2 outdoor pools, sun loungers

Reviews of Candia Park Village

Candia Park Village
Agios Nikolaos, Lasithi, Agios Nikolaos, Crete Island

Reviews

9.4

Exceptional

Rating 10 - Excellent. 62 out of 96 reviews" "
Rating 8 - Good. 31 out of 96 reviews" "
Rating 6 - Okay. 3 out of 96 reviews" "
Rating 4 - Poor. 0 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

clare

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Avramakis Ioannis Hotel Manager on Sep 9, 2023
Dear clareWe would like to thank you for your five-star rating. We are more than happy to know that you enjoyed your overall stay with us and that you shared your experience with this Community. It will be a pleasure for us to host you another time on our property. Best Regards

10/10 Excellent

Georgios

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice setup that simulates a small Greek village. Friendly staff. Nice pools.
Stayed 2 nights in Aug 2023
Response from Avramakis Ioannis Hotel Manager on Aug 14, 2023
Dear GeorgiosThank you for staying at Candia Park Village and sharing your comment about your recent visit to our charming and authentic village.We are delighted to learn how much you enjoyed your stay and look forward to welcoming you again soon for another simple, joyful stay!Warmest regards

8/10 Good

Juliette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a good stay at Candia resorts. The property looks lovely, the rooms were clean, the food was good. However, we had several concerns. Primarily, we had called in advance and been assured that almost 4 year old would be allowed to attend Kids Club alone, but when we arrived we were told this was not possible. We were frustrated as we had booked entirely on this basis. It took over 24 hours for us to be able to contact a manager, who then suggested that I shouldn't trust the kids club to look after my child. The approach to their error was really disappointing. We generally found communication poor, our room was set up for the wrong number of people and we often didn't have the correct towels in the room. Overall the resort was lovely, but the customer service was disappointing.
Stayed 7 nights in Jul 2023
Response from Avramakis Ioannis Hotel Manager on Aug 4, 2023
Dear JulietteThank you for taking the time to share your experience with us and in this community too. We are more than happy to know that you enjoyed your overall stay with us and that everything was up to your expectations. We feel sorry for the misunderstanding and the communication that you faced during your recent stay with us. Because we would like to be honest and clear with our guests, we are always sending a confirmation e-mail to all our client's requests. As we explained to you too, we do not provide a daycare service (for free is an extra charge), we cannot take any responsibility for kids under 4 years old, and we cannot trust the six-year oldest sister to look after him as you suggest it. Please keep in mind that our kid's club staff training, games, furniture, activities, and things, that we provide in our kid's club are for kids from 4-12 years old as we mention on our website.We can understand that for you the priority is your relaxation, but for us, since we are managing more than 200 kids per day, our priority always is the kid's safety. Also, it has happened from our side to be more elastic, and we are making some exceptions if the kid's age is close to 4 because we can understand that you need this relaxation. That’s why we suggest to the kids under 4 be presented with some safe activities for them like a movie, or face paint. But if we will see that the kid can not cooperate or adapt well, then is necessary the parent presentation.As we strive to provide a personalized experience for every guest, all your comments are well-received and highly considered. Please note that your feedback is very important to us.We would like to thank you again for your positive comments, and it will be our pleasure to host you on our property soon.

8/10 Good

Gemma

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Candia Park is a really beautiful low-rise resort with two fantastic pools and a beautiful beach. The rooms in the property are very clean and modern with plenty of space and good air conditioning. We loved the on-site taverna where the food was excellent. The breakfast and evening buffet were pretty good, though not authentically Greek since they catered to the mostly British and German guests. They had good kid dining options at each restaurant. Our main issue was with the communication at the property: we travelled in July with friends who had a 6yo and 3yo due to turn 4 in October. We have 4yo twins and I called the hotel in advance to ask if our friend's 3yo could use the kids club without parents present and was told it would be no problem since he would be in with his older sister and was "almost 4". Once we arrived it was a different story and we were informed this was not allowed. This was very disappointing since it was one of the reasons we booked this hotel. In the end we managed to work out an agreement with the hotel, so our friend's son could use the kids club at certain times and if parents were at the Taverna restaurant within visible distance. However, we also discovered other guests had been told something similar. This didn't give a great impression, since there is clearly a communication issue between management and the reservations desk, leading to disappointed guests. Aside from this issue, it is a lovely resort with very nice facilities.
Stayed 7 nights in Jul 2023
Response from Avramakis Ioannis Hotel Manager on Jul 28, 2023
Dear Gemma Thank you for taking the time to share your experience with this community. We are more than happy to know that you enjoyed your overall stay with us and that everything was up to your expectations. We feel sorry for the misunderstanding and the communication that you faced during your recent stay with us. However, on our website, it is mentioned the policy that we are following for our kid's club. As we explained to your friend, we do not provide a daycare service, and we cannot take any responsibility for kids under 4 years old. All our guest's requests are highly considered and for all the exceptions that we do, we confirmed them by e-mail through our reservation department. As we strive to provide a personalized experience for every guest, all your comments are well-received and highly considered. Please note that your feedback is very important to us.We would like to thank you again for your positive comments, and it will be our pleasure to host you on our property soon.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2022
Response from Avramakis Ioannis Hotel Manager on Apr 24, 2023
Thank you very much for rating us with such an amazing score.It goes without saying that we are truly pleased to learn you enjoyed your stay.Thank you for choosing our charming village and we look forward to welcome you back with us when visiting Crete again.Kindest regards,Avramakis Ioannis Candia Park Village Manager

10/10 Excellent

Miranda Rosemary

Liked: Amenities, property conditions & facilities
Excellent for kids
Stayed 7 nights in Sep 2022
Response from Dimitris Lampakis Hotel Manager on Oct 6, 2022
Dear Mrs. Miranda Rosemary,Thank you so much for your feedback and high rating.We are delighted that you enjoyed your stay with us.Our mission is to delight our guests with personalized experiences in a sustainable authentic and warm environment.Our mini club program is designed to educate and creatively engage our little friends, all kids from 4 years old are welcomed to participate. Younger kids can spend time with their parents at our playground and baby sitting service is also available.Every request for our little guests is taken into account so that you have a stress-free experience during your stay, in a safe environment.We thank you for your visit and we hope to have the pleasure of welcoming you back with us.Kindest regardsDimitris LampakisHotel Manager

8/10 Good

Natasa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 3 days. The weather was a bit chilly which I did not expect in august. The pool was cold and it was very windy. Not sure if it was just at that time or if it's always like that. The beach is small but ok. The sea was also on the colder side. When we went to the west side of the island, the sea temperature was much better. The property is beautiful. Room is prety outdated. The bathroom looked renovated though. We were on the ground floor. When my kids left a piece of food on the bed, bunch of ants gathered on it. Did not use all that the hotel offers, because of the short stay. We did see one show with baloons that my kids enjoyed. The hotel was full of families with young kids. Had only breakfast included which was ok. Check in/out very quick. Nice front desk employees.
Stayed 1 night in Aug 2022
Response from Dimitris Lampakis Hotel Manager on Aug 21, 2022
Dear Natasa,Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us. It was a pleasure to read your constructive review.We very much appreciate your kind comments regarding our authentic / charming village and service, we will share your words with all the team, we are sure that this feedback will serve as an encouragement. We are glad to know that despite the windy weather during your stay , overall you had an enjoyable stay. It was a pleasure to have you stay with us and we already look forward to your next visit. Regards,Dimitris LampakisHotel manager

8/10 Good

Natasa

Stayed 2 nights in Aug 2022

8/10 Good

Maselulu

Traveled with family
Disliked: Cleanliness, room comfort
Lovely
Stunning cretin themed buildings. Excellent customer service, situated on a beach. Plenty kids activities. Stunning! Housekeeping needs to do a better job at cleaning.
Stayed 5 nights in Jul 2022
Response from Dimitris Lampakis Hotel Manager on Aug 10, 2022
Dear Maselulu, Thank you very much for sharing your experiences in our charming and authentic village after your recent stay with us. We are very pleased to learn you had a comfortable and enjoyable stay and that you were happy with the location of the hotel and the service and attention provided by our team. We have also taken into account your comment for the housekeeping, we will certainly look into this. We thank you again for your valuable comment and we hope to have the pleasure of welcoming you back with us. Kindest regards, Dimitris Lampakis Hotel Manager

10/10 Excellent

JIN

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from Dimitris Lampakis Hotel Manager on Aug 10, 2022
Dear JIN, Thank you for your high rating in regards to our charming and authentic village. We hope to welcome you back soon. Best regards Dimitris Lampakis Hotel Manager

10/10 Excellent

James

Stayed 3 nights in Jul 2022
Response from Dimitris Lampakis Hotel Manager on Aug 10, 2022
Dear James, Thank you for your high rating further to your stay in our authentic village. Our Mission, is to delight our guests with personalized experiences in a sustainable authentic and warm environment. We thank you once again and we hope to welcome you back in the future for a brand new experience in our premises. Best regards Dimitris Lampakis Hotel Manager

10/10 Excellent

aleksandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place. Beautiful beach. Clear waters. Food was very tasty and staff very very nice.
Stayed 2 nights in Jun 2022
Response from . on Jun 19, 2022
Dear aleksandra, Thank you very much for taking the time to write such a beautiful review regarding you recent experience in Candia Park Village. We are delighted to read that we have met your expectations We hope to have the opportunity to welcome you again in the near future! Kind Regards Dimitris Lampakis Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Solid 4-star property. Beautiful resort with lovely landscaping and stunning sea views. The kids really enjoyed the pool and the private beach. You truly feel like you're on holiday when you're on the grounds. The food that we did try was a bit so, so and not cheap. The only slight downside is that because the resort is only reachable by a private and secured driveway, if you want to venture off resort for food, you have to drive. But overall, it's a gorgeous property to just relax at the pool and enjoy the stunning views.
Stayed 4 nights in Aug 2021
Response from Angelos Pagkalos Hotel Manager on Aug 28, 2021
Dear guest Jessica Locke, Thank you for choosing Candia Park Village and for sharing your experience, Your great review and comments are highly appreciated and empower us to continue our journey towards excellence. At Candia Park village, we encapsulate the village feeling. We embrace our heritage and pass it on to our globetrotter guests. We get to build a strong bond and genuinely care about others. That is our essence. The people of Candia Park village are sincere, co-operative, hard-working and hospitable. From our local hiring philosophy to our sustainable food concept, we support our local environment and respect the surrounding nature. All of us anticipate welcoming you back for a stay full of joy. Until then be inspired, Warmest regards,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Great location - the kids love the beach, pool and kids club. This is our third stay and we will be back
Stayed 7 nights in Oct 2019
Response from Konstantinos on Oct 21, 2019
Dear Guest Thank you very much for your review on Expedia. The staff and management give a great deal of thought to fulfill the needs of our guests and to always strive for improvement of our overall high standard of service. We hope to welcome you back again soon. Regards Candia Park Village Team

10/10 Excellent

Dimitrios, London, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with fantastic sea views! There are many activities to book and it's located close to all the best sights in the area, Spinalonga, Elounda and Agios Nikolaos.
Stayed 4 nights in Sep 2019
Response from Konstantinos on Sep 23, 2019
Dear Dimitrios Thank you for giving the time to share your comments on your recent stay at Candia Park Village. We are absolutely thrilled to read such a positive review of our hotel. We feel honored to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating! Warm regards Candia Park Village Team

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a relaxed time with the family with access to both the beach and pool. Staff are very friendly and welcoming. Great with kids and making sure your holiday is a good one.
Stayed 6 nights in Aug 2019
Response from Konstantinos on Sep 5, 2019
Greetings from sunny Crete Thank you for reviewing us on Expedia We are glad you liked all the facilities and had an eventful holiday with us in Candia Park village. We feel happy to learn that we were able to create a memorable experience for you. We look forward to welcoming you back soon. Best regards, Candia Park Village Team

10/10 Excellent

מירי

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families
We had great time in the hotel. This hotel is perfect for families, good facilities, clean and modern, good and professional staff. Things needed to improve are: We ate twice in the hotel's restaurant and the food wasn't tasty, so we drove to other Taverns in the area and prepared food in the room. The Mini market at the hotel is over priced and there are no sugar or salt in the room.
Stayed 5 nights in Aug 2019
Response from Konstantinos on Aug 24, 2019
Dear Guest Thank you for your glowing review of CANDIA PARK VILLAGE. We are thrilled you had such a wonderful time while with us and thank you for choosing us for your vacation in Crete. We look forward to seeing you again in the near future Regards Candia Park Village Team

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and hotel
We had a great time at the hotel. We stayed there for a week with another family. The staff was nice and very welcoming.. we would definitely recommend it and return there soon
Stayed 7 nights in Aug 2019
Response from Konstantinos on Aug 17, 2019
Dear Guest Thank you for choosing Candia Park Village and for sharing your feedback on Expedia I am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected and cared for. On behalf of the entire Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you and your family back again in 2020. Regards Candia Park Village Team

10/10 Excellent

Phelan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Amazing hotel and stay. Perfect option for a family wanting a beach and pool holiday
Stayed 7 nights in Aug 2019
Response from Konstantinos on Aug 17, 2019
Greetings from sunny Crete Thank you very much for your wonderful review on Expedia. The staff and management give a great deal of thought to fulfill the needs of our guests and to always strive for improvement of our overall high standard of service. It is, however, particularly gratifying when our guests take special notice, and we sincerely appreciate your compliment. I will share your kind feedback with my colleagues who would be delighted to know that they had been a part of your wonderful experience. We hope to welcome you back again soon. Kind regards Konstantinos Stroutzos Hotel Manager

10/10 Excellent

sit9001, NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, warm and traditional design with all the expected modern amenities. Professional and caring staff. Beautiful beach and large pools.
Stayed 4 nights in Aug 2019
Response from Konstantinos on Aug 14, 2019
Dear Guest Thank you for rating us and for taking the time to share your comments with other visitors. It was a pleasure to host you We look forward to welcoming you back in the near future Warm regards Konstantinos Stroutzos Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise, especially the street with the seafront apartments.
Stayed 10 nights in Jul 2019
Response from Konstantinos on Jul 29, 2019
Dear Guest Thank you for the glowing review! We wish you a beautiful summer ahead and look forward to welcoming you back in the near future Warm regards Candia Park Village team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jun 2019
Response from Konstantinos on Jul 16, 2019
Dear Guest Thank you very much for your review on expedia. The staff and management give a great deal of thought to fulfill the needs of our guests and to always strive for improvement of our overall high standard of service. We hope to welcome you back again soon. Regards Candia Park Village Team

8/10 Good

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience (but need softer pillows)
Excellent food and service overall. My only gripe is that the pillows were too hard and the staff of the lower restaurant were a little slow during the evening meals. Otherwise the layout of the facility was great for families and we all really enjoyed the stay.
Stayed 6 nights in Jun 2019
Response from Konstantinos on Jul 2, 2019
Dear Alex Thank you for the positive review and for bringing into our attention this issue We look forward to welcoming you back in the near future Warm regards Candia Parkvillage Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely layout & grounds, pleasant private beach & swimming from wall. Very friendly & helpful reception staff Good quality entertainment Hilly site, can be a struggle if on a higher part of the complex Good taxi service to town, to far/unsafe to walk Good Taverna on site but wine a bit pricey
Stayed 11 nights in May 2019
Response from Konstantinos on Jun 18, 2019
Dear Guest Thank you for this positive review and the 5-star rating! We are delighted to hear that you had such a great holiday and we look forward to welcoming you back in the near future

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Konstantinos on Jun 18, 2019
Dear Guest Thank you for taking the time to rate us!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely place with friendly staff. The beach is perfect for young families as is the pool with enough water sports and stunning scenery for the adults
Stayed 6 nights in May 2019
Response from Konstantinos Stroutzos on Jun 3, 2019
Dear Guest Thank you for your positive review We wish you a beautiful summer ahead and we look forward to welcoming you back Warm Regards Candia Park Village Team

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious hotel grounds/big balcony
Stayed 3 days in October at this exceptional hotel. There are many options for sun beds at the pool or beach in the sun or shade and never a problem to find one available. Our room was spacious and had a nice large balcony with seaview which I think they upgraded us. We went with the meal plan of buffet breakfast and dinners in which there was a big selection to suit everyone. Many families with young children stayed while we were here so at times, the buffets were quite busy but always enough food for everyone. Staff were always friendly and helpful. The only slightly negative point I did not give five stars for, was upon checking out we ordered their shuttle taxi service to the airport and someone was to get our luggage from our rooms. Unfortunately no one came before the taxi arrived so we carried the luggage ourselves. I would still recommend to others as a great place !
Stayed 3 nights in Oct 2018

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2018

10/10 Excellent

oren

A dream vacation.
Amazing family vacation! A holiday resort designed for families, a large pool, 2 private beaches, a bar with amazing views. Rooms are large and clean. The hotel staff are nice and answer any request. Close to 2 picturesque Greek towns. A dream vacation.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed family resort with something for everyone
We had a super 10 days and although it was mid-August and very busy, the resort didn't feel too crowded and we could always find a good place to sit during the day. Plenty of options in the shade as well as the sun. Pool area was very busy but not surprising given it was peak season. Water sports centre offers a range of things but a bit pricey. Mixed clientele - UK, France, Germany, Italy, Spain, Scandinavia, Russia. Most with children under 12. Very civilised, relaxed kind of atmosphere Meal times were well organised too with buffets being constantly topped up. Comfortable accommodation with very clean rooms and good sized space - it's not luxury but doesn't pretend to be. Minimart on site provides all the essentials so no drama if you've forgotten something.

8/10 Good

Wendy, Glasgow, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place,great facilities
Brilliant holiday. Room basic but spotless and very adequate. Pool area lovely with ample sun loungers. Pity pool shuts at 6-7pm, would have been nice to go for a swim in evening. Food very good, lots to choose from. Supermarket on site - not the best but ok - very expensive, as was Crete in general, reflecting poor Greek economy plus low pound value to Euro following Brexit. Scuba diving instructor very good. Staff nice,polite and friendly.

8/10 Good

Mark, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected
Nice place let down in just two ways. The lunchtime service was rushed and pushy in the restaurant and the pillows were awful. Third thing, the orange juice at breakfast was awful and this on an island where oranges are in season and all other juice we have had has been out of this world!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful.
Everything you needed. Beach. Pool. Super staff. Great value. All rolled into one.

10/10 Excellent

Golan, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Nice and quiet. Great pool and even better beach. The staff is very kind and does everything for having a pleasant time. We enjoyed very much!
Response from candiaparkvillage team on Sep 7, 2015
Dear Golan,Thank you for choosing Candia Park village and for sharing your experiences with other travelers. We hope you had a smooth trip home.We are pleased to see, that you appreciate especially our services. We will follow up your remarks and work on them, as they also help us to improve.

10/10 Excellent

Golan, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Nice and quiet. Great pool and even better beach. The staff is very kind and does everything for having a pleasant time. We enjoyed very much!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Lovely stay, great for a family
Loved our stay, great family environment, friendly staff, good food, super pools, comfortable apartment with balcony gave us some options and meant it was more relaxing in the evening when kids were asleep. Things to improve on: high chairs - most were not fully functional and missing straps, dirty, with the backs tilted too far back so it was not safe for our 6 month old to sit in them. This meant he was on our laps for meal times which was not relaxing. Cot beds - fitted sheets for the cot beds would be better as the cleaning staff made the bed up with sheets that were too big for the cot and the material kept coming loose. This is not safe for a baby. Also cot bed matresses were not firm enough. Again not safe for a baby. Mini club - our daughter was too young for this, but had she been 4 I'm not sure how happy I would have been to leave her. Children were free to come and go. There was no signing in system. And the staff seemed to do little to engage with the children from what I saw. However it did provide a nice alternative for my daughter in the afternoons.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alex, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday of us and our children
We like idea of hotel very much. Combination of standard hotel service and appartment facilities provide execelent flexability for families. It is especialy important for parents with small babies.

8/10 Good

Matt, South Carolina, USA

Liked: Cleanliness, staff & service, room comfort
We enjoyed it.
Great staff, and a overall nice place. No ATM, very small grocery store, freezing cold pools and not a clock to find in the room took a little away from the fun of it all. But like I said an overall nice place with an excellent staff.

8/10 Good

Anne, Northamptonshire, UK

Liked: Staff & service, property conditions & facilities
Candia Park
Spent 5 nights in a self catering unit at Candia Park. The hotel was what you would expect from a popular holiday package hotel, but we felt it was a little pricey.

10/10 Excellent

YOUMNA, LEBANON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back again next summer and the summer after!
We had a very good experience in this hotel, the location was great, the area is very nice and calm and clean. The Greek people in that area are very friendly and polite. The food in all restaurants was very good but the food in Candia PArk was AWESOME & DELICIOUS!. We were so impressed by the tasty food, buffet breakfast is very rich and the fish/grill taverna that opens for lunch is something to look forward to in our next visit. EVen the Kids Club was well maintained, nice staff, my 4 yrs old enjoyed playing with the other kids in the afternoon after swimming in the nice pool. The pools are all very clean and well maintained. But the most impressing of all is waking up and opening your window to the most stunning sea view I have ever seen! Worth it worth it this place to be recommended highly. My husband is a very picky guy and he loved it!

8/10 Good

Love

Traveled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Oct 2023

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lovely place
Stayed 7 nights in Oct 2023
Response from Avramakis Ioannis on Oct 12, 2023
Dear FelixThank you for staying at Candia Park Village and for sharing your fantastic comment on your recent visit to our authentic village. We are delighted to learn how much you enjoyed your stay and look forward to the pleasure of welcoming you again soon for another memorable stay.Best regards

10/10 Excellent

Andrei-Vasile

Traveled with family and small children
Liked: Amenities, property conditions & facilities
I liked that everything what was needed was there . The accommodation was nice, the water and beach perfect, very nice food, the kids were happy with all the kids events. All in all a place you want to return.
Stayed 10 nights in Sep 2023
Response from Avramakis Ioannis Hotel Manager on Sep 27, 2023
Dear Andrei-VasileThank you very much for rating us with such an amazing score. With your score, we can realize how much you are enjoying your overall stay with us.We would like to thank you again for your rating and it will be a pleasure for us to host you again in our authentic Cretan Village shortly.Best regards Avramakis Ioannis Hotel Manager

8/10 Good

Tuuli

Traveled with family
Liked: Cleanliness
Hyvä ja monipuolinen hotelli
Pienlapsiperheiden suosima hotelli syrjässä kaupungin vilskeestä. Huoneistosta löytyi perusastiasto 4-henkiselle perheellemme. Kylpyhuone oli remontoitu ja siisti, muuten huoneisto on hieman vanhahko, mutta yhä toimiva. Parvekkeemme oli iso, joskin näkymät olivat muille parvekkeille, ei merelle. Merinäköalahuoneita ei ollut enää viime hetkellä varatessani vapaana. Sängyt ja tyynyt olivat epämukavan kovia ja osa pyyhkeistä puhki kuluneita. Muuten kaiken kaikkiaan toimiva huoneisto tarpeisiimme. Siisteys hyvä. Huoneiston siivousta ei ollut saapumisen jälkeisenä päivänä, mutta muuten joka päivä. Kiva iso allasalue ja reilusti aurinkopetejä ja -varjoja. Nätti pieni yksityinen ranta, jossa oli mukava polskutella aalloissa. Rannalle paistaa aurinko lähinnä aamulla/aamupäivällä, mutta suosittelen kokeilemaan myös iltauintia. Aamiaisbuffet oli hyvä ja monipuolinen. Illallisbuffet ei sisällä mitään juomia, ei myöskään vettä tai kahvia. Myös illallisbuffet oli kuitenkin hyvä, joskin maisteltuani yhtä jos toista, sain valitettavasti ruokamyrkytyksen. Välimatkat hotellilla olivat onneksi lyhyitä, joten ehdin ravintolasta kiirehtimään ajoissa huoneeseen. Hotellin hintataso oli yllättävän korkea. Allasbaarista ostettu limsa tarjoiltiin ruskeasta pahvimukista ja se maksoi 6€. Perusdrinkit maksoivat 12€. Jäätelöbaarista sai kahden pienen pallon tötterön ~7€ hintaan. Hyvää toki oli sekin. 10 minuutin ajomatkan päässä läheisissä kylissä oli mukavia tavernoita.
Stayed 5 nights in Sep 2023
Response from Avramakis Ioannis Hotel Manager on Sep 15, 2023
Dear Tuuli Thank you for taking the time to share your experience with this community. We are more than happy to know that you enjoyed your overall stay with us and that everything was up to your expectations. Concerning our prices, we would like to inform you that our hotel always provides the highest quality products for our guests to ensure the best food and beverage experience for you. Please keep in mind that all our food and beverage products are handmade, even the ice cream we use in our Gelateria, and for our drinks and cocktails, we use only branded imported drinks.Concerning your mention of food poisoning we would like to ensure you that all food and beverage staff working in accordance with HACCP regulations and procedures, as well as our food and water, are examined by an external contractor to avoid any possibility of such complaints. Please note that this type of accusation is not accepted. However, any malaise is not food poisoning, and we are sorry about the small issue that you faced.As we strive to provide a personalized experience for every guest, therefore, your feedback is very important to us. All your comments are well received and highly considered. I would like to thank you for another time for your valuable time and it will be a pleasure for us to host you soon.

8/10 Good

Francesco

Traveled with family
Bella struttura in un ambiente molto bello (piscina e spiaggia molto belle, vista molto bella, mare molto bello). I giardini e le stradine del villaggio sono molto ben curate e gradevoli (piene di piante e fiori molto ben tenuti). Visto il prezzo mi sarei aspettato una camera più moderna, un buffet meno banale e un minimo di animazione, senza contare che quasi tutto è a supplemento anche con la mezza pensione, le bevande calde a colazione, il tennis (15€/ora!), e anche l’acqua a cena (1.0 lt. di acqua gasata a €3.50 mi sembra un po’ eccessivo).
Stayed 6 nights in Aug 2023
Response from Avramakis Ioannis Hotel Manager on Sep 9, 2023
Dear FrancescoDearThank you for taking the time to share your experience at our charming and authentic village.We feel honored to read your wonderful comments knowing that you had such a beautiful experience with us. We are more than happy to know that you enjoyed your overall stay with us and that everything was up to your expectations.Your positive comments have been shared with the entire Candia family, and we are all very proud that we contributed to making your trip to Crete memorable!We highly appreciate your positive feedback, and we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guestsWe look forward to the pleasure of welcoming you back to our authentic village for another memorable stay soon!

10/10 Excellent

Thorsten

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The only issue we had, at check in they only had two adults in their system but we booked two adults and one child. But they handled it very professional.
Stayed 9 nights in Jul 2023
Response from Avramakis Ioannis Hotel Manager on Jul 31, 2023
Dear Thorsten Thank you very much for coming to Crete and for staying with us at Candia Park. We hope you had a smooth return.We highly appreciate your kind feedback and are happy that you enjoyed your well-deserved holidays. Complete satisfaction and relaxation are our highest aim, and it is nice that you also felt this.It would be a big pleasure to welcome you again and we hope to see you back soon.With best regards,

8/10 Good

laurence

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Village calme ,plage agréable,appartement spacieux. Personnel à la réception parlant français très professionnel
Stayed 1 night in Jul 2023
Response from Avramakis Ioannis Hotel Manager on Jul 31, 2023
Dear laurenceThank you for staying at Candia Park Village and for sharing your comment further about your recent visit to our charming and authentic village.We are delighted to learn how much you enjoyed your stay and looking forward to the pleasure of welcoming you again soon for another stay of simple joy!Best regatrds

10/10 Excellent

Charlotte

Traveled with family
Really nice hotel
From Norwegians: Amazing hotel area. The beach and the pool was beautiful, and cleaned every morning. Staff was helpful and kind. I would a 100% recommend this hotel. We were not that lucky with the room we recived (1st floor). It was a long way to the closest supermarket and the city.
Stayed 7 nights in Jul 2023
Response from Avramakis Ioannis Hotel Manager on Jul 23, 2023
Dear CharlotteThank you for taking the time to share your experience with this community. We are more than happy to know that you enjoyed your overall stay with us and that everything was up to your expectations. We will certainly share your positive comment with the entire hotel staff.We highly appreciate your positive feedback, and we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests. We look forward to the pleasure of welcoming you back again to the hotel for another memorable stay at our authentic village!

6/10 Okay

Laetitia

Stayed 1 night in Jul 2023
Response from Avramakis Ioannis Hotel Manager on Jul 28, 2023
Dear LaetitiaThank you very much for taking a moment of your valuable time to share your experience following your last stay with us. We try to communicate with you, just to tell us the point that we must improve to meet your five-star rating expectation. Please do not hesitate to contact us by e-mail or our telephone number. I hope you will allow us to meet your expectations shortly.