Bonjour Darren, Toute l’équipe de l’Urban Hôtel*** vous remercie de votre retour suite à votre séjour dans notre établissement, Chaque jour nos commentaires clients sont partagés avec l’ensemble de nos équipes. Cela leurs apportent motivation et valorisation de leur travail quotidien.Grâce à des équipes passionnées et dynamiques nous mettons tout en œuvre pour que votre séjour soit des plus parfait et votre retour en est la plus belle récompense !Je vous souhaite une bonne journée,Clémence, réceptionniste

Dear LyndseyThe entire team at the Urban Hôtel *** would like to thank you for your feedback following your stay with us.Concerning our rooms, they were renovated in 2022 and are therefore brand new. Could you please tell us what you did not like about them?We hope that your stay went smoothly.Yours faithfully Céline-Receptionist

Dear MarkThe entire team at the Urban Hotel*** would like to thank you for your feedback following your stay at our establishment, and would also like to thank you for giving us such a wonderful review!We are delighted that you thoroughly enjoyed your stay.Every day, our customer comments are shared with all our teams. This motivates them and enhances their daily work.Thanks to our passionate and dynamic teams, we do our utmost to ensure that your stay is as perfect as possible, and your feedback is our greatest reward!Best regards. Imene-receptionist

Dear Lisa,Lovely to hear from you M and thank you so much for sharing your stay experience with us.We look forward to your return stay soon.Sincerely,

Cher Ian,Nous sommes bien tristes de cette note. Mais sans commentaire, il est très difficile d'en tirer les bonnes conclusions.Nous vous remercions d'avoir pris le temps de nous noter tout de même et tenterons de faire mieux lors de votre prochain passage dans notre établissement...Belle journée,

Cher Client,Nous vous remercions pour votre très jolie note !Au plaisir

Dear Mister Baker, Thank you for sharing your experience. In fact we're located close to the city centre of Lille. We apologise for the sewage smell. We have contacted the city of Lille to purge the pipes. Looking forward to welcoming you next time we remain you at your disposal. Best regards,

Dear Andrew, Thank you for your kind message. We shared it with the staff members and they were very grateful. We are delighted that you liked the hotel and the restaurant. About the neighborhood is being renovated, it is improving. We hope to see you again soon. Sinncerely,

Dear Starr, Many thanks for your kind feedback. It was a pleasure to welcome you at Urban Hotel and Rococo Restaurant. Please excuse us for the elevator, we have done the necessary. We hope to welcome you back any time soon. Best Regards,

Hello Mr Flaky, First of all, we wanted to thank you for your comment. We are delighted that you liked the establishment. Regarding the billing of breakfasts, we are sorry that the information was incorrectly transmitted to our reception. Nevertheless, as seen with you by email, we have made the refund. We apologize again for this small incident. We hope to see you again soon for a better stay.

Dear Gabriella, We thank you for the opinion on our establishment. We have noticed the smell of sewer within our establishment, due to events beyond our control, and we are trying to remedy it through various devices, we are sorry to learn that they did not work for your room. Your opinions help us to continuously improve the quality of our services and your well-being during your stay is important. Regarding parking, customers with vehicles blocking the movement of others are warned that they will have to move them on request if they do not leave their keys at reception. We are sorry to note that your stay did not meet your expectations and hope to see you again in order to improve your next experience in our hotel.

Bonjour Madame, Nous vous remercions d'avoir partagé votre avis sur notre établissement et vous remercions chaleureusement pour cette très bonne note qui a fait plaisir à l'ensemble de l'équipe. Au plaisir de vous revoir prochainement au sein de notre hotel.

Hello, Thank you for taking the time to share your experience at our hotel with us. We are delighted to read that you appreciate our warm and helpful teams. As well as the various places of our establishment such as our bar and our parking lot. Regarding the rooms they are currently under renovation, for the moment only our 3rd floor is finished. The purpose of these works is to make them more spacious and bright. Do not hesitate to come back to our establishment once the work is completed.

Bonjour, Merci d’avoir pris le temps de nous laisser une note sur votre expérience au sein de notre établissement. Nous vous remercions également pour cette jolie note de 8/10. Au plaisir de vous revoir prochainement dans notre établissement.

Hello, We are delighted that you have enjoyed your stay in our establishment and also that you have noticed the efforts of our team to make your stay more enjoyable. Hope to see you again soon Gwenaelle- night auditor

Good evening Wow, Thank you for this excellent comment which has made our team smile. We are very happy that your stay went well. We hope to see you again soon Gwenaelle- night auditor

Hello Nadia, Thank you very much for this comment, which warmed the hearts of our teams. We are happy that you enjoyed your stay with us. We hope to see you again soon Gwenaelle- night auditor

Dear miss or mister, Thank you for choosing our establishment for your stay in Lille. We are delighted to read that you enjoyed the setting and the breakfast. Thank you for the staff, indeed our shock team goes above and beyond to satisfy our customers! Regarding the size of your room, we are sorry that it did not satisfy you. However, the size is specified on the Expedia.com site. To better meet your expectations, we invite you to book a larger room during your next stay with us.   Looking forward to welcoming you again, Gwenaelle - night auditor

Dear Mr. Vicko, Thank you for this lovely comment and for the rating of 8/10 for the staff! We look forward to welcoming you again for another stay

Hello Mr. Albin; Thank you very much for your pleasant comment. We are happy that you did not have a pleasant stay in our establishment and especially that you recommend it. It warms our hearts. We are sorry that you were unable to take full advantage of the relaxation area. Unfortunately the concern was irresolvable without the intervention of qualified technician Thanks again, we hope to see you again soon. maya a fifi - accommodation manager