Apartment, 1 Bedroom | Living area | Flat-screen TV

Reviews of Citadines City Centre Lille

3 out of 5
Citadines City Centre Lille
Avenue Willy Brandt - Euralille, Lille, Nord

Reviews

8.4

Very Good

Rating 10 - Excellent. 268 out of 705 reviews" "
Rating 8 - Good. 328 out of 705 reviews" "
Rating 6 - Okay. 72 out of 705 reviews" "
Rating 4 - Poor. 24 out of 705 reviews" "
Rating 2 - Terrible. 13 out of 705 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Davin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really good value for money. The room was spacious and comfortable for two and the staff were extremely polite, welcoming and friendly. Will definitely book this hotel in Lille again
Stayed 2 nights in Jan 2024
Response from Fabio C. Assistant Residence Manager on Jan 31, 2024
Dear Davin, Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel to be of good value, and that the room and staff met your expectations.We look forward to welcoming you back on your next visit to Lille.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fabio C. Directeur Adjoint on Dec 14, 2023
Cher Michael, Nous tenons à vous remercier sincèrement pour cette excellente note de 5/5 ! C'est un plaisir de savoir que votre séjour parmi nous a été à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.Cordialement,

6/10 Okay

Bradley

Traveled with family
I have stayed at this hotel before in the summer. No AC. The heat was cycling a lot. Many things in poor repair. Shower, sink light, iron, etc. no cleaning on a 5 night stay included with the room. It served the purpose but was very overpriced for the quality and comfort.
Stayed 5 nights in Nov 2023
Response from Fabio C. Assistant Residence Manager on Dec 14, 2023
Dear Bradley, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are valuable, and we assure you that we are addressing the maintenance issues to enhance the overall guest experience.We regret any discomfort caused, and we appreciate your understanding. If you decide to stay with us again, we will make every effort to provide you with an improved and more comfortable experience.Best regards,

2/10 Terrible

Amy

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Fabio C. Assistant Residence Manager on Dec 14, 2023
Cher Amy,Nous sommes sincèrement désolés que votre expérience n'ait pas été à la hauteur de vos attentes. Nous aimerions en savoir plus sur les raisons de votre mécontentement afin de pouvoir améliorer nos services. Pourriez-vous prendre un moment pour nous fournir des détails supplémentaires sur les problèmes que vous avez rencontrés ? Votre satisfaction est notre priorité, et nous ferons tout notre possible pour remédier à la situation.Cordialement,

10/10 Excellent

Mustafa

Liked: Cleanliness, room comfort
Highly recommended if you want to stayby Eurorail.
The hotel is unbeatable for the price-comfort. Clean room, toilet and bathroom (separate as in many French hotels). The room was much more comfortable than the hotel we stayed in Paris for almost 3 times the cost.
Stayed 1 night in Nov 2023
Response from Fabio C. Assistant Residence Manager on Nov 17, 2023
Thank you so much for your positive feedback. We're thrilled to hear that our hotel provides unbeatable value for you, with a clean room, separate toilet, and bathroom. We're glad your experience was more comfortable than your stay in Paris, despite being nearly three times less expensive. Your comments are truly encouraging, and we would be delighted to welcome you again on your next visit.Best regards,

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Fabio C. Deputy Director on Oct 23, 2023
Dear Martin, Thank you very much for your perfect score of 10/10! It brings us immense joy to hear that you enjoyed your stay with us. We continuously strive to provide a memorable experience for our guests, and your positive feedback serves as a great source of motivation for our entire team.We look forward to welcoming you back to our residence soon. Best regards,

6/10 Okay

Arron

Disliked: Cleanliness
Perfect location. However had many many bed bug bites. Window was shut all night.
Response from Fabio C. Deputy Director, on Oct 17, 2023
Dear guest,We appreciate your feedback regarding our perfect location, but we are deeply concerned to hear about the bed bug bites you are talking about. Please accept our sincerest apologies for any discomfort you may could have faced. It's essential to mention that it does not appear that our reception has received any complaints from you during your stay, which surprises us as we encourage guests to report any issues immediately.In order to conduct a thorough investigation and ensure the safety of our guests, we kindly request that you provide us with more information about your experience. We would like to know if there were any specific details you can provide, such as your reservation number and the specific room you stayed in, which will assist us in taking the necessary actions to address the issue.We hope to have the opportunity to regain your trust in the future.Best regards,

10/10 Excellent

Dave

Stayed 2 nights in Oct 2023
Response from The Citadines Lille team on Oct 11, 2023
Dear Dave,thanks for your 10/10!Best regards,

6/10 Okay

martin

Traveled with family
Disliked: Cleanliness
Lots of bites
Stayed last night at this hotel and both me and my son are now covered in bites! Either it was a very, very hungry mosquito, or there are bed bugs!!
Stayed 1 night in Sep 2023
Response from Clara K, Assistant Residence Manager on Sep 25, 2023
Dear Martin, I can assure you that we don't have bed bugs. We made a check in your room. We sometimes have mosquitoes when it is raining and if you let your window open. We can provide at anytime mosquitoes plugs. I am really sorry that you got bites during your stay. Please accept our apologies. Best regards,

8/10 Good

Penny

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for Eurostar and walking aroung Lille. Clean, modern rooms which were well equipped for a short stay (kitchenette with kettle and pots, hairdryer, fan, iron). Take a mug with you if you want to have a full-sized drink though! Our room facing the Tripost depot was noisy in the late evening/early morning though while we were there - though probably just bad luck (things were being unloaded/people gathering)
Stayed 4 nights in Aug 2023
Response from Lena - guest relation service on Sep 4, 2023
Dear Penny, Thank you for having taken the time to write us this thorough review .We are glad that you enjoy our rooms as well as our location within a few minutes walk from both train stations and the city center.We will be happy to welcome you back for your next stay in Lille.Best regards,

6/10 Okay

Mellisa

Liked: Cleanliness
Only visit during the cooler months!
It was very hot and humid in Lille during my stay. This property has no air conditioning and only offers a fan for your apartment. I opened the window at night but got eaten alive by mosquitoes! So the window stayed closed and the fan just wasn’t enough for comfort. This made for one hot and uncomfortable stay.
Stayed 3 nights in Aug 2023
Response from Lena - guest relation service on Aug 27, 2023
Dear Melissa , Thank you very much for having taken the time to share your experience.We are sorry to hear that you suffered from the heatwave that impacted Lille during your stay. We plan to have air conditioning installed in the future.We do hope to be able to welcome you back !Best regards,

10/10 Excellent

Kashiku

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Clara K, Assistant Residence Manager on Jul 24, 2023
Dear Kashiku,thanks a lot for your 10/10!Best regards,

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
fantastic apartment well appointed and really close to train stations and old town
Stayed 1 night in May 2023
Response from Lena - guest relation service on Jun 23, 2023
Dear Karen , Thank you for your kind review! We are very pleased that you enjoyed your stay with us and hope to welcome you again . Best regards,

10/10 Excellent

Garfield

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Clara K, Assistant Residence Manager on May 14, 2023
Dear Garfield,thanks a lot for your comment and mark!Best regards,

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Wifi did not work. Only two small pillows on the bed.
Stayed 1 night in May 2023
Response from Clara K, Assistant Residence Manager on May 9, 2023
Dear Sandra,thanks for your comments. Sorry for the wifi problem, I hope you contacted the front desk team that can call the customer service at anytime. Concerning the pillows, there are 2 on the bed and 2 extras in the cupboard. I hope to welcoming you again, Best regards,

8/10 Good

Kashiku

Liked: Cleanliness, room comfort
Lovely and Can’t wait to stay in this apartment again
Stayed 1 night in Feb 2023
Response from Clara K, Assistant Residence Manager on Feb 11, 2023
Dear Kashiku,thanks a lot for your nice comments. We will be pleased to welcome you again in our Residence.Best Regards,

10/10 Excellent

Tomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very conveniently located close to both train stations. The room was very nice, huge, and very clean. The staff was great. Would definitely cole back.
Response from The Citadines Lille team on Jan 4, 2023
Hello, thank you for your review! We are pleased to know that you enjoyed your stay here. See you soon

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2022
Response from Clara K, Adjointe de Direction on Dec 20, 2022
Bonjour Daniel,merci pour votre note! N'hésitez pas à m'indiquer ce qui vous a déplu.Bien Cordialement,

10/10 Excellent

Diane

Liked: Cleanliness, room comfort
Always excellent at Citadines Lille
Another excellent stay in Citadines Lille. Fab staff, very comfortable and clean.
Stayed 1 night in Oct 2022
Response from Clara K, Assistant Residence Manager on Oct 19, 2022
Dear Diane,thanks for your nice comments and for your loyalty! We will be glad to welcome you again soon. Best Regards,

10/10 Excellent

michel -

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great property, great location. Can be a bit noisy!
Stayed 5 nights in Sep 2022
Response from Clara K, Assistant Residence Manager on Sep 23, 2022
Dear Michel,thanks for your comments and sorry to read that it was noisy the night you came. Best regards,

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Citadine City Centre Lille has maintained the high standard of which I have grown accustomed
Stayed 1 night in Sep 2022
Response from Clara K, Assistant Residence Manager on Sep 12, 2022
Dear Anthony,thanks for your nice comments! Best regards,

10/10 Excellent

Julia

Stayed 1 night in Aug 2022
Response from Emilie B .chargée de relation clientèle on Aug 19, 2022
Cher Madame, je vous remercie pour votre commentaire positif. Bien cordialement,

10/10 Excellent

Geraldine

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Clara K, Adjointe de Direction on Apr 29, 2022
Bonjour Géraldine, merci pour votre bonne note! A bientôt à Citadines City Centre Lille! Cordialement,

8/10 Good

Graham

Liked: Cleanliness, room comfort
Convenient and comfortable
A very conveniently located hotel. It is clean and comfortable, and very close to the old centre of this lovely city. My only complaint is that there are no coffee or tea making facilities in the room - you’re asked to use a communal area downstairs which I didn’t really want to do.
Stayed 2 nights in Oct 2021
Response from Mathilde C., Residence Manager on Jan 7, 2022
Dear Graham, We are glad that you had an enjoyable stay. We have noted your comments about the facilities in the room and we thank you for your valuable feedback. We look forward to welcoming you again. Best regards,

10/10 Excellent

Diane

Liked: Cleanliness, room comfort
Excellent Hotel
Excellent hotel, I love staying here. All staff are very friendly and helpful. The rooms are comfortable and have a useful kitchen area which is well equipped. All areas of the hotel are very clean. Opposite Flandres train station and 5 minute walk to Lille Europe train station.
Stayed 1 night in Sep 2020
Response from Clara K, Assistant Residence Manager on Oct 5, 2020
Dear Diane, thanks a lot for your nice comments that will be shared to all the team! We look forward to welcoming you again, Best regards,

8/10 Good

Ugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lisa F, Customer relation services on Mar 9, 2020
Dear Ugo, Many thanks for your kind rating about the residence, we are glad to learn that you enjoyed your stay with us. We hope to have the pleasure to welcome you again in the future, Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, value for money and helpful staff,
Stayed 2 nights in Jan 2020
Response from Mathilde C., Residence Manager on Jan 31, 2020
We are glad that you had an enjoyable stay. Thank you for sharing your experience and we look forward to welcoming you again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Lisa F, Customer service relations on Jan 2, 2020
Dear guest, Thank you very much for your kind rating. We hope to welcome you again in the nearest future Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Lisa F, Customer service relations on Dec 9, 2019
Dear guest, Thank you very much for your kind rating. We hope to welcome you again in the nearest future. Best regards,

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly spacious apartment
Generous apartment. Clean. Friendly efficient staff. Good location for train station and city centre. Safe. Handy coffee machine all day for hot/ cold drinks. Spacious lobby.
Stayed 4 nights in Nov 2019
Response from Lisa F, Customer service relations on Dec 9, 2019
Dear Elaine, Thank you very much for your comments. I hope to have the pleasure to welcome you back in the nearest future. Kind regards.

10/10 Excellent

Kenneth Graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and central
This is a comfortable, clean and spacious hotel (room) in the heart of the beautiful city of Lille. It was easy to check in and use the hotel. I would certainly recommend it as a place to stay. It is a fairly generic hotel in terms of being like so many modern hotels, but it does deliver in terms of the standards you would expect for your money.
Stayed 4 nights in Oct 2019
Response from Lisa F, Customer Service Relation on Nov 15, 2019
Dear Kenneth, Many thanks for your kind comments about our residence, it will be shared with the whole team. It was a pleasure to welcome you, and we hope to welcome you again in the nearest future. Best regards,

10/10 Excellent

Emer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Clara K, Adjointe Directrice de Résidence on Nov 4, 2019
Bonjour Emer, merci pour votre note! A bientôt,

4/10 Poor

Marco Alfredo

Business traveler
Disliked: Property conditions & facilities, room comfort
Cheaper than it looks
I was woke up at 7am by people working with a drill in the room next to mine, the door of the wardrobe wasn't working and the slider bracket of the shower was broken
Stayed 2 nights in Oct 2019
Response from Lisa F, Customer Relation Services on Oct 28, 2019
Dear Marco, We are sorry to read that our residence has not reached your expectations. The work was lead by the mall located just near by our residence, and despite our immediate call, they did not stop right after. For that, we offer you our sincere apologies. Concerning the problems with your room, we will look into it, as we have quality standards and they should be respected. For your next stay, do not hesitate to get in touch with the reception, open 24h/24, they will help you deal with your issues! Kind regards,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, excellent facilities, very nice
Very good reception staff, clean well equipped kitchen and nice bathroom. Spacious room, my room on 10th floor had fab views of Lille. Next to shopping centre so very convenient for Carrefour, and close to both train stations Flandres and Lille Europe. Both stations offer trains going to the south of France without having to go into Paris, change of train is usually needed and Valence TGV has good onward connections. Highly recommend this excellent hotel with great facilities.
Stayed 1 night in Oct 2019
Response from Lisa F, Customer relation services on Oct 21, 2019
Dear Diane, Many thanks for your great review! Your compliments will be shared with the whole team. It was a pleasure welcoming you in our residence, and we shall be delighted to see you again very soon. Kind regards,

4/10 Poor

Malcolm

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Noisy room and misleading Hotel .com info
The noisiest room I have tried to sleep in. Outside noise Included station announcements - traffic- people shouting/ talking. Slept with window closed - no air conditioning - just a small desktop fan. Also noise from above - alarm at 6.30 Tuesday and Wednesday- Scrapping chairs No soap in the soap dispenser - very annoying if you are in the shower wet but no soap. No hot water Wednesday morning Rooms are not serviced daily unless you pay 15 to 23 Euros a day depending on room type. Not mentioned on hotel.com listing. Local taxes 1.65 euros per person per day NOT 1.10 euros as on HOTEL.COM
Stayed 3 nights in Oct 2019
Response from Lisa F, Customer relation services on Oct 21, 2019
Dear Mr Ward, As spoken in real-time messages, we deeply apologize for the inconvenience caused, and we regret you did not appreciate our residence. We hopte to welcome you again to show you the best of our residence. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Lisa F, Customer service relations on Oct 14, 2019
Dear guest, Thank you very much for your kind rating. We hope to have the pleasure to welcome you back in the nearest future. Kind regards.

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Lovely stay over. Staff were friendly. Nice clean rooms also.
Stayed 1 night in Oct 2019
Response from Clara K, Assistant Residence Manager on Oct 11, 2019
Dear Kevin, thanks a lot for your nice comments! Hoping to welcome you again, Best regards,

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Clara K, Assistant Residence Manager on Oct 11, 2019
Dear David, Thanks a lot for the grade! Best regards,

6/10 Okay

KA LUNG DAVID

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Lisa F, Customer service relations on Oct 14, 2019
Dear guest, Thank you very much for your kind rating. We hope to welcome you again in the nearest future. Best regards,

10/10 Excellent

Sarene

Stayed 5 nights in Aug 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given a nice room at the front of hotel but weather was very hot and the room was too hot. Another room was offered to us which was much cooler. Excellent and friendly service. Great little room to relax with a coffee / tea above reception. Close to all of Lille’s attractions and next to train station. Great secure parking too. Thanks for an enjoyable stay Citadines!
Stayed 5 nights in Aug 2019
Response from Lisa F, Customer service relations on Sep 18, 2019
Dear Bruce, Thank you very much for sharing your feedback. Your compliments are very important for us. We are glad to know that you enjoyed your stay. It will be a great pleasure to welcome you again in the nearest future. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location close to stations and friendly staff.
Stayed 5 nights in Aug 2019
Response from Lisa F, Customer service relations on Sep 18, 2019
Dear Madam,Dear Sir, Thank you for sharing your experience. Your compliments about the staff will be shared with the entire team. Kind regards

8/10 Good

Steven

Liked: Cleanliness, staff & service
Great location. Super pleased with the parking. Very secure. Rooms a little tired, not sure why we had a kitchen??? Would rather have had a bigger room and no kitchen. Found the room very stuffy. It was a very hot weekend and the room had no AC
Stayed 2 nights in Aug 2019
Response from Lisa F, Customer service relations on Sep 18, 2019
Dear Steven, Thank you for sharing your experience. We would just like to remind you that Citadines is an Apart'Hotel, which is different from a classic hotel: all our rooms are studios or 1-Bedroom apartments and are therefore all equipped with kitchens. we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fabulous staff, our room was perfect for what we required. Sofa bed of high quality, and no problem to set up. Underground car park, very safe/security conscious. Pet friendly perfect for what we wanted
Stayed 3 nights in Aug 2019
Response from Lisa F, Customer service relations on Sep 18, 2019
Dear Sir, Dear Madam, Thank you very much for sharing your feedback and your kind words about the staff. We hope to welcome you again in the nearest future. Kind regards,

8/10 Good

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Tricky to fine the parking but once in, great location near the train station and shopping centre.
Stayed 2 nights in Aug 2019
Response from Lisa F, Customer service relations on Sep 18, 2019
Dear Niamh, Thank you very much for sharing your positive feedback. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Clara K, Assistant Residence Manager on Aug 26, 2019
Dear Client, Thanks for your rating! Best regards,

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central location within easy walk of main attractions. Friendly and helpful staff.
Stayed 1 night in Jul 2019
Response from Clara K, Assistant Residence Manager on Jul 19, 2019
Dear Jacqueline, Thanks a lot for your nice comments that will be shared with all the team of Citadines City Centre Lille! Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great because it has its own kitchen
Stayed 2 nights in Jun 2019
Response from Clara K, Assistant Residence Manager on Jun 26, 2019
Dear Client, thanks for your nice comment! Best regards,

6/10 Okay

Verified traveler

There is no air conditioning so in Summer it might be a bit warm and uncomfortable at night. Its a basic student apartment with minimal facilities. Upside - It is located close to both Lille Flandres and Lille Europe Stations. It is also close to Old Town and numerous cafes, small pubs and a major shopping precinct.
Stayed 3 nights in Jun 2019
Response from Robin on Jun 13, 2019
As a serviced residence, we always consider the comfort of our residents of utmost importance. The design and layout of our refurbished apartments were largely due to the result of the feedback we previously received from our residents. We thank you for taking the time to write this review. It was great to have you stay with us. We appreciate your review and the feedback you gave us. We hope to welcome you again soon.