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Dear James,Thank you very much for your 5 star rating! It is very important for us to know your opinion, and we are also very proud to have met your expectations.Kind regards,Mariluz ColomaDuty manager
10/10 Excellent
Misael
Mar 19, 2024
Misael
Stayed 1 night in Mar 2024
Response from sc on Apr 11, 2024
Dear Misael,you very much for your 5 star rating! It is very important for us to know your opinion, and we are also very proud to have met your expectations.Kind regards, Sophia Candela - Front Office Manager
This hotel stay was good but definitely not a VIP hotel stay. No room upgrades and everything was fee for service. I arrived at 8:30a and was told I could wait until 3p to check in or they would charge me $50USD to check in now although my room was ready… seemed like a money grab but I paid. On another occasion housekeeping knocked on my door(room already cleaned and bed made). I was in a video call and when I went to answer the door, housekeeping apologized but never stated what they wanted. Moments later the front desk manager called me and she was like she received a message that “I refused to let housekeeping in” I explained that I never called for housekeeping and that she lefts without actually answering what she needed. The manager took note and apologized but definitely was a strange experience. Staff really didn’t take the opportunities to connect with patrons and for a hotel in a very business area I had hoped that they would be more informative, sharing on things to do and places to see. Luckily I had friends and went out with them. Felt very much like a ordinary hotel experience, nothing VIP about it.
Edward
Stayed 7 nights in Mar 2024
Response from mariluz coloma on Mar 19, 2024
Dear Edward,Thank you for taking the time to tell us about your experience at the Pullman Lima San Isidro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.The check in time in the hotel is at 15:00hrs an it is stipulated in our policies and the establishment information.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mariluz ColomaDuty Manager
10/10 Excellent
Jonathan
Traveled with family and small children, Traveled with family
Great hotel next walking distance from great restaurants and with great amenities.
Jonathan
Stayed 1 night in Mar 2024
Response from Mariluz Coloma on Mar 17, 2024
Dear Jonathan,On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us!We feel very proud that your stay with us fulfilled your expectations. Thank you for highlighting our delicious food, our comfortable and clean rooms and overall. Our commitment is your return, this is why we will be more than happy to have you back on your next visit to Lima. Thank you for your preference!Best Regards,Mariluz ColomaDuty Manager
Dear Santiago,We very much appreciate your comments regarding your stay at the Pullman Lima San Iisidro.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mariluz ColomaDuty Manager
Dear Ezekiel,On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us!We feel very proud that your stay with us fulfilled your expectations. Our commitment is your return, this is why we will be more than happy to have you back on your next visit to Lima. Thank you for your preference!Best Regards,Mariluz ColomaDuty Manager
The initial two accommodations that I was given were dirty. The third appears to be spotless.
Additionally, trainee staff performed poorly in customs procedures.
Jorge
Stayed 1 night in Feb 2024
Response from Mariluz Coloma on Feb 22, 2024
Dear Jorge,Again, we thank you most sincerely for your comments. Your perception of our product and service is of great importance to everyone at the hotel.Based on your detailed observations, it is clear that we have opportunities for improvement in terms of the attention provided by our staff. We deeply regret that you have had these inconveniences. We are investigating on our part in order to take the necessary measures to avoid this type of situation in the future.We hope you will give us another opportunity to give you a renewed experience. Next time you come, please do not hesitate to contact me so that I can personally take care of your stay.Once again thank you very much,Best regards,Mariluz ColomaDuty Manager
Very comfortable hotel. Good staff and amenities. One downside is the hotel doesnt replace water bottles in room. 2 bottles on arrival and then no more. This wasnt great
Andrew
Stayed 5 nights in Feb 2024
Response from mariluz coloma on Feb 19, 2024
Dear Andrew,Thank you very much for taking the time to share your opinion with us. We would liked to have a better experience at our hotel and that is why we took note to improve the points that were not to your liking.Every day we strive to offer an exceptional experience to our customers and it is clear that this time we were not able to achieve our goal. We would appreciate it if you would give us another opportunity and we can be sure that we will try to do everything possible to ensure that you have an excellent experience at our hotel that many guests have already had the opportunity to enjoy.Sincerely,Mariluz ColomaDuty Manager
The breakfast buffet selection was very broad, fresh, and well presented. Lunch and dinner options ordered from the menu were also very good, better than one would ever find in most hotels. The room is well equipped and the common areas offer plenty of space. I highly recommend the property.
Paul
Stayed 1 night in Jan 2024
Response from Mariluz Coloma on Feb 7, 2024
Dear Paul,On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us!We feel very proud that your stay with us fulfilled your expectations. Thank you for highlighting our modern facilities, our delicious food, our comfortable and clean rooms and overall. Our commitment is your return, this is why we will be more than happy to have you back on your next visit to Lima. Thank you for your preference!Best Regards,Mariluz ColomaDuty Manager
10/10 Excellent
Roger
Traveled with family and small children
Jan 13, 2024
Liked: Cleanliness, staff & service
Great Food and service at the hotel restaurante
Roger
Stayed 15 nights in Dec 2023
Response from Mariluz Coloma on Jan 15, 2024
Dear Roger,On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us!We feel very proud that your visit to our Residente Restaurant fulfilled your expectations, especially our excellent and varied food and the good service of our staff.Our commitment is your return, this is why we will be more than happy to have you back on your next visit.Thank you for your preference!Best Regards,Mariluz Coloma Duty Manager
10/10 Excellent
Patricia
Traveled with family
Jan 11, 2024
Liked: Cleanliness, staff & service
Patricia
Stayed 1 night in Jan 2024
Response from Mariluz Coloma on Jan 12, 2024
Estimada Patricia,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por tomarse el tiempo de compartir su puntuación!Para nosotros es muy importante saber la opinión de nuestros huéspedes, como también nos sentimos muy orgullosos de haber cumplido con sus expectativas en esta estadía, en relación al gran servicio ofrecido por todos nuestros colaboradores.Nuestro compromiso es que quiera volver, es por eso que estaremos encantados de recibirlo nuevamente para atenderlo con el servicio personalizado que nos caracteriza.Sinceramente,Mariluz ColomaJefe de turno
8/10 Good
Xiang
Dec 31, 2023
Xiang
Stayed 1 night in Dec 2023
Response from sc on Jan 2, 2024
Dear Xiang,On behalf of Pullmans Lima San Isidro team, we would like to thank you for taking the time to complete our satisfaction survey and give us your valuable impression of the quality of service we provide.We feel very pleased to hear how much you enjoyed your recent stay with us and we hope to see you soon in the near future.Thank you very much for your recommendation!Kind regards,Sophia Candela
Clean and modern, and staff was very friendly and attentive.
Caitlin
Stayed 1 night in Nov 2023
Response from Mariluz on Dec 13, 2023
Dear Caitlin,We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mariluz ColomaDuty Manager
Dear Tamara,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mariluz ColomaDuty Manager
4/10 Poor
Rosemary
Traveled with family
Nov 17, 2023
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Staff are not friendly. They make you feel very uncomfortable. I will never go back to this hotel ever.
Rosemary
Stayed 6 nights in Nov 2023
Response from SC on Nov 17, 2023
Dear Rosemary,On behalf of Pullmans Lima San Isidro team, we would like to thank you for taking the give us your valuable impression of the quality of service we provide.It is very important for us to know the opinions of our guests; scores like yours helps us to continue improving in the level of service we offer, that is why we would like to know if something happened during your stay that made you feel uncomfortable so we can make the improvements right away thanks to your commentsFeel free to contact me back, i hope you give us another chance to demonstrate you the real sense of quality service that Pullman San Isidro pursues to provide our guests. Kind regards, Sophia CandelaFront Office Manager
Estimada Maria,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por tomarse el tiempo de compartir su comentario!Nuestro compromiso es que quieran volver, es por eso que estaremos encantados de recibirlos nuevamente para atenderlo con el servicio personalizado que nos caracteriza.Sinceramente,Mariluz ColomaJefe de turno
The hotel is well cared for and the staff were very helpful. The room was clean and updated. The only suggestion would be to replenish bottled water each day in the room.
John
Stayed 2 nights in Nov 2023
Response from Mariluz on Nov 8, 2023
Dear John,We very much appreciate your comments regarding your stay in Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will taking in consideration to replenish bottled water each day in the room.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mariluz ColomaDuty Manager
Dear Edgar,We very much appreciate your comments regarding your stay in Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mariluz ColomaDuty Manager
Estimado Gerardo,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por tomarse el tiempo de compartir su comentario!Para nosotros es muy importante saber la opinión de nuestros huéspedes, como también nos sentimos muy orgullosos de haber cumplido con sus expectativas en esta estadía.Nuestro compromiso es que quiera volver, es por eso que estaremos encantados de recibirlo nuevamente para atenderlo con el servicio personalizado que nos caracteriza.Sinceramente,Mariluz ColomaJefe de turno
Estimado Huésped,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por compartir su experiencia con nosotros! Esperamos verlo pronto por el hotel.Saludos Cordiales,Xiomara NunezJefe de Turno
Great location in a safe and beautiful area of Lima, walkable to many restaurants, parks, convenience stores, coffee shops, etc
Carina
Stayed 5 nights in Sep 2023
Response from Xiomara N on Oct 2, 2023
Dear Carina,On behalf of Pullman Lima San Isidro team, we would like to thank you for sharing your comment with us. It’s a pleasure to know that you enjoyed your stay, overall, our strategic location. Our commitment is your return, so we will be happy to have you back very soon.Best regards,Xiomara NunezDuty Manager
Dear David,On behalf of Pullman Lima San Isidro team, we would like to thank you for sharing your comment with us. It’s a pleasure to know that you enjoyed your stay.Our commitment is your return, so we will be happy to have you back pretty soon.Best regards,Xiomara NunezDuty Manager
6/10 Okay
Norman
Sep 12, 2023
Norman
Stayed 1 night in Sep 2023
Response from Xiomara N on Oct 2, 2023
Dear Mr. Norman, Thank you for taking the time to rate your experience in Pullman Lima San Isidro.It’s a pleasure to know that you enjoyed your stay.Our commitment is your return, so we will be happy to have you back pretty soon.Best regards,Xiomara NunezDuty Manager
Estimado Huésped,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por compartir su experiencia con nosotros! Esperamos verlo pronto por el hotel.Saludos Cordiales,Xiomara NunezJefe de Turno
4/10 Poor
GUSTAVO, MIAMI
Traveled with group, Business traveler
Jul 21, 2023
Liked: Cleanliness
Unsatisfactory
GUSTAVO
Stayed 5 nights in Jul 2023
Response from Xiomara N on Jul 22, 2023
Estimado Sr. Gustavo, Muchas gracias por compartir su experiencia con nosotros. Lamento mucho que no hayamos podido cumplir con sus expectativas durante su estadía. En caso pueda brindarnos mayor detalle de lo sucedido, se lo agradeceríamos mucho para poder establecer los planes de mejora necesarios. Espero que nos pueda brindar otra oportunidad muy pronto. Saludos Cordiales, Xiomara NunezJefe de turno
4/10 Poor
GUSTAVO, MIAMI
Business traveler
Jul 21, 2023
Disliked: Staff & service
NOT COMING BACK.!!!
GUSTAVO
Stayed 4 nights in Jul 2023
Response from Xiomara Nunez on Jul 26, 2023
Estimado Sr. Gustavo, Muchas gracias por compartir su experiencia con nosotros. Lamento mucho que no hayamos podido cumplir con sus expectativas durante su estadía. En caso pueda brindarnos mayor detalle de lo sucedido, se lo agradeceríamos mucho para poder establecer los planes de mejora necesarios. Espero que nos pueda brindar otra oportunidad muy pronto. Saludos Cordiales, Xiomara NunezJefe de turno
8/10 Good
Rafael M
Feb 19, 2023
Rafael M
Stayed 4 nights in Feb 2023
Response from Xiomara N on Feb 20, 2023
Dear Rafael,On behalf of Pullman Lima San Isidro team, we would like to thank you for sharing your comment with us. It’s a pleasure to know that you enjoyed your stay.Our commitment is your return, so we will be happy to have you back pretty soon.Best regards,Xiomara NunezDuty Manager
Superior staff
Clearly inferior rooms with lack of noise control and
Unpracticed roomservice
David
Stayed 1 night in Jan 2023
Response from sc on Jan 12, 2023
Dear David, On behalf of Pullmans Lima San Isidro team, we would like to thank you for taking the time to complete our satisfaction survey and give us your valuable impression of the quality of service we provide.It is very important for us to know the opinions of our guests; scores like yours helps us to continue improving in the level of service we offer. We apologize for the inconvenience you had regarding the loud music of an event we had on friday, i would like to assure you that we are taking the necessary precautions to avoid such situations to repeat itself, and taking note on your profile so we can give you next time a quiet room in case you give us another chance to demonstrate you the real sense of quality service that Pullman San Isidro pursues to provide our guests. Hope you can give us another opportunity, and don't hesitate to contact me back on any requirement.Kind regards, Sophia CandelaFront Office Manager
10/10 Excellent
Brian
Nov 18, 2022
Brian
Stayed 4 nights in Nov 2022
Response from Xiomara N on Oct 2, 2023
Estimado Huésped,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por compartir su experiencia con nosotros! Esperamos verlo pronto por el hotel.Saludos Cordiales,Xiomara NunezJefe de Turno
10/10 Excellent
Alan
Oct 4, 2022
Alan
Stayed 2 nights in Jul 2022
Response from Xiomara N on Oct 2, 2023
Estimado Huésped,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por compartir su experiencia con nosotros! Esperamos verlo pronto por el hotel.Saludos Cordiales,Xiomara NunezJefe de Turno
Great location for business and restaurants in San Isidro. Great staff, rooms, restaurant and bar.
Randall
Stayed 4 nights in Jul 2022
Response from Xiomara N on Jul 27, 2022
Dear Mr.Randall,
On behalf of Pullman Lima San Isidro team, we would like to thank you for sharing your comment with us. It’s a pleasure to know that you enjoyed our accommodation, the restaurant and Bar, and overall, our location.
Our commitment is your return, so we will be happy to have you back pretty soon.
Best regards,
Xiomara Nunez
Manager on Duty
Estimado Huésped,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por compartir su experiencia con nosotros! Esperamos verlo pronto por el hotel.Saludos Cordiales,Xiomara NunezJefe de Turno
Dear Mr. Douglas,
On behalf of Pullman Lima San Isidro team, we would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations in all aspects and we hope to see you very soon!
Thank you for your preference!
Best regards,
Xiomara Nunez
Manager on Duty
staff refuse upgrade and do not recognize gold status, safter booking three guests at hotel they were completetely inflexible. If you need to be nickle and dimed this is your best bet to have your time wasted. Paid for breakfasts and the restaurant buffet was closed.
Estimado Huésped,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por compartir su experiencia con nosotros! Esperamos verlo pronto por el hotel.Saludos Cordiales,Xiomara NunezJefe de Turno
Booked three people at hotel and provided no benefits to gold member . If you want to be read the riot act and be nickle and dined for every expense book at Pullman Cadan Isuidro . They look out for themselves
Andrew
Stayed 2 nights in Feb 2022
Response from Jose Luis Servan on Mar 1, 2022
We are deeply sorry hear that, we apologize for any inconvenience caused. According to the information given, you´ve being denied some benefits as al gold member for 3 reservations made. The agreement between the hotel and Expedia indicates that the benefits can only be provided when the member stays at our hotel. However, we have done some exceptions for your 3 reservations. Hope to hear from you soon. Jose Luis Servan – Night Manager
Buen servicio. La comida es deliciosa. Se esmeran en atenderte bien
Javier
Stayed 4 nights in Jan 2022
Response from SC on Jan 17, 2022
Estimado Javier,
De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por compartir su comentario con nosotros! Es un gusto saber que disfrutó de nuestra deliciosa comida y del buen trato de nuestros colaboradores. Estaremos encantados de tenerlo nuevamente muy pronto por el Hotel.
Saludos Cordiales,
Sophia Candela
Gerente de Recepción
We loved everything about the hotel except that now for the pandemic some amenities are not open. The service and the staff are great. The hotel is renovated and it is very good located.
I love this place
Liliana
Stayed 9 nights in Nov 2021
Response from SC on Dec 7, 2021
Dear Liliana,
On behalf of Pullman Lima San Isidro team, we would like to thank you for sharing your comment with us. We feel very proud that your stay fulfilled your expectations, scores like yours helps us to continue improving in the level of service we offer.
Thank you for your preference!
Best regards,
Sophia Candela
Front Office Manager
Estimada Galia,
Muchas gracias por su puntuación de 5 sobre 5! Para nosotros es muy importante saber su opinión, como también nos sentimos muy orgullosos de haber cumplido con sus expectativas en servicio y atención que es lo que nos caracteriza ¡Muchas gracias por su recomendación!
Saludos Cordiales,
Sophia Candela - Gerente de Recepción
Dear Guest Thank you for taking the time to respond this survey. We are very glad to know that you have enjoyed out hotel facilities. We hope you can come back in a near future. Kind Regards, Xiomara Nunez FrontDesk Supervisor.
8/10 Good
Verified traveler
Mar 8, 2020
Verified traveler
Stayed 1 night in Mar 2020
Response from Xiomara N on Mar 10, 2020
Dear Guest Thank you for taking the time to respond this survey. We are very glad to know that you have enjoyed out hotel facilities. We hope you can come back in a near future. Kind Regards, Xiomara Nunez FrontDesk Supervisor.
Dear Guest Thank you for taking the time to respond this survey. We are very glad to know that you have enjoyed out hotel facilities. We hope you can come back in a near future. Kind Regards, Xiomara Núnez FrontDesk Supervisor.
Dear Mr. Guest Thank you for taking the time to respond this survey. We are very glad to know that you have enjoyed out hotel facilities. We hope you can come back in a near future. Kind Regards, Xiomara Núnez FrontDesk Supervisor.
6/10 Okay
liu
Mar 4, 2020
liu
Stayed 7 nights in Feb 2020
Response from Mariluz on Nov 8, 2023
Estimado Liu,De parte de todo el staff de Pullman Lima San Isidro ¡Muchas gracias por tomarse el tiempo de compartir su comentario!Para nosotros es muy importante saber la opinión de nuestros huéspedes.Nuestro compromiso es que quiera volver, es por eso que estaremos encantados de recibirlo nuevamente para atenderlo con el servicio personalizado que nos caracteriza.Sinceramente,Mariluz ColomaJefe de turno
Hotel was clean and the food at the restaurant was of great quality
WISSAM
Stayed 3 nights in Feb 2020
Response from Xiomara N. on Mar 1, 2020
Dear Mr. Wissam
Thank you for taking the time to respond this survey.
We are very glad to know that you have enjoyed out hotel facilities, specially our restaurant.
We hope you can come back in a near future.
Kind Regards,
Xiomara Núnez
FrontDesk Supervisor.
it was clean nice quite, friendly employee, nice location, nice environment
shahla
Stayed 1 night in Feb 2020
Response from Xiomara Nunez on Feb 25, 2020
Dear Mr. Shahla
Thank you for taking the time to respond this survey.
We are pleased to know that you could enjoy our hotel facilities and our wonderful staff.
We hope you can return in a near future.
Kind Regards,
Xiomara Nunez
FrontOffice Supervisor
Overall an excellent stay. Good and consistent service, great amenities, cleanliness, no noise, good location and good value. I would stay here without hesitation again.
GR
Stayed 4 nights in Feb 2020
Response from Xiomara N on Feb 18, 2020
Dear Guest,
Thank you for taking the time to respond this survey.
We are very glad to know that you have enjoyed our hotel facilities, privileged location and overall the great service of our wonderful team.
We hope to welcome you back in a near future.
Kind Regards,
Xiomara Nunez
FrontOffice Supervisor