Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

family vacation

Posted Jul 14, 2015
Pros: Very nice room, lobby, pool and sitting area outside. Staff was extremely pleasant.
Cons: had a small problem staying connected to wifi, but that is the only thing negative I could say.
Location: easy access to major highways to anywhere you wanted to visit nearby, including Wilmington, and nearby Carolina beaches.
Room was exactly as pictured and described. Very clean. Very nice amenities. Staff was extremely pleasant and helpful.
Comment from Hotel Management
Jul 16, 2015 by Barry Eagle, Hotel Management
Thank you for taking time to write a review. We appreciate your business and hope you visit us again. Barry Eagle
5 out of 5
Recommended
for Everyone
by A verified traveler from Leland, NC

Great location, convenient to beaches.

Posted Jul 14, 2015
We stayed for a week while waiting on our move in date for our house. The staff was excellent and accommodating. Room was great overall with the exception of the couch ( not comfortable for sitting more than 5 minutes ) and the bed, while comfortable, was near time for replacement. Breakfast was great and pool was very well maintained. Overall, an excellent stay.
Comment from Hotel Management
Jul 16, 2015 by Barry Eagle, Hotel Management
Thank you for the kind review. We appreciate your business and plan to replace all the couches at the end of the year. We will evaluate the mattresses and are replacing those we find that aren't meeting our guests expectations. We hope you will visit us again in the near future. Barry Eagle, Owner
3 out of 5
by A verified traveler from West Bend, WI

OK hotel...

Posted Jun 20, 2015
Pros: Free breakfast
Cons: Clean better and control the guests outside behavior.
First of all, let me state I don't complaim much and stay at Holiday Inn Express's often, but I needed to say something. Booked and paid for two nights to explore Wilmington/Wrightsville Beach and surrounding area and left after one night. We could not get out of this place fast enough. Not sure what was going on but there were a lot of people standing around outside the hotel when we returned from dinner drinking and smoking near all of the hotel doors and even the dumpster. The location was nice and close to some shopping but it was not very close to downtown Wilmington. Our room, especially the bathroom, was nasty.
Comment from Hotel Management
Jul 1, 2015 by barry@crownhoteltm.com, Hotel Management
I truly apologize for the people hanging around the front and rear exits. There are times that we have large crews stay with us that are working in the area. I have addressed with our management team to ask them to move to our patio area. We hope that you will give us another try for a future stay. Barry Eagle Owner
5 out of 5
Recommended
for Everyone
by A verified traveler from College Station, TX

Excellent Stay

Posted Jun 14, 2015
We stayed for 2 nights while visiting the Battleship North Carolina & the Aquarium. Both of these attractions were reasonably close to the hotel along with plenty of restaurants. We found the staff to be friendly from the front desk to the maids. This is overall a nice place to stay.
Comment from Hotel Management
Jul 1, 2015 by Barry Eagle, Hotel Management
Thank you so much for the kind review. So glad you enjoyed your stay and we hope to see you again in the near future. Barry Eagle, Owner
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

Holiday Inn, Leland NC

Posted May 22, 2015
Pros: The staff
Cons: Closer attention to suspicious wall /furniture stains and marks
Location: Close to beaches (20 - 60 min), very close to the planned communities of Brunswick Forest and Compass Point.
On the whole, the hotel was good. The beds were a bit soft and there were stains on a few pieces of furniture and walls.. Bathrooms were OK. The breakfast buffet had everything from cereal to pancakes, eggs, sausage, oatmeal grits and fabulous cinnamon roles. The staff at this hotel was the most accommodating, friendly and welcoming as any 5 Star hotel. Their will-do attitude and Southern hospitality truly make this hotel a standout.
Comment from Hotel Management
Jun 3, 2015 by Barry Eagle, Hotel Management
Thank you for taking time to write a review. We will speak with our maintenance and housekeeping team to evaluate our condition of rooms. We take great pride in our hotel so we will address this. Thank you for the great comments on our staff. They all do a great job and truly want each guest to have a great experience. Barry Eagle, Owner
Comment from Hotel Management
Jun 3, 2015 by Barry Eagle, Hotel Management
Thank you for taking time to write a review. We will speak with our maintenance and housekeeping team to evaluate our condition of rooms. We take great pride in our hotel so we will address this. Thank you for the great comments on our staff. They all do a great job and truly want each guest to have a great experience. Barry Eagle, Owner
Comment from Hotel Management
Jun 3, 2015 by Barry Eagle, Hotel Management
Thank you for taking time to write a review. We will speak with our maintenance and housekeeping team to evaluate our condition of rooms. We take great pride in our hotel so we will address this. Thank you for the great comments on our staff. They all do a great job and truly want each guest to have a great experience. Barry Eagle, Owner
2 out of 5
Recommended
for Families
by Cecelia from Raleigh, NC

Not great this time

Posted Apr 30, 2015 on Hotels
We arrived early and asked if a room was available. They said one was and gave us a key. Unfortunately they were incorrect and I walked in dirty room with clothes and personal belongings around. I was relieved there was not anyone in the room at the time, that would have been awful!! They gave us another room and while the room was nice and clean the mattress had a depression toward the middle of the bed. Obviously it was an old mattress. Overall, the hotel was clean but our experience was not a good one.
1 out of 5
by A verified traveler from NJ

The disappointing end to our stay.

Posted Apr 15, 2015
Pros: I chose it for its location near where my family lives.
We checked in on Monday 4/9 after a 10 hour car trip. On Thursday evening 4/12 when we returned to our room our bag of groceries was missing. It had been in the same spot next to the refrigerator since we checked in. There were groceries that we needed for the trip home the next day. In the bag were boxes of protein bars, bread, a new jar of peanut butter, cookies and snacks, etc. When brought to the attention of the front desk I was told that the maid thought it was garbage and threw it out. The manager refused to speak to me on the phone. We were compensated with a few food items to tie us over on the trip home. I was also told that I would receive a voucher for a free night for my next stay at a Holiday Inn. So far nothing has been received. Also when I arrived home I realized a bottle of medicine was also missing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Great hotel

Posted Apr 13, 2015
The staff was very helpful and the rooms were roomy and very clean. Breakfast was excellent and the indoor pool was a plus.
Comment from Hotel Management
Apr 25, 2015 by Barry Eagle, Hotel Management
Thank you for the 5 star rating. I appreciate the comments on the staff and our amenities. Safe Travels! Barry Eagle, Owner
5 out of 5
Recommended
for Families
by Cynthia from Bristol, IN

Great Hotel

Posted Apr 8, 2015 on Hotels
The staff was wonderful! Traveled there with my dogs and 2 children. Everyone was so nice and great with the kids and dogs being there. So courteous and polite. Nice area and not to far from everything. I would definitely go back!
Comment from Hotel Management
Jun 27, 2015 by Barry Eagle, Hotel Management
Thank you for the nice comments on our staff. They work so hard to provide a great experience. We appreciate your business and hope you can visit again. Barry Eagle, Owner
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Family Hotel

Posted Apr 2, 2015
One of the best hotels I've ever stayed in. The room was very spacious for the 3 of us. It included a pull out sofa and several nice amenities. The place was very clean too. We had no complaints. You can see the attention to detail. Plus it is a short drive to Wilmington. However, the best part was the staff. Everyone we met was warm and professional. They went above and beyond to make sure we were comfortable. I wish more hotels were like this.
Comment from Hotel Management
Apr 27, 2015 by Barry Eagle, Hotel Management
Thank you so much for your kind review. I appreciate the comments on our staff and the cleanliness of the hotel. We look forward to your next visit. Safe Travels. Barry Eagle, Owner