Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay right on a lake

Posted Feb 17, 2015
Great location with easy access to everywhere. The hotel is right on a lake, so its great to eat the complimentary breakfast in front of the huge glass windows and enjoy it. The hotel was a bit older but they clearly put a lot of effort into renovating it well. As well as put in all the finishing touches to make you feel relaxed.
Comment from Hotel Management
Mar 6, 2015 by Robert, Hotel Management
Thank you for sharing your experience with our friends over at Expedia. I am happy to see that you enjoyed your accommodation here at the Black Swan Inn. That breakfast room that you mentioned, is in the planning stages of a renovation, where we will be redesigning the room as well as increasing the variety of items that we will offer. Thank you for staying with us, we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great location and good accommodations

Posted Jan 5, 2015
Pros: bed, breakfast
Cons: evening staff - needs training on guest relations.
Location: ski butternut - close by and very reasonably priced
were very pleased with the location and rooms (very comfortable beds). Day staff (especially Kara) so very accommodating. Night Staff was very abrasive and confrontational. Breakfast very nice. Building still undergoing renovation - needs a lobby or room for guests when they want to visit together that is not near rooms. Walls are paper thin. Would stay again because it is reasonably priced.
Comment from Hotel Management
Jan 14, 2015 by Robert, Hotel Management
Thank you for taking the time to write us a review. It upsets me to hear that you had a not so friendly encounter with one of our staff members. I will be speaking with the individual involved to ensure that nothing like this ever happens again. Customer service is our key focus and situations like these are unacceptable. Thank you for staying with us, we hope to see you again soon.
5 out of 5
Recommended
for Families
by Krystalfrom Saddle Brook NJ

Give it a shot!

Posted Dec 29, 2014 on Hotels.com
We only stayed for one night- however the hotel was fantastic and the receptionist's were fantastic! They also have this wonderful Indian inspired buffet which everything I tried was delicious. I hope we can go back in the summer time to fully enjoy all the perks this hotel has to offer.
Comment from Hotel Management
Mar 28, 2015 by Robert, Hotel Management
Thank you for taking the time to write a review for the Black Swan Inn. It pleases me to read that you enjoyed your visit with us, and can't wait to see you again in the summer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bonsall CA

Tremendous location

Posted Oct 30, 2014
Pros: Location on a lake with great views Clean and comfortable rooms Friendly Staff Quiet
Cons: Many of the facilities are dated. Upgrades are planned Musty smelling hallways No elevator to the second floor.
Location: Many good restaurants. Outlet Mall Lots of woods to hike
This hotel has a tremendous location on a small lake. Literally on the edge of the lake. Our off season visit didn't give us a chance to enjoy too much of the lake. The rooms are updated and clean. I didn't find wi-fi. The hallways are a bit musty smelling. The breakfast room has great views of the lake and a decent fare (no hot food). The staff told us that they are embarking on a lot of renovation to update the facility. Some of the needs are obvious. The restaurant/bar was closed because of some type of equipment failure. If they can pull off the renovations this will be a super place to stay. It is near the center of Lee MA. There are many restaurants in the area. There is also an Outlet Mall very near.
Comment from Hotel Management
Nov 6, 2014 by Robert, Hotel Management
Thank you for taking the time to share your lakeside experience. We are happy to see that you enjoyed your stay in the Berkshires. Thank you for staying with us, we hope to see you again soon.
3 out of 5
Recommended
for Couples
by Beverlyfrom Cleveland

OK overall; has seen better days!

Posted Oct 23, 2014 on Hotels.com
We were happy to receive a free upgrade to a lakefront room, which was very nice. The exterior of the building needs major maintenance, including the parking area. Breakfast was not as extensive as most hotels--all cold foods. The front desk clerk was extremely helpful with our luggage, since my husband is on crutches with a broken leg. We were disappointed that the hotel's restaurant is Indian food--not our taste.
Comment from Hotel Management
Jan 3, 2015 by Robert, Hotel Management
Thank you for staying with us here at the Black Swan Inn. We have already begun updates to the exterior of our property with the addition of the stack stone work on the front of the building. There are also plans for other areas of the exterior, as we move forward. I am happy to hear that our front desk staff was able to assist you with your needs. Thank you for your review, we hope to see you again soon.
3 out of 5
by A verified travelerfrom UK

Great Location but tired hotel

Posted Oct 22, 2014
Pros: Location
Cons: As above the building looks like it is in need of a major refurb
Location: About a mile from the centre of Lee and about 2 miles from outlet shopping centre
The hotel is ideally located about a mile from the centre of Lee with adequate parking. Although they are trying to make the hotel comfortable the building looks in need of a major refurbishment. although once inside this was less noticeable. The staff were brilliant both at check-in and any other time we needed them. We didn't use the restaurant/bar facilities.
Comment from Hotel Management
Oct 26, 2014 by Robert, Hotel Management
Thank you for staying with us here at the Black Swan Inn. I apologize for some of the issues that you saw while staying with us. We have recently added stack stone work to the front of the building and have plans for other areas of renovations as we continue forward. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milford, CT

nice hotel close to Stockbridge

Posted Oct 22, 2014
Pros: beautiful view, great beds
Cons: fix the sauna
Location: hiking, museum, glass gallery
Saw an Eagle outside- There were always refreshing drinks available to the guests. The staff was helpful.
Comment from Hotel Management
Oct 25, 2014 by Robert, Hotel Management
Thank you for writing a review about our property, the Black Swan Inn. I am happy to hear that you enjoyed your accommodations, and that you were even able to see some wildlife close by. There has been a family of Bald Eagles living on the lake the whole summer. Thank you for staying with us, we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful beds.

Posted Oct 21, 2014
Bed and linens were very comfortable. Room a bit small, but very nice. It had everything we needed. Location was great. Breakfast was average.
Comment from Hotel Management
Oct 25, 2014 by Robert, Hotel Management
Thank you for taking the time to write us an online review. I am happy to hear that you enjoyed your visit to the Berkshires. We hope to see you again soon.
5 out of 5
Recommended
for Couples
by Cherilfrom Seattle

october trip

Posted Oct 13, 2014 on Hotels.com
Beautiful scenery. Pub only open a few days a week.
Comment from Hotel Management
Mar 28, 2015 by Robert, Hotel Management
Thank you for your review of our property, the Black Swan Inn. I am happy to hear that you enjoyed the lake view scenery we have here. The restaurant is Tuesday-Sunday from September-June, and seven Days a week Memorial Day to Labor Day. They also do a lunch buffet from Memorial Day to Labor seven days a week. I am sorry you missed them this time. Thank you for staying with us, we hope to see you again soon.
4 out of 5
Recommended
for Couples
by Howardfrom California

Lakeside hotel

Posted Oct 13, 2014 on Hotels.com
Responsive and friendly service, a beautiful setting on a lake, central location in the berkshires. Also rooms were recently tastefully refurbished. An enjoyable experience.