Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Upstate, NY

Breyerfest visit

Posted Jul 16, 2014
Pros: The bed in our room was exceedingly comfortable. Modern decor and lovely atmosphere in general. Nice to come home to!
Cons: Bathroom was small. I hit my knees on the door several times.
Location: Great location for the Kentucky Horse Park! Very easy to find and close to airport without all the noise.
I travelled with my 9 year old daughter to Kentucky for Breyerfest. This was our first visit. I do a lot of research before booking a trip and am pleased to say that the Griffin Gate Marriott exceeded my expectations. Staff was accomodating, pools (indoor and outdoor) were fantastic, and the restaraunt was terrific.
3 out of 5
for Everyone
by Chuck from Portland, Oregon

Nice hotel, but aging

Posted Jun 11, 2014
Cons: Install exhaust fans in the bathrooms. Expand pool deck area. Offer more food choices in the pool area.
Nice hotel, but tiny rooms and postage stamp size bathrooms. Overall, very clean but very visible mold above the shower head. Pool area is very nice (although again rather small for such a large hotel). Food was above average and service quite excellent.
Comment from Hotel Management
Jun 13, 2014 by Dan, Hotel Management
Chuck, Thank you for staying with us recently and for your review of our resort. We are fortunate to have many great, thoughtly reviews here on Expedia and I greatly appreciate you adding your experience. I apolgize that the size of your room was not satisfactory and also for the smaller size of the bathroom in your room. While there has been no substantial changes in the design or size of our bathrooms since our resort first opened, we are exploring innovating ways to create more space as we recognize this is an important feature to many guests. I hope you reported the visible mold to our staff during your stay as we place the highest priority on having exceptionally clean rooms. Thank you again and we hope to host your next visit to Lexington.
1 out of 5
by A verified traveler

Bad customer service

Posted May 17, 2014
Much more interested in short term $ than long term $. Beware of blind policy enforcement.
Comment from Hotel Management
May 20, 2014 by Dan, Hotel Management
Thank you for providing a rewview for our hotel. We apologize for giving you the impression we are more interested in short term $ vs. long term. , and would be interested in learning more about blind policy enforecment. We hope you might consider staying with us again. Thank you once again for choosing to stay at our resort.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 8, 2014 on Hotels.com
4 out of 5
for Business Travelers
by mike from Lexington

Business class as expected

Posted May 5, 2014 on Hotels.com
The facility was nice and modern. The staff was friendly. No problems.
4 out of 5
for Everyone
by RJ from New Jersey

Hotel in bluegrass country

Posted Apr 23, 2014
Pros: Hotel breakfast
Cons: Hallway smelled like cigarette smoke.
Location: Close to business
Uneventful. Everyone is really friendly especially the waitresses in the restaurant.
5 out of 5
for Everyone
by Laura from Yorkton, SK

Friendly Hotel

Posted Mar 31, 2014
Pros: The staff.
This hotel was exactly as advertised, and although there were significant renovations occuring, the staff did their best to accomodate. The staff was very friendly and helpful.
2 out of 5
by A verified traveler

Expected more for the price.

Posted Mar 27, 2014
Pros: Golf course and surrounding grounds were attractive.
Cons: Update rooms. Lower price.
Location: Close to highway.
Dated hotel. Rooms small, dingy, and high noise level. Security seemed questionable due to balconies that could easily be accessed from another adjacent room. Rooms were not on par with what I expected from a resort and spa.
3 out of 5
for Overnight Stay Before Destination
by Jason P from Louisville, KY

Worst night of sleep in a hotel

Posted Mar 25, 2014 on Hotels.com
First, had I known there was a lot of remodeling going on, I never would have booked there. That must be why there was a 'no refund policy" through Hotels.com. The noise started fairly early in the morning, which wouldn't have been too bad since we were only there to stay the night over for an early flight, except there was no chance at getting a good night sleep in the hard-as-a-rock memory foam mattress in the room. The staff was quite friendly and accommodating, moving us shortly after check-in when we realized we had a room full of loud kids next to us. The hotel restaurant was marginally acceptable, but needs a serious lesson on how not to over-sear a steak as well as how not to overcook bacon-wrapped shrimp (rubberiest shrimp I have ever had).
3 out of 5
by disappointed

Nice hotel but under renovation.

Posted Mar 24, 2014
It was a nice hotel with a nice indoor pool and excellent staff however the room was large but had only one chair and the beds were very uncomfortable plus the hotel is under renovation so there are a lot of workers coming and going and certain parts the hotel are closed off or closed completely. This was not noted on the travel website.
Comment from Hotel Management
Mar 27, 2014 by Dan, Hotel Management
Hello and thank you for your review of Griffin Gate Resort. We apologize for any impact that our lounge renovation had on your stay. We have attempted to advise our guests of this work by putting a message on our Marriott.com site, but we are not sure how that might appear on Expedia's site. Nonetheless, we always want our guests to have an enjoyable stay and we are genuinely sorry for any inconvenience. We are planning to replace all of our mattresses this Spring with much softer models. We already have these in many of our rooms and the feedback has been terrific. Thank you for staying with us and please let me know if I can be of any assistance to you in the future. Dan Sirrine Director of Operations