Ratings based on 15,475 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
70% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Do not recommend

Posted Sep 17, 2014
When showering, black water would come out from sink and wouldn't drain. Shower water wouldn't drain also.
1 out of 5
by A verified traveler

Center of the strip but all down hill from there

Posted Sep 17, 2014
Location is good but hotel is filthy and you can't blame it on the on going renovation. Example trash/beer bottles in hallways even after maid is done on the floor wallpaper coming off the wall. Dirty, dirty, dirty
3 out of 5
by A verified traveler from Los Angeles

Fair Hotel in the center of the Vegas Strip

Posted Sep 12, 2014
Pros: location, location and location
Cons: I imagine when they have completed the remodel, everything will be much nicer.
Location: See above
The flooding of the parking structure aside, check-in was courteous and quick. The hotel is still under construction in several areas. They put me in the older tower where the carpets are dirty and the room looked very dated and had a strange odor. There was no real work space, small TV, low water pressure, no room safe or mini-fridge. I guess for $23 per night what did I expect. I have stayed at the MGM for $36 per night and was put up in in a newly remodeled tower and room, much better value. The Quad is conveniently located, center strip and within walking distance to the Sands convention center. The Linq open air area is also very nice. It is completed and has many nice restaurants, eateries and shops.
Comment from Hotel Management
Sep 16, 2014 by Specialist Matt, Hotel Management
Thank you for the review. While we are pleased you enjoyed yourself in general, we regret that you experienced an inconvenience regarding our renovations and dirty carpets. We hope you will consider staying at The Quad again on your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from w

It was ok...

Posted Sep 12, 2014
The hotel lobby was very nice, the linq shopping/entertainment area was very nice, the staff was very friendly and helpful. We had a strip view non smoking room and the location of the room could not be beat. We also loved the location of the hotel. Our hallway wasn't great but it wasn't terrible either. The room was not terrible but there was a stain on the carpet and we had to wait for housekeeping to finish our room after we checked in. We did venture to another hallway up higher on our floor and wow it was filthy and stunk so bad.
Comment from Hotel Management
Sep 16, 2014 by Specialist Matt, Hotel Management
Thank you for the review. While we are pleased you enjoyed yourself in general, we regret that you experienced an inconvenience regarding stains on the carpet and odors in the hotel. We hope you will consider staying with us again on your next visit.
1 out of 5
by A verified traveler

Posted Sep 12, 2014
Noisy, dirty, hotel staff is incompetent. I was stayed at 18th floor, but still the street level noise penetrate the room, and I can not sleep at all. The room is very dirty, bed is flimsy, the room and hall way full of the smell of smoke. Hotel is under construction, so everywhere you go is full of dust and noisy. the room they give me at first was not even cleaned. I have to walk all the way back to get another room.
Comment from Hotel Management
Sep 16, 2014 by Specialist Matt, Hotel Management
We take every comment from our guests seriously, as your feedback allows us to improve our resort. We apologize for the state of your room and the hotel in general. We are currently undergoing renovations, though that is no excuse for the poor condition you found your room in. Our chief goal is to provide our guests with a relaxed and comfortable experience, so it is always disheartening when we are informed otherwise. We truly hope you will keep us in consideration when you make your next visit, as we would take that opportunity to deliver the kind of product and service you expect and deserve.
2 out of 5
by A verified traveler from California

Older hotel under renovation.

Posted Sep 10, 2014
Pros: Not much!
Cons: Everything could be improved!
Location: This was the only positive...it is close to everything.
We were not told the hotel was under renovation. Everything was dated and inconvenient. Parking was confusing. The only positive is that it was walking distance from the wedding venue we were in town to attend.
Comment from Hotel Management
Sep 16, 2014 by Specialist Matt, Hotel Management
Thank you for the review. We value all feedback provided as a means of enhancing the service we offer here at The Quad. Renovations are currently in progress, so we do apologize for any inconvenience they may have caused you. Our goal is to provide a fun, memorable experience for all guests, so it is always disappointing when we hear otherwise.
3 out of 5
by A verified traveler

Sure needs major lift

Posted Sep 8, 2014
Pros: Location
Cons: Major overhaul from floor to ceiling, new toilet, new commodes
Only on elevator to the tower where I am located, exposed pipes and wires are everywhere; Wall paper are peeling, sheet rocks dented and torn. Carpet is extremely dirty and flooring is soiled Window from room open to construction
Comment from Hotel Management
Sep 15, 2014 by Specialist Matt, Hotel Management
Thank you for your comments. Feedback helps us to improve every aspect of the Quad experience. We apologize for the poor condition of the elevator and carpet. Our goal is to provide our guests with a fun, memorable experience, so it is always disappointing when we hear otherwise. We hope you will consider staying with us again.
2 out of 5
by A verified traveler from r

Never again

Posted Sep 8, 2014
I hated the resort fee because there was no resort. No pool. WiFi didn't work. Room service never came to give clean towels. I had to find someone and ask for towels. They never came to clean the room. Wouldnt stay there again.
Comment from Hotel Management
Sep 19, 2014 by Specialist Matt, Hotel Management
Thank you for your review of your recent visit. We apologize for the inconveniences you experienced with the lack of housekeeping service during your recent visit. Please be assured, we share your concern about anything that may detract from your experience at our property; we want nothing more than for you and all our guests to feel comfortable during your visit. Your comments have been shared with the Housekeeping Management to ensure these problems are being addressed and corrected. Your comments will certainly help us to improve the process. We hope you will allow us to serve you again in the future.
Comment from Hotel Management
Sep 15, 2014 by Specialist Matt, Hotel Management
Thank you for the comments in regards to your recent stay at The Quad. We are sorry to hear of your disappointment in the condition resort fees and housekeeping. Providing the quality service our valued customers expect and deserve is our primary goal. We look forward to having another opportunity to show you how much we enjoy having you as our guest!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Pros: Beds are comfortable
Cons: Wifi was not working at all. I called the technical assistance but they didn't solve the problem. You need to pay $10 to use fridge, and no microwave.
Location: location is around the center of the stripe, it's convenient enough.
It's a decent room with fairly comfortable beds. Low noise
Comment from Hotel Management
Sep 8, 2014 by Specialist Matt, Hotel Management
Thank you for taking the time to review your latest visit! We are delighted you enjoyed your overall stay with us. We are thrilled you liked our quiet rooms and comfortable beds. We hope you will consider staying at The Quad again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Some construction activities are going on which is not pleasing instead disturbing during day time.
Comment from Hotel Management
Sep 8, 2014 by Specialist Matt, Hotel Management
Thanks for the comment! We are pleased you had a positive overall experience at The Quad, though we regret any inconvenience the construction may have caused you during your stay. We hope to see you again soon!