Le Chatelard Vacations from $1,488

Great views of the Jet D'eau, beautiful walks, and close to shopping and restaurants. The staff was exceptionally helpful and kind, despite our relentless questions. The hotel is beautiful, but we missed not having a fitness center on site; there is one nearby that we have used, but we didn't check it out. We also didn't eat at the restaurant as we were short on time, but the afternoon tea service and breakfast looked wonderful.

Solid hotel. The staff was friendly, room was clean, shower was great, balcony was nice. The glass water bottle provided to take fresh tasty drinkable water from the tab was lovely. The location is a little off the center. And the Expedia VIP service was nearly not existing. It’s more like a good 3-star hotel rather than 4-star. I liked my stay all in all.

I really liked this hotel. It is in (or near) old town, which is a clean, very walkable part of the city. The rooms are updated and I got a free upgrade to larger room that was very comfortable. The bathroom was modern and the shower was uncharacteristically large, at least by swiss standards. There was a loud and hip bar on the ground floor, which looked like fun, but which I didn't have time to sample. I guess that if you had a room above, it might be noisy. My room was on the 3rd floor and very quiet. There are a number of good restaurants nearby.

The property is very clean. Accommodation and service was great!

Overall very good. There were a couple of maintenance issues I raised with our room which unfortunately weren’t resolved during our stay (eg bath plug was not operating so bath could not be filled). There was no follow up on this to keep us informed. There was no turndown service which seemed a bit odd for a 5* hotel. Otherwise, everything was great and it is a lovely hotel.