Room, 1 King Bed, Pool View | Premium bedding, in-room safe, desk, blackout drapes

Reviews of The Westin Lake Las Vegas Resort & Spa by Marriott

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 495 out of 1016 reviews" "
Rating 8 - Good. 219 out of 1016 reviews" "
Rating 6 - Okay. 127 out of 1016 reviews" "
Rating 4 - Poor. 105 out of 1016 reviews" "
Rating 2 - Terrible. 70 out of 1016 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Katryna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with good amenities
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute find. I only wish I would have known about it earlier.
Stayed 1 night in Mar 2024

10/10 Excellent

hsinyi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up to Paula the lady serve in the morning breakfast restaurant. Well serve and full of knowledge
Stayed 3 nights in Mar 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Soft and comfortable bedding. Beautiful property. Easy parking and check in/out.
Stayed 1 night in Mar 2024

4/10 Poor

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk girl was rude and short with me. She gave me no directions how to get to my room, the pool was closed and under construction, the hotel felt old and dirty. Upon my return home, I discovered the hotel charged me for my room even though I paid thru Expedia. I called the hotel and they showed no charge on their end. Never will I go here again.
Response from Wendy on Mar 25, 2024
Dear Brittany, I am so sorry to hear that you did not enjoy your stay with us. I looked into your reservation and did see that you were charged for your stay in error. I have refunded the credit card that we have on file and emailed you a revised receipt. I will ensure that the front desk staff are trained on how to look for this in the future. Again, I am so sorry to hear that you had such a poor experience. We do hope to see you again in the future.

8/10 Good

Cristy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 1 night in Mar 2024

10/10 Excellent

Edimilson

Liked: Cleanliness, property conditions & facilities
Na
Stayed 3 nights in Mar 2024

6/10 Okay

Rob & Tiffany

Traveled with partner
Disliked: Amenities
Lake view room, king room was a bit small. Could see a thick layer of dust on the headboard and the ledge above the TV. Door lets in alot of light so the room itself does not get pitch black at night (which is a personal preference). It was also rather noisy, you can hear absolutely everything happening in the hallway. Mattresses are firm...husband loved it but I was rather uncomfortable and prefer softer mattress. The property itself is beautiful, it was windy and cool when we visited so not alot to do and the spa was closed...which was not listed on Expedia and disappointing to find out after we booked (should have done a little more research). No ice machine only vending machines, at least on the 3rd floor. We were told we had to go to the bar or upstairs to the 6th floor for ice.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Staff were friendly and helpful. Rooms were modern with comfortable beds and pillows, huge walk in shower. Very nice place to stay.
Stayed 1 night in Mar 2024

6/10 Okay

christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible place to stay. The village has shops and restaurants to enjoy. This is not close to the strip, and no gaming. Clean rooms and staff was exceptional!
Stayed 1 night in Mar 2024

10/10 Excellent

Armando

Traveled with partner
Liked: Amenities
Best place to stay when you’re in Vegas
Stayed 3 nights in Mar 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities
We came during off season and they have some renovations going on. The hotel itself was nice and in an amazing area. We will come back during the season so we can go out on the lake.
Stayed 1 night in Mar 2024
Response from Loreena on Mar 20, 2024
Good Afternoon, Thank you so much for providing your feedback from your recent stay.

6/10 Okay

Lindsay

nice area
Stayed 1 night in Mar 2024
Response from Astrid Rondan on Mar 17, 2024
Thank you for taking the time to fill out the survey regarding your most recent stay with us. I am sorry to read that we fell below our service standard, please feel free to share any items that influenced your score and what we may do to improve on a future stay.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating
Stayed 1 night in Feb 2024
Response from Loreena on Feb 29, 2024
Good Afternoon thank you so much for providing your feedback as well as choosing to stay with us.

10/10 Excellent

Matthew

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, food and staff! Great environment for family and dogs as well. Would love to come back again soon.
Stayed 2 nights in Feb 2024
Response from Loreena on Feb 29, 2024
Good Morning Thank so much for your feedback and choosing to stay with us.

8/10 Good

Sammy

Stayed 12 nights in Feb 2024
Response from Loreena on Feb 29, 2024
Good Morning Thank so much for your feedback and choosing to stay with us.

10/10 Excellent

cynthia

Response from Loreena on Feb 24, 2024
Good Afternoon Kilbourn, Thank you so much for providing your feedback and choosing to stay with us.

6/10 Okay

Janet, Edina

Liked: Cleanliness
Disliked: Staff & service
Appeared to be short of staff. Great breakfast buffet.
Stayed 2 nights in Feb 2024
Response from Loreena on Feb 21, 2024
Good Morning Mrs. Pollish I would like to thank you for providing your feedback from you recent stay with us. I am very sorry we fell short with not enough team members. We will be addressing your concerns.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Loreena on Feb 21, 2024
Thank you so much for providing your feedback and choosing to stay with us.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Loreena on Feb 20, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

Marcel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, kind staff, wonderful pools
Stayed 1 night in Feb 2024
Response from Loreena on Feb 20, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to get away.
Stayed 1 night in Feb 2024
Response from Loreena on Feb 20, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

Grisly

Traveled with partner
Liked: Amenities
Excellent!!!
Stayed 1 night in Feb 2024
Response from Loreena on Feb 20, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities
Easy people
Stayed 1 night in Jan 2024
Response from Loreena on Feb 7, 2024
Thank you so much Mrs. Provenzano for your feedback and choosing to stay with us.

6/10 Okay

Theresa, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Loreena on Jan 25, 2024
Thank you so much for your feedback Mrs. Bumgarner and choosing to stay with us.

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Loreena on Jan 25, 2024
Good morning Thank you so much for your feedback and choosing to stay with us.

8/10 Good

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. It is away from the town so it’s good if that’s what you’re looking for. The sink was clogged but they took care of it. While already in shower, no body wash which was inconvenient but still only a 1st world problem. 4 out of 5.
Stayed 2 nights in Jan 2024
Response from Astrid R. on Jan 24, 2024
Thank you for taking the time out of your busy day to share your experience with us. We are pleased to see you found our Resort to your liking but are disappointed to see certain aspects of your stay fell short of expectations. We will be sure to share your comments with our Executive Team. We hope to see you stay again to truly have the Westin experience.

8/10 Good

Jhared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Astrid R on Jan 18, 2024
Thank you for taking the time out of your busy day to share your experience with us. We truly appreciate your feedback and hope to see you return soon.

4/10 Poor

Anita Dagner

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entry is nice but the rooms need serious maintenance and cleaning. Staff were unprofessional and service was slow.
Stayed 4 nights in Jan 2024
Response from Loreena on Jan 14, 2024
Thank you so much for your feedback and choosing to stay with us. I am sorry your stay at The Westin Lake Las Vegas Resort & Spa was not the Marriott International experience you deserve. Your concerns will addressed and been forwarded to our management team.

10/10 Excellent

Traveon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole setting is nice
Stayed 1 night in Jan 2024
Response from Astrid R. on Jan 10, 2024
Thank you for taking the time out of your busy day to share your experience with us. We are pleased to see you enjoyed your stay with us and hope to see you return for another great stay.

2/10 Terrible

Carol, Lancaster

Business traveler
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Loreena on Jan 14, 2024
Thank you so much for your feedback and choosing to stay with us. I do not see any notes of challenges from your stay. I am sorry your stay at The Westin Lake Las Vegas Resort & Spa was not the Marriott International experience you deserve.

10/10 Excellent

Erika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Response from Loreena on Jan 14, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

ZHONGYI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Loreena on Jan 14, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

Prabhakaran, San Jose

Stayed 1 night in Dec 2023
Response from Astrid R on Jan 24, 2024
Thank you for taking the time out of your busy day to share your experience with us. We are truly pleased to see you had an enjoyable stay and hope to see you return for another one soon.

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Loreena on Jan 7, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

Wolf

I was pleased, very good!
Stayed 1 night in Dec 2023
Response from Loreena on Jan 7, 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

Mirna

Traveled with family
Stayed 1 night in Dec 2023
Response from Loreena on Dec 30, 2023
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
I love staying at the Westin Resort at Lake Las Vegas. This is a hidden gem and I’ll stay there again soon!
Stayed 1 night in Dec 2023
Response from Loreena on Dec 29, 2023
Thank you so much for taking the time to provide your feedback. We look forward to your return.

6/10 Okay

Jazmin

Stayed 2 nights in Dec 2023
Response from Astrid R. on Jan 18, 2024
Thank you for taking the time out of your busy day to share your feedback with us. Please feel free to share what influenced your score and how we are able to improve.

10/10 Excellent

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Staff is extremely friendly. Hotel is clean had a wonderful stay.
Stayed 2 nights in Dec 2023
Response from Loreena on Dec 29, 2023
Thank you for your feedback and choosing to stay with us.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Loreena on Dec 29, 2023
Thank you for your feedback and choosing to stay with us.

10/10 Excellent

Teressa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice remodel room comfortable and room , breakfast was great and we’ll be back
Stayed 1 night in Dec 2023
Response from Loreena on Dec 29, 2023
Thank you for your feedback and choosing to stay with us.

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Loreena on Dec 24, 2023
Thank you so much for your feedback and for choosing to stay with us.

10/10 Excellent

Meylin

Stayed 1 night in Dec 2023
Response from Loreena on Jan 14, 2024
Thank you so much for your feedback and choosing to stay with us.

4/10 Poor

Adrienne

Stayed 2 nights in Dec 2023
Response from Astrid R on Jan 10, 2024
Thank you for taking the time out of your busy day to share your experience with us. I see we were not able to hit the mark during your stay with us. Please feel free to share what affected your score and how we are able to improve our guest experiences. Hope to hear from you soon.

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wendy on Dec 21, 2023
We are so pleased to hear that you enjoyed your stay with us. We hope to see you again the next time your travels bring you to the Lake Las Vegas area.

8/10 Good

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wendy on Dec 21, 2023
Thank you so much Ruth for staying with us. We hope to welcome you back the next time your travels bring you our way.

10/10 Excellent

Leonid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 1 night in Dec 2023
Response from Loreena on Dec 15, 2023
Thank you so much for your feedback and choosing to stay with us.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Loreena on Dec 15, 2023
Thank you so much for your feedback and choosing to stay with us.