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Reviews of Nightcap at Westside Hotel

3.5 out of 5
Nightcap at Westside Hotel
Cnr Fitzgerald & Leakes Roads, Laverton North, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 14 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Management on Nov 27, 2023
Thank you for staying with us at the Westside Hotel.We hope you enjoyed your stay

6/10 Okay

Kirk

Stayed 2 nights in Sep 2023
Response from Management on Nov 27, 2023
Thank you for staying with us at the Westside Hotel.We hope you enjoyed your stay

8/10 Good

Larissa

Stayed 1 night in Sep 2023
Response from Westside Hotel on Oct 5, 2023
Hi Larissa, Thank you for taking the time to leave us a review. We are glad you enjoyed our venue.Westside Hotel

6/10 Okay

Mele

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from JAGS on Apr 29, 2023
Dear Mele,Thank you for the review, hope to see you soon.RegardsManagement

8/10 Good

Bruce

Business traveler
Liked: Cleanliness, staff & service
convieniant for work purposes
Stayed 1 night in Mar 2023
Response from Westside Hotel on Mar 22, 2023
Hi Bruce,Thank you for taking the time to leave us a review. We hope to see you again soon.Westside hotel

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. Rooms are big neat and clean. Definitely recommended for the stay.
Response from JAGS on Jan 11, 2023
Dear Asad,Thank you for the great review and hope to see you soon.RegardsManagement

8/10 Good

Karen

Stayed 1 night in Dec 2022

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service
Was pleasantly surprised with room. Will definitely stay again
Stayed 1 night in Nov 2022
Response from JAGS on Nov 23, 2022
Dear Glenn,Thank you for the great review and hope to see you soon.RegardsManagement

2/10 Terrible

Sukhdeep

Disliked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

Susan and Steven

Business traveler
Liked: Property conditions & facilities, room comfort
Working overnight stay
Stayed here while in Melbourne for work. Clean and comfortable, a nice meal in the bistro. Would stay here again.
Stayed 1 night in Aug 2022
Response from Management on Aug 21, 2022
Hi Susan & StevenThank you for taking the time to provide us with a review. We will get onto fixing the issue with the shower, but can you please respond and let us know which light in the room was flickering.RegardsManagement

6/10 Okay

Trevor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself wasn't too bad. Very comfy beds and staff very helpful. However it is on a very busy road,so there is a lot of traffic noise, especially from trucks all throughout the night. This was the biggest draw back and I don't think I would stay again.
Stayed 2 nights in Aug 2022
Response from JAGS on Aug 6, 2022
Dear Trevor, Thank you for the great review and hope to see you soon Regards Management

8/10 Good

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, staff were friendly
Stayed 2 nights in May 2022
Response from JAGS on Jun 13, 2022
Dear Jessica, Thank you for the great review and hope to see you soon Regards Management

6/10 Okay

Gavin

Stayed 1 night in May 2022
Response from Jags on May 15, 2022
Hi Gavin, Thank you for the review and hope to see you soon. Regards Management

6/10 Okay

Jackie

Traveled with partner
Liked: Cleanliness, staff & service
Clean, good bathroom and bed. Daily water bottles/ milk for coffee. Needed a bathroom exhaust fan.
Stayed 3 nights in Apr 2022
Response from Jags on Apr 13, 2022
Dear Jackie, Thank you for the review and for raising your concern. We will look into this. Regards Management

6/10 Okay

Philip

Disliked: Property conditions & facilities
I know why they didn't have any outside photos of the place , a bit ordinary. Reception was unmanned at time of arrival despite place stating it would be manned until 1700 hrs
Stayed 1 night in Mar 2022
Response from Management on Apr 5, 2022
Hi Phillip Thank you for thaking the time to post a review. I apologise for the issue with reception, the venue is staffed 20 hrs a day unfortunatley you must've arrived after our receptionist had left early that day.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Anjelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome to stay here and I was lucky to get a room so late in the day. I’m glad they had someone at reception for after hours which made it easy.
Stayed 1 night in Mar 2022
Response from Jags on Mar 10, 2022
Dear Anjelica, Thank you for the great review and we are very glad that we could help you. Hope to see you again. Regards Management

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover stop
Very close to other amenities and great dining
Stayed 1 night in Feb 2022
Response from Jags on Feb 10, 2022
Dear Paul, Thank you for taking the time to leave us a great review, hope to see you again Regards Management

8/10 Good

Ariel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Day to day cleaning could improve
Stayed 4 nights in Jan 2022
Response from Jags on Feb 10, 2022
Hi Ariel, Thank you for the feedback. Regards

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn't have been more helpful. Could eat at bistro, and room was quiet and comfy.
Stayed 1 night in Jan 2022
Response from Jags on Jan 13, 2022
Hi Suzanne, Thank you very much for the great star review and hope to see you soon. Regards Management

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Clean bottle water nice and cold
Stayed 1 night in Dec 2021
Response from Jags on Jan 13, 2022
Hi Gary, Thank you very much for the great star review and hope to see you soon. Regards Management

10/10 Excellent

Darren

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, neat and tidy rooms good house keeping quiet neighbours convenient bar and bistro across from accommodation would come and stay here again
Stayed 2 nights in Dec 2021
Response from Jags on Jan 13, 2022
Hi Darren, Thank you very much for the great star review and hope to see you soon. Regards Management

8/10 Good

Alun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel. reasonable cost. Room comfortable. Near hospital. Very friendly staff, good service meals and drinks.
Stayed 1 night in Nov 2021
Response from Jags on Dec 6, 2021
Dear Alun, Thank you for leaving a great review and hope to see you soon. Regards Jags Venue Manager

8/10 Good

Melissa

Stayed 1 night in Nov 2021

6/10 Okay

PAUL

Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was OK
Stayed 1 night in Apr 2021
Response from Westside Hotel on Apr 28, 2021
Hi, Thank you for your review, if there was anything you would like to discuss further about your stay please contact the hotel directly on 93603700. We hope to see you again. Regards, Management.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
A little noisy off main road
Stayed 2 nights in Apr 2021
Response from Westside Hotel on Apr 28, 2021
Hi, Thank you for your review, we hope to see you again. Regards, Management.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021

8/10 Good

Marisca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Jags on Mar 29, 2021
Hi Marisca, Thank you for the review and hope to see you soon Regard Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the facility where i had an emergency breakdown maintenance job.
Stayed 1 night in Mar 2021
Response from Jags on Mar 29, 2021
Hi Thank you for the review and hope to see you soon Regard Management

4/10 Poor

Wayne, South East Melbourne

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not much light. no desk IT is close to where i was doing the course
Stayed 1 night in Jan 2021
Response from Jags on Mar 29, 2021
Hi Wayne, Thank you for the review and we will take appropriate actions to resolve the lighting issue Regards Management

8/10 Good

kylie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnigh
Room seemed small and only had a tiny window at the top of the door meaning couldn’t look outside room. Was a bit strange feeling. This window then let the light in overnight from car park and early morning sun in. Place was nice but couldn’t stay in a room like that again
Stayed 1 night in Jan 2021
Response from Jags on Mar 12, 2021
Hi Kylie, Thank you for the review and apologies for the inconvenience caused. Could you please give me a call at 03 9360 3700 to discuss this further? Regards Jags Venue Manager

10/10 Excellent

Shivneel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Westside Hotel on Jan 5, 2021
We are so glad you enjoyed your stay with us at Nightcap Hotel Westside. We look forward to seeing you again soon!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean and fresh room with a nice comfy Big! Bed
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Business traveler
The room was like a dungeon with only a very small window above the door which you could not open. There was a truck prime mover running for most of the night outside the room.
Stayed 1 night in Feb 2020
Response from Management on Feb 24, 2020
Hi, sorry to hear that you were unhappy with your room. We do have other types of rooms that are bigger than the one you chose to book. We will also need to address the issue of running engines with truck drivers staying with us in future. Thanks again for your feedback

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room good clean and comfy
Room good bathroom spacious and clean beds comfy bistro food good but noisy right on main Road but easy access to freeway and reasonably priced but take you ear plugs
Stayed 2 nights in Jan 2020
Response from Management on Feb 4, 2020
Thank you for your feedback. We're glad you enjoyed the beds and food.

4/10 Poor

MATTHEW

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you enjoy Trucks!
Staff were great, room was very clean and availability of meals was ideal. Less ideal are the truck drivers who park their vehicles in front of the rooms and leave their engines running for hours, and hours is not an exaggeration. If you are requiring sleep, I would look else where. A real shame, as everything else is great.
Stayed 1 night in Jan 2020
Response from Management on Feb 4, 2020
Thanks for your review. We are glad that you enjoyed the room and what the hotel has to offer. Sorry to hear that it wasn't as peaceful as you had hoped.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Dec 2019
Response from Management on Feb 24, 2020
Thanks for your review. Hope to see you again.

6/10 Okay

Verified traveler

Traveled with partner
Staff were rude and the room had a bad smell in it
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Management on Nov 21, 2019
Thank you for reviewing us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a gr8 pub and accommodation is excellent friendly staff what else can u say.
Stayed 1 night in Nov 2019
Response from Management on Nov 21, 2019
We're happy to hear that you have enjoyed your stay with us. Look forward to seeing you again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Had a heap of ants in room however staff came over with insect spray fairly quickly. Had room 15 with no window this time which felt like a cell. Have stayed before in an ordinary room which was great. Next time will request not room 15 or 16. Staff were very friendly and great customer service in Venue.
Stayed 1 night in Nov 2019
Response from Management on Nov 21, 2019
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
enjoyed my 2 night stay, had family business in Geelong and Melbourne and wanted to avoid potential blockages in the city. Checked in and out ok but the second day my pass had to be re calibrated for some reason which was no problem. Plenty of free parking at the venue which also has a bottle shop, sports bar, bistro and pokies room. McDonald's across the road and a servo next to that. As I drove, I have no idea of the public transport around but a very large shopping centre and cinema was located around 20 mins away. The main thing I loved was the super comfy bed, easy to operate reverse cycle aircon and the large TV that had all the usual channels as well as Netflix. Shower was separate from the toilet which would be great for more than 1 person. Small breaky pack and bottled water provided as well as ample tea,coffee etc. My room was on the ground floor and recently renovated and looks liked the photos provided. Would I stay here again? yes!!
Stayed 2 nights in Oct 2019
Response from Management on Oct 20, 2019
Hi, Thank you so much for your feedback and we're happy to hear that you enjoyed your stay so much. Hoping to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Bathroom was clean (great shower) and heater/air conditioner worked a treat.Great choice of channels on TV.
Stayed 1 night in Oct 2019
Response from Management on Oct 20, 2019
Thanks for the review. Glad you enjoyed your stay with us!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and small, unfortunately no window and not the best aid flow, but well lit.
Stayed 1 night in Oct 2019
Response from Management on Oct 6, 2019
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent for work. Bistro great food excellent value.
Stayed 1 night in Sep 2019
Response from Management on Oct 6, 2019
We are glad to hear that you enjoyed your stay and your meal. Please visit us again soon.

10/10 Excellent

Rick, Melbourne

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms nice size plus good bathroom with WiFi and cable TV. Very good for the price
Stayed 1 night in Aug 2019
Response from Management on Aug 26, 2019
Thank you so much for taking the time to review NightCap at The Westside Hotel. We're glad to hear that you have enjoyed your stay with us and hope to see you again soon!