Pillowtop beds, in-room safe, desk, laptop workspace

Reviews of Santa Fe Station Hotel & Casino

3.5 out of 5
Santa Fe Station Hotel & Casino
4949 N Rancho Dr, Las Vegas, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 435 out of 1010 reviews" "
Rating 8 - Good. 292 out of 1010 reviews" "
Rating 6 - Okay. 141 out of 1010 reviews" "
Rating 4 - Poor. 74 out of 1010 reviews" "
Rating 2 - Terrible. 68 out of 1010 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.Friendly staff.. not expensive
Stayed 1 night in Mar 2024

10/10 Excellent

Armin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all around hotel/casino!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Thank you for this amazing 5/5 review! we hope to see you soon!

6/10 Okay

Mirian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how everything was near by and we didn’t have to drive really far out.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Thank you for the review. We are happy that you enjoyed the amenities we have to offer.

6/10 Okay

Beverly

Traveled with group, Traveled with partner
It was convenient for the fact we were bowling in a tournament and could stay in the same building as the bowling center. I didn’t like the fact that we were competing in a tournament and we were put two lanes away from a kids birthday party of ten 8 year olds. As you can imagine the excitement of a kids bowling, eating pizza, screaming, running around and sometimes all of them on the approach at the same time was a little distracting to say the least. As for food they have a variety of restaurants, from fine dining, Mexican, Oyster Bar and a descent coffee shop. Also a variety of fast food.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
We are sorry to hear your didn't have the best experience at the bowling alley. We hope you will visit us again.

8/10 Good

Rita

Liked: Cleanliness, staff & service
The casino smelled like smoke. Even though the room was marked non-smoking you could smell smoke in it.
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for your review. As you stated all of our rooms are nonsmoking.

8/10 Good

Dale S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very, very smoky in the hallway and I was on the 5th floor.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for your review.

8/10 Good

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for the great review.

8/10 Good

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind. The room was clean and comfortable. The bathroom was small with no hooks to hang clothes on. There was a desk but no desk chair. It was quiet.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Thank you for the review. We hope to see you again soon!

8/10 Good

Vianney

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience .
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Thank you for the great review!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Fun little get away with my husband, and we were able to have fun at the hotel!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
We are happy that you had such a great experience. We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient would recommend to anyone that wantedctobtry a station hotel and casino.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
We are happy to be recommended by you and we hope you see us again very soon.

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Thank you for your review.

2/10 Terrible

fnu

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty smelly rooms
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 4, 2024
We are sorry to hear about this experience. This is not our norm and we hope you give us another opportunity to prove this.

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Thank you for the 5/5 review!

4/10 Poor

Dung Quoc

Traveled with family
Disliked: Property conditions & facilities
Room was not completely cleaned. Dirty towel and half eaten sandwich was left from previous guest.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
We are sorry to hear about this experience. We hope to see you again soon!

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People very noisy.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Thank you for your review.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and out. Everyone at this casino was very friendly and helpful. I liked that they had a variety of restaurants. If you're going to play they have a lot of machines to pick from.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
We are glad to hear that you liked so many things about our casino. We hope to see you again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Thank you for the 10/10 review!

8/10 Good

Gloria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly the room we stayed in was meticulous. We will stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Thank you for staying with us, we are happy you enjoyed your stay!

6/10 Okay

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The people in room 411 were so noisy and inconsiderate at night
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
We are sorry to hear about this. We have 24/7 security that can resolve issues like this. We hope you visit us again.

6/10 Okay

Jan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
One of the few lodging options in North Las Vegas. Given the price of the room, it would have been nice to have an in-room coffee maker and microwave. Instead we had to pay $8 for a coffee at the casino Starbucks. On site restaurants are good. I would recommend the Charcoal Room steakhouse for a nice special dinner.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Thank you for your review!

6/10 Okay

Shermaine

Disliked: Cleanliness
Shower needs to be redone, mold in the ceiling,elevators are terrible.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

starr

Traveled with family
I didn't like the fact that it didn't have room device or continental breakfast. We had to walk through casino to get to elevators too hotel so you had to walk through cigarette smoke. Pool was outside around back of hotel you had to walk outside and around building them pool was closed. Asked for a desk chair and never got it. Had handicap room with no hood in bathroom to hang towels on and no no shelves in shower for shampoo n soap, the floor flooded from walk in shower. Staff was very nice
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Thank you for detailed review, we are sorry that your experience with us was not great. We hope to win back your loyalty in the future by visiting us again.

6/10 Okay

larry

Liked: Cleanliness, staff & service, amenities
No hot water
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
We are sorry to hear about this. This is not the norm and we hope to see you again very soon.

4/10 Poor

Ednita

Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Feb 1, 2024
We are sorry to hear that you had a poor experience with us. We hope you give us another opportunity to win your loyalty.

4/10 Poor

Christy, Flemington

Traveled with family
Liked: Staff & service
The heat was on and VERY hot. The shower had mildew and was pitched a very strange way. It was deeper near the shower head end and I felt like I would fall through. The carpet was very old. The beds were WAY TO SOFT. The staff was AMAZING. bingo staff so accommodating. The security wheeled me home in a wheelchair when I needed help getting to my room. Popcorn from the movie theatre was delicious. Overall great experience. Would book again.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
We are glad you had a good experience and we will work on the area's you described. We hope to see you again very soon.

4/10 Poor

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I was told it was under renovation to update, so here are a few observations. Get rid of the picture in the bathroom and install 2 towel bars with a shelf , and think about a safety grab bar in the shower, and while your are there, raise or shorten the shower curtain. Also install better shower heads. Get new beds and have at least one mirror in the sleeping area besides the bathroom barn door.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Thank you for your suggestions and we will look into this.

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Great service by valets to haul bags up to room. I was unprepared for the extra 'resort' fee. wont be back here
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Thank you for the review. Expedia presents the resort fee when booking during the rooming screen, payment screen, and confirmation screen.

8/10 Good

Anthony

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 8, 2024
Thank you for the great review.

8/10 Good

Anthony

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 8, 2024
Thank you for the great review.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was a little small
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Thank you for your review.

10/10 Excellent

Jeremy, Somerville

Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Thank you for the 5/5 review!

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed clean rooms Casino was not over crowded
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Thank you for your fantastic review!

8/10 Good

Toby

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Thank you for the great review. We hope to see you again very soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Thank you for the great review. We hope to see you again very soon!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerson Ramos was fabulous at check in.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 8, 2024
Thank you for mentioning our staff member in your review. We hope to see you soon.

10/10 Excellent

William

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 8, 2024
Thank you for the 5/5 review!

8/10 Good

Raul

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 8, 2024
Thank you for the great review.

10/10 Excellent

James, West Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 8, 2024
Thank you for the 5/5 review!

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The beds were very comfortable and it was really quiet! We would definitely stay again!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
We are happy to hear this. Please come back and visit us again!

10/10 Excellent

IRIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what my family and I needed, to be close to our relatives in Vegas for Christmas Eve and Christmas, and at the Vegas strip and surroundings.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
We are happy that we were able to host your family during the holidays. We hope to see you again very soon.

10/10 Excellent

Margaret

Traveled with partner
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for the 5/5 review!

10/10 Excellent

CAROLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from the valet to maid service. Food was excellent, just a great place to stay.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for leaving us a detailed review. We are happy to see that our staff gave such great service!

2/10 Terrible

Augustine

Disliked: Cleanliness, staff & service, property conditions & facilities
A very bad place to stay at Wouldn’t recommend it
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 22, 2023
We are sorry to hear about this experience. We hope you give us another chance to win your loyalty.

10/10 Excellent

Joebel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and was a good stay.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Thank you for the great review and we hope to see you again soon!

10/10 Excellent

William

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 8, 2024
Thank you for the 5/5 review!

2/10 Terrible

Brandy

Disliked: Staff & service, property conditions & facilities
Not good experience
Response from Hotel Manager on Feb 8, 2024
We are sorry to hear about this. Feel free to reach out to see how we can assist.

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Hotel Manager on Dec 17, 2023
Thank you for the amazing review!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free self parking. Very friendly staff
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Thank you for the review Jeff. We are happy that you enjoyed our free parking and our staff.

10/10 Excellent

Justin

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 17, 2023
We appreciate the 10/10 review!