issue. The lady was so rude to my wife that I was absolutely shocked. It was as if we were on the street and the lady wanted to physically intimidate her. I was speechless. I have stayed with Embassy Suites for over twenty years and have never witnessed anything like this before. We eventually got the reservation validated and realized the error was on the part of the receptionist taking our information incorrectly. Once in the room we encountered some issues with the plumbing. Methane gas coming up through the bar sink when the bath water drained. The hot water was also out in the morning and was not restored for several hours. I inquired about these issues and was shocked again to find an elderly woman at the front desk alone during the early morning hours and was advised since we had booked with an online service “Expedia” there was nothing the hotel could do. I noticed a sign posted behind the desk that read “ two things you can control is your attitude and your smile”.This made me realize there were internal problems here.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 Okay

paula

Traveled with partner
Dated hotel. Rooms smell musty. Beds uncomfortable, we stayed there as it is walking distance to the sphere which is a plus. Breakfast always excellent.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 Okay

David

Traveled with family
Disliked: Staff & service
Just ok. Very slow check-in, kept apologizing for things in advance. Water continuously running in toilet and no bedding for pullout, which wasn’t sleep worthy anyways.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 Excellent

Imelda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean. A bit noisy but we were by elevator.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

Shanitra S

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 Excellent

Gloria

Stayed 2 nights in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel did not have a casino. The view of the Sphere and monorail was excellent. Loved the made to order breakfast and happy hour! I will definitely stay here again. An improvement in the shuttle service would be to include airport pick up and drop off.
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No casino bravado!! Staff was overwhelmingly helpful, kind and friendly!! Just a joy to stay in a place that felt like being home away from home! So impressed with every staff member except one and that is a massive accomplishment. By your staff being as gracious as they were it made me feel so happy that i randomly picked this gem of a place to stay. Many thanks and of course I will come back…you an actually might have a difficult time getting rid of me! Much love and blessings!
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Jesse

Stayed 3 nights in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great. The neighborhood is not much to write home about, but that said, who cares? You don't spend time hanging out in the neighborhood.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Brittany

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Over the Hotel is close to the Strip of Las Vegas but overall could improve for customers vehicle safety, upgrade the rooms. Was very impressed by the breakfast and service from employees. Most hotels in Vegas do not have good breakfast or breakfast at all
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

8/10 Good

Alok, Sykesville

Stayed 5 nights in Jan 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone were really nice and attentive
Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

JOSE

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel like an embassy suites at all!
Stayed 1 night in Jan 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 Okay

LaTorria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upgrades to the rooms are needed. Complimentary drinks at the bar and shuttle service are nice. Expand the hours.
Response from General Manager on Apr 4, 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

2/10 Terrible

Kodi

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We ended up going to another hotel to stay. Our hotel room had mold in the bathroom, pink stains on the wall in the bedroom, there were stains on the carpet and stained sheets. There was even a gum like thing on the sheets. When I requested new sheets, they brought them up and then had me put them on. Pool was also closed down so we couldn't even go swimming. Also, parking is $17 a night so beware. I would find a different more updated hotel!
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness
Did not get the room I paid for. front desk help lied and said I asked for a Handicapped room. They treat Expedia members poorly
Stayed 1 night in Jan 2024

10/10 Excellent

Anne-Jette, Alamo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very friendly. Check in and check out efficient. We appreciate the happy hour and breakfast availability. The only downside is the area outside, streets are dirty with litter.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ammon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was nice.
Stayed 1 night in Jan 2024

2/10 Terrible

moises

Liked: Staff & service
Disliked: Property conditions & facilities
I dont like bad room. Smells bad
Stayed 1 night in Jan 2024