Ratings based on 1,006 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

nice relaxing atmosphere,

Posted Oct 22, 2014
Pros: great décor, relaxing, nice pools, not too crowded
Cons: shuttle from and to airport should be offered, even at a cost, it would be more enjoyable
Location: remote, not much to do without a car
nice surroundings, quiet, well kept , we enjoyed this resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Tosa, CA

Amazing relaxing hotel! Views are incredible!!

Posted Oct 21, 2014
Hotel was very lovely. Views and ambiance were incredible. One day home and already looking on when we can go back to the Westin! Only 2 complaints about the room...no fan in bathroom and our tub drained very slowly which meant you were standing in water while showering. Only complaint about area....the Village was very depressing with all the shops gone and empty store fronts. Mexican restaurant was delicious and they had a handful of other restaurants but no shopping or casino. We were told that they were working on opening the Casino this winter. I hope so! Could be a wonderfully perfect getaway if those were open!! Overall...we loved our stay and would be going back!!
Comment from Hotel Management
Oct 28, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to let us know how much you enjoyed your stay with us at the Westin Lake Las Vegas Resort & Spa. We are truly pleased to hear that your experience was so pleasant. While we are happy to read your positive comments, we do regret the inconveniences that you experienced with your accommodations. We hope you'll accept our sincere apologies for the difficulties that you encountered and we look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Worked for us.

Posted Oct 15, 2014
Pros: Still close enough to the strip.
Cons: Probably due for a few renovations, pool closed early (for us) 5:00 pm.
Location: 20 - 25 mins. to the strip, what else do you want?
Was a little concerned about the previous comments from other guests, our stay was comfortable, staff were very friendly, overall a very good experience.
Comment from Hotel Management
Oct 22, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your experience at the Westin Lake Las Vegas Resort & Spa. It is always rewarding to know when we are able to exceed our guests' expectations! We are glad that we were able to impress you with our services and accommodations and we hope you'll think of us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Relaxing resort!

Posted Oct 14, 2014
Great staff, wonderful view! Lots of activities for everyone! Easy to relax! Rooms could be updated! No frig which I thought was odd. Overall good experience!
Comment from Hotel Management
Oct 22, 2014 by HotelMgmt, Hotel Management
We're so glad that we were able to impress you with the activities that we offer at our resort. Although we are happy that you enjoyed your experience, we do regret any inconveniences that you experienced and we apologize if a refrigerator was not available in your room. Thank you for sharing your feedback with us and we hope to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice to stay

Posted Oct 13, 2014
Pros: The lake and the service.
It's really nice to stay with the lake and without the gamble in Las Vegas.
Comment from Hotel Management
Oct 21, 2014 by HotelMgmt, Hotel Management
We're delighted that you enjoyed our serene setting at the Westin Lake Las Vegas Resort & Spa. Thank you for taking the time to share your review. We hope to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario, canada

7 great days!

Posted Oct 9, 2014
The stay was great! The staff were truly amazing! So friendly and helpful!! The resort was perfect for relaxing!
Comment from Hotel Management
Oct 16, 2014 by HotelMgmt, Hotel Management
We are so pleased that you enjoyed your seven-day stay at the Westin Lake Las Vegas Resort & Spa. Thank you for the kind words that you've shared for our staff. We hope you will visit with us again the next time you are in our area.
2 out of 5
by A verified traveler

Disappointing

Posted Oct 9, 2014
Pros: the view if one could open the window or have a deck with the room for the cost we paid
Cons: see above comments
Location: LV shows and Red Rock Canyon
Upon entering there was a musty smell. Rooms were adequate at best, older furniture, TV & internet didn't work well, no decks to enjoy the lake and the beautiful view. Windows opened 4" only. Valets and bell boys didn't go out of their way to open doors even when carrying items in and out of the hotel. Hotel definitely needs to be upgraded in staff, restaurants (only 2) and rooms. Lobby are very nice as was the outside portions but inside the hotel is only adequate at best.
Comment from Hotel Management
Oct 16, 2014 by HotelMgmt, Hotel Management
We never like to learn when a guest leaves our resort feeling disappointed in their visit. There are many areas of our property that offer stunning views, including Rick's Cafe Terrace. We appreciate that you've let us know about the areas that require our immediate attention. We have duly noted your concerns and will share your comments with the appropriate members of our staff for further review. We hope you'll allow us another opportunity to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the water with the Kayaks.

Posted Oct 8, 2014
Pros: Excellent service
The slide is fun. It needs more than one hot tub. There was a dead rat by one of the bushes near the bottom of the water slide. It smelled so bad.
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to let us know how much you enjoyed the activities at our resort. We are concerned and surprised to read your comments regarding your experience at our water slide. We take these claims very seriously and will immediately look into this issue. Thank you.
5 out of 5
Recommended
for Families
by A verified traveler

Nice views of lake las vegas

Posted Oct 8, 2014
Pros: Pools, Dive in movie, kayaking, breakfast, warm cookies on arrival, fire pits at night, basketball for kids and ping pong. Washer/dryer, fitness cente
Cons: balconies with chairs
Location: Henderson is just down the road and comfortable for shopping, Las Vegas is pleasantly miles away and within a short shuttle drive.
Very nice hotel, Loved the friendliness for families. Great food, activities and rooms are comfortable for a long stay. I visit often, favorite Hotel.
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
We greatly appreciate your loyalty to the Westin Lake Las Vegas Resort & Spa. Thank you for sharing your recent experience and for letting us know how much you enjoy our comfortable accommodations and the amenities that we offer. We hope you'll continue to stay with us, as it's always a pleasure to welcome you back to our resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Beautiful

Posted Oct 7, 2014
A very beautiful and peaceful place. Not that far from the strip about 20 min.
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
Thank you for your beautiful review of the Westin Lake Las Vegas Resort & Spa! As you mentioned, we are conveniently located about 20 minutes from the Las Vegas entertainment and offer a shuttle service as a convenience to our guests. We hope you'll visit us again.