“modern bright and very friendly staff”

bright modern room great location with easy motorway access, nice bar area, only small critism would be breakfast was quite expensive if you just want a small normal breakfast rather than spend all morning at the buffet

“not impressed”

restaurant service was very bad, people serving seemed they just did not care for the customers, i took almost 5 minutes to get attention of the waitress there,

“Quality?”

The reception of the hotel is well maintained and looks lovely. However, once you get past this the decor soon becomes shabby and tired. The bed was rather uncomfortable and bathroom basic. The breakfast was not enjoyable either with the cooked option very greasy and poor quality.

“tired but adequate”

The hotel looks tired and jaded around the edges - faded paint and paper - but was absolutely fine. Staff on the whole, were helpful, friendly and obliging and room service for food was prompt. Only criticism was grotty sealant around the bath and dirt/dust around the skirting boards. The hotel feels a bit lacking in something but hard to pinpoint exactly what. More details in rooms eg number for room service would be useful and a bell at reception to get staff - I waited ages to get attention on one occasion. I would use it again and it was fine for a business trip.

“Convenient but not cosy.”

We didn't use the bar or have breakfast so I can't comment on those aspects, but the hotel generally seemed to be poorly constructed because the floors creaked above and while people were walking down the corridor to their rooms. We used this hotel because it was close to our son's university, but we might not use it again.

“Trades Description Warning- Not a Quality Hotel!”

Never managed to get an outside line despite 3 trips to reception. No mobile phone signal unless you stand in the car park. Perhaps unfortunately, hotel seemed to be hosting an young offenders conference or similar with it full of cap wearing youths who spent all night slamming doors and running up and down corridors. Staff did their best but a general air of neglect pervades the whole site- needs some money spending on it

“Wouldn't stay there again”

My room was in need of updating and repair. There was damp in the bathroom which was black. The receptionist was not interested when I checked in and I would definately not stay there again.