Lobby
Check availability

Reviews of Quality Inn Lees Summit - Kansas City

2.5 out of 5
Quality Inn Lees Summit - Kansas City
1020 Se Blue Pkwy, Lee's Summit, MO

Reviews

5.6
Rating 10 - Excellent. 77 out of 626 reviews" "
Rating 8 - Good. 122 out of 626 reviews" "
Rating 6 - Okay. 149 out of 626 reviews" "
Rating 4 - Poor. 116 out of 626 reviews" "
Rating 2 - Terrible. 162 out of 626 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Korey

Business traveler
Disliked: Staff & service, property conditions & facilities
was a place to stay that’s it!
Stayed 2 nights in Apr 2024

6/10 Okay

Kathy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Misty

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was extremely limited and not appealing. The entry way was nice but the room cosmetically was not appealing and linens were stained.
Stayed 2 nights in Apr 2024

8/10 Good

Debra

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first it was affordable - first time i have used expedia. wish there was more than 4 pieces of kleenix in box and that there was a listing of TV stations. suggest that the remote have cover on back and not have the bare batteries showing.
Stayed 2 nights in Apr 2024

6/10 Okay

Scott A

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable and the showers had hot water. My only complaint is that I had to ask for maid service. I stayed for about two weeks and I don’t think I would have gotten clean towels and more toilet paper if I hadn’t asked.
Stayed 15 nights in Mar 2024

6/10 Okay

Vanessa

Stayed 1 night in Mar 2024

2/10 Terrible

VALYRIE JO

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room had roaches did not get the room we booked because we had a small dog and I even called the hotel 2 times just to make sure they was going to have the right room with dog available wanted a kid got 2 beds
Stayed 1 night in Mar 2024

2/10 Terrible

Ebonie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not the cleanest hotel, not the worse either. Nothing is updated. The breakfast options are horrible. I'd suggest spending another $10-$20/ night at a better hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

Terrelle

Stayed 1 night in Jan 2024

4/10 Poor

Jon Hopkins

Stayed 2 nights in Jan 2024

6/10 Okay

Gloria Kay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very minimal
I stay overnight with my pets because of work being done at my home. It reflected being a pet friendly hotel but didn’t disclose in the website there was additional charge per pet. It stated a smoke free environment, but there was a stale smoke aroma in the hallway. The breakfast was very minimal and personnel wasn’t very friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Renee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not support Quality Inn Suites.
The stay was not what the website on hotels.com said it would be. Service was terrible and communication. Wires were hanging in the rooms . We paid for Suites which include (2) queen size beds and a couch. Only (1) suite had a couch. They attempted to compensate with a folding chair instead of moving us to another suite or room and giving us a refund for the difference. The linen was dirty, bathrooms were cleaned by us . We were there Saturday Dec. 30-Jan 2nd 2023. Due to recent holiday weekend we had no other place to go. There were no phones in the rooms for emergencies and the food was horrible .I would never send any of my clients or staff to this hotel again and will never recommend any other nonforprofit organizations doing business with Quality Inn Suites.
Stayed 3 nights in Dec 2023

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Last Minute Stay
This was a last minute stay at the cost it provided. There wasn’t a clock on the nightstand for us to refer to in the middle of the night. No comfortable chair to sit in while watching tv but other than that, it was ok.
Stayed 2 nights in Dec 2023

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Riadoinme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

6/10 Okay

Gareth

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I DIDNT LIKE BEING UNABLE TO CHECK IN BRFORE 3PM. IFELT SHURLY THEY COULD HAVE FOUND 1 ROOM FOR ME. THE COFFEE WAS VERY WEAK LIKE COLORED WATER. THE SHOWER HAD NO SHELFS TO HOLD SOAP OR SHAMPOO.
Stayed 1 night in Dec 2023

4/10 Poor

David

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
main bathroom was not clean in lobby, light in shower did not work light in sconce did not work, 3 of 4 days did not have daily maid service shower massage head made lots of noise but did not deliver any massage capabilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Stephanie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Expected
This was the worst of my stays, the shower water would only come out in drips, there was candy bar wrappers left in my dresser drawers, my door wouldn’t lock after the first time scanning my hotel card. It never locked again so someone could have just walked in my room. The pool room was freezing & that’s a big bonus on why we booked the room with this hotel. I would LOVE for someone to reach out to me. This was not a pleasure stay.
Stayed 1 night in Nov 2023

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great was left alone clean room works for me
Stayed 1 night in Nov 2023

10/10 Excellent

rachelle

Stayed 1 night in Nov 2023

8/10 Good

Elijah

Stayed 2 nights in Nov 2023

6/10 Okay

Bridgett

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mallory

Stayed 1 night in Oct 2023

6/10 Okay

LaToya

Stayed 4 nights in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
Terrible experience. We had to wait 20 minutes for the CSR to come to the front desk. There was a sign with a phone number to call get service at 3pm for check-in. No apologies or explanation. Room was disgustingly dirty. Bathroom was disappointing as the tile needed replaced. At 1am, we were woken up to the fire alarm. Choice hotels should be embarrassed and get rid of this property.
Stayed 1 night in Oct 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

8/10 Good

Susan

Stayed 3 nights in Oct 2023
Response from James on Nov 2, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

2/10 Terrible

Raquel

They advertised amenities they don't have.
Stayed 1 night in Oct 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

4/10 Poor

Asim

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was polite and helpful, main lobby and general surrounding area was clean, but the Room was a different situation, toilet seat was not screwed, it was just laying on top of the toilet. No Iron in the room, had to request it form main desk. very motel6ish.
Stayed 2 nights in Sep 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Robbie

Stayed 2 nights in Sep 2023
Response from James on Nov 2, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James on Oct 4, 2023
Thank you so much for the kind review. It is our goal to provide our guests with a clean room with outstanding service with a smile. Thank you for choosing the Quality Inn Lees Summit.

6/10 Okay

Angela

Stayed 2 nights in Sep 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

6/10 Okay

Patricia

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Laquina

Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

4/10 Poor

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Rocio

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean quite staff very friendly and helpful
Stayed 1 night in Sep 2023
Response from James on Nov 2, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

6/10 Okay

Ronald

Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Crista

Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

6/10 Okay

Grady

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

8/10 Good

Shannon

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for the kind review. It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. I see that we could improve on our goal to you, and would like to hear from you to see what we can do to provide you a better experience.

2/10 Terrible

Tamika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived for check-In men were hanging out around front door with radio smoking and playing music. Room was not in the best of shape. Rooms are old and run down looking
Stayed 1 night in Sep 2023
Response from James on Nov 2, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, but the pool smelled a little like flamingos.
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an indoor pool so weather isn't a problem.
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

10/10 Excellent

KIM, Jonesboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

4/10 Poor

Johnae

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Terrible smell and extremely thin comforters that felt more like sheets. If you are a cold natured person, bring a comforter from home.
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.