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Reviews of Palms Casino Resort

4.5 out of 5
Palms Casino Resort
4321 W Flamingo Rd, Las Vegas, NV

Reviews

8.4

Very Good

Rating 10 - Excellent. 1413 out of 2651 reviews" "
Rating 8 - Good. 605 out of 2651 reviews" "
Rating 6 - Okay. 290 out of 2651 reviews" "
Rating 4 - Poor. 174 out of 2651 reviews" "
Rating 2 - Terrible. 169 out of 2651 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to vegas for my daughters 7th bday. Checked in and they upgraded us to a penthouse. What a great first experience for my family.
Stayed 1 night in Apr 2024

10/10 Excellent

christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and friendly atmosphere
Stayed 4 nights in Apr 2024
Response from Renee on Apr 19, 2024
Hello Christina, We are so happy to hear you enjoyed your stay with us and experienced a safe and comfortable stay. We hope to welcome you back.

4/10 Poor

Raylene

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The overall cleanliness and odor of the restroom should have been in better conditions. The shower pressure was very weak. Those would be my main concerns.
Stayed 2 nights in Apr 2024
Response from SM on Apr 19, 2024
Thank you for the feed back

8/10 Good

Deborah

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SM on Apr 19, 2024
Thank you for the feed back

6/10 Okay

candice l, Palestine

Disliked: Cleanliness, property conditions & facilities
So many things where broken in my room. Had Maintenance cone in fix the ac and mini bar and other things. And then they tried to charge me for everything in the mini fridge i was like heck no the guy came to fix it never took a thing out of it. They charge a resort fee of 40$ a night after you check in.
Stayed 6 nights in Apr 2024
Response from Palms Guest Experience on Apr 18, 2024
Thank you for providing your feedback, we are sorry to hear that you encountered some issues with your room. We will pass this feedback along to our Hotel team for review.

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on Apr 18, 2024
Thank you for providing your rating, we appreciate your patronage.

6/10 Okay

Thomas Dean

Traveled with family
Liked: Cleanliness, staff & service
A little off the beaten path. Limited things for entertainment.
Stayed 3 nights in Apr 2024
Response from Palms Guest Experience on Apr 18, 2024
Thank you for providing your feedback, we appreciate your patronage and insights.

8/10 Good

L Matthew

Stayed 1 night in Apr 2024
Response from Palms Guest Experience on Apr 18, 2024
Thank you for providing your rating, we appreciate your patronage.

8/10 Good

Alexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, quick check in
Stayed 2 nights in Apr 2024
Response from Palms Guest Experience on Apr 17, 2024
Hello Alexa, thank you for choosing Palms Casino Resort. We welcome you back!

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is unprofessional and rude! I was given a double bed room when I had requested 1 king at booking and was not offered an upgrade or allowed to cancel for a refund. The room looks old, outdated and no views whatsoever, they claimed they are sold out on a Monday night …ridiculous! I called other hotels and they all have vacancies and much closer to the strip, this place is a scam! Do not recommend.
Stayed 1 night in Apr 2024
Response from SM on Apr 16, 2024
Thank you for the feed back

10/10 Excellent

Tamekia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here
Stayed 2 nights in Apr 2024
Response from SM on Apr 16, 2024
Thank you for the feed back

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

4/10 Poor

Caitlin

Traveled with partner
Liked: Cleanliness, staff & service
Bathroom lighting was terrible. The toilet had a difficult time flushing at times. The cold side of the sink faucet was broken. The beds did not stay on the frame— they slid away from the wall all weekend. The staff was excellent though!
Stayed 5 nights in Apr 2024
Response from SM on Apr 16, 2024
Thank you for the feed back

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Palms Guest Experience on Apr 17, 2024
Thank you Brandi for choosing Palms Casino Resort. We welcome you back!

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotels and rooms, yet overpriced.
Stayed 1 night in Apr 2024
Response from SM on Apr 16, 2024
Thank you for the feed back

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room - we only stayed 1 night so it was good location (off the strip) we got a short cab ride to Chinatown for very lovely dinner at reasonable price.
Stayed 1 night in Apr 2024
Response from SM on Apr 13, 2024
Thank you for the feed back

8/10 Good

Milton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud construction noise well past 1 am on street next to hotel and parking lot smelled like rotten sewage.
Stayed 4 nights in Apr 2024
Response from SM on Apr 13, 2024
Thank you for the feed back

10/10 Excellent

Andrei, Baldwin Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location & clean hotel room, easy to park and no charge parking fee.
Stayed 2 nights in Apr 2024
Response from Renee on Apr 12, 2024
Thank you for choosing Palms Casino Resort, we appreciate your patronage, and we look forward to welcoming you back in the near future! Most Sincerely, Guest Experience Team

6/10 Okay

Cecilio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear the next room guests arguing until 2 am so it was hard for all of us to go to sleep.
Stayed 1 night in Apr 2024
Response from Renee on Apr 12, 2024
Hello Cecilio,We appreciate you letting us know about your recent visit. We are sorry to hear you encountered trouble sleeping as a result of other guests. We do hope you were able to notify our team, we do our best to address guest concerns. Your feedback will be shared with our team as we work on improvements. Most Sincerely, Guest Experience Team

10/10 Excellent

Shakeeb

Liked: Cleanliness, staff & service
New mattress needed, make sure room isn’t near the elevator can get loud each time someone is going up or down.
Stayed 3 nights in Apr 2024
Response from SM on Apr 12, 2024
Thank you for the feed back

4/10 Poor

ginger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SM on Apr 13, 2024
Thank you for the feed back

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on Apr 12, 2024
Thank you Krishna for choosing Palms Casino Resort. We welcome you back!

8/10 Good

TAMMY

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that the shuttle to the strip in Vegas had been discontinued. It was still on their website.
Stayed 2 nights in Mar 2024
Response from SM on Apr 12, 2024
Thank you for the feed back

10/10 Excellent

Derek, Montebello

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was friendly and helpful. pool was awesome.
Stayed 4 nights in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

8/10 Good

Caresse Sarine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, amenities
Other rooms are too close and you can hear the activity and noise coming from the rooms next to you
Stayed 2 nights in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for your time and feedback, we hope you will return in the near future.Most Sincerely, Guest Experience Team

8/10 Good

Jonna

Liked: Staff & service
Property needs a facelift
Stayed 4 nights in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for your feedback, we will pass your comments along to our team for review and consideration. Most Sincerely, Guest Experience Team

2/10 Terrible

Domenic

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a nice place for families. Hotel staff very unhelpful and couldnt answer the simplest queries of the area. We asked for our bathroom to be cleaned after we found a long hair in our shower when we checked in. Room service arrived 6 hours later waking us up at 10pm. Reception then called at 11pm again waking us and our kids up to see if it had been done. Appreciate vegas isnt a family place but surely a fairly expensive hotel could do a bit better.
Stayed 1 night in Apr 2024
Response from Renee on Apr 11, 2024
Hello Domenic, we are sorry you did not have a more enjoyable visit. We have forwarded your comments to our team to look into these details. Thank you again as we work through improvements.Most Sincerely, Guest Experience Team

10/10 Excellent

Thomas, American Canyon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super fun
Stayed 3 nights in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

10/10 Excellent

Sean

Liked: Amenities
Everything!
Stayed 1 night in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

10/10 Excellent

gerardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good For price
Stayed 1 night in Apr 2024
Response from SM on Apr 9, 2024
Thank you fo the feedback

6/10 Okay

erin

Traveled with group
Liked: Staff & service, property conditions & facilities
Prices for the room were affordable, however, they nickel and dime you for even the basic stuff like access to a mini fridge. I looked everywhere for somewhere to fill my water bottle before going to the gym... Nothing. People smoke cigarettes in doors in Vegas. Not the fault of the hotel, just gives me a headache. All staff members were very nice and accommodating. The thing that really ruined my trip, I had a bag full of gifts and souvenirs that I bought throughout the trip, and the cleaning staff accidentally threw it away. I'm so upset. Expensive items and priceless momentos. I'll never get those back as I'm from the East Coast. I filed a report and the staff was kind. We will see how it goes.
Stayed 6 nights in Apr 2024
Response from SM on Apr 9, 2024
Thank you for the feedback

6/10 Okay

Zeina

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property itself is clean and has so many things to do offering multiple restaurants. Bell staff are some of the most helpful and sweetest individuals. However, the front desk staff were cold and barely answered any questions or provide any information about the hotel along with the amenities oftentimes becoming standoffish when asked for water or questions as if it was the most inconvenient matter ever. They are the only reason my rating dropped because the property itself is clean, spacious rooms, excellent restaurants, and the coolest bar with the most breathtaking view.
Stayed 2 nights in Apr 2024
Response from SM on Apr 9, 2024
Thank you for the feed back

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service, amenities
I like the fact it’s “off strip” for starters. Check in took longer than it should have. The room was not updated, “night stands” stained, and the mattress was like a slab of concrete. Check out was also not great. While I received a link to check out to be more streamlined, they found no record of me staying there so I once again had to wait in a nice long line.
Stayed 3 nights in Apr 2024
Response from SM on Apr 8, 2024
Thank you for your feed back

8/10 Good

lino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered an upgrade before we arrived but there was no upgrades available
Stayed 3 nights in Apr 2024
Response from SM on Apr 8, 2024
Thank you for your feedback

6/10 Okay

Mariana

Stayed 4 nights in Apr 2024
Response from SM on Apr 9, 2024
Thank you for the feed back

8/10 Good

Marcelino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Palms Guest Experience on Apr 8, 2024
Hello Marcelino, thank you for choosing Palms Casino Resort. We welcome you back!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SM on Apr 8, 2024
Thank you for your feed back

10/10 Excellent

Vianeith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the room was amazing. Love everything about this hotel
Stayed 1 night in Apr 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

8/10 Good

Bogdan

Business traveler, Traveled with partner
Liked: Cleanliness
Over all a good choice
Stayed 3 nights in Apr 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SM on Apr 8, 2024
Thank you for your feed back

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s just a great hotel overall.
Stayed 1 night in Apr 2024
Response from SM on Apr 6, 2024
Thank you for your feed back

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SM on Apr 6, 2024
Thank you for your feed back

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and beautiful
Stayed 2 nights in Mar 2024
Response from SM on Apr 6, 2024
Thank you for your feed back

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SM on Apr 6, 2024
Thank you for your feed back

10/10 Excellent

Chartae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy area
Stayed 1 night in Apr 2024
Response from SM on Apr 6, 2024
Thank you for your feed back

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff. Didn’t enjoy the traffic on Flamingo. Lots of noisy motorcycles and modified exhaust vehicles.
Stayed 1 night in Apr 2024
Response from sm on Apr 6, 2024
Thank you for your feed back

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SM on Apr 6, 2024
Thank you for your feed back

8/10 Good

Saritha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the price, very attentive staff and nicely priced brunch buffet with a lot of tasty options!
Stayed 1 night in Apr 2024
Response from sm on Apr 6, 2024
Thank you for feed back

10/10 Excellent

daryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to say
Stayed 1 night in Apr 2024
Response from SM on Apr 6, 2024
Thank you for your feed back