Ratings based on 1,330 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Redmond, WA

Island of tranquility in the chaos of Las Vegas

Posted Jan 19, 2015
Pros: Quiet, comfortable.
Cons: There was a weird plumbing noise at 5am, but I was too tired to investigate.
It's on the strip, so close to everything, but it feels like it's off the strip. The entrance is in a courtyard, so no drunk passerby's and not the typical lines as in the other large casino hotels. It's also not a casino, which is really nice, because it's hotel guests only. The checkin was easy and super friendly. The room was beautiful. I was really pleased that the black-out curtains really worked and it was dark in the room. It was also very quiet in the room - for most of the time.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Florida

It's kind of dark in there, but

Posted Jan 16, 2015
Pros: Everything
The staff was very nice. I enjoyed staying in a non casino hotel. It's sort of dark in the entire hotel, but I guess that adds to the ambiance. Overall, I had a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and the privacy is the best in the hot

Posted Jan 13, 2015
I notice one thing only that the room get dusty in five minutes but in general it's amazing hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

A step below others at this level

Posted Jan 8, 2015
Pros: LOVE the fact that there's no tourists in it at all. It's a much more mature hotel with none of the riffraff you get in the other Strip hotels.
Cons: Better fixtures in the rooms. Upgrade the technology in them. Pay more attention to the details when dealing with clients.
Location: City Center, best location on the strip. Walking distance to everything. On the ground floor is access to Starbucks and Bobby's Burgers.
Made a point to request early check-in, arrived only about 40 minutes before scheduled check-in and still had to wait for a room to be ready. Room was on the 5th floor, so only an okay view despite being a higher level room and not just a basic one. I upgraded to this one over the "View" room because I assumed it would also have a view being at a higher level than the view ones. Room itself was nice, but more run down than it should have been. Paint on most furnishings was chipped or rubbed off. Television was mediocre. Bed was nice, but no additional bedding was provided in the room despite plenty of closet space for it. Bathroom was nice but the bath tub was strange with the gigantic drainage cover being directly in the center of the tub. Staff was nice, but not nearly as friendly as one would expect in a chain known for its service. The front door was manned by several bellhops at all times, but only about 20% of the time did someone actually open the front door of the hotel for us.
2 out of 5
by A verified traveler

Utter disappointment...

Posted Jan 5, 2015
Every aspect of service experience was disappointing. Served cold tea at check-in. Offered water when we said tea was cold. Breakfast.. 20 minutes to acknowledge someone at the front of line to check-in. City scape room sounded good, but very dysfunctional in lay out. We left 2 days earlier than planned. For this high price ANY other similar priced property would be better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
Cons: We were very disapponted in the spa services!
BeautiFul hotel, services expensive and disappointing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

気持ちよく落ち着けるホテル

Posted Jan 5, 2015
Pros: 立地、スタッフ、環境。
Cons: 日本人はウォシュレットが欲しい。
Location: ストリップの中心にあり便利。
立地も良く、静かで落ち着ける。 カジノが無いので、入口から部屋までが近くて早い。 スタッフがとてもすばらしい。
5 out of 5
Recommended
for Everyone
by A verified traveler

New Year stay

Posted Jan 3, 2015
Lovely, tasteful hotel right in the centre of the strip. Great location but away from the hustle and bustle of the bigger casino hotels. The bar has a great view of Planet Hollywood.
3 out of 5
by A verified travelerfrom Los Angeles, CA

Could and should be better

Posted Jan 2, 2015
This hotel suffers from a kind of sophomore syndrome where many of the luxury amenities that were spiffy new at opening a few years ago are starting to age. There were several IT problems such as the cordless phone and bathroom mirror TV did not work properly. The sofas and carpet had visible stains. The staff seemed they did not want to be there (albeit well trained) when finding you a seat at the sky lobby bar or when offering you Mandarin Oriental traditional perks like tea and hot towel upon check-in. With the price tag that tops just about any other hotel in Las Vegas, they could and should do much better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2015
Cons: Check in & check out took a lot of time. It could be streamlined; otherwise they need to have more people at the font desk.
We stayed at the Mandarin Oriental Las Vegas one night during our road trip. We were very satisfied with our room, and Wanton noodle soup & chicken congee we had for the breakfast was really good. The only downside was that it was a bit far away from night clubs (e.g. XS Lounge) and shows (e.g. Mystère at Treasure Island) we were interested in.