Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jun 9, 2015
The room was small..no dishes in room...no towels in room. Overall nothing like when I've stayed in an extended stay before.
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. While we no longer keep dishes in guest rooms, these items are available at the front desk upon request for no additional charge. I apologize if we failed to explain our dishware policy during check-in. In response to your feedback, I will be meeting with our staff to ensure our rooms are properly stocked and that we are clearly communicating our amenities during guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Business Travelers
by Terry from MI

Disappointed in Breakfasts

Posted Apr 22, 2015 on Hotels
When I went to check in the first room they put me in (although a non-smoking room) smelled like a smoking room. The second one was better. The breakfast they served was nothing to write home about and very meager. Coffee, small muffins, bananas, apples and granola bars. With what we paid I expected a little more for breakfast since it was one of their selling points.
Comment from Hotel Management
Jul 4, 2015 by Manager, Hotel Management
Thank you for taking the time to give us feedback on your stay. We use feedback such as yours to help improve our hotel and guest experience. Please accept our apologies for the odor issues in your room and that our grab-and-go breakfast was not to your satisfaction. In response to your feedback, my staff and I will be more diligent when inspecting rooms and making sure our smoking policies are more rigorously enforced. As far as our breakfast option, it is designed to be something basic to get your day started and easy to eat on the go. We do apologize if this was not explained upon check-in. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2 out of 5
Recommended
for Everyone
by A verified traveler from Brookings, Oregon

Posted Mar 18, 2015
Pros: Refrigerator & coffee pot
Cons: Carpet cleaning, air purifiers
Location: Off the strip, nearby shopping & eating.
Carpets dirty (walking in socks in room - left socks filthy), previous renters food still in the refrigerator (evidently room not cleaned since last checkout - or at least not the refrigerator). Hallways smelled between stale smoke & chemical type spray used to maybe attempt to cover the stale smoke smell.....On the up side, place is located in good area if you are utilizing the medical facilities/services nearby. Not far from the strip & has decent parking. Refrigerator & coffee pot were a definate plus!
Comment from Hotel Management
Apr 8, 2015 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I sincerely apologize for the cleanliness issues you experienced during your stay with us. In response to your feedback, we will make sure to pay extra attention to details during room inspections and we will be making sure our carpets are thoroughly cleaned. Still, we glad to read that you enjoyed the amenities our hotel had to offer, such as our fully equipped kitchens. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Families
by Diego from venezuela

muy regular el servicio

Posted Mar 17, 2015 on Hotels
hotel sin servicio de limpieza en la habitacion, se debe de retirar todo por la recepcion (toallas,utensilios de cocina, botar la basura) etc, o sea se deben realizar tareas en el mismo.
2 out of 5
by A verified traveler

Stay if you must

Posted Mar 17, 2015
We got our room and there was no toilet paper caked the front desk. Will send it right up. We went out fir 4 hours and still no toilet paper. The front desk was vacant, and when staffed the employees acted as If bothered. I've had good experiences before with this franchise however this was much to be desired.
Comment from Hotel Management
Apr 8, 2015 by Manager, Hotel Management
Thank you for taking the time to give us feedback of your stay. The service issues you described are unaccepted and I sincerely apologize for your experience. To uphold our company’s high standards, I will be speaking with our front desk staff about improving their customer service skills so every guest leaves with a positive experience as well as working on responding to guest requests in a timely manner. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3 out of 5
Recommended
for Everyone
by A verified traveler from CPT., Cali

The Hotel was convenient and somewhat reasonable.

Posted Mar 11, 2015
Pros: Everything above and all its amenities except there was no place to work out, my wife was disappointed.
Cons: Cleanliness: Chair at desk was very dirty and did utilize because of this, spots and stains, also when sheets were changed mattress was youcky.
Location: L.V. athlectic Club, CVS, Markets, Dennys was walking distance.
Hotel convenient to North L. V. , shopping, eatery, etc. It was good it had refrig., microwave, continental breakfast was great could have been enhanced with a little more. Close to CVS, Vons and other locations.
Comment from Hotel Management
Mar 30, 2015 by Manager, Hotel Management
Thank you for taking the time to give us feedback of your stay. We use feedback such as yours to help improve our guest experience. We are glad to know that you liked the overall location of our hotel, however; we do apologize if the cleanliness did not meet your standards. We will make sure to better train our housekeeping staff and to check the rooms more in detail. We hope to see you again soon, should your travels bring you back into the area.
2 out of 5
by A verified traveler from san diego, ca

just for spending night

Posted Feb 17, 2015
Faucets in bathroom were Leaking, no lotion provide. Soap was so dry, felt like it instantly dried skin after shower. There is stove but no cooking utensils or silverware. I could hear voices/sounds on the hallway from my room. no housekeeping and no 'do not distur'b tag either. It felt like I got the worst room in the hotel. Breakfast is worse than vending machine
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the leaky faucet, breakfast not meeting your standards and noise on the hallway is truly regrettable. We are very sorry for your experience. I met with the team and we will make sure guest are aware of policies such as housekeeping only provided once a week if staying longer than 7 nights and cooking utensils are provided at the front desk upon request to customize guests' needs. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
4 out of 5
Recommended
for Business Travelers
by Peter from Houston

An un-Vegasy place to stay

Posted Feb 9, 2015 on Hotels
A "normal" place to stay in Las Vegas; reasonable priced, slightly higher than the big casino hotels, but no hidden charges, no slot machines in the lobby, no drunks in the hallways.
Comment from Hotel Management
Feb 24, 2015 by Manager, Hotel Management
Peter - Thank you very much for your kind words. It gives us great pleasure to know that you enjoyed your stay with us. We hope to be seeing you soon, should your travels bring you back into the area.
3 out of 5
Recommended
for Couples
by Linda from Beaumont

Away from the strip

Posted Feb 7, 2015 on Hotels
Great little hotel close to stores and convenient for the hospital, did not like the 'grab and go' breakfast, minimal to 'grab and go' otherwise just as expected, room was basic but had everything that was needed and it was away from the madness of the strip.
Comment from Hotel Management
May 2, 2015 by Manager, Hotel Management
Thank you for taking the time to give us feedback on your stay. We are very pleased to hear that you were satisfied with your stay, however; we would like to apologize if the lack of breakfast inconvenienced you in any way. Our corporate team designed the breakfast to be something light and easy to eat on the go. Once again we thank you for your kind words and we look forward to hearing form you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Nice hotel, close to everything you need

Posted Feb 6, 2015
Room was way better than I expected. Grocery store and restaurants really close, I would definitely stay again.
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
Britt - Thank you for taking the time to post a review of our hotel. We are very pleased to hear that you enjoyed your stay with us. We strive to provide our guests with a "home away from home" experience, and we are thrilled to know that we met that goal during your stay. Thank you once again for all of your kind words. We hope to see you again soon.