Ratings based on 563 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Guelph

They do the best with what they have.

Posted Mar 23, 2015
Pros: Staff were great.
Cons: They need to renovate.
Wonderful and helpful staff. Convenient location but the hotel needs an overhaul and updating. The staff really are great but the hotel facility is a little tired.
3 out of 5
by A verified travelerfrom lexington

Bait and switch

Posted Mar 16, 2015
Came to town for a convention and stayed 3 days. Was told at check in there was a complimentary breakfast, I had already purchased Pop tarts for on the go eating, but when Richard the guest services person invited me, I woke up early the next day to comply. Only to have a good services employee rudely tell me that there was no complimentary items only coffee, this embarrassed me in front of my peers and became the running joke of the weekend. I was not pleased that one person invited me and the other booted me out of the invitation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
Beautiful hotel, very clean, and great staff. Rooms are very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cold outside Warm inside

Posted Mar 2, 2015
Excellent warm comfortable stay during such a cold spell. Great food and service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B.

Older hotel but remodeled and very nice.

Posted Mar 1, 2015
Breakfast was excellent. Had good service. Rooms were very clean and bright. Would recommend and we will stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Great place

Posted Feb 26, 2015
Everyone on staff was very friendly and room quite comfortable. nice bar facility downstairs.. Nice atmosphere. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toledo

Beautiful hotel in a great location.

Posted Feb 25, 2015
Pros: Comfort and location
Cons: NA
Location: Assessable to nearby restaurants and the church I attended for a major conference.
The staff had my room key prepared for me prior to my arrival. Since I had already prepaid with Expedia, there was nothing I needed to sign. Just typical CC for incidentals. Highly professional and well trained staff.
2 out of 5
by A verified travelerfrom Indianapolis, IN

Horrible customer service.

Posted Jan 26, 2015
Pros: I usually like Double Tree hotels and have always had good customer service until this visit. Sadly I don't think I will ever stay at one again.
Cons: Customer service training and cleanliness expectations.
The receptionist did not acknowledge us when we came to the desk to check-in. She kept typing and said to hold on without looking up. She very bluntly asked if we had reservations, then gave us our keys and didn't tell us where our room was or where the elevators were. We also did not receive our check-in cookies. The room was ok until we went to bed. The sheets had stains that were very noticeable. We called for clean sheets and received twin sized sheets for our king sized bed. Called again for correct size, received queen sized sheets. We went to the lobby desk and spoke to a man who clearly wasn't prepared to deal with the issue. He finally ended up moving us to a new room because the hotel staff were unable to figure out correct sheet size for our bed. We had to haul all of our belongings to another room. By this time our evening of relaxation was shot and we went to bed upset and more exhausted than necessary. I understand that stains happen, but disgusting stains on sheets where I'm paying over $100 to stay per night should not happen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good rest, drink and eats.

Posted Jan 21, 2015
One stop, all services, never any bad food. Convenient to my business activity. Always a great coolie too.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2015
It was just ok the hotel room wasn't very clean and for the money I thought it would have been I was very disappointed.