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Reviews of Suburban Studios Lewisville

2 out of 5
Suburban Studios Lewisville
1920 Lake Point Dr, Lewisville, TX

Reviews

5.0
Rating 10 - Excellent. 22 out of 234 reviews" "
Rating 8 - Good. 47 out of 234 reviews" "
Rating 6 - Okay. 34 out of 234 reviews" "
Rating 4 - Poor. 36 out of 234 reviews" "
Rating 2 - Terrible. 95 out of 234 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

3.8/10

Amenities

4.6/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

linda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the worst establishment I have ever booked. Even for last minute reservations,it was over priced but sadly that was the least troublesome of our experience. The entire place smelled of something awful and is clearly infested with roaches. Roaches were seen crawling from the picture frames and even the drains. The bathroom and shower had visible mold. We left after only minutes of our intended 4 nights stay for fear of our health and safety.
Stayed 4 nights in Apr 2024

2/10 Terrible

Son

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived, no one was working I couldn’t get inside, I was stuck outside for over an hour, and it was pretty cool. When they came the staff say that my room is all ready and it’s very clean. My room was very dirty, the tv didn’t even work and there were no kitchen utensils for me to even boil water. I can go on and on but I don’t want to remember this place so I’m gonna leave this here. First and last time !
Stayed 10 nights in Nov 2023

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
Lady on front desk said I didn't have a reservation even when I showed her my co
Stayed 1 night in Feb 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Every staff member was excellent-especially Wade. Very helpful, cheerful and eager to help. The hallway flooring could use some repair, but the room was comfortable, and the rate was great.
Stayed 5 nights in Nov 2023

4/10 Poor

Nora

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was allowed to check my room before checking in. I was very dissatisfied with the room condition, and I was allowed to cancel my reservation without any charge
Stayed 7 nights in Nov 2023

2/10 Terrible

Jayden

Stayed 11 nights in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nonsense
They had have my room to someone else. And they were booked so I had nowhere to stay. They found me a place to stay but I couldn't check in until 3:00 that next day. So when I went to that hotel they said they could get me in that night however I had to pay $40 more.
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Liked: Staff & service

2/10 Terrible

Mariana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo está fatal primero no te explican que si quieres que te den toallas y sábanas y papel tiene un costo extra Ni en NY ni vegas me an salido con eso luego reservé por 11 noches no servia la chapa de mi puerta estuve una noche 3 horas fuera no hay recepción y un ruido muchos morenitos peleando y como no ay nadie en recepción gritan y es fatal eso la verdad un desastre ese lugar
Stayed 10 nights in Jul 2023

2/10 Terrible

Rick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place to stay, dirty and noisy. Police, ambulance and fire trucks were on site everyday the week I was there. Checked out early, couldn’t stay any longer.
Stayed 18 nights in Jun 2023

4/10 Poor

Stephanie

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
No water in the pool, no iron, no ice machine or ice trays, no coffee pot, 1 pillow per bed, no hair dryer, kitchenette with no kitchenware, shower that wouldn't turn off, and room door lock that wouldn't work. You go cheap, you get cheap.
Stayed 2 nights in Jul 2023

10/10 Excellent

Devin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent place but definitely not as good as the pictures

2/10 Terrible

Darquilla

Stayed 7 nights in May 2023

2/10 Terrible

Darquilla

Stayed 7 nights in May 2023

8/10 Good

Scott

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was good just had to wait for the toilet and microwave
Stayed 7 nights in Apr 2023

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting
Stayed 12 nights in Feb 2023

2/10 Terrible

Manuel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was loud, dirty, people hanging outside at night. Had to wait 45 min to get our room
Stayed 2 nights in Oct 2022
Response from Andrew on Nov 18, 2022
On behalf of the entire I would like to apologize for not exceeding your expectations. I do hope you give us another opportunity to exceed your expectations.

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Andrew on Nov 18, 2022
On behalf of the entire I would like to apologize for not exceeding your expectations. I do hope you give us another opportunity to exceed your expectations.

2/10 Terrible

Stuart

Stayed 2 nights in Oct 2022

10/10 Excellent

James

Stayed 7 nights in Oct 2022
Response from Andrew on Oct 28, 2022
On behalf of the entire team, I would like to thank you for staying with us here at the Suburban studios! We do hope you give us another opportunity to exceed your expectations!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Rooms. Bad Service.
It is not Extend Stay Americas; it is suburban extended stay. So don't go by the name. Condition of rooms is really bad. One word - filthy. Hygiene, cleanliness is missing. Lots of maintenance issues in the rooms. Staff is difficult to deal with.
Stayed 10 nights in Sep 2022
Response from Andrew on Oct 28, 2022
On behalf of the entire team, I would like to apologize for not exceeding your expectations. We do hope you give us another opportunity to exceed your expectations.

2/10 Terrible

Kara

Stayed 1 night in Oct 2022

8/10 Good

JAMES

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

mark

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty.
Stayed 3 nights in Jun 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Reginald

Stayed 1 night in Jun 2022

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Never again
Dirty and dark …. Trash outside. Roaches and gnats ….. horrible place … old and rusty stove ….. bars on office …. Should be closed down …
Stayed 7 nights in Jun 2022

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Josefina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Upon check in I was asked to check the room to make sure it was okay. I have never had that happen. When I checked it seemed okay but I was also exhausted and didn’t look very well. Once my husband went in he saw the door latch was broken, there was holes in the wall. A drawer in the kitchen was missing and there was boogers on the walls. The door to the bathroom lock was also broken. I asked if they could fix the latch and was told not until the next day. It was not suitable for a family. I was very disappointed. I’ve asked for a refund from the manager who said she would only refund me one night of my two night stay. I would not recommend this to anyone at all. The pool was also closed.
Stayed 2 nights in May 2022

2/10 Terrible

Tiffany

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve ever stayed at, not worth it.
DO NOT STAY HERE! Here’s my experience after booking a two night stay via hotels.com Got a call at 8:46pm confirming my arrival time, I had traveled from North Carolina and was still 3-4 hours away but they just wanted to see when I would arrive. I thought that was nice as they told me where to find after hours number to call when I got there to get my key. I arrive and call at 12:53am and a guy says he’d be right down. He checks me in and says I’m the last customer he was waiting on now he could go to sleep. I get to my room (pictured) where I see the bed has one single pillow and no blanket. Just a thin sheet on the bed with the one pillow. The bathroom is very outdated desperately needing repair in the shower. I tried to turn the tv on with the remote and it wouldn’t work, pushed button on tv only to see foreign language french I think. That’s when I realized (pictured) the cable box is missing from the room so couldn’t even use the tv. I’m tired, it’s late and I decide to deal with it for one sleep. Bed was not comfy, one pillow made my shoulder hurt because it was not comfy either. Was really cold all night with only the sheet. About 9am I pack up and go downstairs to ask for a refund for the second night as I did not want to stay there again. Explained about the tv and bedding and was told I should have asked. I’ve stayed in hundreds of hotels and never have I needed to ask for a simple blanket and more pillows it should have already come with.
Stayed 2 nights in May 2022

2/10 Terrible

Sun

Disliked: Cleanliness, amenities, property conditions & facilities
Couldn’t even check in
Stayed 1 night in May 2022
Response from Guest Relations on May 18, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly C. Guest Relations

2/10 Terrible

Cristina

Stayed 2 nights in Apr 2022

2/10 Terrible

Isaac

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
I couldn’t even check in- yet it was paid for, that’s for starters,
Stayed 4 nights in Apr 2022
Response from Guest Relations on May 18, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly C. Guest Relations

2/10 Terrible

Jeffery

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy, towel rack hanging on wall, exposed outlets with wires protruding, no blankets, no bedspread, paper and debris on floor, staff that didn't give a crap. Refused to stay there.
Stayed 1 night in Apr 2022
Response from Guest Relations on Apr 16, 2022
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

4/10 Poor

Criselda

Stayed 2 nights in Mar 2022
Response from Guest Relations on Apr 16, 2022
We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

2/10 Terrible

SUN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
COCKROACHES
Stayed 2 nights in Mar 2022
Response from Guest Relations on Mar 31, 2022
We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a Hilton, but not even a Motel 6 quality hotel
My trip started off rather odd. I arrived for check-in and the clerk was sitting in the lobby and it smelled of weed. He told me that it was the policy of the hotel that customers be allowed to review their room before accepting. He proceeded to give me a room key and allowed me to go up to the room. I should point out that during the check-in process I was the only white person checking in, none of the others checking in were allowed to view their room before paying. I can only assume that I was allowed to view the room first because I am white. The bed linens and towel (there was only 1 bath towel, no hand towels in either the bathroom or kitchen) were dirty. As I had already accepted the room, I chose not to complain about this issue. Instead, I went and bought my own stuff. There was only 1 pillow which was hardly a pillow at all. The floor was not carpeted and I understand that this means that it gets dirty easily. The next day, after my shower, I noticed that the bottoms of my feet were dirty from walking on the floor barefoot. The second night I was there, I had been out with my sister to see a movie and came back to find my keycard wasn't working. Luckily, someone had failed to lock the main doors. The emergency contact was hard to get a hold of, I called 20 times before I got an answer. My last issue was the lack of handicap accessibility. Not in the room, as I didn't have an accessible room, but in the parking. Few handicappe parking spots and none were ADA.
Stayed 4 nights in Mar 2022
Response from Guest Relations on Mar 31, 2022
We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

2/10 Terrible

Mario

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was filthy dirty this is a negative five star hotel. We were given a room that was filthy dirty. Cigarette butts in the toilet upon arrival and we noticed there was fresh blood splatter on a chair and mattress. We were given another room where we pull back the sheets and noticed at the foot of the bed there was blood on the mattress again. We ask for a full refund but have not received it as of now.
Stayed 2 nights in Mar 2022
Response from Guest Relations on Mar 31, 2022
We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

2/10 Terrible

Jesus

Stayed 1 night in Mar 2022
Response from Guest Relations on Mar 16, 2022
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

4/10 Poor

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuk
The room was dirty, there was one pillow on each bed. The walls were dirty and some were crusty. It was overall a pretty bad experience
Stayed 1 night in Mar 2022
Response from Guest Relations on Mar 31, 2022
We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

2/10 Terrible

Maria Fe

Stayed 3 nights in Feb 2022

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of comfort
The bed was off the rails there were no pillows on the there was only one towel in the bathroom and the floors were filled with dirt and grit ..
Stayed 1 night in Feb 2022
Response from Guest Relations on Mar 31, 2022
We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

2/10 Terrible

Muhammad

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel did not live upto the photos according to Expedia. The place just did not feel good to stay at unfortunately.
Stayed 1 night in Dec 2021
Response from Guest Relations on Jan 5, 2022
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

2/10 Terrible

Deborah L

I placed a no risk reservation, was not supposed to be charged for cancellation. Reservation was charged. I canceled How do I get money back?
Stayed 1 night in Dec 2021
Response from Guest Relations on Jan 5, 2022
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk is not man ed 24 hrs. The room comes with 1 towel 1 wash cloth and 1 hand towel. I traveled with my wife...not enough towels when i spoke to the front desk they said they were short towels. The room had 2 beds we only used one and it sank in the center very badly. Also first time i have gone to a hotel when they do not have a comforter, but a crappy blanket. Mold threw out the bathroom. Full size fridge was nice along with the microwave and stove top. There was a glass in the room. . Not at all clean. Lamp shades missing...would i stay again...yes if traveling alone
Stayed 1 night in Dec 2021
Response from Guest Relations on Dec 31, 2021
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

10/10 Excellent

Lachune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean n the people here showed good courtesy
Stayed 1 night in Dec 2021
Response from Guest Relations on Dec 31, 2021
We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations

2/10 Terrible

Jason

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They didn't have the room I booked and the rooms are awreck
Stayed 1 night in Dec 2021
Response from Guest Relations on Dec 28, 2021
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

2/10 Terrible

Evalena, Carson

Stayed 2 nights in Dec 2021