Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Knights Inn Lethbridge

2 out of 5
Knights Inn Lethbridge
1026 Mayor Magrath Dr S, Lethbridge, AB

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 189 reviews" "
Rating 8 - Good. 82 out of 189 reviews" "
Rating 6 - Okay. 36 out of 189 reviews" "
Rating 4 - Poor. 12 out of 189 reviews" "
Rating 2 - Terrible. 16 out of 189 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage, ice maker didnt work refrigerator behind the ice maker was dirty. Not a nice site.
Stayed 1 night in Mar 2024
Response from Laura on Mar 20, 2024
Mary thank you for the review. I am sorry we did not meet your expectations. We will use your comments to make improvements. Unfortunately our ice machine is located outside and is shut off during the winter. It will be operational once the weather warms up.

2/10 Terrible

cindy

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were told to make sure to not smoke in this nonsmoking room. That's fine. We are nonsmokers. After being in the room for 15 minutes, we could not breathe as there seemed to be a cigarette smoke smell that became unbearable! We had to leave.
Stayed 1 night in Feb 2024
Response from Laura on Feb 26, 2024
Thank you for the review. We appreciate the feedback.

2/10 Terrible

Felisha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Laura on Jan 9, 2024
Felisha thank you for the review. I am sorry we didn't meet your expectations. We appreciate all feedback from our guests and use this feedback to make improvements.

4/10 Poor

Reg

Disliked: Cleanliness, property conditions & facilities
First off there was no lock on the door. Then the linens were dirty, the heater didn't work (we froze), the tub had mild along the edge, the plug didn't work and the toilet didn't flush.
Stayed 1 night in Dec 2023
Response from Laura on Dec 24, 2023
Reg thank you for the review. We appreciate all feedback from our guests and use this feedback to make improvements.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Laura on Dec 20, 2023
Thank you Paul for the review. I am happy that you enjoyed your stay with us and I hope to see you again in the future.

4/10 Poor

Destany

Disliked: Amenities, property conditions & facilities
It was okay
Stayed 1 night in Dec 2023
Response from Laura on Dec 12, 2023
Thank you for your review. We appreciate all feedback from our guests.

6/10 Okay

Jennifer

Stayed 2 nights in Nov 2023
Response from Laura on Nov 21, 2023
Thank you for the review. We appreciate it and hope to see you again in the future.

2/10 Terrible

Darryl

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Smelly cold room, TV didn't work. Mold all around the bathtub. Changed rooms, smelled a little better but still cold. Tv worked but there was no coffee and no continental breakfast as advertised. Mold around that tub as well. I wouldn't stay there again. The staff was friendly though.
Stayed 2 nights in Oct 2023
Response from Laura on Oct 22, 2023
Darryl thank you for the review. We appreciate the feedback and will use your comments to improve guest experience.

6/10 Okay

Bence

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laura on Oct 22, 2023
Thank you Bernice for the review. We appreciate all and any feedback from our guests.

6/10 Okay

Noella

Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Laura on Oct 17, 2023
Thank you for staying with us. We appreciate the review and hope to see you again in the future.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed.
Stayed 1 night in Jul 2023
Response from Laura on Sep 22, 2023
Megan thank you for your review. I am happy to hear we were able to meet all your needs.

8/10 Good

JOHN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost-effective place to stay
Overall, our stay was quite adequate. We were only in the room to sleep and shower. There were times when there was a fair amount of road noise, but that was easily blocked by running the A/C. The A/C was quite a bit louder than optimal but did provide sufficient white noise to make sleeping reasonably easy.
Stayed 2 nights in Sep 2023
Response from Laura on Sep 18, 2023
John thank you for the review. I am happy to hear you had an enjoyable stay and look forward to your next stay. We appreciate the feedback.

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from Laura on Sep 19, 2023
Thank you Richard for the review. We appreciate all feedback from our guests.

8/10 Good

Noella

Stayed 1 night in Sep 2023
Response from LAURA on Oct 10, 2023
THANK YOU FOR THE REVIEW. WE APPRECIATE ALL FEEDBACK FROM OUR GUESTS.

6/10 Okay

Caitlin

Business traveler
My stay was pleasant enough. I asked for an early check in as I was supposed to be at the Tattoo Convention early and though they accommodated my request the manager made sure to mention she lost money not renting out my room the night before. It just made me uncomfortable.
Stayed 1 night in Sep 2023
Response from Management on Sep 17, 2023
Thank you for the review. I appreciate the feedback. There may have been some confusion when you checked in. You were told we held the room for you so you could check in early but nothing was said about loss of money for holding the room. I am sorry for the misunderstanding.

10/10 Excellent

Msafiri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building looks a bit dated but seems to have been recently renovated. Generally PK. Very friendly staff and Management!
Stayed 3 nights in Aug 2023
Response from Laura on Sep 5, 2023
Thank you for your review. We appreciate the kind words and strive to give all our guests a pleasant stay. We hope to see you again.

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Laura on Aug 30, 2023
Patrick thank you for your review. We appreciate the feedback. Looks like you had an enjoyable stay. We hope to see you again in the future.

6/10 Okay

Kimberly

Stayed 1 night in Aug 2023
Response from Laura on Sep 15, 2023
Thank you for the review. We appreciate the feedback.

10/10 Excellent

Sylvia

Stayed 1 night in Aug 2023
Response from Laura on Sep 13, 2023
Thank you Sylvia for the review. We appreciate all feedback from our guests. We look forward to seeing you again in the future.

10/10 Excellent

Sylvia

Stayed 1 night in Aug 2023
Response from Laura on Sep 13, 2023
Thank you for the review. I am glad you had an enjoyable stay.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice room. Clean. Friendly staff. Close to hospital where I was visiting a friend.
Stayed 1 night in Aug 2023
Response from Laura on Aug 13, 2023
Silvia I am happy to hear that you had an enjoyable stay. We appreciate the feedback and hope to see you again in the future.

10/10 Excellent

Nikki

Stayed 2 nights in Aug 2023
Response from Laura on Sep 2, 2023
Thank you for your review. I am happy to see you had an enjoyable stay. We appreciate the feedback.

2/10 Terrible

ROSE-MARIE

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I did not get anything that i paid for i am handicap they put me on the second floor no elevator Housekeeping came and changed sheets and put a stained dirty back on i will never recommend them or use them again
Stayed 3 nights in Aug 2023
Response from Laura on Aug 8, 2023
Rose-Marie thank you for the review. We appreciate all feedback from our guests. Unfortunately when you checked in there were no ground floor rooms available and as the hotel was fully booked we had no room available to move you to until the next day. We did not receive a special request for you asking for a ground floor. Please call us ahead directly for any special requests.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in Lethbridge
Had a good time the pubs nearby were good too
Stayed 1 night in Aug 2023
Response from Laura on Aug 7, 2023
Mark I am happy to hear you had an enjoyable stay. Thank you for the review. We hope to see you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy!
We had to put a chair in front of the door because there was not a security lock on the door. Not clean would not stay there again.
Stayed 1 night in Jul 2023
Response from Laura on Aug 6, 2023
Thank you for your review. We will use your comments to improve customer experience. I will be speaking with my housekeeping staff about the room as this is not satisfactory. It is my understanding it is the dead bolt that was not working however the lock to the door did work. I will have refer this to maintenance to fix the issue. I am sorry you did not have the best experience.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Laura on Jul 30, 2023
Thank you for the review. We appreciate any feedback from our guests. Looks like you had an enjoyable stay. We hope to see you again in the future.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office staff was excellent and friendly
Stayed 1 night in Jul 2023
Response from Laura on Jul 25, 2023
Gene thanks for the awesome review. I appreciate the feedback and will let the staff know what a great job they are doing. I hope to see you again.

8/10 Good

Kathy

Stayed 1 night in Jul 2023
Response from Laura on Aug 11, 2023
Kathy thank you for the review. We appreciate all feedback from our guests. We hope to see you again.

8/10 Good

Haim, Scarborough

Liked: Cleanliness, staff & service
Nice .clean and accessible.
Stayed 1 night in Jun 2023
Response from Laura on Jun 27, 2023
Haim thank you for the review. I am, so happy to hear the rooms were nice and clean. I will pass on your kind words to my housekeeping staff. We hope to see you again in the future.

10/10 Excellent

Neva

Liked: Cleanliness, staff & service, property conditions & facilities
Nice folks, good sense of humour, facilities were clean, plentiful supplies, great bed
Stayed 1 night in Jun 2023
Response from Laura on Jun 6, 2023
Thank you Neva for the awesome review. My staff will be pleased to know they have been doing a great job.We appreciate the feedback.

6/10 Okay

Fred

Traveled with family
Okay for a quick night
Stayed 1 night in May 2023
Response from Laura on Jun 1, 2023
Thank you for your review. We appreciate all feedback from our guests. We hope to see you again in the future.

8/10 Good

Albert

Stayed 2 nights in May 2023
Response from Laura on Jun 21, 2023
Thank you for the review Albert. All feedback is appreciated. Looks like you had a good stay. Thanks for staying with us and we hope to see you again in the future.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and quiet building. Clean and nice they allowed dogs.
Stayed 1 night in May 2023
Response from Laura on May 22, 2023
Jenny thank you for the great review. We appreciate all feedback from our guests. We believe that your pet is a part of your family and are happy to have them come stay with you. We hope to see you again.

8/10 Good

Lotario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to say.
Stayed 2 nights in May 2023
Response from Laura on May 20, 2023
Lotario thank you for the review. I am happy to hear you enjoyed your stay. We hope you will come and stay with us in the future.

10/10 Excellent

cornell

Liked: Cleanliness, staff & service, property conditions & facilities
Good price clean good staff
Stayed 1 night in May 2023
Response from Laura on May 15, 2023
Cornell thank you for the review. We appreciate your feedback. We are pleased to see you had a great stay. We hope to see you again in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price, nice people, good location.
Stayed 1 night in May 2023
Response from Laura on May 12, 2023
Kevin thank you for the review. We value the kind words and I will let my staff know what an awesome job they are doing. We hope to see you again in the future.

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the front desk was amazing, place was very clean but dated good enough for the one night I stayed.
Stayed 1 night in May 2023
Response from Laura on May 10, 2023
Thank you Troy for the awesome review. We appreciate the feedback. I will relay to the housekeeping staff the wonderful job they are doing. We hope to see you again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Laura on May 10, 2023
Thank you Chris for your review. I am pleased to see you had a great stay with us and hope to see you again in the future.

8/10 Good

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, for one night was good.
Stayed 1 night in May 2023
Response from Laura on May 8, 2023
Thank you for your review. We appreciate all feedback from our guests. I am happy to hear you enjoyed your stay and we hope you will return.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moving adventure
Hotel is very clean. Even saw front desk staff outside sweeping parking area & picking up loose litter. That was very impressive!!!
Stayed 3 nights in Apr 2023
Response from Laura on May 3, 2023
I am very pleased that you enjoyed your stay. I will relay this to all of my staff. We hope you will come and stay with us again in the future.

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean the hot water took a bit of time to get hot but represented no probem the street noise was evident but was to be expected, would book again if we came down in the off season as we stay in our rv during the summer
Stayed 2 nights in Mar 2023
Response from Laura on Mar 24, 2023
Louise I am happy to hear you enjoyed your stay and we look forward to seeing you in the future.

2/10 Terrible

Marc

Stayed 1 night in Mar 2023
Response from Laura on Mar 21, 2023
I am sorry you were unhappy with your stay. If you wish to speak with me about your stay please contact the front desk. We would like to hear back from you so that we can make improvements. We strive to make every guests expedience a great one.

6/10 Okay

Jayden

Stayed 2 nights in Feb 2023
Response from Laura on Mar 23, 2023
Thank you for the review. We appreciate any feedback from our guests. I hope to see you again in the future.

4/10 Poor

David

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arrived and there was no heat on in the room during a -20c night. Had to spend the might in winter clothing while heating the room.
Stayed 2 nights in Feb 2023
Response from Laura on Feb 28, 2023
I am sorry this happened to you. If you had of contacted the front desk we could have fixed the problem. There is someone available 24 hours a day for situations like this.

8/10 Good

Rae-ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove all the way from Salt Lake, was pretty exhausted, it was late, the on-site manager was super helpful and kind🙏
Response from Laura on Feb 26, 2023
Thank you for your kind words. It is greatly appreciated. I am happy to hear you had a great stay. We hope to see you again in the future.

8/10 Good

Shirley, Swift Current

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Friendly staff.
Stayed 1 night in Feb 2023
Response from Laura on Feb 25, 2023
Thank you for the review. We hope to see you again in the future.

8/10 Good

Dawn

Traveled with family
Liked: Amenities, property conditions & facilities
Place was clean and nice... beds are hard as rocks. If you like hard beds then you'll like it, I personally had an awful sleep.
Stayed 1 night in Jan 2023
Response from Laura on Jan 22, 2023
Thank you for the review. I am happy to hear that the place was nice and clean. We hope to see you again in the future.

8/10 Good

Winnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2023
Response from Laura on Jan 22, 2023
Thank you for your review. We appreciate all feedback from our guests and hope to see you again in the future.

8/10 Good

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable!
Stayed 1 night in Dec 2022
Response from Laura on Dec 30, 2022
Thank ;you for the review. We appreciate all feedback from our guests and hope to see you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Solid for a nights stay
Older property but well maintained for it's age. Very clean. Good value for the price paid. Only odd thing was there was no Ice machine (maybe shut down for winter).
Stayed 1 night in Dec 2022
Response from Laura on Dec 12, 2022
Kevin thank you for the review. I am happy to read that you enjoyed your stay and that it was very clean. I will pass on your kind words to my housekeeping staff. And you are correct our ice machine is shut down for the winter as it is located outside.