Terrace/patio

Reviews of Extended Stay America Suites Las Vegas Midtown

2.5 out of 5
Extended Stay America Suites Las Vegas Midtown
3045 S Maryland Pkwy, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 190 out of 821 reviews" "
Rating 8 - Good. 206 out of 821 reviews" "
Rating 6 - Okay. 172 out of 821 reviews" "
Rating 4 - Poor. 112 out of 821 reviews" "
Rating 2 - Terrible. 141 out of 821 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

veronica

shower water is not good
Stayed 2 nights in Mar 2024

2/10 Terrible

Rosha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for your review. We hope to get a chance to earn your business again.

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will return!
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
We look forward to seeing you again soon.

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
The hotel was pet friendly which was the only plus. But there was dog feces everywhere in the grass areas, it’s like the grounds are not cleaned by workers or hotel guest with pets. The room smelled like it hadn’t been cleaned in a long time, the bathroom floor had a water puddle, and the tub faucet ran the entire time. The drawer of the night stand was full of previous hotel guest trash/personal belongings. Extremely disgusting. Definitely not worth the $150 we paid for 1 night.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Our apologies for not meeting your expectations. We will certainly have a conversation with our team to adress the matter so it does not happen again.

10/10 Excellent

Lonnie Banks

Liked: Cleanliness, amenities
Everything was as it needed to be and that is more than enough !!
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
We appreciate your kind words about your stay. We wish you safe travels.

6/10 Okay

Rebecca, Torrance

Business traveler
Liked: Cleanliness, staff & service
They were having a maintenance issue when I was there causing the fire alarms in the hallways to beep which I could hear in my room, they were trying to get it fixed. I didn't care for the fact that I had to request a coffee maker for my room (or dishes or pots). And that their "breakfast included" was a small, prepackaged muffin and coffee or hot water for tea... not even a hot cocoa option. However, the staff I did come in contact with were pleasant and professional.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 2, 2024
Dear Rebecca, Thank you for choosing our hotel. We appreciate your feedback and sincerely apologize for the inconvenience caused by the maintenance issue and the lack of certain amenities in your room. Your comments are valuable, and we will address these concerns to enhance our services. It's heartening to hear that the staff you interacted with were pleasant and professional. We're committed to improving the overall guest experience, and your understanding is truly appreciated. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

2/10 Terrible

Wesley

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service. Light bulbs out, couldn’t get a hot shower, the kitchen faucet leaked, elevator was dirty….
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 2, 2024
Dear Wesley, Thank you for taking the time to share feedback about your recent stay. We are disappointed with the lack of hot water you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

2/10 Terrible

Wesley

Business traveler
Disliked: Staff & service, property conditions & facilities
No staff a front counter while several guests were trying to check in… 20 minutes with no help.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Wesley, We apologize for the extended wait you experienced during check-in. Ensuring prompt and attentive service for our guests is essential, and we regret any inconvenience caused by the lack of staff availability. Your feedback is valuable, and we will address this issue with our team to prevent recurrence. We appreciate your patience and understanding and hope to have the opportunity to provide you with a more seamless experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 Terrible

Saul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Our apoligies for the experience, We will use this as a training opportunity.

6/10 Okay

Glenn

Business traveler
Disliked: Staff & service, amenities
Lots of available parking if driving a rental car and the city bus runs right next to the property. A couple of food places are near by and hospital directly across the highway.
Stayed 4 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank yuou for your review.We appreciate your comments and wish you safe travels.

4/10 Poor

Michael

Traveled with partner
Disliked: Staff & service
Staff was a little rude, a lot of drug activity going on. Also, a lot of noise in the evening leading up to the early morning sound like kids running around above. My head continues throughout the night. Had to catch a flight back to Detroit in the early morning. I will not stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Our apologiesfor your experience. We are going to use this as a training opportunity to ensure that our guest have a better experience.

6/10 Okay

Angel

Traveled with partner
Liked: Amenities
Cost
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Thank you for your review. We appreciate your business.

2/10 Terrible

Craig

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad area. Needles found in guest rooms. Sketchy people wondering the halls, some singing very loudly.
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Our apologies for the experience. We were not aware that you found anything that would affect your stay. We will take this as a training opportunity to ensure that it does not ahppen again.

6/10 Okay

Derek

Business traveler
Liked: Property conditions & facilities
Disliked: Amenities
The Extended Stay America on Maryland Parkway is a no-frills hotel that is conveniently located near Sunrise Hospital. Even though the hotel is in not one of the safest places in Las Vegas, I felt comfortable and safe at this property.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 18, 2024
Dear Derek, Thank you for your recent stay with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We are so glad our location worked well for you and that you appreciated being so close to Sunrise Hospital. However, we want to apologize for the issues that kept it from being perfect. Thank you for choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

6/10 Okay

Marcia Lynn

Disliked: Amenities
extremely convenient if you are visiting someone in the hospital.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 17, 2023
Dear Marcia Lynn, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 25, 2024
Thank you for your review, We are sorry for not meeting your expectations. We hope that youcome back and give us a chance to exceed your expectations.

2/10 Terrible

SYLIVIA

Stayed 2 nights in Dec 2023
Response from GM on Jan 25, 2024
Thank you for your review. We wish you safe travelsand hope that come back to visit us in the near future.

8/10 Good

CAROLE, LAKE HAVASU CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the hospital where my husband is. Angelica is awesome. She was a big help to me and pleasant woman.
Stayed 3 nights in Dec 2023
Response from GM on Jan 25, 2024
Thank you for your review. We will share your comments with the team about your experience and Angelica in particular.

8/10 Good

CAROLE, LAKE HAVASU CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Sunrise Hospital and Denny’s Diner.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 9, 2023
Dear CAROLE, We're thrilled you found Extended Stay America convenient to Sunrise Hospital and Denny's Diner. Providing a location that suits our guests' needs is a priority for us. Thank you for choosing to stay at Las Vegas - Midtown. We look forward to welcoming you back for another positive experience.Sincerely,Hotel Management

4/10 Poor

Soroosh

Stayed 7 nights in Oct 2023

2/10 Terrible

Carmelita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet barely flushed, no hot water and broken elevators, coffee granola bars and muffins for breakfast. Only stayed here to be close to the hospital but would have rather stayed somewhere I could take a warm shower.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Carmelita, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

6/10 Okay

Tiffany

Traveled with partner
Disliked: Amenities, property conditions & facilities
The air conditioner in the room was incredibly loud while on, however there was no option to not have it on since it is still rather warm/hot. The outlet by the head of the bed was very loose and didn't feel or look safe to use. We also had to unplug the microwave because it would randomly turn on with no notice. I was woken up to the sound of the microwave beeping as if it was cooking something at 2am. The microwave was very hot to the touch at that time. My husband and I were both sleeping, nobody had touched the microwave.
Response from Hotel Management on Oct 10, 2023
Dear Tiffany, We appreciate your feedback on your recent stay. We're sorry to hear about the issues you encountered with your room's air conditioner, outlet, and microwave. Your safety and comfort are our top priorities, and we will certainly investigate and address these concerns to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future.Sincerely,Hotel Management

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean establishment.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Marvin, Thank you so much for your kind words about your stay at Extended Stay America. We're glad you found our hotel exceptionally clean and left a positive impression on your visit. Our housekeeping team takes great pride in their work, and they'll be thrilled to hear your feedback. Your positive review means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

2/10 Terrible

Jamelia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023

4/10 Poor

Yenny

Disliked: Cleanliness, staff & service
better breakfasts and clean more
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 29, 2023
Dear Yenny, Thank you for being our guest and sharing your candid review. We are continually striving to ensure a seamless stay for every guest; therefore, we are disappointed to read that your experience did not meet your expectations. We value your feedback regarding our complimentary grab-and-go breakfast and cleanliness and have addressed them with the appropriate teams for improvements. We hope you will allow us a future opportunity to welcome you back and show you a much-improved experience next time you revisit our area.Sincerely,Hotel Management

4/10 Poor

Karlika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was only there for 3 nights and from check in it wasn’t great. 1st my room smelled like stale cigarettes. Im not sure if the guest before me was smoking in the room or if the smell was trapped in the carpet but now all my clothing and even my hair reeks of what the room smells like and Im having a hard time washing it out of my clothes. My sinuses/breathing are a mess from being in there. 2nd my room was not the cleanest. You could tell someone had recently used the toilet as there were still stains on the toilet seat. There were still crumbs around my sink in the kitchen as well. I literally had to go out and buy cleaning supplies to re clean some of the common areas before use. The tub was stained and looked dirty. 3rd my tv didn't seem to be working I figured it may have just been dead batteries and brought it up to the front desk to ask for new ones but instead she gave me another remote that also didn't work and put in a work order for Monday since maintenance is not in on the weekends (I checked in on Sunday the 17th). Monday came and maintenance never came. I checked in with front desk at 1pm on Monday to ask if someone is still coming to my room to check the tv. They told me maintenance was on lunch and they would be there shortly. I left the hotel and came back about 3 hrs later and the tv still was not working. I finally went to the front desk around 4pm to ask if someone was still coming and said he would be there in a few minutes. All the did was replace batteri
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 23, 2023
Dear Karlika, We are very sorry we failed to deliver the exceptional stay you deserved. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. Our staff works hard to provide guests with a clean and maintained suite; therefore, we apologize for the inconvenience caused while staying with us. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

2/10 Terrible

Jerry Stotts

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy overpriced
This place was extremely dirty. The trash can just outside the front door was overflowing. There was dog poop by sidewalk leading to front door. No carpeted floors in room. Feet were black from dirty floors. Left a day early it was too disgusting.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 20, 2023
Dear Jerry Stotts, We apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable environment for our guests. We understand your concerns and will address them with our team to ensure improvements are made. Your comfort is our priority, and we hope you'll consider giving us another chance to provide you with a more pleasant experience. Thank you for your feedback, and we apologize for any inconvenience you faced.Sincerely,Hotel Management

4/10 Poor

OLIVER

Stayed 3 nights in Sep 2023

10/10 Excellent

ALEJANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great
Stayed 2 nights in Sep 2023

2/10 Terrible

Grant

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. Dirty! Floor in room and entire hotel is disgusting. Elevator shut down with me in it.......
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 15, 2023
Dear Grant, We apologize for the inconvenience you experienced during your stay. Cleanliness and safety are our top priority, and We are sorry that we fell short of your expectations. We take your feedback seriously and will address these issues promptly. Please know that this does not reflect our usual standards, and we appreciate you bringing it to our attention. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant stay in the future. Thank you for your feedback.Sincerely,Hotel Management

10/10 Excellent

giuliana, Riverside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the hospital. Easy access for visitors and very close to the strip
Stayed 1 night in Aug 2023

6/10 Okay

Joshua

Traveled with family
Liked: Staff & service
I was very disappointed with the breakfast options provided.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 7, 2023
Dear Joshua, We're sorry to hear that you were disappointed with the breakfast options provided during your stay with us, and we apologize for any inconvenience caused by the limited options available. We will review our breakfast offerings and take steps to ensure that our guests have a better experience in the future. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

4/10 Poor

felicia

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator down and we had to carry our luggage upstairs we also the drain in the bathtub was clogged so when i took a shower the water was filling up on my feet and that’s gross
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 4, 2023
Dear Felicia, Thank you for taking the time to post a review of our hotel. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. Regrettably, we are disappointed that one elevator was down for unplanned maintenance. We apologize for the inconvenience this caused and sincerely appreciate your patience. We will share these issues accordingly. Thank you again for your feedback; we look forward to being of service the next time you are in the area. Sincerely,Hotel Management

10/10 Excellent

Jamelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 2, 2023
Dear Jamelia, Thanks for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! The entire team at Extended Stay America hopes to see you again the next time you are in the area. Sincerely,Hotel Management

10/10 Excellent

Jamelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice, kind, and very helpful. Cool laid back chill environment. Love it.
Stayed 3 nights in Aug 2023

4/10 Poor

DERIK

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic
I needed a place close to the hospital for a conference. Let's just say it's not what I expected. The front desk people were polite and professional. The room to me was very basic and not kept up.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 26, 2023
Dear DERIK, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

4/10 Poor

Victor

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room smelled like cigarettes and it didn't have any night stands. Room was kinda clean, but hallway and elevator were pretty dirty. Staff was nice.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 18, 2023
Dear Victor, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. However, we are sorry for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

2/10 Terrible

Tiara

Stayed 1 night in Aug 2023

6/10 Okay

Susanne

Traveled with family
Liked: Staff & service
The area isn't very good. We were there to visit someone in the hospital. The hotel was nice enough to allow flexibility because we weren't sure how long the hospital stay would be. I had a room on the first floor for a couple nights and the outside noise was too much to allow sleep and both nights someone set off the door alarm around midnight. Then I came back and had a 3rd floor room and it was just as noisy. At least the 2nd room had stoppers in the sink and tub, as the 1s room did not. They are slowly remodeling the place, so maybe it will be better one day.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 6, 2023
Dear Susanne, Please accept our apologies for the noise disturbances you experienced from nearby guests and the door alarm, and thank you for your specific feedback regarding our bathroom sink and tub setup. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We agree with you that our accommodations, while well-maintained, require updating. We appreciate your kind comments regarding the flexibility of keeping rooms available for the guests when their stay extends. We take pride in that and encourage you to try us again soon. We are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife was brought to Sunrise Medical for health issues after our vacation in Laughlin. The hotel is directly across the street which makes it very convenient. The staff is very kind and considerate of your needs.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 3, 2023
Dear Scott, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We are glad you found our hotel convenient for you and your wife, and we especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the area.Sincerely,Hotel Management

10/10 Excellent

Vanya

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Good becuase close to hospital
Stayed 1 night in Jul 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, nice room
The staff was very friendly and the room was clean. I felt the price was a little high for the area.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear Shawn, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

2/10 Terrible

Tina

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
No utensils available as per their website, for a studio unit. No extra pillows per their website description. Floor was dirty. They charge 25.00/day/dog and it is obvious it is not used to clean the hard floors or carpet. Carpet in the main walking area not even vacuumed. Had to use security to enter even the front entrance. Loitering around the building of suspicious individuals. Staff was somewhat friendly. No breakfast with eating. Coffee was horrible.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 22, 2023
Dear Tina, Thank you for reviewing your stay. Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

8/10 Good

William

Very Convenient
Stayed 2 nights in Jul 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was good. Rooms had everything you need, little kitchen etc. Great place if you have a loved one in sunrise hospital. Its right across the street. Staff very friendly. Only con was shower didn't have good pressure.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 12, 2023
Dear Phillip, Thank you for choosing Extended Stay America. It is glad you were pleased with your room and had a great time here. However, we are sorry for your disappointment due to the issues you encountered. Your remarks are shared with our team for further review and action. Our front desk is available 24 x 7 to help you to improve your visit. Please choose us again for another memorable experience.Sincerely,Hotel Management

2/10 Terrible

alex

Disliked: Cleanliness, staff & service, property conditions & facilities
They advertised having an outdoor pool and there was no pool at the facility
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 12, 2023
Dear Alex, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced, which impacted your visit. Our front desk team is always available to help you and make your time with us comfortable. Please return and allow us to deliver the experience you always expect from our hotel. Sincerely,Hotel Management

2/10 Terrible

Vasundra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property is not maintained properly. Breakfast cannot be claimed as continental, they just kept a muffin and cereal bar. Not value for money,I am going to raise a case with expedient for refund and this unfriendly family stay!
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 4, 2023
Dear Vasundra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We regret your disappointment that our grab-and-go breakfast options didn't meet your expectation. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

4/10 Poor

Heather

Disliked: Cleanliness
No, you cant use the restoom.
Definitely not your typical hotel. Check in was at 3 PM. We got there at 2:45, figured we could check in after doing a 7 +hour drive. Doors were locked and we had to be buzzed in. Once I got in, i was told all rooms were not ready yet. I asked if I could use the lobby restroom since My bladder was full from a long drive. I was told they didnt have one I could use. I will never stay at one of these again. I gelt lime so many people lived there as their personal residence and I was invading their space. No pool, no hot tub, no breakfast, no bathrooms in lobby.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 23, 2023
Dear Heather, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

10/10 Excellent

Matt

Traveled with partner
I loved the friendly staff and beautiful property 10 out of 10 will recommend!
Stayed 1 night in Jun 2023

2/10 Terrible

Dinesh

Stayed 1 night in May 2023