Ratings based on 10,904 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from palm springs,ca
Reasonable. Pleasant staff.Posted Aug 27, 2014
Pros: The staff
It was fine. You could tell the place was in transition. Overall it looked and felt fine. The staff were really really friendly and pleasant. That said, i asked to have my room upgraded. This was supposedly a pre-remodeled room. They offered without compensation. Really nice! The next room was much better. However, I noticed some odd stain on my comforter. I reported it and they were again very pleasant. Stated they would change it. Never happened. Then as I awoke, i noticed some odd dried splashes on the headboard. It couldve been cleanser. I honestly do not know, but it prompted me to get up needless to say. So, I think they are doing well, but not great. The most important thing to me concerning a hotel room is cleanliness and a CLEAN bed. Everything else is small. That is the only reason I will not give the hotel a perfect score. Too bad too because you can see the eagerness in the customer service staff.
for Everyoneby A verified traveler from windsor ontario
Westgate August 2024Posted Aug 27, 2014
The hotel was nice . The monorail makes it very convenient to travel . The pool was nice . Restaurants were good a bit pricey but very good. It's a bit off the strip walking distance to circus circus which yuh can take a bus to Fremont . It's close to the north outlet mall and Fremont street . Overall, it was good and the deal was great. More of a couples and older crowd which I liked .
for Everyoneby A verified traveler from kansas
Right next to Las Vegas Convention CenterPosted Aug 26, 2014
Pros: Location. Was attending WSA at the canvention center, so the location was perfect.
Cons: Nothing special abut anything. Food was just ok. Facilities ok. i would stay here again for the right price. i had a great rate.
The hoel was fine. Nothing great, nothing bad. People were friendly. Food in restaurants was just OK.
for Business Travelersby A verified traveler from Miami
Most convenient to the convention centerPosted Aug 26, 2014
Pros: It is very conveniently located next to the convention center and access to the train.
Cons: From what I was told the new ownership plans to make major improvements to the facility. The carpets and overall décor of the hotel are very old.
Location: The Las Vegas Convention Center is next door and the hotel has access to the train.
I typically stay in this hotel twice a year. I was happily surprised to learn that it has a new ownership and management. The facilities have not changed much from my prior stay in Feb of 2014 but at least someone had the common sense to add a hotel convenience store in the lobby/area. This was much needed as you had to go out of the way to find things like water, gum, beverages and snacks. The room was clean and the staff was very pleasant and informative.
for Couplesby A verified traveler
Great value with some annoyancesPosted Aug 25, 2014
Pros: The room was very nice for the price and the beds were super comfy. Hotel wasn't as busy as others on the strip which was relaxing.
Cons: We were really excited about The Buffet restaurant and was starving when we got there. It was disappointing, however. Food was so-so. Spa sucks.
Location: This is not located on the strip but has a monorail station right in the hotel to get up and down the strip. The new SLS hotel just opened beside it.
Not much room to write here, so...it was a 3/5 experience overall. We got a great deal for the Westgate. It used to be called the Las Vegas Hotel (LVH). They are in the process of changing over; no construction to deal with that we saw. Great room overlooking strip. Absolutely no amenities come with the basic room we had except for toiletries (which sucked). Coffee costs $3.50 per cup if you use it and water is $4.00 a bottle. Since they are doing a changeover, they are very aggressive about getting you to sign up for a tour of the new rooms and a timeshare. They station these annoying people right in the center of the action so each and every time you walk by to get anywhere - to eat, your room, elevators, shops, casino - they are there stopping you to say they want to give you a $100 gift certificate because they "are new and the owners want you to have it". Then they suck you into a time frame to view the new rooms, have to give a $20 deposit, and lots of personal info such as how much you make per year. Ummm...no thank you. Hubby and I had massages at the VERY disappointing spa on site. Hubby loved his female massage therapist. My experience was terrible. The male therapist seemed as though he did not know a simple massage routine and I felt like he patted, rubbed, and groped me (not in private areas, though) more than actually massaging. NOT WORTH $100 for 50 minutes. Do yourself a favor and pay those exuberant prices at a more upscale spa.
for Everyoneby A verified traveler from yonkers, ny
Clean beautifulPosted Aug 25, 2014
Everything was perfect. Updated hotel and Casino. The Rivera and circus circus look old and run down in comparison. Connected to the monorail for easy access to the strip but far away from the craziness of the strip. Would stay there again.
for Couplesby A verified traveler
Posted Aug 25, 2014
Cons: Took quite a while to check in at the counter and the lady was rude after she found out we were only there for one night. They work on commission?
We were there only one night. But when checking in the lady at the counter was all excited that we were back there since it was 24 years since our last visit to Vegas and had all these fun things to do for us. Then my wife said to her we were only staying one night, and then she dropped all correspondence along with her smile and just walked away. How rude!
by A verified traveler
Posted Aug 25, 2014
The hotel staff badly. The hotel location not good. The hotel is very poor hotel. it is very filthy hotel, we didn't like anything this hotel. We do not recommend to anyone this hotel. also hotel is too expensive for this service. The service is bad. but hotel costs too much. They charge resort fee it is 22 USD but the hotel doesn't like resort. we never stay this hotel again. There is very good hotel nearby this hotel. The hotel's park very far to hotel ct. room is too bad and filthy. That's all our experience about this hotel. bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad
for Everyoneby A verified traveler from a
Nice clean big rooms. Very nice pool area!Posted Aug 25, 2014
Extremely long walk from the parking structure to registration and room elevators.
for Everyoneby A verified traveler from bc
No fridge in our room. Paid extra for internet.Posted Aug 24, 2014
No fridge in our room therefore no cold water/beverages during our 4 nights stay. Paid extra for internet but had problems with the connection on our first and last night. Staff at the checkout counter was very courteous. She charged us for 2 nights only instead of 4.