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Reviews of Holiday Inn Express Las Vegas-Nellis, an IHG Hotel

2.5 out of 5
Holiday Inn Express Las Vegas-Nellis, an IHG Hotel
4035 N Nellis Blvd, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 741 reviews" "
Rating 8 - Good. 204 out of 741 reviews" "
Rating 6 - Okay. 111 out of 741 reviews" "
Rating 4 - Poor. 64 out of 741 reviews" "
Rating 2 - Terrible. 68 out of 741 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I would give this property 4 stars except for how beat up it is. It doesn't meet my expectations of a Holiday Inn Express. The walls, doors, corner moldings etc. are marred and dinged up. Our rooms sink faucet was corroded and leaked across the counter and onto the floor. The grounds were not well kept. On the plus side, the inside was very clean. The staff was very good. The breakfast was the best I've had at a Holiday Inn Express. The carpets were new and in great shape. Another plus is that because of the sketchy neighborhood, they have full time security patrolling the grounds.
Stayed 3 nights in Apr 2024

2/10 Terrible

Noe

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was not helpful at all and very rude. My rooms sink was clogged. The elevator broke. My stay was horrible
Stayed 1 night in Apr 2024

2/10 Terrible

Edith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE, THERE'S MOLD EVERYWHERE THE WALLS, THE BATHROOM, AND THE CARPETS ARE VERY DIRTY STAINS EVERYWHERE AND TURN UR FEET BLACK FROM STEPPING ON IT BAREFOOT. THE POOL IS NEVER OPENED, THE AC VENTS HAVE MOLD, THEY ARE ORANGE COLOR COMING OUT. THERE'S CRACKS IN THE WALLS, IT'S DISGUSTING AND UNHEALTHY CONDITIONS DO NOT BOOK HERE
Stayed 1 night in Apr 2024

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
The lovely staff made up for the dated property. The Air Force Base is literally across the street and it was amazing to watch all of the fighter jets do their training. I would stay here again just for the personal airshow outside our window. The beds were comfy and was super convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Ariana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, near everything.
Stayed 3 nights in Feb 2024

8/10 Good

Leonard

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Arno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reyna on Jan 12, 2024
thank you, we appreciate your feedback!

6/10 Okay

Jose

Stayed 1 night in Dec 2023
Response from Reyna on Jan 12, 2024
thank you for your feedback.

6/10 Okay

Julie

Traveled with family
Holiday Inn needs to upgrade this facility. The military and families that come to visit here deserve better. It is so old, the don’t have ANY current phone or device jacks, still use bar soap and individual shampoo/conditioner and the carpets in the room were disgustingly stained. Staff was awesome!
Stayed 4 nights in Dec 2023
Response from Reyna on Jan 12, 2024
Thank you, we will be going through a complete remodel very soon we appreciate your feedback and hope to see you back after the remodel is done.

2/10 Terrible

mario

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dorn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a receipt
Stayed 1 night in Nov 2023
Response from Ruthy on Dec 4, 2023
Please contact Expedia for a receipt. Thank you and have a wonderful day.

10/10 Excellent

Teko

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't bad.
Stayed 1 night in Oct 2023
Response from Reyna on Oct 27, 2023
Thank you Teko for your feedback.

10/10 Excellent

Axel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reyna on Oct 27, 2023
Thank you for your feedback, we are very glad you enjoyed your stay .

6/10 Okay

Lifan

Disliked: Staff & service
Not a good location. Staff 's attitude can be better
Stayed 1 night in Oct 2023
Response from Reyna on Oct 27, 2023
Thank you for your feedback we use feedback like yours to continue to coach our team to be better. We hope to see you back soon.

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here! We interacted with two different men at the front desk and both were very friendly and helpful. It was a good place to stay for the night.
Stayed 1 night in Oct 2023
Response from Reyna on Oct 27, 2023
Thank you, for your feedback Allison we are glad you enjoyed your stay hope to see you back soon.

10/10 Excellent

jahdari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ruthy on Oct 23, 2023
Thank you for your feedback. Glad that you enjoyed your stay.

10/10 Excellent

Mateo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and good service. Delicious breakfast. I recommend very much
Stayed 3 nights in Oct 2023
Response from Ruthy on Oct 10, 2023
Thank you for your feedback. We are glad that you have enjoyed your stay. Hope you will come again.

8/10 Good

Jorge

Stayed 2 nights in Oct 2023
Response from Ruthy on Nov 4, 2023
Thank you for your feedback. Glad that you enjoyed your stay.

2/10 Terrible

Jack

Business traveler
Disliked: Property conditions & facilities, room comfort
Not a nice place to stay at.
This hotel is very outdated, the AC quit working in the middle of the night. This hotel needs to be remodeled.
Stayed 1 night in Oct 2023
Response from Ruthy on Oct 7, 2023
Thank you for your feedback. We apologize for the inconveniences.

4/10 Poor

Chan

Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a major make over, the bathroom floors are all cracked and broken. The shower faucet could not be shutdown. The carpets were dirty and debris all over. Elevators were dirty with debris. For $179 they charged this was a total rip off, disappointed that HolidayInn allows them to exist. Employees were nice and courteous perhaps the only good thing.
Stayed 1 night in Sep 2023
Response from Reyna on Oct 27, 2023
Dear Chan , First I would like to apologize for any issues you faced while staying at our property thank you for your feedback, we use feedback like yours to continue to make improvements to our property .

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Street Outlaws 2023
We came from California for Street Outlaws. Jeremy was outstanding on helping us w/everything. Great room, restaurant suggestions, fresh cookies, very helpful general information. Jordan I think worked next day & helped w/trying to print a couple things. Uber information ect. Breakfast everyday was very good. Rooms were very clean & bed was very comfortable.
Stayed 3 nights in Sep 2023
Response from Ruthy on Sep 20, 2023
Thank you for your feedback. We are happy that your stay and the staff was helpful.

8/10 Good

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Could use more parking
Stayed 2 nights in Sep 2023
Response from Ruthy on Sep 20, 2023
Thank you for your feedback.

6/10 Okay

Jesus

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They didn't find my reservation, but the lady checked me in anyway, but they asked me for a deposit. $100.00
Stayed 1 night in Sep 2023
Response from Ruthy on Sep 6, 2023
Thank you for your feedback and we are glad that your issue was resolved.

8/10 Good

Patrick

Liked: Staff & service
No
Stayed 1 night in Aug 2023
Response from Ruthy on Sep 2, 2023
Thank you for your feedback. We are glad that you have enjoyed your stay.

6/10 Okay

Maung

Stayed 1 night in Jul 2023
Response from Ruthy on Aug 28, 2023
Thank you for your feed back. We hope you will stay with us again.

4/10 Poor

Aja

Business traveler, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stay was decent, did not feel too safe. Multiple persons outside sitting in vehicles, additionally, staff kept announcing room number out loud after asked not to. Would recommend any other hotel in the local are.
Response from Ruthy on Jul 28, 2023
Thank you for your feedback.

8/10 Good

Juanika

Traveled with family
Liked: Cleanliness, property conditions & facilities
Elevator button broken other than that motel was clean and good breakfast was served.
Stayed 1 night in Jul 2023
Response from Ruthy on Jul 10, 2023
Thank you for staying with us at the Holiday Inn Express. We are happy to here that you enjoyed your stay and that breakfast was good. Hope that you will come again.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is what it is, good staff, great breakfast
Stayed 3 nights in Jun 2023
Response from Ruthy on Jun 30, 2023
Thank you so much for staying with the Holiday Inn Express. We are also glad that your stay was wonderful. Hope to see you again soon.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The first room we had the bathtub faucet leaked and they instantly moved us and apologized. They were baking cookies too. The breakfast was plentiful and well stocked.
Stayed 2 nights in Jun 2023
Response from Ruthy on Jun 30, 2023
Glad that we were able to fix any problem that you was having. And happy that you enjoy the fresh cooked cookies. We hope that you will visit again soon.

2/10 Terrible

Veronica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotels costumer service IS AWFUL
This was an AWFUL experience. Our flight got delayed so we showed up at 3:00 AM to check in and they refused us. They said check out ended at 1:00 and we needed to rebook our hotel and that we lost our money. We were traveling with a 5 month old. They literally wouldn’t let us stay in the room we booked when it was already prepaid. They wouldn’t give us a refund and told us we needed to pay the current fair again if we wanted to stay there. I’m so angry. If we booked and paid for a room, how can they just cancel us like that without compensation and tell us we can’t check in. It was literally out of our control.
Stayed 1 night in Jun 2023
Response from Ruthy on Jun 30, 2023
I am sorry that you feel that way.

10/10 Excellent

Julene

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
They had an entrance door locked. Customer could only exit through it. Stayed last year in August the pool was down, but the door was unlocked for entrance.
Stayed 1 night in Jun 2023
Response from Ruthy on Jun 30, 2023
Happy that you had a good stay.

2/10 Terrible

Roger

Stayed 1 night in Jun 2023
Response from Ruthy on Jul 3, 2023
We thank you for your review. This will help us to better service or guest. Hope you will come again.

8/10 Good

David

Stayed 2 nights in Jun 2023
Response from Ruthy on Jul 3, 2023
We thank you for your positive review. We work hard to provide our guest with full services and a smile. Please come again.

6/10 Okay

Praneet

Traveled with family and small children
Liked: Cleanliness, staff & service
Breakfast could have had some better options
Stayed 2 nights in Jun 2023
Response from Ruthy on Jun 30, 2023
Thank you for your feedback. We will try to arrange for more food options.

10/10 Excellent

Modesta

Liked: Cleanliness, staff & service
Everything was great except bathroom door doesn’t lock and tub/shower is leaking.
Stayed 1 night in Jun 2023
Response from Ruthy on Jun 30, 2023
Sorry about the issue with the bathroom. But thank you on your review. We will like to make sure that our guests or comfortable and happy.

6/10 Okay

Alvin

Traveled with partner
Liked: Staff & service, amenities
It was old not updated furnisher and appreace .
Stayed 4 nights in Apr 2023

10/10 Excellent

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
It was great experience
Stayed 1 night in Apr 2023
Response from Ruthy on Apr 26, 2023
We at the Holiday Inn Express is very glad that you had a wonderful stay. We hope that the next time you are in Vegas this will be the location you choose. Have a pleasant day.

10/10 Excellent

Jamie

Traveled with family
Stayed 1 night in Apr 2023
Response from Ruthy on Apr 24, 2023
Thank you for staying at the Hotel Inn Express on Nellis Blvd, and enjoying the services provided. We hope that you will come back soon.

10/10 Excellent

Mayra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

6/10 Okay

Norma, Caldwell

Traveled with partner
Liked: Staff & service
Breakfast items were either broke (pancakes) or not working correctly (juice)
Stayed 1 night in Apr 2023
Response from Ruthy on Apr 26, 2023
We are sorry for the inconvenience. Hope that you will stay with us again, so you can enjoy the pancakes.

6/10 Okay

Robert D

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property need to be updated. Toilet and tub leaked all night, no hot water for a shower at 0830. Burnt-out lights in the room. Needs help. Not what we expected for what we paid. The staff was great!
Stayed 2 nights in Mar 2023
Response from Ruthy on Apr 26, 2023
We are glad that the staff was pleasant. But we do apologize for the issues in the room. We are working on up grading the Hotel. Hope that you will come back and stay with us again. Have a wonderful day.

10/10 Excellent

JEAN

Traveled with family
Liked: Staff & service, property conditions & facilities
Very friendly experience when checking in; room was comfortable, clean, and well kept
Stayed 1 night in Mar 2023
Response from Ruthy on Mar 20, 2023
Thank you for staying at the Holiday Inn Express. And we are very happy that your stay was wonderful. Please come and visit our location again.Ruthy Night Desk Clerk

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Ruthy on Mar 21, 2023
Thank you for staying at Holiday Inn Express. We are very grateful for your review. Hope that you will come again soon. Enjoy the rest of the week.Night Clerk

6/10 Okay

Natalie

Business traveler
Liked: Staff & service
Disliked: Cleanliness
I’m grateful for the hot breakfast every morning. But it was dirty and had a dirty feeling. There was what looked like dry dog food left in the carpet in my room. The staff was helpful and very friendly.
Stayed 2 nights in Jan 2023
Response from Jay-GM on Mar 7, 2023
Thank you for the feedback and for staying with us.

6/10 Okay

Sara

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay started off bad as my bed sheets were dirty from the last guest. I asked to switch rooms and the front desk person was great and switched me rooms right away. The hotel is a little run down, as there were multiple maintenance issues, so I would suggest either hiring more maintenance or a new person who can keep up with the multiple issues at this place. Small things like peeling or stained wall paper, dirty carpets, dingy draps, etc go a long way.
Stayed 4 nights in Feb 2023
Response from Jay-GM on Mar 7, 2023
Thank you for the feedback and for staying with us.

10/10 Excellent

Jessenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well lit and everything was functioning great.
Stayed 2 nights in Feb 2023
Response from Jay-GM on Mar 7, 2023
Thank you for the feedback and for staying with us.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nellis HIEx Stay
Definitely enjoyed my stay, as retired USAF Member was hoping to take advantage of proximity to Nellis AFB which I know from a few TDY trips. The biggest bonus didn't expect was the bath tub. I was able to soak in it 2X before checking out the next day.
Stayed 1 night in Feb 2023
Response from Jay-GM on Mar 7, 2023
Thank you for the feedback and for staying with us.

10/10 Excellent

Maria d

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location and the breakfast. The only thing I don't like is the sausages, but everything else is excellent. I'll be back soon and I'll recommend it to my friends.
Stayed 2 nights in Feb 2023
Response from Jay-GM on Mar 7, 2023
Thank you for the feedback and for staying with us.