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Reviews of Clarion Hotel Conference Center - South

3 out of 5
Clarion Hotel Conference Center - South
5532 Athens Boonesboro Road, Lexington, KY

Reviews

6.8
Rating 10 - Excellent. 94 out of 411 reviews" "
Rating 8 - Good. 124 out of 411 reviews" "
Rating 6 - Okay. 97 out of 411 reviews" "
Rating 4 - Poor. 59 out of 411 reviews" "
Rating 2 - Terrible. 37 out of 411 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf outing had a great time
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in May 2018

2/10 Terrible

sandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
when we arrive on 6/4, the hotel was closed and no operation. we did not get notice from Expedia either and can we get refund for this hotel??
Stayed 1 night in Jun 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

4/10 Poor

Milton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unexpectedly BAD!!!
Overall condition of property was *very* poor -- hallways smelled of smoke, room was musty/moldy smelling, security latch broken off door, no security locks on outside hallway doors, pool not accessible, ice-maker broken, etc, etc. Hotel and rooms looked nothing like your photos. Immediately adjacent to highway (noisy) and several gentlemen's clubs. Main clientele appeared to be truck drivers. Not what I expected for a property billed as a "conference center".
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and welcoming staff
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Just passing through so was only there to sleep a few hours. But the beds had no blankets, only really old, thin sheets. They were able to get me a small blanket when I asked, but not a very comfortable night sleep
Stayed 1 night in May 2018

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Second choice of rooms clean, exterior of building had not been maintained, entry doors unsecured
Stayed 1 night in May 2018

2/10 Terrible

Bolo, traveller

Disliked: Cleanliness, staff & service, room comfort
Horrible night. Loud couple fighting, yelling, slamming doors from 2 AM to 4AM. Apparently had a gun. Police called. Front desk admitted they knew person(s). No compensation offered for horrible lack of security and sleep. Stay away from this place.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Hotel was very run down.
Had stayed there in the past and it wasn't in as bad of shape. It appeared as if they were going out of business. Very poor condition.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, large room with comfy seating, dirty molding in bathroom and very weedy landscaping.
Stayed 2 nights in May 2018
Response from Kimberly Lander on May 19, 2018
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for making me aware of this problems and I will be speaking with my Executive Housekeeper and Maintenance department on this matter. I am gad that you made us aware. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander

6/10 Okay

D, Barbourville, Ky

Liked: Staff & service, room comfort
Older hotel but being updated. Pool area nice. outside doors leading to room access hallway had notices on them to please close doors completely. this was not being done. so safety was an issue. on first arrival to room, our key wouldn't work. a maintenance man working down the hall promptly noticed and assisted us immediately, a big thank you to him!
Stayed 1 night in May 2018
Response from Kimberly Lander on May 19, 2018
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent

6/10 Okay

Yaya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was old. Smelled old. We went and ask for lysol. Bug were in light covers. Curtains were broken and hard to close. Could not print boarding passes because printer was out of ink. Would not recommend this hotel to anyone
Stayed 1 night in May 2018
Response from Kimberly Lander on May 19, 2018
Dear Traveler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for making me aware of these issues and I will be speaking with my department managers on this matter. I sincerely apologize . I am gad that you made us aware. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Missing faucet handle; no cover over light above sink. Poor surroundings. Poor outside maintenance.
Stayed 4 nights in Apr 2018
Response from Kimberly Lander on May 19, 2018
Dear Traveler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for making me aware of this incident and I will be speaking with my Maintenance Manager on this matter. I sincerely apologize for this mistakes and I am gad that you made us aware. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander

6/10 Okay

Verified traveler

Liked: Staff & service
OK Hotel
The hotel was average. The room was ok, but not super clean. The staff were friendly. It was an off the highway type hotel and it worked for my purposes. Was not there very much.
Stayed 1 night in May 2018
Response from Kimberly Lander on May 19, 2018
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for making me aware of this incident and I will be speaking with my Executive Housekeeper on this matter. I sincerely apologize for this mistake and I am gad that you made us aware. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
It was the worst experience ever. Dirty rooms unmade beds no hot water requested refund but was refused. Poor customer service.
Response from Kimberly Lander on May 5, 2018
Dear Traveler , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

2/10 Terrible

Amy, pittsburgh

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Outside doors didnt lock. Carpet was stained & dirty. Didnt do our room on day 2. No toiletries, luckily i had extra in my bag. Towels were rough thin & gray. Didnt replace the coffee supplies. OJ was AWEFUL, bacon & sausage were dripping in grease.
Stayed 3 nights in Apr 2018
Response from Kim Lander on May 5, 2018
Dear Guest , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay
nice place to stay and great eats right in the hotler
Stayed 1 night in Apr 2018
Response from Kim Lander on May 3, 2018
Thank You for the great review! Kind regards, Kimberly Lander

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The place stunk
The whole place stunk, smelly, musty, old and awful. I slept in my car. Disgusting
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 5, 2018
Dear Guest , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

2/10 Terrible

S, Indiana

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth your money
Room was dirty, not maintained, extremely overpriced. The lobby was nice. The room not so much. Hallway and room smelled of passed gas. Cobwebs all over the ceiling. Furniture was in poor shape. The paint was unmatched. Bathroom was gross and barely lit. Trim falling away fromthe wall. Ac shut off somewhere in the mid 70s. If this room was priced at$80 i would have been disappointed so at 175 i was furious. Was there for 10 minutes. Checked in, seen room, checked out. Waste of money waste of time. I will never stay at a Clarion again.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 5, 2018
Dear Traveler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very clean. Friendly staff. Comfortable bed. Tasty breakfast. Great location.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 3, 2018
Thank you for the rave review! Kind regards, Kimberly Lander

8/10 Good

Trailwulf, Midland, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel near the Interstate.
Comfortable and good value. Good restaurants about 5-8 miles away, which is a bit much after a days drive on the Interstate. Typical motel, indoor pool; only 5 foot deep but had it mostly to myself for a couple of afternoon hours.
Stayed 2 nights in Apr 2018
Response from Kimberly Lander on May 3, 2018
Thank you for the Great review!

6/10 Okay

Connie, New Jersey

Nice stay
The hotel was clean and comfortable. The drain in the tub was worse than slow, but usable. Breakfast was very good.
Stayed 1 night in Apr 2018
Response from Kim Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Reasonable motel on the way to smokey mountains
Everything was ok. Not outstanding but ok. Bed was good.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 19, 2018
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will stay with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Kimberly Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty. Stains on floor. Lighting was so dark hard to see to put makeup on in the morning. No extra toothbrush at front desk. Outside weeds growing all over and dirty. Breakfast mediocre.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

6/10 Okay

adam, lexington KY

Liked: Staff & service
Disliked: Property conditions & facilities
Decent hotel
The pool area was under maintenece but was still open. Seemed a little dirty. The gym area was very small. Overall the hotel did not feel like it was the cleanest. No bedbugs in the room. Small stain on one of the mattresses. Breakfast was decent. Hotel restaurant and bar had different hours than were advertised.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

10/10 Excellent

steve, lexingto, ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Staff is very friendly and eager to help! Good location. Clean and quiet.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 3, 2018
Thank you for the great review !

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hotel was dated. Staff very rude. Wouldn’t go back.
Response from Kimberly Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kimberly Lander on May 3, 2018
thank you for the great review !

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kimberly Lander on May 3, 2018
Thank You for the great review!

8/10 Good

grandma to 13, illinois

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was terrific! Friendly and helpful! The first impression of the room was great and honestly the room was clean and well appointed. However it was s cool night so I tried to turn on the heater and was concerned about the fact that the cord had been capped and taped. A picture is attached. Were it not for that, I’d have given the facilities 5 stars.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 3, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
I will never stay here again
Long story short we stay 5 days 4 nights and our room was only cleaned 1 time. We complained over and over nothing changed. It's old the building and rooms/hallways need updating. You'd do better booking with the Laquinta inn across the street, this was my first and last time staying at Clarion.
Stayed 4 nights in Apr 2018
Response from Kimberly Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

6/10 Okay

Nicole

Won’t be back
No light bulbs in the lamps, no batteries in the remote control for tv, no shower head on shower. Hot tub was shut down for VIP people only. Definitely wasn’t pleased.
Response from Kimberly Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

10/10 Excellent

Sandy , Kentucky

Liked: Cleanliness, staff & service, room comfort
Nice hotel and close to the interstate
Great full breakfast and heated indoor pool. Nice comfortable beds and friendly staff.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 3, 2018
Thank you for the great review !

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not the greatest hotel
We booked one night as a rest from a long trip. Pool was okay, but the hot tub and restrooms in the pool area were out of order. Our room was dirty and had a hole in the wall. Our friends room had a door that didnt lock properly. Our toilet didnt work properly. There is also a gentlemans club directly across the street and a lot of activity in the halls all night. The only great thing about our stay was the breakfast in the morning. There were a lot of options.
Response from Kimberly Lander on May 5, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to highways and downtown
Clean rooms, spacious, free-breakfast, on-site Bennigans; two swimming pools, one outdoors. Hotel is right off I-75, so it makes getting to places in and around Lexington very convenient
Stayed 2 nights in Mar 2018
Response from Kimberly Lander on May 3, 2018
Thank You for the great review!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in awful condition.
All pictures on line are not real time. Extremely damaged. Holes in walls pool area dirty rusty broke gate bathrooms not in service. Rooms were patched up. Awful unkept hotel.
Stayed 1 night in Apr 2018
Response from Kimberly Lander on May 3, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

2/10 Terrible

Durahansolo

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed at this hotel recently with my wife and two kids. When i walked into the elevator there was food on the floor that I assume came from the Bennigans restaurant that was on the first floor. There was a huge gap in the door to the room to the point where you could see the hallway and a soft kick could break through the door. Everything in the room seemed clean, but my sister-in-law who was staying in a different room said that they had to upgrade her room because the room they gave her wasn't cleaned. I will make sure that I never stay at this hotel again.
Stayed 1 night in Mar 2018
Response from Kimberly Lander on May 3, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent Clarion Hotel & Conference Center -South

6/10 Okay

Sandy, Michigan

Spring Break
We stayed 5 nights. Staff was pleasant and helpful. We did have to ask for refreshed towels every other day since they didn't come in while we were out. Good location to downtown Lexington. Easy drive. The Bennigan's downstairs was a mess though. All taps were flat, very few can/bottle beers available. Some staffing issues we were told. I believe it is independent of the hotel...but having a restaurant/bar is something I look for when I book a hotel...for the ease of a late dinner or a relaxing drink after a busy day.
Stayed 5 nights in Mar 2018
Response from Kimberly Lander on May 19, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for making me aware of this incident and I will be speaking with my Executive Housekeeper on this matter. I sincerely apologize for this mistake and I am gad that you made us aware. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander

8/10 Good

James

Liked: Cleanliness, staff & service
Response from Kimberly Lander on May 16, 2018
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for a great review! We hope to see you again soon. Kind Regards, Kimberly Lander

4/10 Poor

Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Not good
Never again - 3 stars?? Pool was over chlorinated and room smelled like chemicals. no way to open the window and we are on the ground floor. Leaks in the breakfast room ceiling. This place looks like it was a rundown motel that was converted into a 'Hotel'.
Response from Kimberly Lander on May 16, 2018
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No privacy
My room was downstairs and the blinds were white see through you could see in the room. It was very uneasy.
Stayed 1 night in Mar 2018
Response from Kimberly Lander on May 16, 2018
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for making me aware of this incident and I will be speaking with my Executive Housekeeper on this matter. I sincerely apologize for this mistake and I am gad that you made us aware. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerly, Kimberly Lander

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tv didn’t work we called front desk said they would send someone and never did we finally went to bed! The next morning went to breakfast they had run out of everything we went to McDonald’s.
Response from Kimberly Lander on May 16, 2018
Dear Guest , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for making me aware of this incident and I will be speaking with my Executive Housekeeper and my front desk clerks on this matter. I sincerely apologize for this mistake and I am gad that you made us aware. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Just passing through
We were just passing through the area on our way back home. The check in staff was very slow, but friendly. Thought it was pricy for the condition of the hotel. Would not recommend the Bennigans restaurant. Service was beyond slow there.
Response from Kimberly Lander on May 19, 2018
Dear Traveler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kimberly Lander Guest Service Agent

2/10 Terrible

Rachel

Disliked: Staff & service, property conditions & facilities
Worst Hotel I’ve Ever Stayed At
The facilities leave something to be desired! So many things were worn down or broken. The lights near the bed has a short in them. The handle on the faucet would fall off. The drop tile ceiling was covered in water marks. The gate to the pool fence was so rusted and warped, it wouldn’t open. There’s yellow police caution tape over both of the bathroom doors in the pool area and one across the entrance to the hot tub. I could go on and on and on. We tried to get some dinner at the Bennigan’s restaurant at 8pm last night but the doors were locked and I was told they are no longer serving food because the chef just quit. There’s a strip club at the entrance of the hotel. The front desk manager woke us up at midnight by knocking aggressively on the door just to confirm the name of the guests staying in the room. I mean it just doesn’t end! The only saving grace was that the place was clean.

8/10 Good

BRC , Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Easily accessible from interstate. staff cordial. Good breakfast. Restaurant at motel s l o w. Service
Stayed 2 nights in Mar 2018
Response from Kimberly Lander on May 16, 2018
Thank you ! We hope to see you again soon!

4/10 Poor

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worse Stay I Ever Had In A Clarion Hotel
It wasn't what I expected from a Clarion. I arrived early and no rooms were ready so I left and came back around 3:45 and was told there still wasn't any rooms ready. Finally after about 10 minutes they got a room. The next day we were out until 4:00 and returned to our room and no housekeeping had shown up yet. Finally at 7PM we went to the front desk and asked them for towels, soap and coffee. We were skipped that day. The entire time we were there the hot tub wasn't working. I did try the pool and the waster was cloudy and seems dirty. There were no pool towels there and the bathrooms were closed.
Stayed 3 nights in Mar 2018

8/10 Good

Bev, Leamington; Ont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful room but no time to swim
We had difficulty finding the hotel . The room was spacious and clean. Restaurant in the same building was excellent, good food, service and atmosphere. Breakfast was great ....hot and filling. Best coffee we'd had all week !!!! smell in elevator was nauseating ( they had cleaned up a mess ) yuk
Stayed 1 night in Mar 2018