Ratings based on 228 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom north texas
The room needs to be ready in timePosted Mar 22, 2015
Pros: The bed was really good and the room was clean
Cons: Yes costumer services
Location: Very good I like it
The room wasn't ready on time and one person on the from desk was mean and not friendly at all,over all every thing us was ok
for Everyoneby A verified travelerfrom Texas
Easy to get to and right off the highwayPosted Mar 16, 2015
Pros: Location, Room size, Breakfast
Cons: Pool and hot tub temps
We got a room at this hotel for one night while on spring break. The hotel was centrally located for all of the things we did the two days we were in the DFW area. I was pleasantly surprised when we got into our room when it had two beds and a couch. Reason I say this is that we have 5 people in our family and the couch provided an extra sleeping spot for someone so that we didn't all have to crunch into two beds. Indoor pool was nice but a little cold and hot tub was a little too warm for me. Breakfast had lots of options, waffles, eggs, sausage, cereals and bread/toast/bagels. Overall I was really pleased.
for Everyoneby A verified travelerfrom The Woodlands, TX
Ok for the price.Posted Dec 17, 2014
Not luxurious. Some hairs seen in the bathroom next to the shower. Mattress sank in the middle. It was a low price but I expected a little better.
Comment from Hotel Management
Dec 20, 2014 by Manager, Hotel Management
Dear Alex, Thank you for taking the time to review your stay at the Comfort Suites Vista Ridge Mall Lewisville. I'm sorry to hear that the cleanliness of our hotel did not meet your expectations. We always strive to impress our guests, and I'm sorry we came up short. I have shared your comments with my housekeeping staff to ensure that any deficiencies are corrected. I hope that you will allow us another chance to earn your business on your next trip to the area. Sincerely, Alyssa R. General Manager
for Familiesby Kennedyfrom Norman, OK
Black Friday success stay!Posted Dec 1, 2014 on Hotels.com
we went to do some Black Friday shopping and needed a nice hotel to stay for the night. This was a great location! great rooms, tasty breakfast, working hot tub!! The elevator was a tad bit scary, just kinda jolty. Overall, a very nice stay and would stay again! Thank you!
for Everyoneby A verified traveler
Posted Nov 15, 2014
Rooms were clean. The bed was very comfortable and it was nice to have the choice of a soft or firm pillow. The continental breakfast was good.
for Everyoneby A verified travelerfrom Lubbock, TX
Posted Nov 10, 2014
Staff very friendly. Nice location. Clean & comfortable.
for Familiesby Markfrom Missouri
Not so great deal.Posted Nov 10, 2014 on Hotels.com
Room had a musty smell, bathroom tile was cracted, loose, and sharp. Front desk reception couldn't care less about providing service. Price was too high for what you get.
Comment from Hotel Management
Jan 24, 2015 by Manager, Hotel Management
Dear Mark, Thank you for your comments surrounding your recent stay at the Comfort Suites Vista Ridge Mall Lewisville. I'm sorry to hear that your overall experience and the service provided by our front desk was less than exceptional. I have shared your comments with my staff to ensure that future guests do not have the same experience. Please allow us the chance to make up for this on your next trip to the area. Sincerely, Elizabeth W. Property Support Manager
for Couplesby gregfrom East Texas
NASCAR WeekendPosted Nov 5, 2014 on Hotels.com
Stayed there for Nascar weekend. Clean room, friendly service and a great hot breakfast. We will stay there next time.
for Familiesby A verified traveler
Great location, hotel very cleanPosted Nov 5, 2014 on Hotels.com
Enjoyed staying there. Everyone there was friendly and accommodating.
for Familiesby Nitafrom Columbia, MO
Nice clean hotel.Posted Nov 4, 2014 on Hotels.com
Only problem was we were leaving early to catch a ship in Galveston and because it was a weekend there was no breakfast.