Ratings based on 12,657 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Monterey, CA

Pictures can be deceiving

Posted Mar 24, 2015
The hotel was not accommodating to my requests. They charged $3 for in-room coffee and charged a fortune for Wi-fi. I will NEVER return!!!
2 out of 5
by A verified travelerfrom san dirgo, ca

hotel old

Posted Mar 24, 2015
Pros: all right room, mountain view
Cons: cleanliness of hotel inside and out
hallway carpets, elevator old and dirty. room/bathroom clean. Pool not available during stay and i was not made aware of this prior to booking. I would not have booked there had i known this.
1 out of 5
by A verified traveler

Terrible from the start

Posted Mar 24, 2015
Unorganized. Continual broken promises, no corrective action to please customer.
3 out of 5
by A verified traveler

Posted Mar 24, 2015
Inconvenient to main strip. Restaurants and room service close too early. Long check in and check out times.
1 out of 5
by A verified traveler

It was atrocious!

Posted Mar 24, 2015
i booked an "upgraded" concierge level room in the newly renovated tower. What we got was a dumpy old dirty room on the 26th floor in an unrenovated tower where the hot water faucet was impossible to turn and the shower faucet was crooked and shot water everywhere and leaked. The concierge lounge which I assumed would be on the concierge level with our room, was on the first floor of the hotel...So much for convenience. I will admit that the breakfast buffet in the concierge lounge was excellent. It was a very good selection of food and everything was cooked well. That said, what was offered for the rest of the day was terrible. The snacks consisted of brownies and cookies and only water was available. Two evenings in a row the bartender was late, and the second time he came in 45 minutes late and promptly left for another 45 minutes to go get ice. The hotel was severely understaffed and many were "borrowed" from other properties. The checkin process was a disaster with the lobby being completely full of people from 8am to almost midnight. Rooms were not available and even at almost midnight, housekeeping was still cleaning rooms. People waited hours to be told that rooms were not cleaned and ready. We kept being told that this was all because of the new management. Most of the employees were either rude or incompetent with only a few that were pleasant, and who acknowledged the hotels lack of service. Disgraceful!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Nice Hotel

Posted Mar 23, 2015
Stayed in one of their renovated rooms, very spacious and clean. Only knock they charge a 25 dollar per day resort fee per day when you check out. This is not included in your Expedia price. I would stay at the Westgate again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

mini vacation

Posted Mar 23, 2015
Pros: the rooms are a nice size, and clean.
Cons: the pool was still under construction.
enjoyed my stay at the west gate. next trip will book here again.
2 out of 5
by A verified travelerfrom Massachusetts

Renovated but Old

Posted Mar 22, 2015
Pros: Close to the Las Vegas Convention Center
Location: Las Vegas Convention Center
They have certainly cleaned up the old Hilton, Las Vegas but it's like putting lipstick on a pig. It's still old. You can hear adjoining rooms, TV/Radio/Conversations at all hours, plus noisy elevators. Nothing is free or complimentary.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso

Nice loved it

Posted Mar 21, 2015
So i book this room last minute since i decided to stay an extra 2 day and omg room was the best and the price was fair :) THANKS
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey N.L.

Muy bonito Hotel

Posted Mar 21, 2015
Excelentes instalaciones y lujo en cada lugar. El casino de lo mejor. Las habitaciones fueron re modeladas recientemente.