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Reviews of La Quinta Inn & Suites by Wyndham Lewisville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lewisville
1657 South Stemmons Fwy, Lewisville, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 653 out of 1001 reviews" "
Rating 8 - Good. 194 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

john

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tim B. General Manager on Mar 26, 2024
John - I am sorry you did not enjoy your stay. Our goal is a 5 -star review and I certainly wish that we had met our mark. We hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Delaney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, breakfast was good, rooms were nice. Great location easy access to the highway, shopping, and dining area. Only thing the parking is limited. But it’s a 10/10 great experience. Will be staying again very soon.
Stayed 2 nights in Mar 2024
Response from Tim B. General Manager on Mar 25, 2024
Delaney - Thank you so much for your stellar review! I will share with the team that they may continue to exceed expectations. We will look forward to serving you again soon!

10/10 Excellent

Renato fco.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Tim B. General Manager on Mar 25, 2024
Renato - I am always pleased to share 5-star reviews with my staff. They truly work tirelessly to provide a clean and sanitary environment with excellent and friendly service. Thank you for allowing us the opportunity to serve you.

6/10 Okay

Gerald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Tim B. General Manager on Mar 25, 2024
I am saddened that you did not fully enjoy your stay. I hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim B. General Manager on Mar 24, 2024
Shaneka - Thank you for taking the time to provide a positive review. We are pleased that we met our goal of a perfect 5-star stay. We appreciate and value you as a guest and thank you for your business! Look forward to serving you again in the future.

10/10 Excellent

Jazmin

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Clean, room looked like pictures on the website! Breakfast was good, I was really impressed.
Stayed 2 nights in Mar 2024
Response from Tim B. General Manager on Mar 22, 2024
Jazmin - We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.Sincerely,

10/10 Excellent

Efia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always A pleasure staying here.
Stayed 1 night in Mar 2024
Response from Tim B. General Manager on Mar 22, 2024
Efia - We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.Sincerely,

10/10 Excellent

Latrisha

Stayed 7 nights in Mar 2024
Response from Tim B. General Manager on Mar 18, 2024
Latricia - We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.Sincerely,

10/10 Excellent

Mr.Tr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool spot to chill and relax.
Stayed 2 nights in Mar 2024
Response from Tim B. General Manager on Mar 13, 2024
Mr. Tr - Thank you for the 5 star review. That is our goal with each guest and I am pleased that we exceeded expectations and provided a perfect stay! We will look forward to serving you again in the future.Sincerely,

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tim B. General Manager on Mar 12, 2024
Alejandro - We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.Sincerely,

10/10 Excellent

Candace

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated pool
Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Mar 9, 2024
Candace - perfect 10! We appreciate your business and look forward to serving you again. Safe Travels –We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.Sincerely,

10/10 Excellent

Nayram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond what I expected!! Will definitely stay again
Stayed 1 night in Mar 2024
Response from Tim B. General Manager on Mar 9, 2024
Nayram - Thank you for the time that you took to provide feedback on your stay! We sincerely appreciate your positive review as it is a great tool to use to continue to motivate our team in remaining vigilant in maintaining a clean and sanitary environment for our valued guests. We will look forward to serving you again in the future!

10/10 Excellent

Controversy

Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Mar 26, 2024
Controversy - We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.

10/10 Excellent

Mary

It was clean and beds are comfortable
Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Mar 6, 2024
I am always pleased to share 5-star reviews with my staff. They truly work tirelessly to provide a clean and sanitary environment with excellent and friendly service. Thank you for allowing us the opportunity to serve you.

10/10 Excellent

Valerie

Traveled with family and small children
Liked: Amenities
Check in was easy and quick. Stay was great and comfortable.
Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Mar 6, 2024
Valerie - Thank you so much for your stellar review! I will share with the team that they may continue to exceed expectations. We will look forward to serving you again soon!

8/10 Good

Kyungtae

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The door is not quite fit with frame, thin wall. Able to hear every noise from other room and hallway. But the facility is clean and new. The staffs were nice.
Stayed 2 nights in Feb 2024
Response from Tim B. General Manager on Feb 24, 2024
Kyungtae - I am sorry you did not enjoy your stay. Our goal is a 5 -star review and I certainly wish that we had met our mark. We hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Justin

Liked: Staff & service, property conditions & facilities
Awesome place
Stayed 7 nights in Feb 2024
Response from Tim B. General Manager on Feb 22, 2024
Justin - Thank you for the 5 star review. That is our goal with each guest and I am pleased that we exceeded expectations and provided a perfect stay! We will look forward to serving you again in the future.

4/10 Poor

Micah

Disliked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Tim B. General Manager on Feb 24, 2024
Micah - We appreciate the time that you took to leave a review. We hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from Tim B. General Manager on Feb 22, 2024
Kayla - Thank you for the 5 star review. That is our goal with each guest and I am pleased that we exceeded expectations and provided a perfect stay! We will look forward to serving you again in the future.

10/10 Excellent

Misti

Traveled with family
Such a cute property and the indoor pool was a plus! Will be back to this location again! Everything was amazing- especially the hot (served) breakfast!
Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Feb 20, 2024
Misti - Thank you so much for taking the time to share your experience. We are appreciative of the positive review and will look forward to serving you again soon!

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff was very friendly and welcoming. Place was very clean and so pretty. Room was amazing. Very happy with my overall experience
Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Feb 20, 2024
Liliana - Thank you for the 5 star review. That is our goal with each guest and I am pleased that we exceeded expectations and provided a perfect stay! We will look forward to serving you again in the future.Sincerely,

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean and felt safe.
Stayed 2 nights in Jan 2024
Response from Tim B. General Manager on Feb 15, 2024
Amalia - Thank you for the time that you took to provide feedback on your stay! We sincerely appreciate your positive review as it is a great tool to use to continue to motivate our team in remaining vigilant in maintaining a clean and sanitary environment for our valued guests. We will look forward to serving you again in the future!

10/10 Excellent

JIN

Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Mar 22, 2024
Jin - We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.Sincerely,

8/10 Good

HYUNGJIN, RIDGEWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim B. General Manager on Feb 7, 2024
Hyungjin - We appreciate the time that you took to leave a review. We hope you will give us an opportunity to better serve you in the future.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Jan 2024
Response from Tim B. General Manager on Feb 5, 2024
Richard - Thank you for the review although I wished that we had met our goal of a perfect 5-star stay. The team works very hard to provide a very clean and sanitary environment and I am pleased that we succeeded in this. Hope to see you again soon.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Mar 20, 2024
Sarah - I am always pleased to share 5-star reviews with my staff. They truly work tirelessly to provide a clean and sanitary environment with excellent and friendly service. Thank you for allowing us the opportunity to serve you.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tim B. General Manager on Feb 4, 2024
John - I am sorry you did not enjoy your stay. Our goal is a 5 -star review and I certainly wish that we had met our mark. We hope you will give us an opportunity to better serve you in the future.

8/10 Good

Jo Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were friendly.
Stayed 2 nights in Jan 2024
Response from Tim B. General Manager on Jan 30, 2024
Jo Anne - Thank you for the review although I wished that we had met our goal of a perfect 5-star stay. The team works very hard to provide a friendly environment and I am pleased that we succeeded in this. Hope to see you again soon.

10/10 Excellent

patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and courteous. Very professional. Excellent service. Excellent breakfast.Very clean. I would be happy to stay there again.
Stayed 3 nights in Jan 2024
Response from Tim B. General Manager on Jan 30, 2024
Patrick - Thank you for the time that you took to provide feedback on your stay! We sincerely appreciate your positive review as it is a great tool to use to continue to motivate our team in remaining vigilant in maintaining a clean and sanitary environment for our valued guests. We will look forward to serving you again in the future!

10/10 Excellent

Song

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim B. General Manager on Jan 30, 2024
Song - Thank you for the 5 star review. That is our goal with each guest and I am pleased that we exceeded expectations and provided a perfect stay! We will look forward to serving you again in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim B. General Manager on Jan 28, 2024
Tracy - Thank you for the positive review! We appreciate the time that you took to rate us and look forward to serving you in the future!

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Wonderful lobby and breakfast area. Bar was closed, but didn't ask why. Clean, comfortable, quiet and modernized updates. Easy on and off I35.
Stayed 1 night in Jan 2024
Response from Tim B. General Manager on Jan 28, 2024
Dean - Thank you for the review although I wished that we had met our goal of a perfect 5-star stay. The team works very hard to provide a very clean and sanitary environment and I am pleased that we succeeded in this. Hope to see you again soon.

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Tim B. General Manager on Jan 28, 2024
Ariana - Thank you for taking the time to provide a positive review. We are pleased that we met our goal of a perfect 5-star stay. We appreciate and value you as a guest and thank you for your business! Look forward to serving you again in the future.

10/10 Excellent

Diedre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim B. General Manager on Jan 28, 2024
Diedre -Thank you for taking the time to provide a positive review. We are pleased that we met our goal of a perfect 5-star stay. We appreciate and value you as a guest and thank you for your business! Look forward to serving you again in the future.

10/10 Excellent

Ayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Thank for your service
Response from Tim B. General Manager on Jan 28, 2024
Ayanna - I am always pleased to share 5-star reviews with my staff. They truly work tirelessly to provide a clean and sanitary environment with excellent and friendly service. Thank you for allowing us the opportunity to serve you.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and its close to our sons home. Staff was very helpful and friendly. Our room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Tim B. General Manager on Jan 28, 2024
Sharon - I am always pleased to share 5-star reviews with my staff. They truly work tirelessly to provide a clean and sanitary environment with excellent and friendly service. Thank you for allowing us the opportunity to serve you.

4/10 Poor

Liberty

Stayed 1 night in Jan 2024
Response from Tim B. General Manager on Feb 4, 2024
Liberty - I am sorry you did not enjoy your stay. Our goal is a 5 -star review and I certainly wish that we had met our mark. We hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Kimberlyn

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for a quick weekend getaway. Breakfast was great, very nice staff, clean room. This is weird, but hotel shampoo is usually horrible! They're toiletries from facial lotion, toilet paper, shampoo was amazing! Didn't feel cheap at all.
Response from Tim B. General Manager on Jan 12, 2024
Kimberlyn - We appreciate the time that you took to provide feedback and are pleased that we met our goal of a 5 star stay and review. Thank you for being a valued guest and we hope you will choose us again should your travels bring you this way.

10/10 Excellent

Michael, Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night, but for the most part the room i had was spacious! The area was ok.. Didnt get a chance to hit the bar area but it looked good!
Stayed 1 night in Jan 2024
Response from Tim B. General Manager on Jan 12, 2024
Michael - We were so pleased to have you as our guest and appreciate the time you took to leave such an awesome review! We will look forward to serving you again on your next visit.

10/10 Excellent

BENEDICT

Stayed 1 night in Dec 2023
Response from Tim B. General Manager on Jan 28, 2024
Benedict - Thank you for taking the time to provide a positive review. We are pleased that we met our goal of a perfect 5-star stay. We appreciate and value you as a guest and thank you for your business! Look forward to serving you again in the future.

10/10 Excellent

Nagaraju

Traveled with family and small children
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Tim B. General Manager on Jan 12, 2024
Nagaraju - Thank you so much for taking the time to share your experience. We are appreciative of the positive review and will look forward to serving you again soon!

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice staff I stay 3 days and I will be back
Stayed 2 nights in Dec 2023
Response from Tim B. General Manager on Jan 12, 2024
William - Thank you for the time that you took to provide feedback on your stay! We sincerely appreciate your positive review as it is a great tool to use to continue to motivate our team in remaining vigilant in maintaining a clean and sanitary environment for our valued guests. We will look forward to serving you again in the future!

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel about 20 days over the past few months for work. It’s great and I think the staff is great. I used to work for Wyndham on the timeshare side (Club Wyndham) and I’m surprised how different the personal touch is for frequent guests, but it’s still a good basic, safe hotel. As I said, the staff is great. Management is either invisible or not hands on. If you extend your stay, get new keycards. I got locked out. No one told me that I’d need new keycards. I’d like to give a shout out to the breakfast ladies, the common area guy, and all of the housekeepers. Engineering is clearly doing a great job as well, because everything works in and out of the rooms.
Stayed 4 nights in Dec 2023
Response from Tim B. General Manager on Jan 12, 2024
Melanie - Thank you for the time that you took to provide feedback on your stay! We sincerely appreciate your positive review as it is a great tool to use to continue to motivate our team in remaining vigilant in maintaining a clean and sanitary environment for our valued guests. We will look forward to serving you again in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Traveled for daughter birthday and loved this hotel will definitely be my spot when im traveling that way
Response from Tim B. General Manager on Feb 15, 2024
Robert - Thank you for the 5 star review. That is our goal with each guest and I am pleased that we exceeded expectations and provided a perfect stay! We will look forward to serving you again in the future.Sincerely,

10/10 Excellent

Oswaldo

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Tim B. General Manager on Jan 2, 2024
Oswaldo - Thank you for the positive review! We appreciate the time that you took to rate us and look forward to serving you in the future!

8/10 Good

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Tim B. General Manager on Jan 2, 2024
Abel - I am sorry you did not enjoy your stay. Our goal is a 5 -star review and I certainly wish that we had met our mark. We hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and excellent and quick service. Staffs polite and friendly.
Stayed 1 night in Dec 2023
Response from Tim B. General Manager on Jan 2, 2024
Rizwan - We were so pleased to have had you all as our guests. Thank you for the comments regarding the cleanliness, I will share with the team that they will continue to be vigilant. Thank you so much!

10/10 Excellent

Carla

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tim B. General Manager on Jan 2, 2024
Carla - Thank you so much for the time that you took to provide feedback on your stay. We are so glad that we met our goal of a perfect 10! We appreciate your business and look forward to serving you again. Safe Travels –

10/10 Excellent

JESICA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Dec 2023
Response from Tim B. General Manager on Dec 27, 2023
Jesica - Thank you for the time that you took to provide feedback on your stay! We sincerely appreciate your positive review as it is a great tool to use to continue to motivate our team in remaining vigilant in maintaining a clean and sanitary environment for our valued guests. We will look forward to serving you again in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The hotel was nice. Staff friendly
Stayed 2 nights in Dec 2023
Response from Tim B. General Manager on Dec 27, 2023
Michelle - Thank you so much for taking the time to share your experience. We are appreciative of the positive review and will look forward to serving you again soon!