“Not Impressed. Needs maintenance and cleaning air vents”

I was looking forward to my stay at this hotel and was disappointed. The air vent in the bathroom was filthy and there was no toilet paper holder in the bathroom. There was a bug in the corner that looked like it had been pushed there by a vacuum cleaner instead of someone cleaning it up. We will be visiting Lexington alot in the next several months and were looking for a place we could stay without having to eat out all the time. Unfortunately I am not sure I will choose this location again.

“Poor hotel staff”

Poor staff

“Meh”

Okay, not great. Other than being an extended-stay hotel (i.e. one with a kitchen and dishes), the main thing it has going for it is that it's close to a LexTran bus stop.

“Bad choice.”

The bathroom floor in both rooms I booked was dirty, everything else was very "tired". It was a seedy motel and way overpriced for the quality even though it was during the World Equestrian Games. Had hotel rooms been more readily available, we would not have stayed after arriving. We were given a room across from the elevator which meant the window looked at the elevator door and dirty corridor and our friends had the end room which was next to the highway. The Extended Stay we used in Arizona was a much nicer facility.

“Rude Staff!”

Disappointing service. Two separate employees were very rude in person and on the phone. They were extremely unhelpful about internet service and check in time; it was as if they couldn't be bothered to help you! The room was very old and there was a spider in the bathroom chilling on his giant web. Very thin sheets and old furniture in the room.

“Poor Front Desk Service”

Check in went smoothly, when I discovered the TV in the room did not work, I called the front desk and they put it on the maintenance list. After an hour and no response (football game was almost on) I went to the front desk and asked if the TV was going to be fixed tonight. The response was "I'm the only one here and I'm not maintenance". I ask to speak to a manager and was shown their business cards which did not have a cell phone number. I asked the front desk clerk what he did if there was an emergency. He said that he called the manager's cell number. I asked him to call the manager, he then attempted to call the number but it was busy. I then asked him to call my room when he had reached the manager. I never received a call. When I checked out the next morning, I repeated my dissatisfaction to the front desk clerk (different clerk from the previous night). He apparently did pass it on to the manager and I did receive a free future night's stay, but it was still a disappointing stay.

“The pillows are great!”

The bed was really comfortable and the AC worked great. A real ice box!!!

“A bed like hardwood laying across springs.”

The room wasn't bad over all. It was my first time at an Extended Say and I like the small kitchen area. There were a few stains on the counter top but that wasn't bad. The coffee pot seemed grimy and the phone had a build up on it. The thing that bugged me was the bed. It was the hardest bed i've ever tried to sleep on and when we asked for more pillows the person at the desk said they were out. How can a hotel run out of pillows? My husband and I were miserable that night.

“Good basic hotel”

Close to hospital for my stay. Good basic hotel, nothing fancy, i would stay there again any time.