All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I thought the restaurant food and service was excellent. The staff went out of their way to serve us wherever we were. I had an excellent pedicure at the Spa and my husband enjoying golfing. Overall a wonderful stay.
It is a great facility. Staff are very friendly and welcoming.
Rachel
Stayed 1 night in Apr 2024
Response from Ds on Apr 15, 2024
Thank you for your review. Looking forward to your next stay.
6/10 Okay
Dania
Traveled with family
Apr 15, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
The surrounding are very pretty. But the cleaning is not that good. My room had dust, and in one of the restaurants they put me a plate to share a pizza that was dirty.
Dania
Stayed 1 night in Apr 2024
Response from DS on Apr 15, 2024
Thank you for your review. Sorry to hear about your experience. I apologize for the inconvenience. We strive to offer the best service possible.
6/10 Okay
Montero
Traveled with partner
Apr 5, 2024
Disliked: Property conditions & facilities
Property is outdated needs to be modern
Montero
Stayed 2 nights in Mar 2024
Response from DS on Apr 5, 2024
Thank you for your review. We are looking to refresh some of the areas later in the year.
I wanted this place to be perfect..the grounds are AMAZING but the hotels are just way too old, they smell bad, they try to keep clean but I couldn't even walk on the floor in my room barefoot it just freaked me out.
YOU HAVE TO PUT MONEY BACK IN THE HOTEL AND RENOVATE OR CLOSE THEM. I saw multiple reviews about this and they are right. Could barely get a hot shower.
The restaurant was disappointing.
We stayed one night, fought Expedia for a refund..but got it! Staff was helpful but it took some pulling at first.
Zoe
Stayed 4 nights in Mar 2024
Response from Ann Marie on Apr 5, 2024
Thank you for your feedback. I apologize for your experience and will share with management. We do have plans to do some refreshing to the hotel rooms later in the year. Thank you, Room Reservations
In a very natural setting. Golf course(s) looked beautiful.
Staff at front desk and hostesses at restaurants were oddly unfriendly as if they were looking down on us. Very unhelpful and almost rude when I asked questions. Housekeeping staff, on the other hand, were quite pleasant and helpful.
Greg
Stayed 4 nights in Mar 2024
Response from Ann Marie on Apr 1, 2024
Thank you for staying with us and sharing your feedback. I apologize for your experience with some staff and have passed that along to the proper management. Thank you, Room Reservations
Very unique property, would never know you were 25 minutes from Disney. To me the property and vibe was very palms springs, CA. Old school character and charm with gorgeous grounds & great golf. Food at the restaurant was simply superb. I travelled with my 22 year old son on the way back from Tampa, a one night stay that I wish was longer. A little shuffle board and corn hole after golf & dinner capped a perfect last spring break with my son. I hope to be back with my wife sooner than later.
Ken
Stayed 1 night in Mar 2024
Response from Ann Marie on Mar 16, 2024
Thank you for your wonderful feedback. We are delighted you enjoyed your stay and look forward to your next visit! Room Reservations
Love the views which are extraordinary. Very peaceful. Room I had was cozy, clean with an extra touch of bottled water. Because of the Historic nature of the hotel, the room was lovely but more modest. I plan to return.
Lucy
Stayed 2 nights in Feb 2024
Response from Ann Marie on Feb 29, 2024
Thank you so much for your wonderful review. We appreciate you staying with us and hope to see you again in the near future. Room Reservations
Restaurant food was excellent. Room was fine. Property was very scenic but some elements of the facilities were worn like restaurant tables and chairs. Overall, quite a nice venue.
Raymond
Stayed 1 night in Feb 2024
Response from Ann Marie on Feb 17, 2024
Thank you for your recent review and for staying with us. We hope to see you again soon, Room Reservations
10/10 Excellent
ANDREA
Feb 4, 2024
ANDREA
Stayed 1 night in Feb 2024
Response from Ann Marie on Mar 20, 2024
Thank you for the wonderful rating regarding your recent stay. Thank you for staying with us! Reservations
Thank you for your wonderful rating regarding your recent stay. We hope to see you again in the near future. Ann Marie, Reservations
6/10 Okay
christine
Traveled with partner
Feb 2, 2024
Liked: Cleanliness
Have stayed here four times. This time there were few room amenities such as extra pillows, note pad/pen, tv guide. Room looks “tired”. Needs new shower curtain, nicer patio chairs.
christine
Stayed 2 nights in Jan 2024
Response from Ann Marie on Feb 10, 2024
Thank you for your feedback regarding your recent stay. I will make sure management receives this as well. Thank you for staying with us. Ann Marie, Reservations
Bellos paisajes, el hotel esta rodeado de las canchas de golf. El desayuno es espectacular y muy bien atendido. Hay otros 3 restaurantes. Recomiendo El Conquistador para cenar. Los jardines son bellos y la piscina temperada. El hotel es antiguo, sobretodo las habitaciones, pero estaba limpio. Creo que puede mejorar la atencion de recepcion y del restaurant Margarita.
howard
Stayed 2 nights in Jan 2024
Response from DS on Jan 28, 2024
Thank you for your kind words. We strive to make ones stay as pleasant as possible. We are looking forward to your next stay with us.
4/10 Poor
vince
Jan 19, 2024
Liked: Staff & service
Disliked: Cleanliness
The room was a disaster. The phone didn't work and they couldn't fix it. The AC made crackling noises as it finished its cooling cycle (though they did replace it). I found someone's contact lens stuck to the bedside table (and some other sticky substance). The bed - although very soft - creaked any time I came near it. The bathtub faucet moved around if you touched it (you had to jiggle it around to get the shower to go on). The toilet and sink was designed for the height of a three year old child. I tried to order room service but they didn't have enough people to bring it so I had to go pick it up myself... and when I did go to the restaurant the menu only had half the items they had listed on their site. And and and... I could go on.
The one very nice thing about the property was the people. When I finally found a way to call the front desk (see phone issue above) the maintenance person showed up in minutes and really tried to help fix things. The front desk was extremely polite and honestly tried to address the problems; they offered to move me to another room after the first night but I didn't want to do that then have to deal with another set of challenges as I was only there two nights.
vince
Stayed 2 nights in Jan 2024
Response from Ann Marie on Jan 19, 2024
Hello, I apologize for your experience above! I am sharing this feedback with the appropriate departments. Should you decide to give us another try, please reach out to me directly. Thank you for staying with us and again I apologize. Ann Marie, Reservations
8/10 Good
Dennis
Jan 18, 2024
Liked: Cleanliness
Dennis
Stayed 2 nights in Jan 2024
Response from Ann Marie on Jan 19, 2024
Thank you for taking the time to send us a rating regarding your recent stay. Thank you for staying with us. Ann Marie, Reservations
10/10 Excellent
Natasha
Jan 16, 2024
Natasha
Stayed 1 night in Jan 2024
Response from Ann Marie on Jan 19, 2024
Thank you for staying with us and the wonderful rating regarding your recent stay! We hope to see you again in the near future. Ann Marie, Reservations
The property is lovely. Very Spanish influenced and beautiful.
Mattresses need a bit more “comfort” added to them. They are firm.
Staff is very friendly.
Heather
Stayed 1 night in Jan 2024
Response from DS on Jan 14, 2024
Thank you for the review. Please come back and stay soon. Looking forward to your next stay.
10/10 Excellent
Brent
Jan 5, 2024
Liked: Property conditions & facilities
Brent
Stayed 2 nights in Jan 2024
Response from DS on Jan 14, 2024
Thank you for the review. We are looking forward to your next stay.
Thank you for the wonderful rating regarding your recent stay. Thank you for staying with us and we hope to see you again in the near future. Ann Marie, Reservations
8/10 Good
Lynne
Dec 25, 2023
Liked: Cleanliness
Lynne
Stayed 1 night in Dec 2023
Response from Ann Marie on Dec 26, 2023
Thank you for taking the time to complete the survey regarding your recent stay. Thank you for staying with us and we hope to see you again in the near future. Ann Marie, reservations
We stayed for 1 night after a company holiday party. The ambience was inviting, and the grounds and views beautiful. The bedding was comfortable, however most of the interior, especially the bathroom, was ready for renovation.
Brenda
Stayed 1 night in Dec 2023
Response from DS on Dec 21, 2023
Brenda, thank you for your kind words. We are looking to do small interior changes. Looking forward to your next visit.
8/10 Good
Robert
Dec 9, 2023
Robert
Stayed 1 night in Dec 2023
Response from DS on Dec 11, 2023
Thank you for your review. Looking forward to your next stay with us.
Thank you for the wonderful review. Thank you for staying with us. We hope to see you again. Ann Marie, Reservations
10/10 Excellent
TIMOTHY A
Nov 25, 2023
TIMOTHY A
Stayed 1 night in Nov 2023
Response from DS on Dec 21, 2023
Thank you for your review..
10/10 Excellent
Helene
Nov 21, 2023
Liked: Cleanliness
Helene
Stayed 2 nights in Nov 2023
Response from DS on Nov 27, 2023
Thank you for your review. Looking forward to your next stay. Happy Holidays.
10/10 Excellent
Douglas
Traveled with family
Nov 19, 2023
Liked: Cleanliness, staff & service, room comfort
Douglas
Stayed 3 nights in Nov 2023
Response from RWH on Nov 20, 2023
Thank you for your review.
10/10 Excellent
Tim
Nov 19, 2023
Tim
Stayed 1 night in Nov 2023
Response from DS on Dec 10, 2023
Thank you for your review. Please come back to visit us soon.
4/10 Poor
Ning
Traveled with family
Nov 19, 2023
Disliked: Staff & service, amenities
Booked thru Expedia and paid in full at booking. Front desk is very unfriendly and was giving us a hard time, by repeating that no check-in possible as they can't see such reservation in system, or they didn't receive payment from Expedia. The front desk wanted us to pay again. We eventually had to contact Expedia to sort out the problem. The front desk staff is a racist.
Ning
Stayed 2 nights in Nov 2023
Response from RWH on Nov 20, 2023
Sorry for your experience at check-in. Hopefully you enjoy the rest of your stay at the resort. Looking for the next time you stay with us.
10/10 Excellent
Jason
Nov 17, 2023
Jason
Stayed 2 nights in Nov 2023
Response from DS on Nov 18, 2023
Thank you for your review. We look forward to your next stay with us.
The room was clean - No refrigerator in the room was a bit inconvenient and no fan in the bathroom seemed odd. Bed was comfortable however we could hear the people next to us quite a bit. Housekeeping knocked at 9:30 to see if we were gone ( 11 am check out) and then again at 10:44 am. Extremely rude!
Katrina
Stayed 1 night in Nov 2023
Response from DS on Nov 18, 2023
Thank you for your review. We are addressing the issue with refrigerators not in the room. Sorry for knocking to early on the door. I will get with my staff. looking forward to your next stay with us.