Iron/ironing board, free WiFi, bed sheets

Reviews of Econo Lodge

2.5 out of 5
Econo Lodge
5527 Athens Boonesboro Rd, Lexington, KY

Reviews

6.0
Rating 10 - Excellent. 122 out of 618 reviews" "
Rating 8 - Good. 138 out of 618 reviews" "
Rating 6 - Okay. 107 out of 618 reviews" "
Rating 4 - Poor. 100 out of 618 reviews" "
Rating 2 - Terrible. 151 out of 618 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

5.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel, Mount Sterling

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Hotel staff was very very rude and very unpatient on checking in and checking out very terrible overall service
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sweet people
Stayed 6 nights in Jan 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was great!
Stayed 1 night in Feb 2024

10/10 Excellent

Bailey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and hassle free stay
Stayed 1 night in Jan 2024

2/10 Terrible

Beverley

Room was so old. Bedding had burn holes in it. Bathtub had burn marks on side. Furniture in poor condition Breakfast was lacking at best.
Stayed 1 night in Jan 2024

10/10 Excellent

Salathia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was good. Front desk check in not real friendly
Stayed 1 night in Jan 2024

2/10 Terrible

Jaleesa

Stayed 2 nights in Dec 2023

2/10 Terrible

jacklyn

Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, room comfort
Great stay & great customer service
The guy at the front desk when I checked in and the lady that was at the front desk whenever I checked out were both very friendly, even though the guy last night who checked me in had a head cold and I could plainly tell that he wasn't feeling all that well. He was still very polite and nice. I even enjoyed the little chit chat with the lady at the front desk when I went to check out. She was really nice and sweet. I don't remember either one of their names though. There were a couple of things in the room that could have been fixed (like there were a couple little places on the corner of the wall as u go into the bathroom that was chipping off and then on the wall across from the bed next to the tv, u could see where the sheetrock was joined because the tape and mud wasn't properly done right). Other than that, it was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Heri, Clarkston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
For the price a night it was definitely worth the stay it’s not anything fancy but you can tell the rooms we had been in were updated and they were working on updates in other areas it’s not anything fancy but the staff was always nice and helpful and the rooms were clean the beds were comfortable. It honestly was better then what I expected since it was cheaper compared to the surrounding hotels and one of the ones beside it we also stayed at and paid more and the rooms were no better and the experience of trying to rent the room was a nightmare.
Stayed 2 nights in Dec 2023

10/10 Excellent

jessica

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean
Stayed 1 night in Nov 2023
Response from Management on Dec 1, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

8/10 Good

Savonnah

Stayed 7 nights in Nov 2023
Response from Management on Dec 1, 2023
Thank you for sharing your experience and letting us know we provided you with good service and you enjoyed your stay. We look forward to being able to serve you better in the future.

4/10 Poor

Wendy

Business traveler
Disliked: Amenities, property conditions & facilities
Property is unsafe. Rooms are clean, but have a strong odor of smoke in non smoking rooms.
Stayed 4 nights in Oct 2023
Response from Management on Dec 1, 2023
Please accept my apology on behalf of Econo Lodge for failing to meet your expectations regarding your stay. Please know that steps are being taken to fix and improve the service of our rooms so that such an event will never happen again.

8/10 Good

Brittany

Liked: Staff & service
Very limited breakfast
Stayed 2 nights in Oct 2023
Response from Management on Dec 1, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an over night stay and found location and room very good.
Stayed 1 night in Oct 2023
Response from Management on Oct 27, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

10/10 Excellent

Richard A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Friendly desk service, very clean and comfortable room. For this area, very reasonable price.
Stayed 1 night in Oct 2023
Response from Management on Oct 27, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Motel staff was friendly! The motel was not in great condition. Funny odors. Burn marks on the bedding. The door didn’t shut properly. Sketchy setting by a gentlemen’s club.
Stayed 3 nights in Oct 2023
Response from Management on Oct 23, 2023
Please accept my apology on behalf of Econo Lodge for failing to meet your expectations regarding your stay and room. Please know that steps are being taken to fix and improve the service of our rooms so that such an event will never happen again.

8/10 Good

Charles

Traveled with family
$
Stayed 2 nights in Oct 2023
Response from Management on Oct 10, 2023
Thank you for sharing your experience and letting us know we provided you with good service and you enjoyed your stay. We look forward to being able to serve you better in the future.

10/10 Excellent

liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but close to alot. 5 stars!!!
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

4/10 Poor

Elena

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel definitely needs some repair, such a Furnitures, doors Ets. But room and bedding staff was clean and comfortable. Breakfast has just cereals. We left to have breakfast somewhere else.
Stayed 1 night in Sep 2023
Response from Management on Oct 10, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Wouldn't stay here again.
This place is very rundown. There was even a couple vehicles sitting in the parking lot with flat tires. Hardly any water pressure. And while I was in the shower the morning of check out staff actually came into my room to strip my sheets. Do not like the idea of somebody walking into my room while I'm in the shower.
Stayed 1 night in Sep 2023
Response from Management on Oct 10, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Aug 2023
Response from Management on Oct 10, 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Phil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on Oct 10, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from Management on Oct 10, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

10/10 Excellent

Linda, Ypsilanti

Liked: Cleanliness, staff & service, amenities
The staff was extremely pleasant and accommodating ..The rooms are very spacious and Clean
Stayed 1 night in Aug 2023
Response from Management on Oct 10, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

6/10 Okay

maddie

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Management on Oct 10, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise family trip
Surprising our adopt a daughter for her baby shower and stopped in here last minute. The only reason I did not give them an overall excellent rating is because the lightbulb in the bathroom was not working and we had to have them replace it the next day because we got it at one in the morning. But I overall, it was a comfortable stay in a clean room.
Stayed 1 night in Aug 2023
Response from Management on Oct 10, 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms looked nothing like the picture they have on the internet.. atleast not the updated pictures they look more like the old pictures.
Stayed 3 nights in Aug 2023

2/10 Terrible

LESLIE

Stayed 1 night in Aug 2023

4/10 Poor

Denise L

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture was damaged — hole in chair, huge scratches on dresser and table. Bare floor, no carpet. Very strong musty smell.
Stayed 1 night in Aug 2023

6/10 Okay

Sim

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property was decent for a low coat room. The only problem was dirty floors.
Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with partner
Great place
Stayed 1 night in Jun 2023

2/10 Terrible

Robert

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
The manager was extremely rude and the rooms were not clean. There are no amenities (no hair dryer, Kleenexes etc etc) There were gnats flying around. I would not recommend.
Stayed 1 night in Jun 2023

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jonathon

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Response from Management on May 29, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
econo lodge lexington KY
TV speaker did not work - beds were comfortable. Room was a little small. When we told them the TV did not work they tried to say we did not knoew how to operate it. The speaker was blown - I am sure they will not fix it. Some else reported a fight where the people had a fight outside their window and the people broke the window of their room. Breakfast was sad - we paid for breakfast elsewhere.
Stayed 1 night in May 2023
Response from Management on May 12, 2023
Please accept my apology on behalf of Econo Lodge for failing to meet your expectations regarding your stay. Please know that steps are being taken to fix and improve the service of our rooms so that such an event will never happen again.

8/10 Good

Sara

Liked: Cleanliness, amenities
The bed was too soft and not very comfortable. Other than that, it was fine. Staff really nice and helpful.
Stayed 1 night in May 2023
Response from Management on May 12, 2023
Thank you for sharing your experience and letting us know we provided you with good service and you enjoyed your stay. We look forward to being able to serve you better in the future.

6/10 Okay

RICHARD

Stayed 1 night in Apr 2023
Response from Management on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kristian

Traveled with family
Liked: Cleanliness, staff & service
Good. Breakfast was limited
Stayed 1 night in Apr 2023
Response from Management on Apr 28, 2023
Thank you for sharing your experience and letting us know we provided you with good service and you enjoyed your stay. We look forward to being able to serve you better in the future.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Management on Apr 28, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

4/10 Poor

Lisa

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Really!
Just old ppl sleeping out side in there cars. There is a strip club close by not what we thought it was at all definitely not a 8.2 motel
Stayed 1 night in Apr 2023
Response from Management on Apr 28, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

James

Stayed 3 nights in Mar 2023
Response from Management on Apr 28, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

8/10 Good

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Management on Apr 28, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

10/10 Excellent

bran

Liked: Cleanliness, staff & service
Bery pleasant stay
Stayed 1 night in Mar 2023
Response from Management on Apr 28, 2023
Thank you for sharing your experience! Excellent feedback! Thanks for letting us know we provided you with good service and you enjoyed your stay. Please join us again real soon!

10/10 Excellent

Nick

Stayed 1 night in Feb 2023

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
The desk lady was very friendly. It was fairly quiet and comfortable enough. It was a good stay for a quick night during our travels.
Stayed 1 night in Jan 2023