Indoor pool

Reviews of Courtyard by Marriott Lexington North

3 out of 5
Courtyard by Marriott Lexington North
775 Newtown Ct, Lexington, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1009 reviews" "
Rating 8 - Good. 263 out of 1009 reviews" "
Rating 6 - Okay. 111 out of 1009 reviews" "
Rating 4 - Poor. 69 out of 1009 reviews" "
Rating 2 - Terrible. 39 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shap for as old as it is ! Well kept.
Stayed 1 night in Mar 2024

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Angela, while we can see that your stay at Courtyard Lexington North was neither completely positive nor negative, we hope our service left a decent impression. We would greatly appreciate it if you could share more details about your experience so that we might continually improve. We hope we have the opportunity to provide a more exceptional stay next time.

6/10 Okay

Debra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had poor cleaning service. They didn't tell us when we checked in that housekeeping would only be in every other day!?!?!!?What?!?! The price we paid for this room the trash and clean towels should be taken care of daily and IT WASN'T. Had to call front desk two different times to have this taken care of. Very unhappy!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Debra, it's regrettable that the frequency of our room refresh services didn't match your expectations. Your feedback is important, and rest assured it will be shared internally. While we cannot undo past experiences, we're committed to improvements and doing better in the future. We trust that any future stays will allow us to offer you the high standard of service we constantly aim for.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Keith, thank you for your high rating for Courtyard Lexington North! Our team is joyful to know that you had a wonderful experience. We eagerly anticipate your next visit.

8/10 Good

Tonya

Liked: Cleanliness, staff & service
Everything was wonderful except the pool was not heated. Very very cold.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Tonya, we're thrilled to learn that your experience at Courtyard Lexington North was largely positive. We take note of your comment about the pool temperature and appreciate your feedback as it helps us continually improve our guest experience. We hope to have the opportunity to welcome you back on a future visit.

8/10 Good

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use some usb ports in rooms , but nice, clean and quiet.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Darrell, thank you for taking the time to share your experience at Courtyard Lexington North. We are glad to hear that you found our hotel neat and peaceful. We recognize the modern conveniences our guests need and will take your feedback regarding USB ports into consideration. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

L

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We always stay at this property on our trips to Lexington. This stay the propery and rooms were not up to standards. The carpet was frayed in our room, there were dirty glasses left on a shelf in our room, the carpet was not vacuumed well. The balcony to our room had trash on it. The grounds were not well kept. Our air conditioner made a sound like a jet plane preparing for take off and the control panel had finger prints all over it. I think this will be our last stay here.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
L, we appreciate your continued loyalty and are saddened to read about some elements of your recent experience that didn't meet your expectations. It's always our goal to ensure all aspects of our property are well-maintained and clean for our guests. We're sorry that there were issues with cleanliness in your room and you found the condition of the grounds lacking. Additionally, your points concerning the noise from the air conditioning unit and condition of the control panel are duly noted. Please be assured we are eager to rectify these areas and we hope to have another chance in the future to deliver an improved experience.

4/10 Poor

Anitra

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was something running down the bathroom door. The deadbolt did not work in my room. Hotel needs updated/remodeled.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Anitra, we're sorry to hear about the issues you experienced during your stay. We strive to maintain our facilities in top condition, so your comments come as unfortunate news. Our team is addressing the matters you pointed out in your room's door and security features. We appreciate your feedback regarding the need for freshness in our property's décor and design. We are continually working towards enhancing our guest experience and your feedback is instrumental for our improvements. Thank you for sharing your concerns with us.

4/10 Poor

Carolyn

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Like-Close to downtown Lexington Dislike-Strong unpleasant odor in room; dirty walls and carpet; litter around premises. Needs deep cleaning throughout facility.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Carolyn, we appreciate your feedback. It's good to hear that our location was convenient for your visit to Lexington. We regret to hear your stay fell short of expectations due to concerns with cleanliness and odors. We always aim to provide a clean and comfortable setting, and it's unfortunate this was not your experience. Your feedback is valuable and will be used towards improvements. Thanks for letting us know.

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 5, 2024
Janet, thank you for staying at the Courtyard Lexington North. It's wonderful to know you had a stellar experience. Your high rating fuels our commitment to maintain and enhance the quality of our services. We look forward to welcoming you back soon!

6/10 Okay

James

Traveled with partner
Liked: Staff & service
It's a good clean place to spend the night at a good price. Most this are dated, but clean. The bistro/bar is not worth the money, very limited and very low quality food. It's a great disservices to have and operate it as it is. The chairs in the bar are also falling apart.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
James, we appreciate your feedback. It's good to hear you found our hotel to be clean and value to be suitable. However, we take note of your comments concerning the food and beverage options and your experience with the seating area. We are always looking to improve and your comments will help in refining our overall guest experience. Thank you for taking the time to share your experience.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and the staff was great.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Damon, it's a pleasure to hear such positive feedback about Courtyard Lexington North. We're thrilled that you appreciated our prime location and immaculate premises. It's wonderful to know too that our dedicated team members made your stay even better. Your satisfaction is our highest reward. We hope to see you again soon for another superb experience.

6/10 Okay

C. James

Traveled with group
Liked: Cleanliness, staff & service
This was adequate
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
C. James, your feedback is appreciated. It's good to hear that your stay met your needs, but it appears we didn't exceed your expectations. We are always striving for excellence and hope for another chance to provide a more memorable experience.

2/10 Terrible

Charlotte

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Charlotte, it seems your experience did not meet your expectations. We're dedicated to improving and we take all feedback into consideration. We might have fallen short this time, but we hope you'll give us another opportunity to impress you in the future.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Sarah, thank you for taking the time to leave such a stellar rating for Courtyard Lexington North. It's always a joy to hear from visitors like yourself who have appreciated our offerings and hospitality. We hope to welcome you back for another delightful experience in the future!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Matthew, thank you for choosing Courtyard Lexington North. We're thrilled to see your high rating and hope to have the pleasure of welcoming you back soon.

8/10 Good

Tina l

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again if in the area
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to share your review with us, Tina!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Lexington North. Thank you and have a wonderful day!

10/10 Excellent

Kim

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Kim, it's great to see such a high rating for Courtyard Lexington North! We're thrilled you enjoyed your stay and we hope to welcome you back soon. Safe travels!

4/10 Poor

April

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
April, it seems like your stay did not meet your expectations fully, which is regrettable. We encourage you to share more details about your experience so we can better address your concerns. Improvement is a continuous process and feedback from guests like you are invaluable. We hope to host you again and have the opportunity to provide a more enjoyable stay.

10/10 Excellent

mary

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Mary, thank you for your positive rating. We are thrilled with your experience at Courtyard Lexington North, and we hope you choose us again for your next stay in Lexington. We appreciate your generous rating on Expedia.

10/10 Excellent

January

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay at Courtyard by Marriott. This one is my favorite. The staff is always friendly and the internet tv has the best choices (amazon, pluto, etc).
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
January, thank you for your glowing words. It's wonderful to know Courtyard Lexington North is your favorite and our team members' friendly approach, along with our diverse internet TV selection ticked all the right boxes for you. We value your loyalty to us and are looking forward to your next stay.

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Thank you for the fantastic rating, Ralph!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Lexington North! We can't wait to see you again soon.

4/10 Poor

casie

Liked: Staff & service
Disliked: Property conditions & facilities
There was a hair on the bed sheets when I pulled back the covers. Hoping it fell off when the bed sheets were being placed on the bed. The door lock to the room would at times lock the deadbolt once the door was opened from within. Had to use keycard to unlock it while open it to get it to close. Then, when able to close upon exiting would not lock back. Again ,would have to rekey to get it to latch. Made me feel unsafe. I could hear when the toilet facilities were "in use" in the neighboring room. Not a pleasant experience.
Stayed 1 night in Dec 2023

8/10 Good

Yuji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
Thank you for taking the time to leave us an amazing rating, Yuji!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard Lexington North.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for the wonderful rating, Matthew!It's fantastic you enjoyed your time at Courtyard Lexington North so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our go- to place to stay for last decade. Consistently good..
Response from Customer Service on Feb 8, 2024
James, it's great to hear that Courtyard Lexington North has been your preferred choice over the last decade. We're glad you've found our service consistently up to par. Here's to more happy stays and memorable experiences in the future!

10/10 Excellent

Kiwamu

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 9, 2023
Thanks for the outstanding rating, Kiwamu!We're delighted your time at Courtyard Lexington North was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to Rupp
We had a great stay in a king suite with a balcony overlooking the courtyard. Room was very clean and bed was comfortable. Very close to downtown area as we were there to go to Rupp arena for a concert. (5 min drive) Would recommend and would stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Stacy, thank you for sharing your experience at Courtyard Lexington North. We are delighted you enjoyed your king suite with a balcony and that clean rooms and comfortable beds added value to your visit. We are glad our location facilitated your visit to Rupp arena. We appreciate your recommendation and are looking forward to welcoming you back for another great stay.

10/10 Excellent

Lettie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was perfect. Nice place to stay comfortable & clean.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Lettie, it's wonderful to hear that your stay at Courtyard Lexington North was flawless. We pride ourselves on maintaining a cozy, immaculate environment for our guests. We're thrilled you appreciated it and hope we have the pleasure of welcoming you back soon.

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Glenn, it's wonderful to hear that you found our team at Courtyard Lexington North to be friendly. We appreciate your positive feedback and look forward to hosting you again in the future.

6/10 Okay

Catherine

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 13, 2023
Catherine, it seems your recent stay didn't entirely meet expectations. Your feedback is crucial to us, and we'd like to understand how we can create a more enjoyable experience for you in the future. We appreciate you taking the time to rate us on Expedia.

8/10 Good

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
Glenn, thank you for your review and for choosing to stay with us at Courtyard Lexington North. We're pleased to see your high rating and hope that you had an enjoyable stay. We always aim to provide the best for our patrons and we're looking forward to welcoming you back.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half marathon weekend
Friendly and helpful staff. Quiet location.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Steven, it's wonderful to hear that you appreciated the amiable and supportive team members at Courtyard Lexington North. We're also delighted you enjoyed our tranquil location. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, the staff were helpful, and the location was very quiet.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Patricia, we are delighted to hear that you found the Courtyard Lexington North to be pristine and peaceful. It's also great to know that our team members were able to assist you effectively. Thank you for your feedback and we can't wait to welcome you again in the future.

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive, clean, and convenient to navigate Lexington. Unhappy with breakfast options. I knew we would have to pay, but my husband and I did not care for any of the choices. We drove several miles to Cracker Barrel.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Kathleen, we're thrilled to hear you appreciated the aesthetic appeal, cleanliness, and location of Courtyard Lexington North. We acknowledge your feedback regarding the breakfast selection as we're always looking for ways to improve. We'd be delighted to welcome you back and show you the enhancements in our breakfast offerings, ensuring a more enjoyable stay next time.

10/10 Excellent

Roland

Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Roland, the team at Courtyard Lexington North appreciates the excellent score you've given. It's great to know that we were able to meet your expectations. We cherish your patronage and look forward to welcoming you back in the future!

10/10 Excellent

Mark, Elk Grove Village

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and cleaning crew. Nice rooms with balcony. Very clean.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
Mark, thank you for sharing your high praise for Courtyard Lexington North. It's fantastic to read that our helpful team members and meticulous cleaning team stood out during your stay. We're delighted you enjoyed the cleanliness and the bonus of having a balcony in your room. We look forward to delivering more top-notch experiences on your future visits.

8/10 Good

Chuck

Liked: Cleanliness, amenities, property conditions & facilities
Better food source
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Chuck, thank you for your feedback. The Courtyard Lexington North aims to improve guest experiences constantly, and your comment regarding the food available on-site is appreciated. We're constantly enhancing our dining options and hope to impress you with the improvements on your next visit.

10/10 Excellent

audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location and awesome staff. The lady who checked us in gave us a complimentary breakfast for my birthday. That was a very nice gift. The staff at the grill in the morning was awesome as well. Very pleasant staffing
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 8, 2023
Audrey, it's terrific to learn about your positive experience at Courtyard Lexington North. We're thrilled you enjoyed the tranquility of our location and found our team members terrific, especially those at our morning grill. It was a delight to help make your birthday special with a complimentary breakfast. We hope to celebrate many more special moments with you in the future.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went out of their way to be of assistance with my disabled husband
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Katherine, thank you for sharing your experience at the Courtyard Lexington North. It's heartwarming to hear how our team members went above and beyond to support with your husband's needs. We aim to make all of our guests feel welcomed and comfortable and it's wonderful to know we met that expectation for you and your husband. We hope to serve you again on your next visit.

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Mike, it's great to see your perfect rating of Courtyard Lexington North. We are delighted to know that we met your expectations and look forward to welcoming you back in the near future. Thank you for choosing us for your stay.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Thank you for the 10/10 rating, Walter!It's excellent you enjoyed your time at Courtyard Lexington North so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

lisa

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 5, 2023
Thanks for the perfect rating, Lisa!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Lexington North.Have a wonderful day!

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Joe
Place spotless. Everything in our room was very clean and well kept. Will stay here again on our way to Tennessee.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 3, 2023
Joseph, it's delightful to learn that you found the Courtyard Lexington North impeccably clean. Your return visit while traveling to Tennessee would greatly please our team members. We'll be ready to make your next stay just as enjoyable. Safe travels!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and friendly staff
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Blake, thank you for choosing Courtyard Lexington North. We are glad that you had a splendid stay and appreciated our pristine accommodations and friendly team members. We anticipate your return in the future.

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Jennifer, thank you for taking the time to rate your stay. While there are no specific comments, we understand there is room for improvement. We value your feedback and hope to do better during your next visit.

6/10 Okay

Anna C.

Traveled with family
Liked: Staff & service
The property could use some updating and deep cleaning
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
Anna, thank you for sharing your impressions. It's important for us to know where we can make improvements. We recognize the need for giving our guests a fresh and immaculate experience, and we're always looking into potential modifications for our establishment. Please be assured, cleanliness remains a paramount importance to us and our team members are briefed accordingly. Thank you again for your feedback.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for taking the time to leave this wonderful rating, Valerie! We hope to see you again soon at Courtyard Lexington North so we can share yet another amazing experience!

10/10 Excellent

Pamela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accessible to the downtown and the outer loop around the city.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 27, 2023
Pamela, we're thrilled to hear you found Courtyard Lexington North impeccably clean and conveniently located. Our central location does make for easy downtown and city loop exploration. We hope to welcome you back whenever your travels bring you our way!

8/10 Good

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. My only complaint was the AC units cpuld use some servicing.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 26, 2023
Morgan, it's lovely to hear that you found the room at Courtyard Lexington North clean and comfortable. We take note of your feedback regarding the air conditioning units and assure you that we continuously strive to maintain and improve our facilities. We hope to welcome you back soon for an even better experience.