Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 13, 2013
I had booked room over 30 days in advance. Requesting a smoking room. When I arrived, the clerk said they didn't have any. I told him that I had booked well over a month ago. His response...We can't save a room for a month. Then he told me he would check further. After checking, he said...I only have one room left, and the people who reserved would be arriving later that night. I think if you reserve a room, it should be first come, first server. I was located on the third floor, at the far end of building. Either use the stairs to go outside, or go wait on the elevator. Luckly I'm in good health, and used the stairs for a smoke. It just rips me that I had booked well in advance, and they held a smoking room for someone else. I would only returns if getting something in writting. Pleasant stay other than being unfairly treated. Bill H. Indiana