Terrace/patio

Reviews of Hampton Inn & Suites Las Vegas-Henderson

2.5 out of 5
Hampton Inn & Suites Las Vegas-Henderson
421 Astaire Dr., Henderson, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1003 reviews" "
Rating 8 - Good. 256 out of 1003 reviews" "
Rating 6 - Okay. 70 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sandra, Shoreline

Liked: Amenities, property conditions & facilities
This is a very good hotel for the price. Good value, very clean, nice staff, excellent free breakfast. My room was pretty quiet and shower was great. Comfy beds. Probably needs a few updates but overall great experience. Would stay here again.
Stayed 4 nights in Mar 2024
Response from Cristina on Mar 28, 2024
Dear Sandra-We are very happy to hear that you enjoyed your stay with us, our staff and our facilities!Thank you for taking the time to give us a review and look forward to having you back!Sincerely,Hampton Staff

10/10 Excellent

ma christina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the staff that assisted us when we arrived 3/23/24 @ around midnight time is not very friendly and accommodating. she have the low tone of voice, doesn't smile, i said thanks a lot of time but no acknowledgement. when we finished the transaction and we are on our way to our room i saw and heard a guest saying thank you to her and she replied you are welcome, no problem but for us she never did, i feel she is racist, only to people with white skin and not the dark skinned people like us. i am very disappointed of her.
Stayed 2 nights in Mar 2024
Response from Cristina on Mar 27, 2024
Dear Mrs. Ma-I am sorry your interaction with our staff was not up to the standards, but I can reassure you that we will address this issue immediately.Hope you will give us another chance as we work hard to improve our services and impress every guest.Thank you for staying with us!Sincerely,Hampton Team

10/10 Excellent

Sara

Traveled with family
Liked: Amenities
Great check in and excellent breakfast options!
Stayed 1 night in Mar 2024
Response from Cristina on Mar 27, 2024
Dear Sara-We thank you for your stay and for giving us a 5 out of 5 rating!Your business is greatly appreciated and look forward to your return when back in the area.Sincerely,Hampton Team

6/10 Okay

Meng

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Conveniently located near the highway. Parking was very easy. Staff was nice. Room was big with comfy bed. Bathroom is very loud. Every time someone showers whether it was us or another room, you can hear the water pressure. The USB plugs on one side of the bed did not work - the chord hung loose and never fit in the socket. There was a low beeping coming from the outlet.
Stayed 3 nights in Sep 2023
Response from Cristina on Mar 8, 2024
Hello Meng-We thank you very much for staying with us and for your feedback! Your opinion always matters as we are working on improving our quality of service provided to our guests.We look forward to having you back.Sincerely,Hampton Team

8/10 Good

MARIA FATIMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs new sheets Hate rugs, rugs should be removed from all hotel rooms, Staff was amazing so super friendly !
Stayed 2 nights in Feb 2024
Response from Cristina on Feb 28, 2024
Dear Maria-Thank you for your feedback and for staying with us! Our staff is here to provide the best service possible. We are glad you enjoyed your stay and look forward to having you back!Sincerely,Hampton Team

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs a face lift
Stayed 1 night in Feb 2024
Response from Cristina on Mar 2, 2024
Dear Maria,We thank you for staying with us and for giving us a 5 out of 5! Your feedback is very important to us and we look forward to having you back.

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great.
Stayed 3 nights in Dec 2023
Response from Cristina on Jan 28, 2024
Erika, thank you very much for your feedback! We hope you enjoyed our breakfast, pool and other services that are provided at our property. Our amazing staff is here to impress our guests and we look forward to your return.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cristina on Jan 28, 2024
Maria,Thank you for the 5! We appreciate your business and look forward to having you back.

10/10 Excellent

Jayodrick

Stayed 2 nights in Jan 2024
Response from Cristina on Feb 28, 2024
Jayodrick,Thank you for giving us a 5!We are here to impress our guests and make your stay as comfortable as possible.Sincerely,Hampton Team

10/10 Excellent

Yutao

Stayed 1 night in Jan 2024
Response from Cristina on Mar 2, 2024
Yutao,Thank you for your score! We are very happy to see your were extremely satisfied with your stay and look forward to seeing you again!

10/10 Excellent

Miriam

Traveled with pets, Traveled with family
Every one are professional and super nice people i stay for one night with all my family including my little dog and they treated us like a family thanxs for everything
Stayed 1 night in Dec 2023
Response from Cristina on Jan 28, 2024
Miriam,We appreciate you taking the time to review our staff, our property and services we provide. Our goal is to impress every guest with a personalized experience. Loved having you and your puppy and look forward to having you back soon!

10/10 Excellent

Sulayman

Stayed 1 night in Dec 2023
Response from Cristina on Jan 28, 2024
Sulayman,Thank you for staying with us! We appreciate the score and would love to hear more about your experience.We look forward to having you back soon.

10/10 Excellent

Luz

Traveled with family
Liked: Amenities
N/a
Stayed 1 night in Dec 2023

8/10 Good

Quentin, Syracuse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Cristina on Jan 28, 2024
Pamela,Thank you for staying with us! Your business and feedback are extremely important to us as we always strive to provide the best service possible. Hope to see you soon!

8/10 Good

Christine Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was exceptional! Breakfast had a nice assortment. Our only issue was poor lighting in the room and the a/c filter seemed a little dirty. However, we would stay here again. The location was great for our needs.
Stayed 2 nights in Dec 2023
Response from Cristina on Jan 28, 2024
Dear Christine Elaine,Thank you for taking the time to let us know how your stay at our property was! As we work on improving our services, it's important to have feedback like yours. We do apologize for the lighting and A/C filter issues, and I assure it's been brought up to our staff and it's been corrected right away. I would appreciate if you can give another shut!Thank you for your business and look forward to having you back soon!

8/10 Good

Karen A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast could improve
The bed wasn't comfortable. Perhaps the pillows were too flat. The breakfast has become poor compared with before pendamic. Everyday the items were the same. The second day didn't have bananas for oakmeals. We did appreciate the microwave in the room.
Stayed 2 nights in Dec 2023
Response from Cristina on Jan 28, 2024
Dear Irene,I am sorry to hear your stay here at Hampton Inn Las Vegas/Henderson was not perfect and I do apologize for not being able to impress you.Your feedback is important to us as we strive to provide the best service possible.Thank you for taking the time to let us know about your experience and look forward to have you back!

10/10 Excellent

Kelley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly- room was great! the breakfast was lovely
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean stay. Easy check in. Employees are cheerful and helpful. Beds comfy. Would recommend and would stay again. Dog room was very clean, dog potty area very convenient. Nice area.
Stayed 1 night in Nov 2023

6/10 Okay

Dale

Liked: Cleanliness, staff & service
Loud refrigerator
Refrigerator was louder than the air conditioner. Did not get a good night’s sleep.
Stayed 1 night in Nov 2023

10/10 Excellent

Lana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Jennipher

Traveled with family and small children
Liked: Staff & service
Dirty for the price
Stayed 3 nights in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 awsome nights 🌙
It was great experience,,,except last day boiler broke,,no hot water,,but they comped,,last night's stay,,savings of $$220
Stayed 2 nights in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice comfortable stay. Only issue is that bath/shower combo needs updating. Otherwise good stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, friendly and professional!! ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Oct 2023

10/10 Excellent

Perry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super sweet. We got into town early and they let us sit by the pool u til our rooms were ready.
Stayed 1 night in Oct 2023

10/10 Excellent

Phuong

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Oct 2023

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with many eateries within walking distance. Breakfast & staff were courteous and helpful.
Stayed 2 nights in Oct 2023

2/10 Terrible

Trevor

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Roach infested room
There was a GIANT ROACH in the bathroom on the toilet.
Roaches on toilet
Stayed 1 night in Oct 2023

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Check in was easy, room was super clean & spacious!! The cookies at front desk was so yummy I will definitely recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Rashan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and everything and everyone was accommodating!
Stayed 1 night in Sep 2023

6/10 Okay

Allen Jones

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet also feel safe because it's away from the hassel of the strip. Only thing that was problem was the shower. It was not designed right. Maybe it was coverted to the senior setup but wasn't done right. The valve also needs replace. It doesn't turn off unless you re torque it.
Stayed 1 night in Sep 2023

8/10 Good

Juana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good
Stay was great but hotel carpet was too dirty.
Stayed 1 night in Sep 2023

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

RAVENDRA

Traveled with family and small children
The staff member managing dining/breakfast was rude and not friendly at all.
Stayed 2 nights in Sep 2023

10/10 Excellent

ruben, SYLMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accepted and clean
arrived late and they took care of my clients
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Bema

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome! Convenient, breakfast was great, loved the evening snacks, pricing was fair, employees were friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young woman who check us in was very friendly and helpful. And made the start of our stay very welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property that appears to be recently remodeled.
Stayed 1 night in Sep 2023

10/10 Excellent

Mariah

Stayed 1 night in Sep 2023

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Marlena

Stayed 3 nights in Sep 2023

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Aug 2023

10/10 Excellent

Ashton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning shift supervisor was very accommodating & friendly. Absolutely love staying here whenever I come in to town.
Stayed 4 nights in Aug 2023