Seasonal outdoor pool, open 9:00 AM to 5:00 PM, cabanas (surcharge)
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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5945 out of 14968 reviews" "
Rating 8 - Good. 3896 out of 14968 reviews" "
Rating 6 - Okay. 2341 out of 14968 reviews" "
Rating 4 - Poor. 1552 out of 14968 reviews" "
Rating 2 - Terrible. 1234 out of 14968 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I vacation in Vargas
Stayed 4 nights in Apr 2024

10/10 Excellent

Jinyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience as very first time! Nice staffs and wash access Uber pick up /Drop off Uber driver told me PH is one of her favourite place to come cause easy access to pick up or drop off costumers! Definitely will come back !!!
Stayed 5 nights in Apr 2024
Response from Michelle on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were quite disappointed when we arrived because we booked a king from with a city view. Upon arrival we were told the king was no longer available and they put us in a room with 2 queens. Although the room was nice we did pay for the king but was not comped for the difference and the hotel refused to provide a resolution saying the rooms were interchangeable. This was not mentioned upon booking. Other than that there is a ton to do in the hotel alone.
Stayed 5 nights in Apr 2024
Response from Michelle on Apr 19, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

William

Worst customer service ver argumentative employees. Terrible rooms. Bathrooms did not drain. 2” of water in bottom of the shower. Horrible pit bosses. Terrible.
Stayed 4 nights in Apr 2024
Response from Michelle on Apr 19, 2024
Hello William, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

James Paul

Liked: Staff & service, property conditions & facilities
The hotel room was dusty and bath tub appeared dirty. The plug in wall was hanging out.!
Stayed 4 nights in Apr 2024
Response from Michelle on Apr 19, 2024
Hello James Paul, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Jeffrey, Granada Hills

Disliked: Staff & service
Rude staff @ front desk. Irritated you are asking for help using a kiosk.
Stayed 1 night in Apr 2024
Response from Michelle on Apr 19, 2024
Hello Jeffrey, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Jo-Hanne

Traveled with group, Traveled with partner
Location on the strip is good. Elevators are very noisy. Sounds like the hotel is under the flight path of an airport. Get a room far away from the elevators. Room was only cleaned on one day.
Stayed 3 nights in Apr 2024
Response from Dan on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded room was nice, only complaint was the window was less then a quarter of the wall
Stayed 5 nights in Apr 2024
Response from Dan on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quick stay. No complaints
Stayed 1 night in Apr 2024
Response from John on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Jennifer L

Traveled with family
Liked: Cleanliness
Good location Resort fee too high…WiFi was TERRIBLE
Stayed 4 nights in Apr 2024
Response from Dan on Apr 18, 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

2/10 Terrible

Darin

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Never paid for a weeks stay at a vegas strip hotel in a low floor with no view of the strip…until now. Asked for an upgrade and received absolutely no response. Expected better, received the worst.
Stayed 5 nights in Apr 2024
Response from Ruby on Apr 18, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. View rooms are considered upgrade and are based on availability at check in. The suggestion I can provide is to book a view room originally when booking a reservation. I apologize we did not have availability during your stay.

10/10 Excellent

Linda

Traveled with partner
Liked: Property conditions & facilities
Room overlooking the strip was beautiful
Stayed 1 night in Apr 2024
Response from Dan on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and great price
Stayed 2 nights in Apr 2024
Response from ALM on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

tori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service and security was awesome ,every last employee I came across was was very nice and attentive!!!!
Stayed 3 nights in Mar 2024
Response from Kimberly on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

anna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Christina banks on Apr 19, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid 3-4 star property. Service and a little more friendly staff could push it closer to a solid 4 star
Stayed 3 nights in Apr 2024
Response from John on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great
Stayed 1 night in Apr 2024
Response from ALM on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Julie

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception always busy, not enough staff on! Views are good, rooms kept clean and tidy
Stayed 6 nights in Mar 2024
Response from Kimberly on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from John on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view and the hotel has access to great amenities. Being connected to the Mircle Mile and close to other iconic properties made this an ideal location on the strip. The hotel and casino areas were very well-maintained and clean. Check-in staff were fast and express check-out kiosks made for a quick departure.
Stayed 4 nights in Apr 2024
Response from Dan on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 17, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kimberly on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms good location but a lot of hidden charges and a 500 dollar hold on your card
Stayed 5 nights in Apr 2024
Response from Michelle on Apr 17, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Carol

Traveled with group, Traveled with partner, Traveled with family
Our room was hot and then it would get cold not a pleasant stay for the amount of money paid
Stayed 3 nights in Apr 2024
Response from ALM on Apr 16, 2024
Hello Carol, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

Ahide

Liked: Cleanliness, staff & service, property conditions & facilities
the parking is terrible the fact that they charge resort fee per day per person is excessive.
Stayed 2 nights in Apr 2024
Response from ALM on Apr 16, 2024
Hello Ahide, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Lynette

Traveled with partner
Disliked: Property conditions & facilities
This was my first time in Vegas celebrating my birthday. I was given what they called a better room with partial view of the sphere, however, I would have preferred a better room where the furniture was not chipped and the bathroom was a bit cleaner. Probably won’t stay again. First impression is a lasting impression!! Make someone want to come back.
Stayed 3 nights in Apr 2024
Response from John on Apr 17, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Jegan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very basic facilities. Not enough towels, no drinking water. The basin in the bathroom took too long to drain.
Stayed 1 night in Apr 2024
Response from John on Apr 16, 2024
Hello Jegan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Ryan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a positive experience. The cheap breakfast options were a bonus.
Stayed 6 nights in Apr 2024
Response from John on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Joel helped us at check in and was excellent!
Stayed 3 nights in Apr 2024
Response from Christina banks on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good.
Stayed 4 nights in Apr 2024
Response from Michelle on Apr 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

sean

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have extra pillows. One was on the bed. Urine around toilet. Vending machines did not work. Paid to have our bags taken to the room while we walked around. Returned to the hotel and bags were not in our room. Went back down. They lost our bags. Waited another 45 minutes fir them to find them and brought them up ourselves. Horrible
Stayed 1 night in Apr 2024
Response from Latrice on Apr 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan on Apr 16, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

RYAN, Arlington

Business traveler
Disliked: Staff & service, property conditions & facilities
Water was off for some reason for about an eight hour block. Maids never came and cleaned my room. Used a kiosk to check in after 4, but it said my room wasn't ready yet even though check in was 4pm
Stayed 2 nights in Apr 2024
Response from Latrice on Apr 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

6/10 Okay

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were excellent, and my limited interaction with the staff was great. The only reason I am rating them with a 3 is because both nights of my stay there was constant jackhammering going on which sounded like it was coming from above my room, and when I called the front desk at 1am they put me through to security and I was told the mall next door had been doing construction the past few weeks. I understand that this is out of their control, but nothing was.me ruined during booking or during check-in and no offer to move to a quieter room was offered, so basically I couldn't sleep for the 2 nights that I stayed there.
Stayed 2 nights in Apr 2024
Response from Ruby on Apr 15, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

4/10 Poor

Karen

Traveled with family
Liked: Staff & service
Disliked: Amenities
When checking in virtually was informed that there was a resort fee of over $52 a day which covers Internet for two devices use of the fitness room and some other charge but it does not include a recliner by the pool you have to pay $25 to rent one and there is no other seating available. The music from the pool area is so loud we could hear it clearly on the 38th floor Paid over $35 for two extra hours for a late checkout only to be awakened by housekeeping, knocking on the door and coming into the room.
Stayed 2 nights in Apr 2024
Response from JD on Apr 15, 2024
Hello Karen, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and scorpions show. We are 2 people the room felt like we could have hosted a band lol
Stayed 1 night in Apr 2024
Response from John on Apr 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Maurilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s no concierge and room service like a breakfast at the room . The good one , the fridge it’s empty, you can buy stuff on the supermarket and and keep your own beverages and food cheaper inside the fridge.
Stayed 2 nights in Apr 2024
Response from Christina banks on Apr 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

nayelli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location
Stayed 2 nights in Apr 2024
Response from Christina banks on Apr 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in the strip. Best views, central Location and great casino
Stayed 3 nights in Apr 2024
Response from John on Apr 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Ron

Traveled with family
Stayed 2 nights in Apr 2024
Response from Christina banks on Apr 15, 2024
Hello Ron, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with the property. I would definitely stay again. Room modern clean. Service excellent.
Stayed 1 night in Apr 2024
Response from Michelle on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Catherine

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They had no close to room parking the fact that we had to pay 20$ extra for parking garage an it was a very fare walk thru mall thru casino to room an we could not keep same room next day cuz staff gave us a sweet so we could not just simply stay over we had to go find a different room off property an I could not sleep due to the constitution
Stayed 1 night in Apr 2024
Response from Michelle on Apr 14, 2024
Hello Catherine, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enjoyed fast elevators is access to casino
Stayed 3 nights in Apr 2024
Response from Kimberly on Apr 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Todd A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again. Nice convenient location.
Stayed 3 nights in Apr 2024
Response from Kimberly on Apr 14, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 1 night in Apr 2024
Response from Kimberly on Apr 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Latrice on Apr 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Latrice on Apr 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for not having hot water in our hotel room.
Stayed 1 night in Apr 2024
Response from Latrice on Apr 14, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

6/10 Okay

Melissa

Liked: Staff & service, property conditions & facilities
Nice big spacious room, but it was rather dirty
Stayed 4 nights in Apr 2024
Response from Ruby on Apr 14, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will alert the housekeeping team and we will work hard to fix the issues you've experienced. Please have a great day.

6/10 Okay

Robin

Liked: Cleanliness
You’d think there could be coffee in the rooms!
Stayed 1 night in Apr 2024
Response from Ruby on Apr 14, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day