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Rating 10 - Excellent. 11324 out of 23714 reviews" "
The TV didn't work. I reported it to Lobby personnel and agreed to send a technician while I was out. After coming back TV still didn't work (it never worked). I paid money for everything to work in the room, sadly things didn't go that way. If I leave something in bad shape, you charge my card. What do you don't provide something that's supposed to be included?
Nothing specific, except that it was close to other major hotels and attractions of the strip; e.g. The Sphere, Wynn, The Venetian and Pallazo, The Mirage, Shopping Mall.
Great place. Easy access to strip and surrounding roads. Great beds
Kathleen
Stayed 2 nights in Mar 2024
Response from Vince on Mar 28, 2024
Hi Kathleen, thank you for your feedback. We are happy to see that you enjoyed your stay and we hope to see you again soon. Have a good day!
6/10 Okay
susan
Traveled with family
Mar 28, 2024
The beds are comfortable. The room was fine but there was no hand soap. Odd. I ended up using body wash . We will be checking out soon so too late to deliver any.
susan
Stayed 1 night in Mar 2024
Response from Vince on Mar 28, 2024
Hi Susan, thank you for taking the time to share your feedback. We hope to see you on your next visit to Las Vegas. Have a great day!
Hi Chris, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the frequency of beverage service staff during your visit and have shared this to the appropriate department. We hope to see you again soon. Have a good day!
6/10 Okay
Jessica
Traveled with group
Mar 27, 2024
The linens were not clean there was hair on the pillows and sheets. There was a smell that was throughout the hotel that was not great. It was average overall the location is great
Jessica
Stayed 5 nights in Mar 2024
Response from Vince on Mar 28, 2024
Hi Jessica, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the pillows and bedsheets as well as the smoky smell at the common areas during your visit. We have shared this to the appropriate department. We hope to see you again soon. Have a good day!
6/10 Okay
CATHERINE
Mar 27, 2024
Liked: Cleanliness, staff & service
Casino was smokey. No microwave.
CATHERINE
Stayed 2 nights in Mar 2024
Response from Vince on Mar 28, 2024
Hi Catherine, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the smoky smell during your visit and have shared this to the appropriate department. We hope to see you again soon. Have a good day!
Hi Vikash, thank you for taking the time to rate us. We hope to see you on your next visit to Las Vegas. Have a great day!
6/10 Okay
Stefanie, Jackson
Traveled with family
Mar 27, 2024
Liked: Staff & service
Our room was not clean. There was a sanitary napkin wrapper on the bathroom floor, hair on the tub surround, orange stains on a pillow and a large wet spot on the carpet.
We stayed at the end of March and Christmas decor was still on the lights at the entrance portico.
No attention to detail.
Stefanie
Stayed 4 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Stefanie, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the bathroom floor, stain on a pillow and the wet spot on the carpet during your visit. We have shared this to the appropriate department. We hope to see you again soon. Have a good day!
8/10 Good
David
Traveled with group
Mar 27, 2024
All was good
David
Stayed 3 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi David, thank you for taking the time to share your feedback. We hope to see you on your next visit to Las Vegas. Have a great day!
Hi Savannah, thank you for taking the time to rate us. We hope to see you again. Have a great day!
4/10 Poor
Natalie
Traveled with family
Mar 27, 2024
Disliked: Cleanliness
There was a long wait to check in. Rooms are getting run down but fine. Our shower was clean (until we asked). There was soap scum and an empty soap package in the shower from the previous guests. Price is high for what the hotel offers .
Natalie
Stayed 1 night in Mar 2024
Response from Vince on Mar 27, 2024
Hi Natalie, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the long wait at check in during your visit and have shared this to the appropriate department. We hope to see you again soon. Have a good day!
The room was great. It would be nice if you could include a small coffee machine in the room. It was not convenient being on the 14th floor to get up early in the morning and run around to find some coffee :(
I didn't like that people could smoke in the casino area/level right near the elevator. I gambled at another casino instead. I can't tolerate any cigarettes.
Frederick
Stayed 3 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Frederick, thank you for taking time to share your feedback. We are delighted to see that you enjoyed your stay and we would like to apologize for the issue you have encountered with the air quality at the common areas during your visit. We have shared your concern to the appropriate department. We hope to see you again soon. Have a great day!
I frequently stay here when I’m in Vegas and I’m never disappointed. There was a maintenance issue with my room on this trip but it was fixed very quickly and with minimal disruption. The staff at TI are fantastic.
Robert
Stayed 6 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Robert, thank you for taking the time to share your feedback. We are happy to see that you enjoyed the property and it's amenities during your stay. We look forward to your next visit to Las Vegas. Have a great day!
Nice accommodations, several restaurants and bars on the property. Security presence.
Robert C
Stayed 2 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Robert, thank you for taking the time to share your feedback. We are delighted to see that you enjoyed the property and it's amenities during your stay. We hope to see you again soon. Have a great day!
Hi Jose, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the AC noise during your visit and have shared this to the appropriate department. We hope to see you again soon. Have a good day!
Hi Hector, thank you for taking the time to rate us. We hope to see you again. Have a great day!
8/10 Good
Mette
Traveled with partner, Traveled with family
Mar 26, 2024
Excellent location on the strip. Rooms were a bit old and one of the mattresses was very soft and used but luckily we could use the other bed which was a bit better. Room smelled a bit of weed from previous guests or from neighboring room. Some mold in window sill. Hotel as a whole was good for location and price. Nice pool area.
Mette
Stayed 3 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Mette, thank you for taking time to share your feedback. We are delighted to see that you enjoyed your stay and we would like to apologize for the issue you have encountered with the air quality at the common areas and the window sill during your visit. We have shared your concern to the appropriate department. We hope to see you again soon. Have a great day!
The location is great, but the ti needs a refresh. Our beds were uncomfortable, the shower didn't drain, no towels in fitness center, the casino was very smoky. Our room was supposed to be an upgrade, but the surfaces were shabby.
Sharon Liana
Stayed 3 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Sharon, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the shower, drainage and air quality at the common areas during your visit. We have shared this to the appropriate department. We hope to see you again soon. Have a good day!
Hotel is huge, and under renovations. Check-In is a nightmare, spent 35~40 mins in a line waiting to get checked in. The kiosks that automate the check-in are not user friendly and require that you have an email account with the hotel prior to making use of the kiosks.
Jose
Stayed 4 nights in Dec 2023
Response from Vince on Mar 27, 2024
Hi Jose, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the long wait during your visit and have shared this to the appropriate department. We hope to see you again soon. Have a good day!
I saw a little mold in the tub. Everything else was perfect.
julio
Stayed 2 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Julio, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the tub during your visit and have shared this to the appropriate department. We hope to see you again soon. Have a good day!
Hi Lionel, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the stuffy room and smoky smell at the common areas during your visit. We have shared this to the appropriate department. We hope to see you again soon. Have a good day!
The checking line was long but we were asked to use the express check-in kiosks that makes the check-in easier. I was surprised that the hotel does not provide coffee maker and only plastic cups are provided which is not what I expected
Xintao
Stayed 4 nights in Mar 2024
Response from Vince on Mar 27, 2024
Hi Xintao, thank you for taking the time to share your feedback. We apologize for the issue you have encountered with the long line at check in and the available room amenities during your visit. We have shared this to the appropriate department. We hope to see you again soon. Have a good day!
Hi Melissa, thank you for taking the time to share your feedback. We are happy to see that you enjoyed the property and it's amenities during your stay. We look forward to your next visit to Las Vegas. Have a great day!