Outdoor spa tub

Reviews of Super 8 by Wyndham Lexington

2 out of 5
Super 8 by Wyndham Lexington
104 E River Rd, Lexington, NE

Reviews

6.6
Rating 10 - Excellent. 43 out of 242 reviews" "
Rating 8 - Good. 65 out of 242 reviews" "
Rating 6 - Okay. 68 out of 242 reviews" "
Rating 4 - Poor. 39 out of 242 reviews" "
Rating 2 - Terrible. 27 out of 242 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Disliked: Amenities
They advertise a hot tub but was closed.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 25, 2024
Hello Wayne,We apologize for any inconvenience caused by the temporary closure of the hot tub. We always strive to maintain our facilities to provide the best experience for our guests. Your feedback is valuable to us for improving our services in the future. Thank you for bringing this to our attention.

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Maria, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any feedback you may have to help us improve our services for future visits. We look forward to welcoming you back soon.

8/10 Good

Rafael

Traveled with family
Liked: Staff & service
There was an empty liquor bottle along the bed under the bed skirt. A few holes in the walls covered up by chairs. I would have been fine with the holes had a not found the liquor bottle.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Rafael,We appreciate your feedback and take cleanliness very seriously. Please know that we will address this matter with our housekeeping team to ensure our rooms meet the highest standards for all future guests. Thank you for bringing this to our attention.

6/10 Okay

TRINH

Response from Manager on Mar 22, 2024
Hello TRINH,We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any concerns you may have from your visit, so we can ensure all our guests have a pleasant experience.

10/10 Excellent

Adele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel very clean and comfortable! They had a great hot breakfast buffet that is included in the price. We arrived during a snow storm and they were so nice and informative about road conditions etc. We would not hesitate to stay there again!
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Adele,Thank you for your kind words about our hotel! We're delighted to hear that you found our property clean and comfortable, and enjoyed our hot breakfast buffet. Our team takes great pride in providing excellent service, even during inclement weather. We appreciate your loyalty and look forward to welcoming you back in the future!

2/10 Terrible

Terri

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely terrible and disgusting! Holes in the walls, open shampoo, conditioner and lotion on the counter in the bathroom. It was so dirty that we didn’t dare sleep in the sheets! 😡
Response from Manager on Feb 9, 2024
Hello Terri,Thank you for sharing your recent experience with us. We apologize for any inconveniences you encountered during your stay. Our team strives to provide a clean and comfortable environment for all guests. We encourage you to reach out directly to our management team so we can address your concerns accordingly.

4/10 Poor

Sue

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I told the front desk that there was a mouse running from the pool area to the pop machine. We have stayed here for years, it's updated but that is for looks, critters running around is not good. Probably not staying here any longer. Crap vehicles in parking lot for months at a time. It's not a good look.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Sue, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused during your recent stay. Please be assured that we take all hygiene and pest control matters seriously and have addressed the situation accordingly. We appreciate your loyalty and would love the opportunity to regain your trust in the future.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Lisa,We appreciate you taking the time to rate our hotel! We are delighted to hear that you had a fantastic stay with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Tonya

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello Tonya, We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our hotel directly to discuss your concerns so that we can address them and ensure a better experience for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Tonya

Stayed 1 night in Dec 2023
Response from Manager on Jan 18, 2024
Hello Tonya, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you have so that we can address the issues and improve our services. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Roger

Business traveler
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Roger,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would love to learn more about your experience. Please reach out to us directly so we can address any concerns you may have had during your stay. We value your satisfaction and hope to have the opportunity to improve upon your next visit.

10/10 Excellent

Rodney

Perfect for an economical place to spend night while traveling. Clean, comfortable beds. Breakfast is minimal. Staff was friendly.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Rodney,Thank you for choosing our hotel during your travels. We're glad to hear that our clean and comfortable beds met your expectations. Our team takes pride in providing a friendly service. We appreciate your feedback on the breakfast, and we'll take it into consideration for future improvements. We hope to welcome you back in the future.

8/10 Good

Marta

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Marta,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Vincent

Liked: Staff & service
Disliked: Cleanliness
Thumbs down
Cleanliness was UGLY both in the lobby and room. The bathtub was gross. The stool kept running slowly, the refrigerator SMELLED, the room smelled of smoke even though it was supposed to be smoke free
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Vincent, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Jack

Our stay was great!
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Jack,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Jesse

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lobby was in need of remodel. Breakfast was good
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Jesse ,We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

4/10 Poor

Charles

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holes patched in wall and left unpainted, shower curtain torn from wall and repaired by an obvious amateur. It was barely hanging on with long wood screws in the drywall. Breakast was very minimal for what I'm used to at a Super8. Staff made excuses for the way the room looked. Asked about an available discount for Veterans and on Sept 11, they said no, not today. I was very concerned they were going to charge me extra because of the room, so intook pictures for proof. I would never stay gere again. This is by far the worst hotel I've ever stayed in and I thought we were safe being the reputation of a Super 8.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Charles ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 Excellent

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Lisa,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Alex,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Manager on Sep 18, 2023
Hello James,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT recommended at all. The property was in horrible condition as far as structure and appearance. The front desk was a total mess and beside being dirty. The rooms were fairly clean but carpet was badly stained and I didn’t want to take my shoes off. Parking was good, Wi-Fi was great breakfast was minimal basically yogurt and coffee.
Response from Manager on Aug 26, 2023
Hello Richard,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
People were friendly
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Mary,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Richard

Traveled with family
Disliked: Amenities
Not recommended at all. The place was in bad repair and totally dirty. The carpet was so bad I was afraid to walk on it. Faucet in bathroom did not work.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Richard, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Tom

Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Tom,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hello Lupita,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

SONIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door didn't open or close well. Little hard time. The rest was good. Clean an very comfortable
Stayed 2 nights in Aug 2023
Response from Manager on Aug 9, 2023
Hi Sonia,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

4/10 Poor

Alan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a damp musty smell and carpet seemed worn and dirty. Hair dryer didn't work. Air conditioner was dirty, I cleaned myself and smell improved. Air conditioner also worked better, before it ran humid and warm.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Alan,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

John

Stayed 1 night in Jul 2023
Response from Manager on Aug 18, 2023
Hello John, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Donald

Traveled with family
Liked: Staff & service, property conditions & facilities
1st room smelly...did move us to a better room..recliner old and worn out. slip strips in tub too far apart...older motel needs new carpet and a good airing out. The staff were very good to work with and pleasant.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello Donald, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Marisol

Gas station and restaurant next door.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hi Marisol,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Denny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Hello Denny,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Li

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Li,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Cung

Stayed 3 nights in Jul 2023
Response from Manager on Aug 9, 2023
Hello Cung,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, well-stocked, and comfortable.
Stayed 1 night in Jul 2023
Response from Manager on Jul 14, 2023
Hi Connie,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The safe was wonderful. Breakfast was on point. Cant beat the price
Stayed 3 nights in Jul 2023
Response from Manager on Jul 7, 2023
Hello Jennifer,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast and also our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

james

Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello james,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

David

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed here with my family for a softball tournament in a nearby town. Specifically booked a non-smoking room. Opened our door and it was an obvious smoking room. Went down to the front desk and was told there wasn’t anymore rooms available. I asked for a refund and that I’d find somewhere else to stay. All of a sudden, there were multiple rooms they wanted me to “try” to see if they were smoking rooms or not. After the 4th room, it was finally a non-smoking room. Went inside and there were burn holes in the blankets, several stains in the carpet, and generally in disrepair. I’ve stayed in some questionable places without too much issues. Before I went to bed that night, I had booked a different hotel for our 2nd night. The morning desk attendant was wonderful and generally helpful. I would NOT recommend this place in its current condition.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 28, 2023
Hello David, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Andrea

Stayed 1 night in Jun 2023
Response from Manager on Jul 19, 2023
Hello Andrea,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice young lady check me in. Efficient and quick in a very clean room. Very satisfied.
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Paul,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room. We hope to someday have another opportunity to host your stay.

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Area in back was full of old funishings apparently not picked up by whomever. Rain was ruining all of it. Room was not as clean as would be expected, and tv is set way too low for bed viewing, which it is in front of. Dont care for my coffee pot to be in bathroom, seems unsanitary.
Stayed 1 night in Jun 2023
Response from Manager on Jun 20, 2023
Hello Robert, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hello Johnny,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was what we needed.
The room had everything we needed. Comfortable bed, shower, and breakfast to get us started next day.
Stayed 1 night in Jun 2023
Response from Manager on Jun 13, 2023
Hello Mary,It means so much to have earned your business. We appreciate the feedback regarding our bed and also our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
Interstate hotel, never again!
The hotel was run down, light flickered, air conditioning smelled real bad, hot tub was gross and not working properly, did not look like any chemicals was in it. Broken pallets outside window, shopping cart, grill and food tossed on ground. Could not wait to check out.
Stayed 1 night in May 2023
Response from Manager on May 19, 2023
Hello Brenda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had hot tub and full breakfast which was nice. Convenient to gas stations, shopping, restaurants, and interstate.
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hi Michelle,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 Excellent

Jessi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on May 14, 2023
Hello Jessi,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Okay

Jo Ann

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Expedia sent me to this property after the one I booked had a posted sign their pool and hot tub was closed. Same amenities? NO! Again no pool, and after an hr of waiting for Expedia we checked in here..2nd floor, no elevator and I’m by myself with a 4 yr old.
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Jo Ann, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Motel
Room was very clean and comfortable.
Stayed 1 night in Apr 2023
Response from Manager on Apr 10, 2023
Dear Guest,We can't thank you enough for sharing your feedback with regards to our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Coleen

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 28, 2023
Hello Coleen,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Douglas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
easy to find
Stayed 1 night in Mar 2023
Response from Manager on Mar 25, 2023
Hello Douglas, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on Feb 10, 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.