Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel yet in 3 years

Posted Oct 21, 2014
Pros: Breakfast, staff and cleanliness
Cons: Access from the highway!!!
I would have gave all 5s but our door got stuck and had to go downstairs twice until the staff put some muscle into it for it to open. Couldn't risk damaging hotel property!!! Other than that, hotel was excellent. Location was a little weird because when we got off the highway we had to drive in the other direction then do a U-turn to get to the hotel. Best breakfast I ever had at a hotel!!! Hopefully I can find a discount to go back one day!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Humble, TX

Nice hotel and good price

Posted Oct 20, 2014
Pros: I loved that this is a smoke-free hotel.
Cons: There were no paper towels in the restrooms in the lobby. There was a motion sensor type electric hand dryer but it took a long time to dry my hands.
Location: There were many restaurants to choose from nearby.
We arrived a few hours early and the hotel allowed us to check-in early and upgraded our room at no additional charge.
2 out of 5
by A verified traveler

Posted Sep 10, 2014
Paid for the master suite with jacuzzi. Immediate smell of mildew and very uncomfortable setting.
Comment from Hotel Management
Sep 17, 2014 by Chris, Hotel Management
We apologize that we did not exceed your expectations during your stay here and apologize for any inconvenience this may have cause you. We would hope you would give us another chance and look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2014
Martha in the breakfast area was so very nice and helpful. She was very pleasant.
Comment from Hotel Management
Sep 17, 2014 by Chris, Hotel Management
We are so happy to hear that you had a great experience while staying with us and that you enjoyed Martha’s help in the breakfast area. We hope to see you again!
3 out of 5
by A verified traveler from abilene

Cleanliness and amenities

Posted Aug 24, 2014
Non skid shower mat moldy, no hair condition , advised front desk no response. Breakfast cold and nothing like the pictures they show. Coffee excellent !! Really like Best Western hotels but this one was below standard of the rest and hotel front desk really did not seem to care about customer service. Won't stay again , and I have to that area frequently
Comment from Hotel Management
Aug 28, 2014 by Chris, Hotel Management
We are sorry to hear that we did not exceed your expectations. We appreciate your feedback, as we are always looking to improve. Thank you and we hope that you would try us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sulphur, OK

Nice hotel, easy to get to

Posted Aug 22, 2014
Pros: Clean and comfortable, wonderful bed
Location: the hotel was very easy to get to and convenient for our needs. We were back and forth to family so didn't check out nearby activities.
Was there to visit family and my brother decided this is where we would stay. My room was very comfortable, a king junior. I liked that we had free breakfasts every morning so didn't have to rush to get food before starting the day.
Comment from Hotel Management
Aug 24, 2014 by Chris, Hotel Management
Thank you for the kind words! We are happy to hear you had such a lovely stay at our hotel and we hope to see you again!
4 out of 5
Recommended
for Families
by A verified traveler from Nebraska

Easy to find

Posted Aug 19, 2014
Pros: close to interstate
Location: Lots of restaurants nearby.
Had a nice stay. Enjoyed breakfast in the morning.
Comment from Hotel Management
Aug 21, 2014 by Chris, Hotel Management
We are happy to hear that you had a great experience while you stayed with us. We appreciate your kind words and look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Easy access to shopping and restaurants

Posted Aug 14, 2014
The staff were very friendly and helpful. Our room was clean and comfortable. The hotel was easy to find and close to good shopping and restaurants. I accidentally left my laptop in the room when I checked out. When I called about it several hours later, it was being held in the manager's office and was returned to me.
Comment from Hotel Management
Aug 17, 2014 by Chris, Hotel Management
Thank you for the kind words! We are so happy to hear that your laptop was returned to you and you had such a wonderful experience while staying with us! We hope to see you again the next time you are in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great place to stay

Posted Aug 12, 2014
Pros: Free WiFi, the extra sofa pull out bed, Bathroom provided shampoo, conditioner, body soap, hairdryer, Plus the complimentary water and coffee.
Cons: Nothing, it's PERFECT!
Location: Conveniently next to Hwy 35E, located near stores, restaurants, and Mall
Staff greeted us with friendly smiles, Hotel is very clean, Rooms are very warm and inviting and Beds are so comfy. Pool is guarded by code access and is clean, Breakfast was Awesome! We will not stay anywhere else other that this Best Western Plus Hotel, when traveling to Lewisville.
Comment from Hotel Management
Aug 16, 2014 by Chris, Hotel Management
We are thrilled to hear your stay was perfect! We here at the Best Western, take pride in providing our guests with best experience possible. Thank you for taking the time to write such a nice review. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 8, 2014
It's a good place for business travelers. Good breakfast and comfortable bed.
Comment from Hotel Management
Aug 11, 2014 by Chris, Hotel Management
Thank you for choosing our hotel. We are happy to hear you had a great experience at our hotel and look forward to seeing you again!