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Reviews of Best Western Premier Why Hotel

4 out of 5
Best Western Premier Why Hotel
7 Square Morisson, Lille, Nord

Reviews

9.0

Wonderful

Rating 10 - Excellent. 517 out of 832 reviews" "
Rating 8 - Good. 250 out of 832 reviews" "
Rating 6 - Okay. 40 out of 832 reviews" "
Rating 4 - Poor. 13 out of 832 reviews" "
Rating 2 - Terrible. 12 out of 832 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean and nice facility, friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Traveled with partner
Liked: Amenities
Great location and lovely stagf
Stayed 2 nights in Apr 2024

10/10 Excellent

Hannah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a comfortable stay for my family. Loved the balcony and easy to get around the city.
Stayed 1 night in Apr 2024
Response from Juliette on Apr 10, 2024
Dear customer,We would like to thank you for taking the time to let us a comment about your recent stay in our hotel. We are delighted to know you enjoyed this experience ! Thank you for your kind words. It would be a pleasure to welcome you back in our hotel for your next trip in Lille.We remain at your entire disposal.Best regards,Reception

10/10 Excellent

Eneinta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good city hotel. Big and comfortable rooms. Excellent customer service!
Stayed 1 night in Dec 2023
Response from Léa - Assistant head of reception on Mar 10, 2024
Dear guest,We thank you for your feedback about your last stay in our Best Western Premier Why hôtel.We are glad you liked the comfort of the room and the customer service.It would be a pleasure to welcome you back for your next stay in Lille,Best regards,

8/10 Good

Catalina, Newport News

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, convenient location. Some street noise and could inform guests better about parking.
Stayed 3 nights in Feb 2024
Response from Juliette - Assistante chef de serivces on Feb 22, 2024
Dear customer,Thank you for taking the time to let us a review about your stay in our hotel. Be sure we take your comment into account and will use it to raised the quality of our services. Moreover, thank you for your kind words. It would be a pleasure to welcome you back for your next trip in Lille. Best regards, Reception

10/10 Excellent

Heather, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fun modern building with excellent front desk staff and close to the Grand Place.
Stayed 1 night in Jan 2024
Response from Léa - Assistant head of reception on Jan 14, 2024
Dear Heather,Thank you very much for your feedback about your previous stay in our Best Western Premier Why hôtel.We are glad to read that you liked the look of our building, the service of the staff at the front desk and the location of our hotel.We hope to welcome you back very soon,Best regards,

8/10 Good

Cyrille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky, characterful hotel in a central excellent location. Great staff, very friendly, going out of their way to help. Lovely breakfast. Only two small minuses. The room wax well equipped but a bit on the small side. Weather was cold when we were there and the room heating was not working well. The bathroom was particularly cold. The hotel staff kindly provided an additional electric heater which helped.
Stayed 2 nights in Dec 2023
Response from Léa - Assistant head of reception on Dec 11, 2023
Dear Cyrille,Thank you very much for your feedback following your last stay in our Best Western Premier Why hôtel.We are glad to know you appreciated the friendliness of our staff, the breakfast and the room and its equipment.We are happy to hear that the staff could fix the problem about the heater.We hope to welcome you back soon,

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern hotel, with very friendly staff and great in-room facilities, including a complementary mini-bar and coffee-maker. Excellent location - really close to the centre, but not too close, and within easy walking distance of several museums.
Stayed 1 night in Nov 2023
Response from Léa - Assistant head of reception on Nov 15, 2023
Dear guest,Thank you very much for you comment following your stay in our Best Western Premier Why hôtel.We are glad to read that you liked the decoration of the hotel, the mini bar, the service of our staff and the localisation.We hope to welcome you back for your next stay in Lille,Best regards,

10/10 Excellent

Arthur

Stayed 1 night in Nov 2023
Response from Léa - Assistante chef de service on Nov 15, 2023
Cher Arthur,Nous vous remercions pour votre retour suite à votre séjour au Best Western Premier Why hôtel.Nous sommes heureux de savoir que vous avez apprécié votre expérience chez nous et nous espérons vous réaccueillir très bientôt,Bien cordialement,

2/10 Terrible

Juliette

Stayed 2 nights in Oct 2023
Response from Léa - Assistante chef de service on Nov 7, 2023
Bonjour Juliette,Nous sommes navrés d'apprendre que votre expérience chez nous n'était pas à la hauteur de vos attentes.Nous serions ravis d'en savoir plus sur les raisons de votre mécontentement lors d'un appel téléphonique.N'hésitez pas à nous contacter afin que l'on puisse échanger.Bien cordialement,

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Been many times now, they try to treat you like royalties, English is spoken through out, and as it’s our wedding anniversary we came, before we’ve been on our various birthdays We were given a rugby ball to celebrate the World Cup and we wanted France to win now We will definitely return, the fridge is always full of goodies which I’m drinking on the train back to London
Stayed 4 nights in Sep 2023
Response from Léa - Assistant head of reception on Oct 10, 2023
Dear Deenis,A big thank you for your amazing comment !It is a real pleasure to know you enjoy each stay you spend with us. The satisfaction of our guest is our priority number one.We hope to welcome you back very soon,Best regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Léa - Assistante chef de service on Nov 7, 2023
Chère Julia,Nous vous remercions d'avoir pris le temps de partager avec nous votre avis sur votre séjour au Best Western Premier Why hôtel.Nous espérons vous revoir très bientôt lors de votre prochain passage à Lille,Bien cordialement,

6/10 Okay

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Léa - Assistante chef de service on Oct 10, 2023
Cher client,Nous vous remercions d'avoir pris le temps de noter votre précédent séjour au Best Western Premier Why hôtel.Nous sommes ravis de savoir que votre expérience chez nous était à la hauteur de vos attentes.Nous espérons vous revoir très bientôt lors d'un prochain séjour,Bien cordialement,

10/10 Excellent

Tichamuka

Stayed 2 nights in Sep 2023
Response from Julien on Sep 12, 2023
Bonjour,Merci pour votre retour, nous sommes ravis de savoir que votre séjour s'est bien passé.Au plaisir de vous recevoir à nouveau.Bien cordialement,Julien, La réception.

10/10 Excellent

jess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish centrally situated hitel
Fab location/ funky hotel/ friendly reception/ quirky room with a window and disco lights to the shower from the bedroom. Great breakfast options.
Stayed 2 nights in Aug 2023
Response from Julien on Sep 12, 2023
Cher Client,Nous vous remercions d'avoir partagé vos impressions suite à votre récent séjour au Best Western Premier Why Hotel.Nous vous remercions d’avoir souligné l’emplacement de notre Hôtel ainsi que l'accueil du personnel. Vos remarques nous tiennent à cœur et nous permettent de nous améliorer pour vous apporter la meilleure des prestations.Au plaisir de vous accueillir à nouveau !Bien cordialement,Julien, La réception.

8/10 Good

Benjamin

Stayed 2 nights in Aug 2023
Response from Léa - Assistante chef de service on Oct 10, 2023
Cher client,Nous vous remercions d'avoir pris le temps de noter votre précédent séjour au Best Western Premier Why hôtel.Nous sommes ravis de savoir que votre expérience chez nous était à la hauteur de vos attentes.Nous espérons vous revoir très bientôt lors d'un prochain séjour,Bien cordialement,

10/10 Excellent

Philippe

Stayed 2 nights in Aug 2023
Response from Léa - Assistante chef de service on Nov 7, 2023
Cher Philippe,Nous sommes ravis de savoir que votre séjour chez nous vous a plus.Nous vous remercions d'avoir pris le temps d'évaluer votre expérience au Best Western Premier Why hôtel.Nous espérons vous réaccueillir très bientôt,Bien cordialement,

8/10 Good

Florent

Stayed 2 nights in Aug 2023
Response from Léa - Assistant head of reception on Oct 10, 2023
Cher client,Nous vous remercions pour votre retour suite à votre séjour au Best Western Premier Why hôtel.Nous sommes heureux de savoir qu'il était à la hauteur de vos attentes.Bien cordialement,

4/10 Poor

Thierry

Stayed 3 nights in Aug 2023
Response from Léa - Assistant head of reception on Oct 10, 2023
Cher client,Nous vous remercions d'avoir partager avec nous votre ressenti lors de votre précédent séjour au Best Western Premier Why hôtel.Nous sommes navrés d'apprendre qu'il n'était pas à la hauteur de vos attentes.N'hésitez pas à nous partager les détails de votre retour afin que nous puissions remédier aux problèmes rencontrés.Bien cordialement,

10/10 Excellent

Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent breakfast, good location.
Stayed 1 night in Aug 2023
Response from Léa - Assistant head of reception on Oct 10, 2023
Dear Andrew,We thank you a lot for sharing with us your opinion about your last stay in our Best Western Premier Why hôtel.We are glad you appreciated the service of our staff, the breakfast and the location of our hotel.It would be a real pleasure to welcome you back for your next stay in Lile.Best regards,

8/10 Good

Jan

Stayed 3 nights in Aug 2023
Response from Léa - Assistant head of reception on Oct 10, 2023
Cher client,Nous vous remercions pour votre retour suite à votre séjour au Best Western Premier Why hôtel.Nous sommes heureux de savoir qu'il était à la hauteur de vos attentes.Bien cordialement,

10/10 Excellent

gerardo

Traveled with partner
Liked: Amenities
My wife & I booked 4 days at this hotel. What an amazing place it is! I have nothing negative or suggestions to make. We were happy and lucky to book a room here. The front desk employees were very professional and helpful. Every questions we had, they kindly answered them.
Stayed 1 night in Aug 2023
Response from Léa - Assistant head of reception on Oct 10, 2023
Dear Gerardo,It is a real pleasure to read your feedback following your stay in our Best Western Premier Why hôtel !We are very glad to know that you were happy of you stay with us.Thank you to underline that you appreciated the service of the front desk employees.We hope to welcome back soon for you next stay in our beautiful city,Best regards,

6/10 Okay

Raphael

Stayed 2 nights in Aug 2023
Response from Léa - Assistante chef de service on Oct 10, 2023
Cher client,Nous vous remercions d'avoir pris le temps de noter votre précédent séjour au Best Western Premier Why hôtel.Nous sommes ravis de savoir que votre expérience chez nous était à la hauteur de vos attentes.Nous espérons vous revoir très bientôt lors d'un prochain séjour,Bien cordialement,

10/10 Excellent

gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Léa - Assistante chef de service on Oct 10, 2023
Cher client,Nous vous remercions d'avoir pris le temps de noter votre précédent séjour au Best Western Premier Why hôtel.Nous sommes ravis de savoir que votre expérience chez nous était à la hauteur de vos attentes.Nous espérons vous revoir très bientôt lors d'un prochain séjour,Bien cordialement,

10/10 Excellent

Amarjit

Stayed 1 night in Aug 2023
Response from Léa - Assistante chef de service on Oct 10, 2023
Cher client,Nous vous remercions d'avoir pris le temps de noter votre précédent séjour au Best Western Premier Why hôtel.Nous sommes ravis de savoir que votre expérience chez nous était à la hauteur de vos attentes.Nous espérons vous revoir très bientôt lors d'un prochain séjour,Bien cordialement,

8/10 Good

Victor

Stayed 3 nights in Aug 2023
Response from Léa - Assistante chef de service on Oct 10, 2023
Cher client,Nous vous remercions pour votre retour suite à votre séjour au Best Western Premier Why hôtel.Nous sommes heureux de savoir qu'il était à la hauteur de vos attentes.Bien cordialement,

8/10 Good

Riyaad

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and the rooms were a great size and beds very comfortable. The only negative is the bathroom smells a bit if stagnant water, but i think many hotels and villas have that issue around europe
Stayed 1 night in Aug 2023
Response from Sotirios on Aug 4, 2023
Dear Mr Smith,Thank you for highlighting the location of our hotel, ideal for discovering the city of Lille.Thank you also for mentioning the comfort of our room. We apologize for the problems encountered in the bathroom which have been reported to the services concerned.Your comments are important to us and allow us to improve and provide you with the best services.Looking forward to welcoming you again.Yours sincerely,SotiriosFront Desk

10/10 Excellent

Torgeir

Stayed 1 night in Jul 2023

10/10 Excellent

Laurent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Dianne

Traveled with partner
The shower and bathroom sink did not drain, so flooded the floor every time we used it.
Stayed 1 night in Jul 2023

10/10 Excellent

yasmin

Traveled with group
Excellent service and staff were the best!! Perfect location right by the action. We couldn’t have been happier. Thank you.
Stayed 2 nights in Jun 2023

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it but
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service
Central location walking distance to all restaurants & attractions
Stayed 2 nights in Jun 2023

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really relaxed and helpful staff, great range of breakfast and loved the scheme for getting a free drink if you forego housekeeping as well as the eco toiletries. Would strongly recommend.
Stayed 3 nights in Jun 2023
Response from Juliette on Jun 5, 2023
Dear Madam,We would like to thank you for taking the time to let us a comment about your stay. We are so delighted to know you enjoyed your stay in our hotel ! We are working hard to met expectations like yours ! It would be a pleasure to welcome you back for a next trip in Lille.We remain at your entire disposal.Reception

8/10 Good

Vincent

Stayed 1 night in May 2023
Response from juliette on May 24, 2023
Cher Monsieur,Nous souhaitons vous remercier d'avoir pris le temps de laisser un avis sur votre séjour au sein de notre hôtel.Nous sommes ravis de savoir qu'il vous a plu.Nous serions ravis de vous accueillir lors d'un prochain séjour.Bien cordialement,La Réception

10/10 Excellent

Shaffali

Stayed 6 nights in Mar 2023
Response from Louis - Premier de Réception on Apr 5, 2023
Cher client,Nous sommes ravis que vous ayez apprécié votre séjour au Best Western Premier Why Hotel.Savoir que vous avez passé un excellent moment dans notre hôtel est la plus belle des récompenses pour toutes nos équipes.Au plaisir de vous accueillir à nouveau !Bien cordialement,Louis - Premier de réception

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Louis on Mar 18, 2023
Cher client,Nous sommes ravis que vous ayez apprécié votre séjour au Best Western Premier Why Hotel.Savoir que vous avez passé un excellent moment dans notre hôtel est la plus belle des récompenses pour toutes nos équipes.Au plaisir de vous accueillir à nouveau !Bien cordialement,Louis - Premier de réception

8/10 Good

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, well positioned and modern. Service was good, but access to the room delayed by 30 minutes as it wasn’t ready, however feee drinks at the bar were provided.
Response from Paula on Dec 25, 2022
Dear Mister Lloyd,Thank you for taking the time to leave a review following your stay at the Best Western Premier Why.We are happy to hear our hotel and its location were to your liking. Allow us to apologise for the technical issue that lead to the delay during check in. We hope to see you again during your next stay in Lille in order to improve our standing in your eyes.We wish you a Merry Christmas and a happy New Year.Best regards,

8/10 Good

Renata

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Patrick

Stayed 1 night in Sep 2022
Response from Juliette on Oct 18, 2022
Dear Sir,Thank you for the leaving your feedback in regards to your stay. We are so happy you loved your experience and can’t wait to have you back for your next trip to Lille. Until then, we remain at your disposal.Best regards,The Reception

10/10 Excellent

Jojo Soh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff
Great hotel with amazing services from staff. Walking distance to centre and 4-5 Sept Flea market. Only down side is the paid offsite secure carpark is very smelly and have ppl sleep at walkway after the 2 days of big flea market celebration.
Stayed 3 nights in Sep 2022
Response from Christophe Bachelet on Nov 5, 2022
Dear Soh,We thank you for leaving a feedback regarding your stay in the Best Western Premier Why Hotel.Also, we are pleased to learn that your were happy with your stay and that our location allowed you to take full advantage of the Braderie de Lille.That being said, I am sorry our parking wasn't up to your standards. Please accept our sincerest apologies.We hope to have you stay with us once more in the future!Best regards,

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

Al

Liked: Cleanliness
Convenient location Excellent bed pillows great curtains Bathroom modern great rainfall shower Few free snacks full breakfast buffet fresh orange juice machine Nothing to be improved
Stayed 1 night in Aug 2022

10/10 Excellent

Russell

Stayed 2 nights in Jun 2022

8/10 Good

Artem, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location
Stayed 2 nights in Apr 2022

8/10 Good

TZE SHAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Close to attraction.
Stayed 2 nights in Jun 2022

8/10 Good

David S

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location and good service
Overall is good( service, location, room amenities and cleanliness..,) however, it’s noisy every morning with huge trunk across the street.
Stayed 2 nights in May 2022

10/10 Excellent

Assaad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful rooms
Stayed 1 night in Jun 2022

10/10 Excellent

Lorrane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel amazing staff great location
Stayed 4 nights in May 2022

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff all of them including the cleaning group Just can’t praise them enough
Stayed 3 nights in May 2022