The staff were exceptional in making sure that I had what I needed. This included calling my shuttle company to help with some issues of a delayed shuttle. They all spoke excellent English and accommodated me with answering various questions. I was picked up by their courtesy shuttle at the airport. No problems at all identifying the shuttle coming out of the airport. The breakfast buffet was a decent price and included everything needed to get the day started. I appreciated that if I wanted to rent a car, they had an agent onsite ready to help out. Overall, I would highly recommend this hotel as a place to begin to get oriented in Costa Rica or a final stop before flying out.