Pillowtop beds, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express Leland - Wilmington Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Leland - Wilmington Area, an IHG Hotel
1020 Grandiflora Drive, Leland, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 402 out of 692 reviews" "
Rating 8 - Good. 191 out of 692 reviews" "
Rating 6 - Okay. 59 out of 692 reviews" "
Rating 4 - Poor. 20 out of 692 reviews" "
Rating 2 - Terrible. 20 out of 692 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with partner
Highly recommend this hotel.Located perfectly to all you need. Tv and remote need to be reprogrammed, not working well
Stayed 1 night in Mar 2024
Response from Barry Eagle on Mar 11, 2024
Thank you for your review. I am glad to hear that you enjoyed our location! Your feedback will be addressed with our on-site team so that we will improve in the future. Barry Eagle, Owner

6/10 Okay

LaToya

Business traveler
Liked: Staff & service
The property could have been cleaner. Looked like a dog peed on the bed in my room.
Stayed 4 nights in Feb 2024
Response from Barry Eagle on Mar 8, 2024
Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. I have recently been informed that management has contacted you and offered you concessions for your stay. We hope you were still able to enjoy your time in the area. Barry Eagle, Owner

2/10 Terrible

Simone

Noisy, unfinished, unprofessional
Stayed 1 night in Feb 2024
Response from Barry Eagle on Mar 4, 2024
Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope you were still able to enjoy your time in the area. Barry Eagle, Owner

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Barry Eagle on Jan 2, 2024
Thank you for your rating.

8/10 Good

Janice

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Barry Eagle on Dec 14, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Ivette

Stayed 2 nights in Nov 2023
Response from Barry Eagle on Dec 12, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Jenna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Barry Eagle on Nov 7, 2023
Thank you for your rating.

8/10 Good

Felicia

Liked: Staff & service, property conditions & facilities, room comfort
Our room could’ve been clean a little bit more. The remote was under the AC and no one knew that, also tea and coffee stains were on and around the microwave and I didn’t see that until last day when checking out. Other than that we enjoyed our stay. The room was up-to-date and spacious.
Stayed 2 nights in Oct 2023
Response from Barry Eagle on Oct 23, 2023
Thank you for your review. I am glad to hear that you enjoyed our spacious rooms! Your feedback will be addressed with our on-site team so that we will improve in the future. Barry Eagle, Owner

10/10 Excellent

NIKKI

Stayed 2 nights in Oct 2023
Response from Barry Eagle on Oct 30, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
staff makes a difference
Stayed 1 night in Oct 2023
Response from Barry Eagle on Oct 6, 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

4/10 Poor

Jacob

Business traveler
Disliked: Property conditions & facilities, room comfort
Don't stay in the Leland NC Holiday Inn
Too many broken items ice machine, no water at breakfast, card keys had to constantly reprogrammed, hallway walls and floors had spill marks all over, and the place was just filthy.
Stayed 7 nights in Sep 2023
Response from Barry Eagle on Oct 5, 2023
Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We ask that you please reach out to the hotel to discuss your stay further. We hope you were still able to enjoy your time in the area. Barry Eagle, Owner

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, staff & service, room comfort
The hotel is under renovation so the TV was a problem because it wasn't setup correctly. Also the phone didn't work in the room so I couldn't get a wake-up call
Stayed 1 night in Sep 2023
Response from Barry Eagle on Sep 8, 2023
Thank you for your review. I want to sincerely apologize for the television and phone issues that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

4/10 Poor

Kenton

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The coffee was good when they made it. The breafast sucked in my opinion. The mattress made my back hurt 2 mornings.
Stayed 3 nights in Aug 2023
Response from Barry Eagle on Aug 23, 2023
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner

10/10 Excellent

Demeir

Business traveler, Traveled with partner
Liked: Amenities
Everything was perfect
Stayed 1 night in Aug 2023
Response from Barry Eagle on Aug 13, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast. Staff was great!
Stayed 2 nights in Jul 2023
Response from Barry Eagle on Jul 31, 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and breakfast! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Alexandra

Stayed 1 night in Jun 2023
Response from Barry Eagle on Aug 13, 2023
Thank you for your rating. Barry Eagle, Owner

8/10 Good

James

Stayed 2 nights in Jul 2023
Response from Barry Eagle on Aug 7, 2023
Thank you for your rating. Barry Eagle, Owner

6/10 Okay

David

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Nice location in relationship to the beach. Room did not have a pull out bed as advertised on Expedia, and hotel described third party companies as providing "false" advertisement. This reconciliation would help in planning and selection.
Stayed 2 nights in Jul 2023
Response from Barry Eagle on Jul 9, 2023
Thank you for your review. I am glad to hear that you enjoyed the location of our hotel! However, I want to sincerely apologize for the Expedia issue that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to Leland. Barry Eagle, Owner

4/10 Poor

Kathryn

Stayed 3 nights in Jul 2023
Response from Barry Eagle on Jul 27, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Barry Eagle on Jun 19, 2023
Thank you for your rating. Barry Eagle, Owner

2/10 Terrible

Joseph

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Barry Eagle on Jun 19, 2023
Thank you for your rating. We are sorry to read that your expectations were not met during your stay. We ask that you please reach out to the hotel to discuss your stay further. Barry Eagle, Owner

4/10 Poor

wesley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Did not live up to expectations.
We booked a room with 2 queen beds and a pull-out sofa. When we got to check in there was a sign that said they no longer offer the pull-out sofa and offered us blankets to make a pallet for someone to sleep ON THE FLOOR! I asked for a discount on the room and they refused and stated that it was the fault of Hotels.com for not updating their website. There was no security lock on the door inside of the room. The indoor pool that my 5 year old was looking forward to swim in had cold water. There was no seating in the room other than an office chair. There was certainly room for a sofa of some kind in the room (they had a coffee table pushed against the wall). Overall we were very dissatisfied with this experience with Holiday Inn.
Cold water indoor pool
No sofa bed after we booked the room specifically for that reason
No lock on door
No sofa, just a random coffee table???
Stayed 1 night in Jun 2023
Response from Barry Eagle on Jun 20, 2023
Thank you for your review. I want to sincerely apologize for the room and amenity issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. I hope that you were still able to enjoy your time in Leland. Barry Eagle, Owner

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Barry Eagle on Jun 12, 2023
Thank you for your rating. Barry Eagle, Owner

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Barry Eagle on Jun 9, 2023
Thank you for your rating. Barry Eagle, Owner

8/10 Good

Edwin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Barry Eagle on Jun 11, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful. Always had a smile on their face and willing to help. I recommend for anyone coming to the area to stay here!! 5 Stars!!
Stayed 1 night in Jun 2023
Response from Barry Eagle on Jun 5, 2023
Thank you for your review. I am happy to hear that you enjoyed my friendly and helpful staff! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Tiquan

Stayed 1 night in Jun 2023
Response from Barry Eagle on Jun 6, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Kimberly

Stayed 3 nights in May 2023
Response from Barry Eagle on Jun 1, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Jaycee

Stayed 2 nights in May 2023
Response from Barry Eagle on Jun 7, 2023
Thank you for your rating. Barry Eagle, Owner

2/10 Terrible

Tristan

Stayed 1 night in May 2023
Response from Barry Eagle on May 17, 2023
Thank you for your rating. We are sorry to read that your expectations were not met during your stay. We ask that you please reach out to the hotel to discuss your stay further. Barry Eagle, Owner

10/10 Excellent

Thais

Traveled with family and small children
Liked: Cleanliness, staff & service
Property in process of being remodeled but would definitely recommend and stay again. Wonderful dad and breakfast!
Stayed 3 nights in May 2023
Response from Barry Eagle on May 16, 2023
Thank you for your review. I am happy to hear that we exceeded your expectations during your stay and our staff was accommodating! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff were so nice and great.
Stayed 3 nights in May 2023
Response from Barry Eagle on May 9, 2023
Thank you for your review. I am happy to hear that our staff was friendly and accommodating! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Edna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay
Stayed 2 nights in May 2023
Response from Barry Eagle on May 5, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Our room was a bit tired looking, but it looked like the hotel was getting updated.
Stayed 1 night in Apr 2023
Response from Barry Eagle on May 2, 2023
Thank you for your rating. We are sorry to read that your expectations were not met during your stay. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

4/10 Poor

Andrea

Traveled with partner
Booked for the wrong day. And unable for cancellation
Stayed 1 night in Apr 2023
Response from Barry Eagle on Apr 27, 2023
Thank you for your review. Your feedback will be addressed with our on-site team so that we will improve in the future.

8/10 Good

Michael

Stayed 1 night in Apr 2023
Response from Barry Eagle on May 15, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Barry Eagle on May 5, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to hwy. convenient to everything.
Stayed 1 night in Apr 2023
Response from Barry Eagle on Apr 15, 2023
Thank you for your review. I am happy to hear that you enjoyed our hotels location! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. The rooms were a bit dated. I understand they've started a renovation project. The staff were friendly and very nice. The cons, very difficult to access from the main road. You actually access the property from an adjacent shopping center. Also, there's no charging station for electric vehicles. Overall, id give it an 8 out of 10.
Stayed 4 nights in Apr 2023
Response from Barry Eagle on Apr 10, 2023
Thank you for your review. I am glad to hear that enjoyed the property! However, I want to sincerely apologize for the location and charging station issue that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Eugene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Barry Eagle on Mar 31, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Barry Eagle on Apr 19, 2023
Thank you for your rating. Barry Eagle, Owner

4/10 Poor

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very unhappy that the pool wasnt working and we werent notified. I only booked this room like 2 weeks ago. I would have never booked it
Stayed 1 night in Mar 2023
Response from Barry Eagle on Mar 15, 2023
Thank you for your review. I want to sincerely apologize for the pool issue that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
We just stayed one night. The hotel was nice, the rooms were clean and comfortable. Nice size rooms too.
Stayed 1 night in Feb 2023
Response from Barry Eagle on Feb 21, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Response from Barry Eagle on Jan 25, 2023
Thank you for your rating. Barry Eagle, Owner

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Fine
The hotel was fine however smelled very smoky in our room so made us have alergie symptoms .
Stayed 2 nights in Jan 2023
Response from Barry Eagle on Jan 23, 2023
Thank you for your review. I appreciate your feedback in your survey and we will use this information to continue to grow and provide a better experience for our guests. We hope you will consider staying with us again the next time you stay in the area. Barry Eagle, Owner

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Barry Eagle on Jan 17, 2023
Thank you for your rating and review. Barry Eagle, Owner

10/10 Excellent

Brian L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Response from Barry Eagle on Jan 11, 2023
Thank you for your rating and review! Barry Eagle, Owner

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The furniture in the room is very uncomfortable for a 78 yr old man. Had a hard time getting in and out of the couch.
Response from Barry Eagle on Dec 29, 2022
Thank you for your rating and review. We appreciate your feedback and will use this to grow as a company. Barry Eagle, Owner

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Stay
Overall 9/10 experience. We stayed Christmas night to visit family in the area. The first room we were given smelled like a smoke stack , but the office attendant quickly offered another room once I communicated the issue. Room was spacios, and clean. Breakfast was good too. We would definately stay again . Hopefully they will crack down on the smoking in a non smoking hotel .
Stayed 1 night in Dec 2022
Response from Barry Eagle on Dec 27, 2022
Thank you for your review. I am glad to hear that you enjoyed your overall stay! However, I want to sincerely apologize for the smoking issue that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

2/10 Terrible

Mary

Liked: Staff & service
Disliked: Cleanliness
The girl, Allie, at the front desk was great, super nice and friendly. However, the carpet in the room was absolutely filthy, there was a small stain on the sheets and the sheets were not freshly washed, old residue on the coffee pot, and an overwhelming smell of marijuana in the hallway. I stayed for 15 minutes and checked back out informing Allie of the conditions. This is the 2nd time in 2 months that i have been very disappointed in a Holiday Inn Express and I will not stay in one again or recommend it. I requested a full refund and i expect to get it.
Response from Barry Eagle on Dec 16, 2022
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I greatly appreciate you bringing to my attention some of the issues you encountered. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall.  Barry Eagle, Owner