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Reviews of Comfort Suites Northside Hospital Gwinnett

2.5 out of 5
Comfort Suites Northside Hospital Gwinnett
2225 Riverside Pkwy, Lawrenceville, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 194 out of 384 reviews" "
Rating 8 - Good. 106 out of 384 reviews" "
Rating 6 - Okay. 42 out of 384 reviews" "
Rating 4 - Poor. 23 out of 384 reviews" "
Rating 2 - Terrible. 19 out of 384 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Don

Disliked: Cleanliness, amenities, property conditions & facilities
Did not like the "grab 'n' go" breakfast when hot breakfast advertised. They should have told me on one of the 3 occasions I called the property. WILL NOT RETURN.
Stayed 1 night in Apr 2024

4/10 Poor

Yamile

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Construction all over. Dust, noise , no breakfast available
Stayed 2 nights in Mar 2024

10/10 Excellent

Darnell

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival it looks closed due to renovation which can make it a little confusing driving up. I wanted to give 5 stars but housekeeping obviously doesn't check under the pullout to see if someone slept on it, there was trash left under the pullout (a little gross) The grab and go breakfast suggestions would be some non-beef/pork options in breakfast sandwiches or oatmeal. Oatmeal wouldve been perfect for the grab n go. Everyone was professional, spoke.
Stayed 1 night in Mar 2024

6/10 Okay

William

Disliked: Property conditions & facilities
The hotel was under renovation. My room was clean and in order. Staff was nice and helpful
Stayed 2 nights in Feb 2024

2/10 Terrible

Dorcas

Traveled with partner
Disliked: Amenities, property conditions & facilities
Place is under construction due to serious water damage. The place probably should be shut down by local officials.
Stayed 1 night in Feb 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place
Stayed 3 nights in Jan 2024

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Renovations underway, not suitable for stay
Came to hotel for reservation, no notice the hotel was under renovation. Lobby and many rooms covered in plastic including over your head when you walk in. Reception was kind and states they are refunding stays for people unaware of renovations.
Stayed 1 night in Jan 2024
Response from saajan on Jan 29, 2024
Thank you for choosing to stay with us at [Hotel Name]. We sincerely apologize for any inconvenience you experienced during your recent visit.We understand that our ongoing renovations may have affected your overall experience, and we sincerely regret any disruption this may have caused. Your comfort and satisfaction are of the utmost importance to us, and we truly appreciate your understanding.We're pleased to hear that our reception team was able to assist you promptly and initiate refunds for guests who were not aware of the renovations. Our goal is to ensure that every guest has a positive and seamless stay, and we are actively working to minimize any inconveniences related to the renovation process.Please be assured that your feedback is invaluable to us. We will use it to make necessary adjustments and improvements to prevent similar issues in the future. If there's anything specific you would like to share about your experience or if there are additional ways we can make amends, please don't hesitate to reach out to us directly.Once again, we apologize for any disruption to your stay, and we hope to have the opportunity to welcome you back in the future when our renovations are complete. We are confident that you will have a much more enjoyable experience.Thank you for your understanding and for bringing this matter to our attention.Warm regards,

8/10 Good

Jennifer E

Liked: Cleanliness, staff & service
Response from saajan on Jan 29, 2024
Thank you for choosing Comfort Suites for your recent stay, and for taking the time to share your feedback. We appreciate your valuable insights and are delighted to hear that your overall experience was positive.We're thrilled to know that you found our accommodations comfortable, and we hope you had a restful night's sleep. Our team works hard to create a welcoming environment, and it's gratifying to learn that we met your expectations.However, we noticed that there might be areas where we can further enhance your experience to earn that elusive 5-star rating. Your feedback is crucial to our continuous improvement, and we would love to hear more about your suggestions or any specific areas you believe we could improve upon.Your satisfaction is our top priority, and we're committed to making your next stay even better. If you have any additional comments or details to share, please feel free to reach out to us directly. We look forward to welcoming you back to Comfort Suites in the future and exceeding your expectations.Thank you once again for choosing Comfort Suites. We appreciate your patronage and the opportunity to serve you.Warm regards,

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is under construction so the hot breakfast wasn’t available. Besides that, everything was good.
Stayed 2 nights in Dec 2023
Response from saaja on Jan 3, 2024
Thank you so much for taking the time to share your positive experience at Comfort Suites. We are delighted to hear that you enjoyed your stay and appreciated the upgrades to our rooms.Our team is committed to providing a comfortable and enjoyable experience for our guests, and it's rewarding to know that we are meeting those expectations. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back to Comfort Suites the next time you're in the area. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We value your feedback and strive to make each guest's experience exceptional.Safe travels, and we hope to have the pleasure of hosting you again soon!

6/10 Okay

Lanetta

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from saajan on Jan 3, 2024
Thank you so much for taking the time to share your positive experience at Comfort Suites. We are delighted to hear that you enjoyed your stay and appreciated the upgrades to our rooms.Our team is committed to providing a comfortable and enjoyable experience for our guests, and it's rewarding to know that we are meeting those expectations. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back to Comfort Suites the next time you're in the area. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We value your feedback and strive to make each guest's experience exceptional.Safe travels, and we hope to have the pleasure of hosting you again soon!

4/10 Poor

ricardo f

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Arriving found a big bug,went downstairs to let the person it’s front desk know. She just asked me :Do you want to get another room? Like it is something regular for them. At the 3rd night found another type of bug . Hello???? Besides ,breakfast is the cheapest,lowest quality of them all! Damn! How can someone be so cheap??
Stayed 4 nights in Nov 2023
Response from Saajan on Nov 30, 2023
ChatGPTChatGPTDear [Guest's Name],I sincerely apologize for the inconvenience you experienced during your stay with us. I am truly sorry to hear about the issues you encountered, particularly with the presence of bugs and the breakfast quality. This falls well below the standards we strive to uphold.I assure you that we take such matters seriously, and I have immediately alerted our housekeeping and kitchen teams to address and rectify these concerns. Your feedback is crucial in helping us improve our services, and we are committed to ensuring a more pleasant experience for all our guests in the future.If you are still on the premises, I would appreciate the opportunity to personally discuss your concerns and find a solution that meets your expectations. Your satisfaction is our top priority, and we are dedicated to making amends for any lapses in our service.

10/10 Excellent

Barbara

Stayed 2 nights in Oct 2023
Response from Saajan on Nov 21, 2023
Thank you so much for taking the time to share your positive feedback about your recent stay at Comfort Suites. We are thrilled to hear that you had a comfortable and enjoyable experience with us, earning us a fantastic 5/5 rating.Our team works hard to provide exceptional service and maintain a welcoming environment for our guests, and it's always gratifying to know that our efforts have made a positive impact. We are especially pleased that you found your accommodations to be comfortable, as guest comfort is our top priority.Your high rating and kind words serve as motivation for our entire staff to continue delivering the best possible hospitality. If there's anything specific that stood out to you during your stay or any suggestions you may have for improvement, we would love to hear them. Your insights are invaluable in helping us enhance our guest experience.We appreciate your choice to stay with us at Comfort Suites, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we hope to see you again soon!

6/10 Okay

Christina

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Saajan on Nov 21, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to hear that the noise from the floor above and disturbances affected your sleep. Please know that we take such concerns seriously, and we regret that we were unable to provide you with a more peaceful environment.Regarding the issue with the juices, we apologize for any inconvenience this may have caused. We will investigate and address the matter with our team to ensure the proper stocking and freshness of all items in our facilities.Your feedback is crucial in helping us identify areas for improvement, and we appreciate your honesty. We would like to make things right, and if you would be willing to provide more details about your stay, we will do our best to address your concerns and enhance our services.Once again, we apologize for any shortcomings during your stay, and we hope you might consider giving us another opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was bad news, hotel was being renovated but our room was like new. Should have disclosed about the renovation.
Stayed 1 night in Oct 2023
Response from Saajan on Nov 21, 2023
Thank you so much for taking the time to share your positive feedback about your recent stay at Comfort Suites. We are thrilled to hear that you had a comfortable and enjoyable experience with us, earning us a fantastic 10/10 rating.Our team works hard to provide exceptional service and maintain a welcoming environment for our guests, and it's always gratifying to know that our efforts have made a positive impact. We are especially pleased that you found your accommodations to be comfortable, as guest comfort is our top priority.Your high rating and kind words serve as motivation for our entire staff to continue delivering the best possible hospitality. If there's anything specific that stood out to you during your stay or any suggestions you may have for improvement, we would love to hear them. Your insights are invaluable in helping us enhance our guest experience.We appreciate your choice to stay with us at Comfort Suites, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we hope to see you again soon!

10/10 Excellent

Timmy

Liked: Cleanliness, staff & service, property conditions & facilities
I like how quiet it is in this particular area. They keep the room very clean and i like the fact that my room has clean carpet. However, the toilet was a bit small for a large person.
Stayed 5 nights in Sep 2023
Response from Saajan on Nov 21, 2023
Thank you so much for taking the time to share your positive feedback about your recent stay at Comfort Suites. We are thrilled to hear that you had a comfortable and enjoyable experience with us, earning us a fantastic 5/5 rating.Our team works hard to provide exceptional service and maintain a welcoming environment for our guests, and it's always gratifying to know that our efforts have made a positive impact. We are especially pleased that you found your accommodations to be comfortable, as guest comfort is our top priority.Your high rating and kind words serve as motivation for our entire staff to continue delivering the best possible hospitality. If there's anything specific that stood out to you during your stay or any suggestions you may have for improvement, we would love to hear them. Your insights are invaluable in helping us enhance our guest experience.We appreciate your choice to stay with us at Comfort Suites, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we hope to see you again soon!

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Saajan on Nov 21, 2023
Thank you so much for taking the time to share your positive feedback about your recent stay at Comfort Suites. We are thrilled to hear that you had a comfortable and enjoyable experience with us, earning us a fantastic 10/10 rating.Our team works hard to provide exceptional service and maintain a welcoming environment for our guests, and it's always gratifying to know that our efforts have made a positive impact. We are especially pleased that you found your accommodations to be comfortable, as guest comfort is our top priority.Your high rating and kind words serve as motivation for our entire staff to continue delivering the best possible hospitality. If there's anything specific that stood out to you during your stay or any suggestions you may have for improvement, we would love to hear them. Your insights are invaluable in helping us enhance our guest experience.We appreciate your choice to stay with us at Comfort Suites, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we hope to see you again soon!

2/10 Terrible

Aisha M., Philadelphia

Liked: Staff & service
Disliked: Property conditions & facilities
It smell of mildew outdated hot water took too long to get hot ac smell like mildew mix with fire
Stayed 2 nights in Sep 2023
Response from Saajan on Sep 18, 2023
I would like to extend our sincerest apologies for the experience you had during your recent stay at Comfort Suites. Your feedback is of utmost importance to us, and we are truly disappointed to hear that your stay did not meet your expectations.We take all guest concerns seriously, and I want to assure you that we are actively looking into the issues you raised to address them promptly. Please know that this is not the standard of service that we aim to provide, and we are committed to making improvements based on your feedback.Your comfort and satisfaction are our top priorities, and we would like the opportunity to make it right. If you would be willing to discuss your stay in more detail, please don't hesitate to reach out to our management team at [management email or phone number]. We would welcome the chance to better understand your concerns and work towards a resolution.Once again, we apologize for falling short of your expectations and appreciate your feedback. We hope you will consider giving us another chance to provide you with the exceptional experience that our guests deserve.

8/10 Good

orock

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Saajan on Sep 18, 2023
Thank you for taking the time to leave a review of your recent stay at Comfort Suites. We truly appreciate your feedback and are delighted to hear that you had an enjoyable experience overall.While it's wonderful to see that you rated your stay an 8/10, we are always striving to make our guests' experiences even better. Your comments are invaluable in helping us achieve that goal.If you have any specific suggestions or feedback on how we can improve and make your next stay a perfect 10/10, please don't hesitate to share them with us. We're committed to delivering exceptional comfort and service to all our guests.Once again, thank you for choosing Comfort Suites, and we look forward to welcoming you back for another great stay in the future.

4/10 Poor

Kimberly

Stayed 2 nights in Jul 2023
Response from Saajan on Sep 18, 2023
Thank you so much for taking the time to leave such a positive review of your recent stay at Comfort Suites! We are absolutely thrilled to hear that you had a wonderful experience with us.Our team works hard to ensure that every guest enjoys a comfortable and memorable stay, and your feedback is a testament to their dedication. It's truly gratifying to know that we met your expectations and provided you with a great experience.We hope to continue exceeding your expectations in the future. If you have any specific suggestions or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Once again, thank you for choosing Comfort Suites, and we look forward to welcoming you back for another fantastic stay.

4/10 Poor

Elizabeth, Piedmont

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled of strong cleaning chemicals trying to disguise other smells … smoke, mold? The room did appear clean but it is hard to cover up odors. I have stayed at many hotels in the area for work and not only was this the most expensive but it was my least preferred. I will mot stay here again.
Stayed 1 night in Jul 2023
Response from saajan on Jul 23, 2023
Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to hear about the discomfort you experienced due to the smell in your room. Providing a pleasant and comfortable environment for our guests is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations in this regard.Firstly, we want to assure you that your health and well-being are of the utmost importance to us. We take all guest concerns seriously, especially those related to health and safety. Our team has immediately taken action to investigate the source of the smell you described and address any potential issues with urgency.Upon our initial assessment, we discovered that some unforeseen circumstances led to the overwhelming smell of chemicals in your room. While we strive to maintain the highest standards of cleanliness and freshness, it appears that an unintended combination of cleaning products resulted in the strong odor. We have thoroughly reviewed our cleaning procedures and have taken immediate steps to prevent such incidents from occurring in the future.

2/10 Terrible

Mona

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first thing we noticed was a "remodel" mess in the lobby. The blocked off area had white plastic sheeting that looked similar to what would be used for a crime scene! The front sliding doors were acting up as well. Our room did not have working air and maintenance had to be called. That did nothing, so after a night of terrible comfort, we had to switch rooms. The free breakfast consisted of prepackaged muffins, horrible coffee, with sugar packets so old that they were hard, and an out of order juice machine. There was a gazebo area, where my husband got stung by a wasp, and then we noticed nests in the roofing. This was a terrible stay, and we couldn't be more disappointed with the whole experience.
Stayed 2 nights in Jul 2023
Response from saw on Jul 12, 2023
Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience caused by the ongoing remodeling work in our lobby area.We understand that the appearance of a messy lobby is not reflective of the welcoming atmosphere we strive to create for our guests. Renovations can sometimes create temporary disruptions, and we apologize for not meeting your expectations in this regard. Please rest assured that we are actively working to complete the remodeling project as quickly as possible, while also ensuring minimal disruption to our guests.

2/10 Terrible

Sahil

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had a weird stench and the comforter corner tucked under the matteess was torn which we noticed pretty late at night. The plumbing wasn't working properly.
Response from Saajan on Jul 12, 2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We deeply apologize for the issues you encountered during your visit, including the unpleasant odor in your room, the torn comforter corner, and the plumbing problems.We understand how important it is to provide a clean and comfortable environment for our guests, and we sincerely regret that we fell short of meeting your expectations in this regard. Your comments have been shared with our housekeeping team, and we will address these concerns immediately to ensure that such oversights are not repeated in the future.

10/10 Excellent

Tom

Stayed 1 night in Jun 2023

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from saa on Jul 12, 2023
We appreciate your feedback as it allows us to identify areas for improvement. We would like to assure you that this is not indicative of the usual standards we strive to uphold. We value your patronage and hope you will consider giving us another opportunity to provide you with a superior experience in the future.Please feel free to reach out to our management team directly if there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail. Your satisfaction is our top priority, and we would welcome the chance to make it right.

2/10 Terrible

KEVIN

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was under renovation supposedly due to a pipe rupturing. Half the hotel was covered in plastic and all the amenities listed was not available.
Stayed 4 nights in Jun 2023
Response from saa on Jul 12, 2023
Thank you for your feedback. We apologize for any inconvenience caused and will address the issues raised to ensure a better experience for our guests.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The quietness of the place was super nice.
Stayed 2 nights in Jun 2023
Response from sa on Jul 12, 2023
Thank you for sharing your positive experience at Comfort Suites! We truly appreciate your kind words and the time you took to leave us such a wonderful review.It brings us immense joy to know that we were able to provide you with a comfortable and enjoyable stay. Our team at Comfort Suites strives to deliver exceptional service and ensure that every guest feels welcomed and well taken care of. We are delighted that our efforts resonated with you and contributed to your overall satisfaction during your time with us.Your compliments about our amenities, such as the spacious rooms and the complimentary breakfast, are greatly appreciated. We understand the importance of providing a relaxing and convenient experience for our guests, and we continuously strive to exceed expectations. It's fantastic to hear that you had a positive experience and that our accommodations met your needs perfectly.Thank you once again for your glowing review. We hope to have the pleasure of welcoming you back to Comfort Suites in the future for another exceptional stay.

6/10 Okay

Arthur Jr

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was under construction. Lobby looked a mess and several rooms were unavailable due to repairs being made. I was very disappointed with my stay there
Stayed 5 nights in Jun 2023
Response from saa on Jul 12, 2023
Thank you for your feedback. We apologize for any inconvenience caused and will address the issues raised to ensure a better experience for our guests.

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating and quick. Very clean room and well stocked. Good area with lots of parking.
Stayed 2 nights in May 2023
Response from sa on Jul 12, 2023
Thank you for sharing your positive experience at Comfort Suites! We truly appreciate your kind words and the time you took to leave us such a wonderful review.It brings us immense joy to know that we were able to provide you with a comfortable and enjoyable stay. Our team at Comfort Suites strives to deliver exceptional service and ensure that every guest feels welcomed and well taken care of. We are delighted that our efforts resonated with you and contributed to your overall satisfaction during your time with us.Your compliments about our amenities, such as the spacious rooms and the complimentary breakfast, are greatly appreciated. We understand the importance of providing a relaxing and convenient experience for our guests, and we continuously strive to exceed expectations. It's fantastic to hear that you had a positive experience and that our accommodations met your needs perfectly.Thank you once again for your glowing review. We hope to have the pleasure of welcoming you back to Comfort Suites in the future for another exceptional stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from saa on May 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Northside Hospital Gwinnett. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Jacqueline

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from saa on May 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Northside Hospital Gwinnett. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Renovations were not told about. Other clients were noisy.
Stayed 1 night in May 2023
Response from Saajan on May 29, 2023
Hello,We would like to apologize for the less than ideal stay at our property. We are working on renovations at our property. We apologize for the inconvenience. We hope to see you back once the renovations are complete.

10/10 Excellent

Mike

Stayed 1 night in Apr 2023

10/10 Excellent

Brainer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Karla

Traveled with family
Liked: Staff & service, room comfort
Remodel taking place
Great location for our needs. There was a lot of construction and limited breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. Everyone was nice, helpful and very understanding.
Stayed 2 nights in Dec 2022
Response from Saajan on Dec 30, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent room, clean, safe, awesome hot breakfast, and good price.
Stayed 2 nights in Oct 2022
Response from saajan on Dec 30, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Monisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Ceiling in the bathroom was leaking so bad it ruined my electrical toothbrushes. The pull out couch had so many stains and was worn down so bad it looked like it came from a highway hooker hotel. Manager was to call me back about reimbursing me for my electrical toothbrushes and I never received the callback.
Stayed 1 night in Nov 2022
Response from Saajan on Nov 21, 2022
Hello Monisha,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Katharine

Stayed 2 nights in Oct 2022

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and mostly comfortable
Very clean and conveniently located. Staff were all friendly and helpful. Room itself and bed were comfortable and clean. My only complaint is that the pillows were oddly square in size and very uncomfortable.
Stayed 1 night in Oct 2022
Response from Saajan on Oct 17, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Sep 2022
Response from Saajan on Oct 10, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Comfort Suites.
The staff was very friendly and helpful and informative. The room very clean and was cleaned daily. The beds very comfortable. The breakfast was good. I would stay there again when I am back to visit family.
Stayed 5 nights in Sep 2022
Response from Saajan on Oct 10, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

George

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not up to par
I had to wait an inordinate amount of time for the clerk to show up so I could check in. The coffee machine was broken when i checked out, consequently NO coffee.
Stayed 1 night in Aug 2022
Response from saaja on Oct 10, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Elena

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay !! Amazing staff.
Stayed 2 nights in Aug 2022
Response from saaj on Aug 30, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Rebecca

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jul 2022

10/10 Excellent

Elvin M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quiet
Stayed 1 night in Jul 2022
Response from saa on Jul 26, 2022
Hello, We would like to thank you for leaving us such a wonderful review. We are glad you enjoyed your experience here at Comfort Suites. We hope to see you again very soon! Thank you, Comfort Suites

10/10 Excellent

Dmitrii, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and plenty of room.
Stayed 2 nights in Jul 2022
Response from saa on Jul 26, 2022
Hello, We would like to thank you for leaving us such a wonderful review. We are glad you enjoyed your experience here at Comfort Suites. We hope to see you again very soon! Thank you, Comfort Suites

10/10 Excellent

Iesha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice. Staff nice. No problems. I guess the breakfast could have been better, but it wasn't bad.
Stayed 2 nights in Jun 2022
Response from saajan on Jun 28, 2022
Thank you for leaving us such a wonderful review. We are so glad to hear you enjoyed your stay with us here at Comfort Suites. We hope to see you again very soon! - Comfort Suites

10/10 Excellent

Marissa, Bakersfield

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable location
Stayed 1 night in Jun 2022
Response from Saajan on Jun 13, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Comfort Suites

10/10 Excellent

Georgina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice and safe place to relax.
Stayed 2 nights in Jun 2022
Response from Saajan on Jun 13, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Comfort Suites