Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Came in for son's graduation at UK. Location and accessability to campus was great. Staff was wonderful and helpful, very friendly! I would stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Good location

Posted Aug 11, 2014
Fair price Great location Liked the downtown setting Near all the shops and places To eat
5 out of 5
Recommended
for Everyone
by A verified traveler from E

Posted Aug 11, 2014
From the moment we walked in until we left the next day we felt welcomed. The staff was overly friendly. The room was very clean. Great location right in the heart if downtown. Enjoyed it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Seemed fine.

Posted Jul 28, 2014
Pros: Beds, location
Cons: Update the bathrooms
My husband and I stayed at the Hyatt on a Saturday evening. It is in a great location in downtown Lexington and is connected to Rupp Area for those that love UK or stay for a game. The staff was very nice upon check in/check out and made you feel welcome. The room was a good size with a wonderful bed but the bathroom was very cramped and tight for 2 adults. The bathroom appeared a bit dated.
3 out of 5
by A verified traveler from eastern KY

Disappointed

Posted Jul 27, 2014
Pros: This hotel is attached to Rupp Arena, one of Lexington's main attractions. It is centrally located in the downtown area.
Cons: The bar needs to be raised to accommodate the location. The food services need to be overhauled. We have great cooks and great restaurants in KY.
Room was decent, but not for a hotel of such stature. Hard to control thermostat. Some of the TV options were not working and the engineer that was promised never came. Bought 2 appetizers and 1 entree in restaurant, brought to room, and could not eat.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2014
This was perfectly located with all the amenities you could want.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, KY

Very pleased!

Posted Jul 21, 2014
The biggest difference in staying here this time versus previous stays was the staff. It was probably the most friendly, helpful staff I have seen in a hotel. The bellman were great, we had a TV problem, the repairman was great, everyone was awesome. I remember things like that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Road trip through Kentucky

Posted Jul 20, 2014
Pros: Staff was very accomodating.
Cons: Valet parking was very expensive.
Wonderful with a wonderful morning buffet. Close to shops, good restaurants, and lots to see. We wished it was raining during our stay.
4 out of 5
Recommended
for Students
by A verified traveler

great introduction to UK

Posted Jul 17, 2014
Pros: very clean and comfortable - nice/helpful staff
Cons: internet connection was terrible and the TV channels also kept losing their signal (during the World Cup final!)
Location: walking distance to UK
professional and helpful staff but internet needs some work
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
Very pleasant staff and facility. Definitely will stay again