Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2014
Very good hotel. All were nice and room was excellent!
4 out of 5
Recommended
for Everyone
by A verified traveler

Rupp Arena within steps!

Posted Dec 11, 2014
Beautiful hotel. Great location. Great rooms. The one down side was that the bathrooms were very small and aging fixtures. Room for just one person at a time.
3 out of 5
by A verified traveler

Nice clean Hotel but really noisy .

Posted Dec 8, 2014
Pros: Staff was really friendly and helpful.
Cons: Not sure how you could help all the noise
Location: Everything I needed was close by.
Stayed one night before a U.K. game. On the tenth floor but could hear all the loud traffic below, also all the noise in the next room and hallway. Have never stayed in a hotel so loud. Check-In staff really friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom eastern ky

Within walking distance to attractions!

Posted Dec 8, 2014
We had a great experience with the Hyatt. Check in was very quick and easy. The staff was more than accommodating and gave great suggestions of local restaurants and attractions. The room was clean and the hotel has wifi, which is a plus! Check out was smooth and fast. Would recommend this hotel to anyone and will be stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Great location

Posted Nov 26, 2014
Great location if you are visiting the convention center or Rupp Arena. It's all together in one building. Very convenient.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton, Ohio

NEW FAVORITE LEXINGTON HOTEL

Posted Nov 24, 2014
Pros: The cleanliness of the just about everything. The friendliness of their staff, everyone so willing to help you with just everything.
Location: location is wonderful. Ice skating across the street from the hotel. Night life was absolutely fantastic. Rupp Arena adjoining. The best.
FROM THE GENTLEMAN THAT PARKED MY CAR ON SATURDAY, TO THE YOUNG MAN WHO BROUGHT IT BACK TO ME LATE SUNDAY, IT COULDN'T HAVE BEEN BETTER. CLEAN, FRIENDLY, HELPFUL....YOU NAME IT, HYATT BROUGHT IT. CLOSE TO EVERYTHING. HYATT HAS BECOME MY NEW GO TO HOTEL.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
Pros: The rooms are nice which you expect from this type of hotel. What makes this hotel stand out is the service. The bar & restaurant service were great
Location: This hotel is connected to Rupp Arena in Lexington, Ky. There are many, many things to do in & around Lexington.
We attended a University of Kentucky basketball game and decided to spend the night at the adjoining hotel. We received excellent service in the bar and restaurant, check in, and check out. It is a hotel you would want to visit again.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Boston MA

False advertising in downtown Lexington KY

Posted Nov 21, 2014
Pros: Friendly staff, comfy beds, adjustable temperature in room.
Cons: Fill shampoo/soap in women's shower: gym Resist urge to clean tables in dining room & spraying noxious cleaner while customers are eating breakfast
Location: Hotel was very close to a couple great restaurants and walking distance to meeting offices
Called about a pick-up at airport, gave my name, and was told that shuttle was on it's way. 20 minutes later, after waiting in the dark and increasingly colder weather - I called again and was told that the shuttle had returned to hotel without me. So, I had to take a cab. When it was time to return home, my colleague and I could not reserve the shuttle to return to airport in a timely way (i.e., in time to catch our flight), so we had to take a cab (again).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ATL

perfect locale for attending a UK Mens Basketball

Posted Nov 12, 2014
Pros: location location locatio
Cons: a little pricey
Location: its downtown Lex w/ many restaurant options, and places to visit
Getaway w/ wife for a UK Mens Bball game@ Rupp Arena. Close to several fine dining options and places to stroll thru. Also near the university. Easy access fr I75. Enjoyable w/e.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Concert going on!

Posted Nov 6, 2014
Our stay was nice, check in went smooth! But wow that was a lot of people packed in the lobby waiting for one Garth show to end and others to get in! Complete craziness!!