Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Hotel is great,but a bright light was shinning in our window all night.
Comment from Hotel Management
May 13, 2015 by General Manager, Hotel Management
Thank you for choosing to stay with us during your visit to The Villages. I am happy that you liked our hotel and were overall satisfied with your stay.Thank you again for your observations and we look forward to the opportunity to welcome you back soon. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

LEESBURG BIKEFEST

Posted Apr 28, 2015
Pros: Proximity to The Villages .. walking distance
Cons: The pool water was a bit chilly
There was approximately 19 of us registered at the Waterfront Inn. Everyone had a great time .. loved the hotel .. restaurant food was good .. rooms were spotless .. beds very very comfortable. I had a balcony room and it had such a beautiful view. Will definitely reserve here again even though this has been my 3rd time at this hotel.
Comment from Hotel Management
Apr 30, 2015 by General Manager, Hotel Management
Thank you for choosing to stay with us once again I am delighted to hear that we were able to meet your and your group's needs and expectations while attending an event. I loved to note that your room was spotless, bed comfortable and the view from your room was the best feature. Thank you again for returning to The Waterfront Hotel, The Villages and we value your business as we recognize there is a lot of hotels in the area to choose from. Hurry back soon. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Beautiful Hotel right in the heart of The Villages. Walking distance to EVERYTHING!
Comment from Hotel Management
Apr 22, 2015 by General Manager, Hotel Management
Thank you for choosing the Waterfront Inn Hotel, The Villages for your visit to the area and rating us five star. I am glad we were able to impress you with our property and location. Our closeness to the Spanish Springs Village along with many restaurants and shopping venues to choose from within walking distance made it most convenient for you to enjoy. We hope to have a chance to welcome you back soon if you happen to return to the area. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Would definitely stay again

Posted Apr 18, 2015
Pros: The room, the staff and especially the proximity to restaurants and shops.
Cons: We can't really think of anything other than some redecorating. Looks a bit dated but in good shape.
Location: Restaurants, movie theater and shopping within walking distance. Excellent location.
My first contact with the hotel was a pre-arrival call to inquire about how to obtain guest passes to golf with friends who live in the Villages. I didn't expect them to be able to provide the passes but thought they would be well versed in the process. The gentlemen with whom I spoke said they have nothing to do with the passes and we should ask our friends, which we did. Being located within Sumter Square, I would have expected every customer-facing staff member to be well educated in all things that visitors need to know to navigate their stay at the hotel. That being said, our stay was wonderful. We liked the room, especially the bathroom that had a generous granite counter with outlets at each end and a lighted magnifying mirror. The bed was really comfortable and the room was clean. We used the work out facility every day of our visit and were always alone and able to use the machines we wanted. The bench press machine was broken the first day we used the gym so we informed the desk and it was fixed by the next day, which we considered to be excellent service. Overall, we would look for a chance to stay there again!
Comment from Hotel Management
Apr 21, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience regarding your stay with us while visiting the area. I am so pleased to read how much you enjoyed your clean comfortable room and our facilities during your stay. However I was sorry to read that you our front desk associates were not able to acknowledge your queries regarding the golf passes. I assure you that we shall retrain our staff to be well versed about the activities in the surroundings. We look forward to welcome you back to The Waterfront Inn should your travels brings you back to the Villages. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
3 out of 5
Recommended
for Everyone
by A verified traveler

Bestes Hotel in The Villages

Posted Mar 31, 2015
Location: Mitten im Sumter Landing mit vielen Restaurants, Geschäfte und Bars
Familienbesuch im Rentnerparadies erforderte die Übernachtung, dies war die beste Wahl. Frühstück kostet extra, dafür sind die Zimmer sauber und anständig, wie ein Business-Hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St Andrews ,Scotland

Great hotel with friendly helpful staff

Posted Mar 25, 2015
Stayed 5 nights and wished it was longer ! Staff at check on desk are friendly and nothing is too much bother for them. We ate only once in the restaurant and food was excellent and reasonably priced. Room was big and comfortable...could do with some modernisation but that would mean increasing prices and we thought that this was excellent value for money. Close to all local shops and entertainment too...we WILL be back !
Comment from Hotel Management
Mar 27, 2015 by General Manager, Hotel Management
Thank you so much for you lovely compliments about the Waterfront Inn. I was absolutely delighted to hear that you felt you got the best value for your money by staying with us. We were able to impress you with almost everything - from our convenient location to clean and comfortable rooms to our restaurant food. I will share your wonderful remarks with my team and will thank them personally for doing a great job and upholding to our standards daily. We look forward to the opportunity of welcoming you back in the near future should your travels return you to The Villages. Sincerely, Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
4 out of 5
Recommended
for Everyone
by A verified traveler

VERY DIFFICULT TO GET DESK SERVICE.

Posted Mar 21, 2015
only one, sometimes two at the front desk. Very passive. The hotels has 4 floors and rarely someone equipped to attend to the guests. Friends we stayed with agree.
Comment from Hotel Management
Mar 23, 2015 by General Manager, Hotel Management
Thank you for choosing to stay with us and for your 4-star rating. We work hard in making sure our guests are taken care of and have a wonderful stay, however we are very sorry to hear that you felt that the staff were not very attentive to your needs. We keep ‘customer service’ as one of our topmost priorities and your comments will help us in making sure that we continue to do just that. I apologize if we missed out on anything. We hope the rest of your stay was satisfactory. Please do visit us again and allow us to show you our true hospitality. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy walking distance to shops, restaurants.

Posted Mar 14, 2015
Pros: The Lobby Host was very gracious and helpful in giving directions to locations within the Square as well as off premises.
Cons: Breakfast menu was limited. Beds, mattresses were too high off the floor.
Location: The Square offered nightly activities. The streets were well lighted. Not much noise after 10PM.
Impressive looking building, cozy atmosphere. Disneyesque styles of buildings, shops.
Comment from Hotel Management
Mar 16, 2015 by General Manager, Hotel Management
Thank you for your wonderful review and we are pleased you enjoyed your recent trip to the Villages area. I am glad that you were impressed with our property and it's location. Again, thank you for your kind words and we hope to have a chance to welcome you back soon if you happen to return to the area. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Great location

Posted Mar 11, 2015
Cons: Housekeeping
Enjoyed our stay. The facilities are nice & cozy. The location on the lake & in Lake Sumpter Village is perfect!
Comment from Hotel Management
Mar 13, 2015 by General manager, Hotel Management
I would like to thank you for choosing the Waterfront Inn for your recent trip. I appreciate the time you took in sharing your gracious comments and was absolutely delighted to hear how much you enjoyed your stay with us.I am very pleased to read that our location as well as our facilities were to your satisfaction. I have shared your positive comments with my staff and they were happy to hear that we had another pleased guest. Thank you again and please come back and stay with us again soon. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario canada

Great Location

Posted Mar 10, 2015
Pros: Location
Cons: More options for breakfast. Restaurant area very small.
Location: Dining,shopping,entertainment and golfing .
We stayed here for two nights. The room was nice,updated and comfortable. Had a nice balcony with rocking chairs. The only negative thing ,I would say is there was only the option of a buffet for breakfast. I have food allergies,so there was very little for me to eat. Just walked to grocery store for the next morning breakfast. Great location ! Many restaurants,shopping and entertainment all within walking distance.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for choosing the Waterfront Inn Hotel, The Villages for your accommodation needs. I am glad we were able to make your accommodation comfortable and I am happy to know that our central location with many restaurants and shopping venues was perfect for your needs. Your tips about the breakfast buffet is much appreciated. Thank you for your kind words and we hope to have a chance to welcome you back soon if you happen to return to the area. Christy Kitt General Manager The Waterfront Inn Hotel, The Villages