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Rating 10 - Excellent. 602 out of 1003 reviews" "
10 - Excellent
602
Rating 8 - Good. 245 out of 1003 reviews" "
8 - Good
245
Rating 6 - Okay. 91 out of 1003 reviews" "
6 - Okay
91
Rating 4 - Poor. 39 out of 1003 reviews" "
4 - Poor
39
Rating 2 - Terrible. 26 out of 1003 reviews" "
2 - Terrible
26
9.2/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Maria, pleasant hill
Traveled with family and small children, Traveled with family
Colin, we're thrilled to hear about your wonderful experience at SpringHill Suites by Marriott Las Vegas Henderson. From booking to checkout, your satisfaction is our top priority. We hope to welcome you back soon for another seamless stay.
Only thing I didn’t like was the parking fee of $15, I think it’s a little expensive. If anything they shouldn’t charge to park if it’s only one night.
Alexa
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Alexa, it's wonderful to hear that your stay at SpringHill Suites by Marriott Las Vegas Henderson was generally positive. We understand your feedback about the parking cost and appreciate your thoughts on this matter. Our parking fees ensure upkeep and security for our guests' convenience. We look forward to welcoming you back in the future and hope to exceed your expectations even further.
Patrick, thank you for your top score! It's wonderful to know that your experience at SpringHill Suites by Marriott Las Vegas Henderson lived up to your expectations. We're looking forward to welcoming you back in the future. Safe travels!
Thank you for the fantastic rating, Jose!It's outstanding you had such a wonderful experience at SpringHill Suites by Marriott Las Vegas Henderson. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
Trever
Apr 14, 2024
Liked: Property conditions & facilities
Trever
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Trever, thank you for taking the time to rate SpringHill Suites by Marriott Las Vegas Henderson. We're delighted to know that you had an enjoyable experience and we appreciate your five-star rating immensely. We look forward to welcoming you back in the near future. Safe travels.
Nothing special, it is pretty good stay for a business trip, not so exciting for a vacation.
Roger
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Roger, it's great to hear that you found SpringHill Suites by Marriott Las Vegas Henderson suitable for your business trip needs. We understand though that your expectations for a vacation experience might differ. We hope you'll visit us again and allow us to provide a stay that is a bit more fulfilling, whether for business or pleasure.
First time booking here and I will return. The stuff is really helpful. You don’t struggle with parking. I’m very pleased with my stay.
Wendy
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Wendy, we’re delighted to hear of your enjoyable first experience at SpringHill Suites by Marriott Las Vegas Henderson! It thrills us to know you found our team members helpful and convenient parking to your liking. We truly appreciate your positive feedback and look forward to hosting you again.
Marcel, thank you for sharing your positive feedback. We're pleased to hear that you had a pleasant time at SpringHill Suites by Marriott Las Vegas Henderson. It's our goal to provide a remarkable experience for our guests. We hope to welcome you back soon!
Julieta, it's delightful to know that you enjoyed your stay with us at SpringHill Suites by Marriott Las Vegas Henderson. We appreciate your positive feedback and look forward to welcoming you back soon.
Jake, we're thrilled to see that you had a stellar experience at SpringHill Suites by Marriott Las Vegas Henderson. Our team members work hard to ensure that every guest's stay is top-notch, and your score suggests we hit that mark with you. We hope to have the pleasure of your company soon again!
10/10 Excellent
Karyn
Mar 7, 2024
Karyn
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 27, 2024
Karyn, it's fantastic to hear that your stay at SpringHill Suites by Marriott Las Vegas Henderson exceeded expectations. We greatly appreciate your support and look forward to welcoming you back soon for another memorable visit.
10/10 Excellent
Sonja
Jan 31, 2024
Sonja
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Sonja, it's wonderful to know you had a five-star experience at SpringHill Suites by Marriott Las Vegas Henderson. We appreciate your review and hope to see you again soon!
6/10 Okay
Joseph
Jan 25, 2024
Liked: Cleanliness, staff & service, room comfort
Clean but dated facility
Room was clean but worn from use. Service folks were very good. Missed the $150 pet fee in the small print, ouch highest we ever paid. When I asked they claimed to shampoo carpet after every use in pet rooms but that was clearly not the case in our room. Breakfast was mediocre. Would not stay here again.
Joseph
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Joseph, we are sorry to read that your stay didn't meet your expectations. Although we appreciate your comments regarding our diligent team members, we regret that you felt the condition of the room wasn't up to par. Our pet fee includes a range of services beyond carpet cleaning to ensure comfortable stays for all our guests. We're also sorry that our breakfast offering didn't leave a positive impression. We're committed to continuous improvement and your feedback is valuable in this regard. Thank you for sharing your experience.
It was a last minute booking as we were just driving through. Check in was fast and easy and our room was everything we needed. Breakfast was great the next morning allowing us to get back on the road.
Angela
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Angela, it's always wonderful to hear such positive feedback. We're elated that you found the SpringHill Suites by Marriott Las Vegas Henderson to be the perfect stopover on your journey. Our team members strive to make check-in smooth and hassle-free, and ensure our rooms meet all your needs, and we're glad to note we hit the mark for you. We're also thrilled to know you enjoyed your breakfast. We look forward to welcoming you again the next time you're passing through!
Mitchell, thank you for your feedback! We're delighted that you appreciated the SpringHill Suites by Marriott Las Vegas Henderson and found it to be a nice place to stay. We hope to have the opportunity to serve you again in the future, creating an even more memorable experience.
It looks like very NEW. So everything is so clean and well maintained. Towels and beddings are so white and clean. And the size of the room which was including sofa bed was good enough. It has a living area. We love that. We stayed there for visiting Hoover Dam. That was good for our family.
Yongsun
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 11, 2024
Yongsun, it's heartwarming that SpringHill Suites by Marriott Las Vegas Henderson met your expectations with its pristine cleanliness and well-maintained environment. Your satisfaction with the ample size of the room with a sofa bed and a distinct living area truly brings joy to us. We're glad the hotel's location was also suitable for your family's visit to nearby locations like the Hoover Dam. Thank you for your kind words and we hope to welcome you back.
Karina, it's fantastic to hear you found SpringHill Suites by Marriott Las Vegas Henderson ideal for families. We strive to create a comfortable and welcoming environment for all our guests. We appreciate your feedback and hope to welcome you and your family back again soon.
8/10 Good
Alberto
Jan 7, 2024
Alberto
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Alberto, thank you for your solid rating of SpringHill Suites by Marriott Las Vegas Henderson! We're glad to know we met your expectations and we appreciate you choosing our hotel for your stay. Please do share any specific comments or suggestions on your next visit. We value customer feedback as it aids us in continuously improving our services.
The stay with my family for the end of the year at this hotel was very pleasant. A comfortable and clean hotel, with friendly staff and a pleasant breakfast included, all very consistent with the price. An option for those looking for a quieter place away from the Las Vegas Strip (10 min), but at the same time central and easily accessible. I would stay at this hotel again in the future.
Mario Alfredo Segura
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Mario, thank you for the wonderful feedback about your stay at SpringHill Suites by Marriott Las Vegas Henderson. We're delighted that you found the hotel to be comfortable, clean and well-priced, with a welcoming team and satisfying complimentary breakfast. It's great to know our location served your need for tranquillity yet proximity to Las Vegas Strip. We look forward to welcoming you back in the future.
Melissa, it's wonderful to know your stay at SpringHill Suites by Marriott Las Vegas Henderson was enjoyable. We're grateful for your perfect rating and look forward to welcoming you back for another pleasant experience. Safe travels!
4/10 Poor
Maradan
Traveled with family
Dec 31, 2023
Disliked: Staff & service, room comfort
They came into our room twice unannounced which is unacceptable and when I spoke to the front desk they had no response. The complimentary breakfast was a sandwich in a bag they heated up. They had toast but no butter. They also ran out of sugar and gave out brown sugar toppings for your coffee.
Joseph, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
Stayed three nights Requested towels and room service. Only got towels upon request. Never attended to the room or took out the trash. Not Marriott standards. Water supply was under construction and Tv did not work.
Great front desk night help was an awesome assistant and recommendation's.
Wanted a non Las Vegas off strip experience . Looking for another location for a regular visits when at work.
All ice machines were broken. From the first night I kept telling the front desk the lock inside the room didn’t work. Kept being told it would be fixed, and it was never Fixed.
The room was clean and well furnished. It had all the amenities we needed. Loved the separate area for sitting and relaxing. The pool was not open that was a disappointment to our grand kiddos.
The property was easy access off 215W. It was modern and very well appointed. The staff was very friendly. The breakfast was better than the normal you get at other facilities. They allow pets!!! And that is a huge bonus.
I did not like what I had to go through to give my baby a bath. I had to fill the tub up with the shower head. In addition to that, the bathroom floor was very slippery so my baby slipped and hit his head as he got out of the bath.
wi-fi was not working for entire stay. Although there was a tub, tub faucet did not work so only shower was available. Staff was friendly and amenable.
Sophia at the front desk was the absolute best. She was accommodating and friendly. My only suggestion is more variety in the breakfast menu( waffles,pancakes and not eggs everyday).
The hotel room was over $250 per night. The pool/hot tub CLOSED. Ice machines OUT OF ORDER THROUGHOUT THE HOTEL. Breakfast - meh. The walls are made of paper. You can hear your neighbors alarm in the morning. Day staff, great. Evening staff, horrible. Ask for anything, serious inconvenience.