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Reviews of GuestHouse Lexington

2.5 out of 5
GuestHouse Lexington
2261 Elkhorn Road, Lexington, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 434 out of 1002 reviews" "
Rating 8 - Good. 313 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

VyVy

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing stay here but got some attitude from the front desk when we politely checked on our second room reservation.
Stayed 3 nights in Apr 2024

8/10 Good

Sharon, Walton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the event I was attending.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Sharon! Thank you for the perfect rating and wonderful feedback! We're thrilled to hear that you found your stay to be well worth the money and that you were impressed with the cleanliness and friendliness of our hotel.Providing a clean and welcoming environment for our guests is our top priority, and we're glad we succeeded in meeting your expectations. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Parking isn’t included. That was the down side for me. $96 for two days.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Lisa! Thank you for the excellent rating and positive feedback! We're delighted to hear that you found our place to be very nice.We understand your concern regarding parking fees, and we apologize for any inconvenience this may have caused. We strive to provide transparency regarding any additional charges to ensure our guests can make informed decisions.We appreciate your feedback and hope that despite this downside, you had an enjoyable stay with us. We look forward to welcoming you back in the future. Thank you for choosing to stay with us!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Tim! Thank you for your rating of 4 out of 5. We're pleased to know that your stay was largely enjoyable, and we appreciate your feedback. We are always looking for ways to enhance our guest experience and would love to hear more about what we could do to improve. Your insights are valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back soon and aim to earn a full 5-star rating on your next visit!

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly staff
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Breanna! Thank you for the fantastic review and 5-star rating! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and welcoming. It's our goal to provide a great environment and ensure all our guests feel at home.We appreciate your kind words and look forward to hosting you again soon for another enjoyable experience. Thank you for choosing us for your stay!

2/10 Terrible

Dustyn

Traveled with partner
Disliked: Property conditions & facilities
Room was filthy
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Dustyn! Thank you for taking the time to provide your feedback. We sincerely apologize for the condition of your room. Cleanliness is a fundamental priority for us, and it is clear we fell short in this instance.We are taking immediate steps to address this with our housekeeping staff to ensure our rooms meet the high standards our guests expect and deserve. We hope to have another opportunity to host you and provide a stay that truly reflects our commitment to guest satisfaction. Thank you once again for bringing this issue to our attention.

6/10 Okay

Joan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Joan,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

William, London

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, helpful staff.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi William! Thank you for your positive feedback and the 4-star rating! We're delighted to hear that you found our staff nice and helpful. Our team is committed to providing the best possible service to ensure our guests have a comfortable and enjoyable stay.We appreciate your kind words and look forward to welcoming you back soon for another great experience. Thank you for choosing to stay with us!

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service
.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Stephen! Thank you for taking the time to rate your experience with us. We're sorry to see that we didn't fully meet your expectations, as reflected in the 3 out of 5 rating. We are committed to improving and would appreciate any specific feedback you could provide about what aspects of your stay could be enhanced. Your insights are invaluable to us as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back and deliver a more satisfying stay in the future.

6/10 Okay

Nikki, Muncie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Nikki! Thank you for sharing your rating of 3 out of 5 with us. We appreciate your honest feedback and acknowledge that there is room for improvement. We are dedicated to enhancing our guest experience and would greatly benefit from any specific suggestions you might have. Your feedback is crucial for us to better understand how we can serve you more effectively in the future. We hope to have another opportunity to host you and to exceed your expectations.

4/10 Poor

Kim

Disliked: Cleanliness, property conditions & facilities
The location of the property was very convenient however, it was not a clean room, and the beds were terrible and there was a odd smell throughout the hotel
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 14, 2024
Hi Kim,We're disheartened to learn of your less than satisfactory experience during your stay. While we're glad to hear you found our location convenient, we're truly sorry for any lapses in cleanliness and comfort you encountered. Our housekeeping and maintenance teams work diligently to maintain high standards, and we'll address these issues promptly. Your feedback is invaluable in our ongoing efforts to ensure a pleasant stay for all our guests.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option at this price point.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Rodney,We're glad to hear you found our hotel to be a good option at its price point. Providing value to our guests is a priority for us, and we're pleased that you recognized this. We strive to maintain competitive pricing without compromising on quality, ensuring a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

6/10 Okay

Karen

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
When there are loud people down in the lobby, regardless of the hour, it is heard throughout the hotel. The website says it was recently renovated. Maybe the lobby, but certainly not the rooms.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Karen,We sincerely apologize for any disturbance you experienced during your stay. Our recent renovations were aimed at enhancing the overall guest experience. However, we understand that occasional disturbances may still occur due to factors beyond our immediate control. Your feedback is invaluable to us, and we will continue to strive towards providing a peaceful and enjoyable environment for all our guests.

10/10 Excellent

nicole

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Nicole,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Claude

My third time staying here. Great place.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 13, 2024
Hi Claude! We're thrilled to hear that you've enjoyed your stays with us! Thank you for your loyalty and for sharing your positive experience. We look forward to welcoming you back for your fourth visit!

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 13, 2024
Hi Larry! Thank you for taking the time to rate your experience with us. We're sorry to see that we didn't fully meet your expectations, as reflected in the 3 out of 5 rating. We are committed to improving and would appreciate any specific feedback you could provide about what aspects of your stay could be enhanced. Your insights are invaluable to us as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back and deliver a more satisfying stay in the future.

10/10 Excellent

frank

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 11, 2024
Hi Frank! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always rewarding to know that our efforts to provide exceptional service and a comfortable environment are appreciated. We look forward to having the pleasure of welcoming you back for another wonderful experience soon.

6/10 Okay

Jess

Traveled with partner
Liked: Cleanliness, staff & service
Average hotel except the water in the shower was lukewarm at best. I was also woken at 6:45 am by the sound of children running down the hall. Then a family decided to open and slam their door shut about 15 times over the next hour. This wasn’t the hotel’s fault, but just know that if there is any noise in the hallway, you will hear it.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Jess,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused by the lukewarm water and noise disturbances during your stay. Rest assured, we continuously strive to maintain high standards of comfort and service for all our guests. Your comments will be duly noted and used to improve our offerings for future guests.

8/10 Good

sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean, amazing aroma. Walls and doors are thin; but wasn’t a major issue. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 6, 2024
Hi Sara,We're thrilled to hear that you enjoyed your stay with us and found our hotel to be clean with an amazing aroma. While we apologize for any inconvenience caused by thin walls and doors, we're glad it didn't significantly impact your experience. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Molly

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice staff! Came in clutch for a last minute place to stay!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 6, 2024
Hi Molly! Thank you for your positive feedback! We're delighted to hear that our staff provided excellent service and were able to accommodate your last-minute stay. Providing exceptional service to our guests is our top priority, and we're pleased that we could assist you during your visit. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again in the future!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Hi Jeff! We're delighted to receive your perfect score! Your feedback motivates us to continue delivering exceptional service and hospitality to all our guests. It's fantastic to know that you had a wonderful time during your stay, and we can't wait to have you with us again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Kimberly,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Tiffney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 29, 2024
Hi Tiffney! Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that you would choose to stay again in the future. Your satisfaction is our priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way!

6/10 Okay

Nancy

Traveled with group, Business traveler
The facility seemed a little worn out. Other than that it was fine.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Nancy! Thank you for your feedback. We apologize if the facility appeared worn out during your stay. We are constantly working to maintain and improve our property to ensure the comfort and satisfaction of our guests. Your input is valuable to us, and we will use it to address any areas that may need attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If you have any further comments or concerns, please don't hesitate to reach out to us.

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The room was clean but worn down and our toilet continued to run throughout the afternoon and evening of our last night. The staff was very friendly but kept to themselves (one hello during our 3 day trip would have been nice). I wish the insulation would have been better as we were heard our neighbors to the left and above us. But for the price we paid- beggars can’t be choosers
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Laura! Thank you for sharing your feedback with us. We're glad to hear that you found the room clean, and we appreciate your kind words about our friendly staff. However, we apologize for any inconvenience caused by the worn-down condition of the room and the issue with the toilet. Rest assured, we will address these concerns with our maintenance team to ensure they are promptly resolved. Additionally, we apologize for any noise disturbances from neighboring rooms. We understand the importance of a peaceful stay and will look into ways to improve insulation to minimize noise disruptions for our guests. Your feedback is valuable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing to stay with us.

10/10 Excellent

Carrie, Knoxville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Highway. Richard that checked us in was very nice.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 24, 2024
Hi Carrie,We appreciate your feedback and are delighted to hear that you found our hotel conveniently located near the highway. Our team takes great pride in providing excellent customer service, and we're thrilled that Richard made a positive impression during your check-in process. Should you choose to stay with us again in the future, we aim to continue exceeding your expectations with our friendly staff and convenient amenities. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nicely refurbished hotel. Friendly staff, good breakfast
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Shelly! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a pleasant experience during your stay with us. It's fantastic to know that you found our hotel clean and nicely refurbished, and that you enjoyed our friendly staff and breakfast offerings. Providing exceptional service and comfortable accommodations for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as wonderful.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Randy! Thank you for your positive feedback and perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service and comfortable accommodations for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as wonderful.

10/10 Excellent

Sandy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There’s no elevator and the bathroom has an odor. Overall it was ok for an overnight stay. The sheets were clean and the man at the desk was very nice.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Sandy! Thank you for sharing your feedback with us, and for choosing to stay with us during your overnight visit. We're glad to hear that you found our accommodations suitable for your needs, despite the lack of an elevator and the issue with the bathroom odor. We apologize for any inconvenience caused by the absence of an elevator and the odor in the bathroom. Your feedback is valuable to us, and we will take steps to address these issues to ensure a more comfortable experience for our guests in the future. We're delighted to hear that you found the sheets clean and that our staff, particularly the man at the front desk, provided you with friendly service. Providing excellent customer service is important to us, and we're pleased that our staff made a positive impression on you. We appreciate your positive feedback and perfect rating, and we hope to have the pleasure of welcoming you back for another stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is even more enjoyable.

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 24, 2024
Hi Rebecca,We greatly appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a pristine environment for our guests is a top priority, and we're delighted to hear that our efforts were evident during your stay. Our dedicated housekeeping team works diligently to ensure that every corner of our property meets the highest standards of cleanliness and hygiene. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another exceptional experience in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and quiet. Pool was a little cold but great stay.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 17, 2024
Hi William,We're delighted to hear that you found our property exceptionally clean and tranquil during your stay. Maintaining a serene atmosphere is a top priority for us. Regarding the pool temperature, we appreciate your feedback and will certainly take it into consideration as we strive to enhance our guests' experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Need help with cleaning the rooms
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Edward,We appreciate your feedback regarding the cleanliness of our rooms. Our housekeeping team strives to maintain high standards, and we apologize if we fell short of your expectations. Rest assured, we take such concerns seriously and will address them promptly to ensure a more satisfactory experience for our guests in the future. Your insights are invaluable in helping us maintain the quality of our services.

4/10 Poor

David, Sunnyvale

Smelly, noisy, dry air, not a comfortable place to stay. Will not go back.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi David,We're sorry to hear that your experience fell short of expectations during your recent stay. Ensuring our guests' comfort is our top priority, and we regret that you encountered issues with odor and noise. We strive to maintain a serene environment and address any concerns promptly. Your feedback is invaluable, and we'll use it to improve our services for future guests.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 days. Loved that it was quiet. The breakfast is ok, but the avoid the processed egg disks. The staff were nice. Check in and check out were quick. Beds were comfortable. We would stay here again.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Jennifer! Thank you for your positive feedback! We're delighted to hear that you enjoyed your four-day stay with us and that you appreciated the quiet atmosphere. We're glad to know that you found our staff to be nice and that both check-in and check-out processes were quick and efficient. It's also great to hear that you found the beds comfortable. Your feedback regarding the breakfast is appreciated, and we'll take note of your suggestion to avoid the processed egg disks to improve our offerings. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back in the future! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as enjoyable.

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience, staff was very friendly, breakfast was ok (standard). The only downside was we were in the Junior Suite which was great with lots of windows but was quite bright at night and blinds did not keep the city lights out. If you like pitch dark room pick an interior room with curtains not blinds.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Warren! Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you had a great check-in experience and found our staff to be friendly. It's always our goal to provide exceptional service, and we're glad we could meet your expectations in this regard. We appreciate your positive comments about the Junior Suite and are delighted to hear that you enjoyed the abundance of windows, allowing for plenty of natural light during the day. However, we regret to learn that the brightness of the city lights at night impacted your comfort. Your feedback regarding the blinds not adequately blocking out the city lights is valuable to us, and we will certainly look into ways to address this issue to enhance the overall guest experience in our Junior Suites. Regarding breakfast, we're pleased to hear that it met your expectations, although we understand that it may not have been exceptional. Rest assured that we will take your comments into consideration as we continually strive to improve our offerings. Thank you again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out to our team.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a place for you to enjoy your stay’& feel it’s going to be worth it!!!!!! People make things happen & happy people get things done!!!! so why not be happy, the stay here was very unique TY every one that makes people smile!!!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Eric! hank you for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. Creating a welcoming and enjoyable atmosphere for our guests is our top priority, and we're delighted that our team was able to make your stay unique and memorable. Your kind words mean a lot to us, and we'll be sure to pass along your appreciation to our team. We're grateful for the opportunity to have hosted you, and we hope to welcome you back again soon for another enjoyable stay. If there's anything else we can do to make your future visits even more special, please don't hesitate to let us know.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price. Family friendly. Nice little pool.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 10, 2024
Hi Mary,We're thrilled to hear you had a great experience at our hotel! Our team works hard to provide exceptional value for our guests, ensuring a family-friendly atmosphere and enjoyable amenities such as our quaint pool. Your positive feedback encourages us to continue delivering outstanding service and comfort to all our guests. We look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Eric

Traveled with family
The person checked us in was nice and helped me with getting ice and gave us silverware when DoorDash did not. The tok. Was one of most spacious I had and a lot cheaper than other hotels with much smaller rooms
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 9, 2024
Hi Eric,We're delighted to hear that you found our staff accommodating and that you appreciated the spaciousness of our rooms. Providing assistance with amenities like ice and silverware is part of our commitment to ensuring our guests have a comfortable stay. It's wonderful to know that you found value in our pricing compared to other options in the area. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great polo clubhouse vibe. Good value.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 9, 2024
Hi Anthony,We're delighted to hear that you enjoyed the unique atmosphere of our hotel, reminiscent of a classic polo clubhouse. Our team takes pride in creating a welcoming environment that offers excellent value for our guests. Your positive feedback validates our efforts to provide a memorable experience. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This not easily identified but eventually I was able to locate it. It is near quite a few gas stations and options for dining. The pool looked nice but was closed for maintenance. The staff was courteous and professional.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 8, 2024
Hi Angela! Thank you for your excellent feedback! We're glad to hear that you eventually located our hotel and found it conveniently situated near gas stations and dining options. We apologize for any inconvenience caused by the pool closure for maintenance, but we're pleased that you found our staff to be courteous and professional during your stay. Your satisfaction is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 Good

Vera

Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Vera,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Shemika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the vibe and ambiance; the staff was very helpful and friendly
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Shemika! Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that you enjoyed the vibe and ambiance of our hotel. We're delighted that you found our staff to be helpful and friendly. Providing excellent service and creating a welcoming atmosphere for our guests are top priorities for us, so it's incredibly rewarding to know that we succeeded in this regard. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

6/10 Okay

Frankie

Traveled with family
Pros: affordable, clean, and convenient location Cons: shower was awful, walls are thin, lots of road noise and artificial lights, bad view
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Mar 3, 2024
Hi Frankie,We appreciate your feedback and are glad to hear that you found our hotel to be affordable, clean, and conveniently located. We apologize for any inconvenience you experienced with the shower and noise disturbances from the road and artificial lights. Rest assured, we take guest comfort seriously and will address these concerns with our team to ensure a more enjoyable stay for future guests. We thank you for bringing these matters to our attention and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was 5 stars except our check-in person was not friendly at all!!
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 2, 2024
Hi Dianne,We're delighted to hear that you found your overall experience at our hotel to be exceptional, earning it a 5-star rating. We sincerely apologize if your check-in encounter did not meet your expectations. We strive to provide warm and welcoming service at all times, and we appreciate your feedback as it helps us continuously improve. Rest assured, we'll address this matter internally to ensure a consistently pleasant experience for all our guests.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nice area. Was disappointed that the pool was closed as that was the reason that I chose the hotel
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 2, 2024
HI Chad,We appreciate your feedback and are glad you found our hotel and surrounding area pleasing. While we understand your disappointment regarding the pool closure, please know that such decisions are often made to ensure the safety and maintenance standards of our facilities. We apologize for any inconvenience this may have caused during your stay. Your satisfaction is important to us, and we hope you'll consider staying with us again in the future to experience all our amenities fully.

6/10 Okay

Sheila

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 1, 2024
Hi Sheila! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to enhance our services. If there are specific aspects of your stay that you believe could be improved, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel once a mo. For 6 mos for a training in the area. I stayed here because of the affordable rate. I reviewed this property on my 1st stay and now my last. The simple changes I noticed! PAINTING! The property was always clean but fresh coats of paint and a few minor repairs have really made a lot of difference! Staff was excellent, friendly, efficient and welcoming the who,e time! If I ever return to the area I will stay again!
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Denise,We sincerely appreciate your consistent patronage over the past six months and are delighted to hear about your positive experiences with our hotel. Our team strives to maintain a welcoming and efficient environment for all our guests, and we are thrilled that you found our staff to be excellent and accommodating throughout your stays. Your feedback regarding the recent improvements, such as fresh coats of paint and minor repairs, reaffirms our commitment to enhancing the overall experience for our guests. We look forward to the opportunity to welcome you back should your travels bring you to the area again.

10/10 Excellent

Halley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Richard who checked us in was fabulous and friendly. We enjoyed speaking with him about the area.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 24, 2024
Hi Halley,We're delighted to hear that Richard provided exceptional service during your check-in and that you found him friendly and accommodating. Our team takes pride in ensuring that every guest feels welcomed and informed about the local area. We strive to maintain a high standard of customer service, and it's wonderful to know that Richard's efforts contributed positively to your experience. We appreciate your feedback and look forward to welcoming you back on your next visit.

2/10 Terrible

Frankie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was not made aware indoor pool was closed
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 23, 2024
Hi Frankie! We apologize for any inconvenience caused by the indoor pool being closed during your stay. Your feedback is valuable, and we understand the frustration this may have caused. While we strive to ensure all our amenities are available for our guests, there are times when unforeseen circumstances arise that may require temporary closures for maintenance or repairs. We apologize for any lack of communication regarding the closure of the indoor pool. We will review our procedures to ensure that guests are informed of any closures or disruptions to our facilities in advance. If there's anything else we can do to assist you or if you have any further comments, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

10/10 Excellent

Tonya

Traveled with group
Liked: Cleanliness, staff & service, amenities
Smelled clean, beds were clean but toilet not so much, beds were not that comfortable
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 11, 2024
Hi Tonya,We appreciate your feedback and are glad to hear that you found our hotel's cleanliness satisfactory. Our team takes great care to ensure that our rooms are well-maintained for our guests' comfort. Regarding the issue with the toilet cleanliness, we apologize for any inconvenience this may have caused during your stay and will address this matter with our housekeeping team to ensure it is resolved promptly. As for the comfort of our beds, we understand that individual preferences vary, and we regret that our beds did not meet your expectations. We continuously strive to improve our guests' experiences and thank you for bringing these matters to our attention.