Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Holiday Inn Express Hotel & Suites Lebanon, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 302 out of 625 reviews" "
Rating 8 - Good. 192 out of 625 reviews" "
Rating 6 - Okay. 61 out of 625 reviews" "
Rating 4 - Poor. 34 out of 625 reviews" "
Rating 2 - Terrible. 36 out of 625 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Twyla

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from Chase H. on Mar 18, 2024
Thank you for staying with us and for leaving us a review of your stay! We are glad we could provide you with a relaxing stay away from home.

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, property conditions & facilities
Rotten food in Fridge. Dirty sheets. Wet spot in the floor.
Stayed 1 night in Mar 2024
Response from Chase H. on Mar 13, 2024
Hello and thank you for leaving us a review of your stay with us. Please know your feedback is valuable to us; I am very disheartened to hear that your stay did not go well! We take our standards seriously at our location and the fact we failed to meet those weights heavily on us. Housekeeping management has been informed of the issues you experienced and we will work toward attaining those standards once again. We hope we can get another opportunity to serve you to show you this stay was an exception.

6/10 Okay

Peter

The property is undergoing renovation and the available rooms are not well-appointed.
Stayed 1 night in Feb 2024
Response from Chase H. on Mar 1, 2024
Thank you for leaving us a review of your stay with us. I am sorry that the renovations to our property affected your stay. Our workers are making sure our renovated rooms are perfect for our guests. We appreciate your patience in the meantime.

4/10 Poor

Gary, Cary

Traveled with partner
Disliked: Staff & service, property conditions & facilities
room keys didn't work room was in disrepair
Stayed 3 nights in Feb 2024
Response from Chase H. on Feb 19, 2024
Thank you for leaving us a review. I am sadden to hear that your stay did not go well. We are working hard with our crew to complete our hotel's renovation as quickly as possible.

4/10 Poor

Ryan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Chase H. on Feb 19, 2024
Thank you for staying with us. I am sorry to hear that your stay was not the greatest. If you have any comments for concerns please reach out to us!

10/10 Excellent

Mari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from Chase H. on Feb 16, 2024
Thank you for staying with us! We are glad to see that we could help you to relax away from home.

2/10 Terrible

Julia S.

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience in a hotel ever! We arrived for a 2 night stay and only stayed one night. We checked in close to 4pm and just dropped our luggage off because we had a commitment at 4pm. We didnt have time to look at the room well. When we returned later at night we were exhausted and showered and went to bed. Through the night my husband said that twice someone tried to enter the room with a key! We had the latch on so they couldnt enter. In the morning i was awaken by a repeat of what my husband heard over the night. In the morning we had a chance to look at the room. We were shocked! The mini fridge was full of someone else's food!! There were crumbs on the night stand and the bathtub was not clean. I dunno if they gave us someone else's room or what but we packed and got out of there! I mentioned everything to the front desk and they remained unphased and didnt even apologize!! Never again Hilton Express in Lebanon!! I chose Hilton Express because I have previously really enjoyed them. I was in Reading just some months ago and our stay was amazing! Again Hilton Express Lebanon PA, worst experience ever!
Stayed 2 nights in Jan 2024
Response from Chase H. on Feb 16, 2024
Thank you for leaving us a review of your stay. I want to start by apologizing to your for the invasion of your privacy during your stay. We are doing our utmost to retrain staff and correct our procedures so that our guests can stay in peace.

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chase H. on Feb 19, 2024
Thank you for staying with us! We are glad you enjoyed your stay!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chase H. on Feb 19, 2024
Thanks for staying with us. We are glad to see we could make your stay great!

2/10 Terrible

Jenna

Stayed 1 night in Jan 2024
Response from Chase H. on Feb 19, 2024
Thank you for staying with us. I am sorry to see we did not make your stay the quality kind our brand is known for. Please reach out to us if you have any comments so we can work on a solution to them. Thank you.

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Chase H. on Feb 19, 2024
Thank you for leaving us a review of your stay. We appreciate you and we hope to serve you again!

10/10 Excellent

mike, mansfield

Stayed 1 night in Dec 2023

8/10 Good

Charles

Stayed 1 night in Dec 2023

2/10 Terrible

Katy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Vinny

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! The staff were all very nice. The room was nice and breakfast was delicious!
Stayed 1 night in Dec 2023

6/10 Okay

Karen

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

mike, mansfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff great place
Stayed 4 nights in Nov 2023

4/10 Poor

Kyaw Yin

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
While the room was not properly cleaned, the coffee maker and microwave are put on the floor.
Stayed 1 night in Nov 2023
Response from Chase H. on Nov 30, 2023
Thank you for leaving us a review of your stay. Comments and scores like yours help us to improve our service constantly. We want to thank you for bringings these issues to light and we will work with our housekeeping team to ensure all maintenance work is properly documented.

6/10 Okay

Nicole

Traveled with family and small children, Traveled with group
Disliked: Staff & service, property conditions & facilities
When we arrived there were 3 other families trying to check in and no one was at the front desk for nearly 5 minutes. Once we got checked in and went to our rooms one of them smelled terrible. Like the prior guest had smoked 2 packs a day for a full week's stay. We didn't bother reporting it as we were only there for one night.
Stayed 1 night in Nov 2023
Response from Joanna V. on Nov 30, 2023
We thank you for leaving us a review of your stay with us. Comments from our guests let us know which areas we need to improve on and where we are doing great. Our front desk staff is hard at work ensuring all of our guests receive comfortable accommodations for everyone. I am sorry that we could not get this check-in done in a timely matter. I will continue coaching our front desk team to ensure we can deliver consistent, rapid service.

10/10 Excellent

Miroslav

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Great hot tub in room pleasant grounds nice breakfast
Stayed 1 night in Nov 2023
Response from Chase H. on Nov 25, 2023
Thank you for leaving us a review of your stay. We are very happy to see that you had a great stay. We hope that we can see you again!

8/10 Good

Ismael, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chase H. on Nov 25, 2023
Thank you for visiting us. We hope we can see you again!

4/10 Poor

Keri

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chase H. on Nov 25, 2023
Thanks for staying with us! We hope to see you again...

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Chase H. on Nov 11, 2023
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Marjorie

Stayed 11 nights in Sep 2023
Response from Chase H. on Nov 11, 2023
We are very glad to see you had a great time. We hope that we can see you again and thanks for visiting!

10/10 Excellent

Melissa

Stayed 2 nights in Oct 2023
Response from Chase H. on Nov 30, 2023
We thank you for leaving us a review of your stay. We hope we can get the chance to serve you in the future.

10/10 Excellent

victoria

Stayed 1 night in Oct 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Chase H. on Nov 11, 2023
Thank you for leaving us a review of your stay. We hope we can get the opportunity to serve you again!

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chase H. on Nov 11, 2023
Thank you very much for staying with us and leaving us a review. We hope we can get another opportunity to serve you!

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Friendly informative front desk.
Stayed 1 night in Oct 2023
Response from Joanna V. on Oct 22, 2023
Thank you for staying with us! We are very glad you enjoyed your time!

6/10 Okay

Laurie

Disliked: Cleanliness, property conditions & facilities
First room had stink bugs and was a handicap room. The fellow apologized and put me in a different room. There is a freight train every three hours. Supposedly you don’t hear from the other end of hotel. Will know that for next time
Stayed 1 night in Oct 2023
Response from Chase H. on Oct 21, 2023
Thank you for leaving us a review of your stay. We always monitor our guest feedback for ways to improve our service. I am grateful you brought these areas to our attention. I will be working with our front desk and housekeeping staff to make sure we pick up the slack in the areas you encountered.

8/10 Good

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 minutes to every destination we needed to go
Stayed 2 nights in Oct 2023
Response from Chase H. on Oct 18, 2023
Thank you for letting us know how your stay with us turned out. We use out guests' feedback to constantly improve our service. I hope we can get the opportunity to serve you again.

8/10 Good

Jacqueline

Traveled with partner
Liked: Amenities
Quiet and clean location
Stayed 2 nights in Oct 2023
Response from Joanna V. on Oct 15, 2023
Thank you for leaving a review of your stay. I am glad that we could make your stay great!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing. They were friendly and accommodating with all of our needs. The room was spacious and clean. Beds were super comfortable. We felt very safe and secure. Would absolutely stay there again. Stay there. You will not be disappointed. Thanks for everything!
Stayed 3 nights in Oct 2023
Response from Chase H. on Oct 10, 2023
We appreciate your kind words. We are very glad that you had such an amazing stay with us! We are always happy to make someone's stay away from home as comfortable as possible. I hope to see you staying with us again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chase H. on Oct 10, 2023
Thanks for staying with us. We are so happy that you had a great stay with us.

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was above average.
Stayed 1 night in Oct 2023
Response from Chase H. on Oct 10, 2023
Thank you for staying with us. We are glad that you enjoyed the breakfast service at our hotel. We hope t o see you again.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Chase H. on Oct 10, 2023
Thank you for staying with us! We glad you had a great stay.

10/10 Excellent

Marcia

Liked: Amenities
Breakfast was well stocked at all times. Staff were very helpful and friendly.
Stayed 3 nights in Sep 2023
Response from Chase H. on Oct 2, 2023
Thank you for leaving us a review of your stay. I am very enthused to see that you had the kind of stay we love leaving our guests with! We hope we can serve you again!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like family and anything we asked for was gettin for can. Ea
Stayed 3 nights in Sep 2023
Response from Chase H. on Sep 30, 2023
Thank you for leaving us a review of your stay. I am very enthused to see that you had an amazing stay with us!

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great, we always stay here when in this area
Stayed 1 night in Sep 2023
Response from Chase H. on Sep 30, 2023
Thank you for staying with us. We always are grateful to see our returning guests! We hope to see you again!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Awesome hotel with great staff. The young man at the front desk was so nice and helpful. He answered all of my questions and even went to check a room for me. Thanks to him!!!
Stayed 1 night in Sep 2023
Response from Chase H. on Sep 30, 2023
Thank you for your kind words. We are very glad to see that your stay went well. Please remember us if your return to the area!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Joanna V. on Oct 21, 2023
Thank you for staying with us! We are glad you had a great time!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Chase H. on Sep 18, 2023
Thank you for staying with us and leaving a review! We hope to see you again!

8/10 Good

Yahaira

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent location. Friendly and courteous staff. Only con's the pool was closed.
Stayed 1 night in Sep 2023
Response from Chase H. on Sep 10, 2023
Thanks for leaving us a review of your stay! We are very glad to see that we could make it great! Our pool be reopening this week. We hope that you will visit us again!

4/10 Poor

Nyna

Traveled with pets, Traveled with family
Disliked: Amenities
Room was dirty and smelled musty. Carpet was dirty and had a large stain. Key card did not work and could not get into room. Housekeeping had to use their card to unlock. Front desk staff had to reset the key card several times.
Stayed 2 nights in Sep 2023
Response from Chase H. on Sep 10, 2023
Thank for you letting us know how your stay went. I am very sorry that you could not get the quality stay that IHG and Holiday Inn is known for. Your comments and your score give us better insight on how to improve our service. We hope we can get the opportunity to prove to you that this last stay was an exception.