Premium bedding, in-room safe, desk, blackout drapes

Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 6006 out of 15147 reviews" "
Rating 8 - Good. 3960 out of 15147 reviews" "
Rating 6 - Okay. 2367 out of 15147 reviews" "
Rating 4 - Poor. 1583 out of 15147 reviews" "
Rating 2 - Terrible. 1231 out of 15147 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Lucy

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was rough on lack of bathroom amenities and towels amount. Guest service never answered my phone. But minus that it was overall good stay and fun place to be!
Stayed 2 nights in Mar 2024

8/10 Good

Steven

Location central
Stayed 2 nights in Mar 2024
Response from Christina banks on Mar 29, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Wendolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt have any issues
Stayed 2 nights in Mar 2024
Response from Christina banks on Mar 29, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jozef

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Christina banks on Mar 29, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bakkt theatre inside the mall adjacent the hotel was very convenient to see Miranda Lambert
Stayed 2 nights in Mar 2024

10/10 Excellent

Guadalupe

Traveled with partner
Good signs for direction were to go.
Stayed 3 nights in Mar 2024
Response from Christina banks on Mar 29, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Darla

Traveled with family
Liked: Amenities
For a basic room, it was large and the bathroom was great with a large soaking tub. Location was great in the middle of the strip.
Stayed 3 nights in Mar 2024
Response from ALM on Mar 28, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Terrible

Jong

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
the air quality and the non smoking room smell cigarrettes Floor was clean, enough towel, fast elevator
Stayed 2 nights in Mar 2024
Response from ALM on Mar 28, 2024
Hello Jong, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Leina

Traveled with family and small children
Disliked: Cleanliness
On the strip and very convenient to walk around. You can enjoy seeing the water fountain show at bellagio from the hotel room which is plus.
Stayed 1 night in Mar 2024
Response from ALM on Mar 28, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Corinne

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not horrible, but showers were freezing cold with little water pressure and housekeeping woke us up by pounding on the door two hours before check out to see when we would be checking out.
Stayed 4 nights in Mar 2024
Response from JD on Mar 28, 2024
Hello Corinne, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Trevor

Stayed 2 nights in Mar 2024

6/10 Okay

Katina Renee

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Carpet looks like someone vomited on it, there was a hair in the bathtub and lots of dust. The casino felt dark and Smokey- we preferred to play at horseshoe.
Stayed 5 nights in Mar 2024
Response from Ben on Mar 28, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of a mall
Stayed 1 night in Mar 2024
Response from Ben on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dale Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dan on Mar 28, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Poor

Theresa

Traveled with group
Planet Hollywood is not set up well for the handicapped. The room was not very clean and smelled like smoke. The water was luke warm at best when showering. We called the desk about the water issue and the staff member we talked to was rude. We will not be returning to Planet Hollywood and if asked will tell our friends and family to stay away as well.
Stayed 2 nights in Mar 2024
Response from Dan on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Construction going on beside room. Woken up at 2 am with jackhammering of foundation that was constant until 9am
Stayed 2 nights in Mar 2024
Response from Dan on Mar 27, 2024
Hello Paul, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Klaus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great. My one complaint is the 'extra' charges around the property, such as only 2 devices allowed on the free WIFI, while others have to pay $14.99 US per day. That's a huge deal for us Canadians because generally WIFI is a way we avoid roaming charges. The other extra charge that was funny to me was the charge for a lounge chair around the pool. I get the charge for the cabanas but the lounge chair was really the only other option. There is already a 'resort fee' being charged, these extra charges shouldn't be necessary. The property would've been 5 stars to me, if it wasn't for this reason.
Stayed 4 nights in Mar 2024
Response from ALM on Mar 27, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

ADOLFO

Ok
Stayed 2 nights in Feb 2024
Response from Doug on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked everything we had a great time. The staff were very helpful.
Stayed 3 nights in Mar 2024
Response from Michelle on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Guzel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. My room was near the elevator and usually the noise would bother me a lot, but it wasn’t bad at all. Clean and spacious rooms. Will stay again.
Stayed 2 nights in Mar 2024
Response from John on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sammantha

Stayed 5 nights in Dec 2023
Response from Kimberly on Mar 28, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

jamie

Liked: Cleanliness, amenities, property conditions & facilities
My only issue was getting a beverage while playing. I had to ask 3 times to get service
Stayed 2 nights in Mar 2024
Response from John on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Nicole Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ben on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.. only complaint was the self parking. Self parking to hotel was a maze.
Stayed 2 nights in Mar 2024
Response from Ben on Mar 26, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dan on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Rahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dan on Mar 27, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the strip
Stayed 3 nights in Mar 2024
Response from John on Mar 26, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

jenny C

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location, lots of shopping and eating options, great amenities. Housekeeping didn’t come first 3 days of our stay but came daily after that. Wished the view was visible from the beds in our room instead of just when standing in front of window.
Stayed 7 nights in Mar 2024
Response from Christina banks on Mar 26, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Marcus D

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Casino was fun
Stayed 3 nights in Mar 2024
Response from Christina banks on Mar 26, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

angela marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all great this was my second time staying here and its always perfect.
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Janna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Couldn’t find out if we were getting early check in until we were standing at check in desk. Couldn’t make afternoon plans not knowing if we’d have a room at noon or not until 4. Distance from parking lot to room elevator is FAR and inconvenient (it’s not bad from the valet).
Stayed 1 night in Mar 2024
Response from Michelle on Mar 25, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Brittany J

Traveled with family
Liked: Staff & service
The property wasn't very clean, there was a lot of dust and unkept areas in the fitness center. Not enough staff at the front desk, the lines were so long.
Stayed 3 nights in Mar 2024
Response from Michelle on Mar 25, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and clean hotel. We travled with a toddler and 3 teenagers! We were entertained the entire time with lots of fun and convenient attractions close by! We stayed 3 nights 4 days. We will be back!
Stayed 3 nights in Mar 2024
Response from Michelle on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ALM on Mar 26, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that PH is in the middle of the strip and the action. Also has Gordon Ramsey Burger restaurant.
Stayed 4 nights in Mar 2024
Response from Ruby on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from Doug on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bonnie, Minnetonka

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024
Response from Christina banks on Mar 26, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Justin

Stayed 6 nights in Mar 2024
Response from Christina banks on Mar 26, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like that people smoke in the hotel and casino and the smell was all throughout the hotel and room: we felt sick. We do not smoke.
Stayed 2 nights in Mar 2024
Response from Doug on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jeana

Liked: Cleanliness, staff & service, property conditions & facilities
Love the atmosphere but the best part is the music the dj plays at night. Old school and hop hop
Stayed 3 nights in Mar 2024
Response from Christina banks on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

LIZI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good easyparking
Stayed 1 night in Mar 2024
Response from Kimberly on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Adora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024
Response from Kimberly on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Teresa

Traveled with partner
Had 3 issues with 4-night stay at PH: 1) checked in and was given a room (with a supposed fabulous view) that had its window covered by a banner, 2) came back to room on night 2 at midnight to find no running water (bathroom sink and shower) and 3) came back to room last day, after being out for 11 hours, to find housekeeping had not been to our room. Not impressed overall.
Stayed 4 nights in Mar 2024
Response from Ruby on Mar 24, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. Please call the property so that we can further discuss the issues if you have not been assisted with this. Please have a great day

10/10 Excellent

Lorrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shops and restaurants.
Stayed 2 nights in Mar 2024
Response from Kimberly on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

derrick

Traveled with family
Liked: Amenities, property conditions & facilities
Loved all the screens in sports book 55 I believe..Niice
Stayed 7 nights in Mar 2024
Response from Doug on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Shona

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was nice but very loud everywhere you go with music blaring. The rooms were quiet and clean. It was rare that we saw any staff around. Check in/out is all done by a Kiosk and room service or housekeeping is reached through texting. Hotel is on an excellent location with tons of shopping and dining nearby.
Stayed 2 nights in Mar 2024
Response from Kimberly on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Tyler

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ruby on Mar 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Thomas

I didn’t like that they billed my credit card $500.00 extra at checkin. And yes I know there are resort fees that were half of that. Other than that everything was good
Stayed 5 nights in Mar 2024
Response from Kimberly on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Betty, Willoughby Hills

Liked: Cleanliness, amenities, property conditions & facilities
Planet Hollywood is a great location . I will always stay here very nice staff the rooms are clean.
Stayed 5 nights in Mar 2024
Response from Kimberly on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!